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Job Description Job Description We are looking for an experienced and qualified General Manager to oversee the restaurant. Responsibilities: * Payroll * Inventory Management * Cost of Goods Sold * Increase of Sales * Quality of Service * Quality of Product * Staff Quality of Life· * Neighborhood Relations * Manage daily operations including cleanliness, organization, revenue opportunities and staffing * Provide exceptional guest service, thereby setting the standard for all employees * Train, coach and develop all front-of-house employees through ongoing feedback and the establishment of performance expectations * Ensure restaurant and bar is in complete compliance with all local, state, and federal regulations * Meeting and greeting customers and organizing table reservations. * Organizing and supervising the shifts of kitchen, waiting and cleaning staff. * Maintaining high standards of quality control, hygiene, and health and safety. * Is knowledgeable on all DOH requirements pertaining to establishment. Competencies and Skills Required * Proven experience as General Manager * Exceptional proven ability of restaurant management * Ability in dividing responsibilities and monitoring progress * Outstanding communication and leadership skills * Up-to-date with culinary trends * Good understanding of useful computer programs (MS Office, restaurant management software, POS) * Credentials in health and safety training

Job DescriptionDescription: Job Title: Assistant General Manager Reports To: General Manager Department: Operations Employment Type: Salaried, Exempt Salary Range: $90K - $100K About José Andrés Group José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide. Position Summary The Assistant General Manager (AGM) is a hands-on leader who partners with the General Manager to deliver flawless daily operations, an exceptional guest experience, and a healthy, high-performing team. The AGM champions JAG standards on the floor, develops supervisors and hourly teams, stewards cost controls, and ensures compliance—while embodying JAG’s culture and service philosophy every shift. Key Responsibilities Operational Leadership Lead floor operations to JAG service standards across all dayparts and activations (à la carte, bar, private dining, events). Execute and uphold Standard Operating Procedures (SOPs); identify gaps and propose improvements. Oversee opening/closing, cash handling, reservations/guest flow, table management, and shift deployment. Ensure facility readiness, cleanliness, maintenance follow-up, and adherence to health, safety, and labor regulations. Sales & Brand Growth Drive topline through hospitality-driven sales: reservations strategy, pacing, upselling, features, and promotional initiatives. Support local marketing activations, community outreach, and guest recovery that builds loyalty. Monitor guest feedback platforms, address trends with action plans. Financial Performance Support P&L management with the GM: weekly tracking, forecasting, and variance analysis. Optimize labor through smart scheduling, productivity targets, and in-shift deployment. Partner with Culinary/Beverage on inventory accuracy, COGS controls, and waste reduction. Team Leadership & Development Recruit, select, and onboard top talent; maintain a strong bench of supervisors/captains. Deliver ongoing training and coaching (service, systems, compliance, product knowledge). Conduct performance check-ins, document feedback, and support progressive discipline when needed. Foster an inclusive, accountable, and learning-focused culture aligned to JAG values. Guest Experience & Service Excellence Be highly visible on the floor; model anticipatory hospitality and effective table touches. Lead service line-ups/pre-shift communications; calibrate standards across FOH stations. Resolve guest issues promptly with empathy and sound judgment; follow through on recovery. Project Support & Openings Assist with new concept or seasonal/menu launches, pop-ups, and private dining/event execution. Contribute to opening playbooks, training plans, and readiness checklists as assigned. Requirements: Required Qualifications 3–5+ years of progressive FOH leadership in upscale/casual-fine or fine dining; prior AGM or Multi-Shift Manager experience preferred. Demonstrated success in leading teams on a busy floor while managing costs, quality, and compliance. Strong working knowledge of reservations and POS platforms (e.g., Resy/SevenRooms/TOCK; MICROS/Toast), scheduling tools (e.g., HotSchedules), and Google Workspace. Proven ability to coach, give feedback, and develop supervisors and hourly talent. Excellent communication, professionalism, and conflict-resolution skills. DOH/Health & Safety, alcohol service, and labor compliance familiarity. Wine/spirits and culinary knowledge to support menu guidance and sales. Flexibility to work nights, weekends, and holidays. Working Conditions & Physical Requirements Stand and walk for extended periods (up to 8 hours). Lift/push/pull up to 30 lbs. occasionally. Frequent reaching, bending, listening, and visual acuity in a fast-paced environment. Exposure to hot/cold environments and cleaning chemicals per safety standards. In Return, We Offer You Competitive compensation and performance-based bonus opportunities Comprehensive health & wellness benefits Retirement savings plans Employee dining discounts Growth in a values-driven, award-winning hospitality group Equal Opportunity Employer José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.

Job DescriptionRestaurant Assistant General ManagerNew York, NY Job Description:We are seeking a dedicated and experienced Fine Dining Restaurant Assistant General Manager to support the daily operations of our upscale dining establishment. The ideal candidate will have a strong background in hospitality management, exceptional customer service skills, and a passion for delivering an extraordinary dining experience. This role involves assisting the General Manager in overseeing all aspects of the restaurant, ensuring that both guests and staff thrive in a vibrant and professional environment. Key Responsibilities: • Assist the General Manager in overseeing daily operations, including staffing, inventory management, and financial performance., • Lead, train, and motivate the front-of-house team to provide exceptional service and maintain high standards of food and beverage quality., • Monitor guest feedback and address concerns promptly to enhance the overall dining experience., • Collaborate with the culinary team to ensure seamless service and high-quality food presentation., • Manage reservations and guest flow to optimize seating arrangements and minimize wait times., • Conduct regular inspections of the dining area to ensure cleanliness, organization, and adherence to operational standards., • Assist in developing and implementing marketing strategies to promote special events and seasonal offerings., • Support the General Manager in budget preparation, cost control, and financial reporting to maximize profitability.Qualifications:, • Minimum of 3-5 years of experience in restaurant management, preferably in a fine dining environment., • Strong leadership and interpersonal skills, with the ability to inspire and develop a high-performing team., • Excellent communication skills and a customer-focused mindset, dedicated to creating memorable dining experiences., • Proven ability to analyze financial performance and implement effective cost-control measures., • In-depth knowledge of food and beverage operations, including menu development and wine pairing., • Flexibility to work various shifts, including evenings and weekends.Join our team and contribute to creating an exceptional dining atmosphere where guests can enjoy exquisite cuisine and outstanding service! #NYJOBS#NYRESTAURANTJOBS#NYRESTAURANTMANAGERJOBS#NOWHIRING#GECKOTRISTATE#GECKOHOSPITALITY

Job Description Title: Floor / Duty Manager - Time Out Market NYC Location: NYC Department: Operations Reporting to: AGM Role Overview Our Market Floor Managers are critical operational leaders who ensure smooth daily operations, uphold brand standards, and drive both guest satisfaction and staff performance. Our Market Floor managers should showcase a blend of operational expertise, leadership skills, and guest-centric mindset Our Market Managers take the lead in ensuring that the best of the city under one roof provides each of our guests a memorable experience with each visit. Key Responsibilities Guest Experience & Service Standards * Lead by example on the floor, ensuring warm, professional, and efficient service. * Resolve guest concerns promptly and professionally, turning challenges into positive experiences. * Uphold and enforce company service standards, brand guidelines, and hospitality culture. * Monitor guest satisfaction on all levels, including social media platforms Operational Management * Oversee daily floor operations, ensuring smooth communication between bar, kitchen, and service staff. * Monitor table flow and seating to maximize turnover while maintaining guest satisfaction. * Maintain cleanliness, safety, and compliance with all health, hygiene, and licensing regulations. * Ensure efficient use of POS systems, cash handling, and reporting procedures. * Maintain the highest standards of food and beverage quality, guest service, cost control and consistency in accordance with company’s expectations, while maintaining compliance with local and regional laws. * Conduct pre-shift meetings and assist team members with any inquiries * Develop and implement operating standards, policies and procedures to be followed by the management team * Assign and instruct the employees in details of their work. Observe performance and encourage improvement where necessary. Ensure that the performance appraisal tools are being utilized consistently and effectively. * Delegate responsibility to the management team as needed and enforce existing policies consistently * Protect and enhance the value of all Market assets through appropriate programs in maintenance, security, housekeeping and through the capital budgeting process alongside with the General Manager * Process the weekly schedule and payroll for the hourly staff * Assist Management as needed in any other task necessary to ensure successful operations of the Market. * Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with the Purchasing and Finance team Business & Financial Performance * Support management in achieving revenue targets, controlling labor costs, and minimizing wastage. * Drive upselling initiatives and promote menu specials or group promotions. * Monitor and report on key performance indicators (KPIs), providing feedback and solutions. * Work closes with the Assistant General Manager, Public Relations and Marketing teams on plans that result in optimum recognition and maximizing number of covers for the Market * Ensure proper inventory levels are maintained for facilitating proper restaurant operations, establish and enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with the purchasing and finance team. * Maximize restaurant profitability; monitor the use of controls to ensure they remain effective * Monitor labor costs and monitor the restaurant’s budget to ensure efficient operations, including achieving budgeted revenue and labor expenses are being met Who we are looking for: * 3+ years proven experience in a supervisory or managerial role within a high-volume F&B environment (restaurants, bars, or hotels). * Previous experience working within a hospitality group or multi-outlet operation preferred. * Strong knowledge of service standards, health & safety, and food hygiene compliance. * Proficiency in POS systems, reservations platforms, and staff scheduling software * Exceptional leadership, team management, and communication skills. * Guest-first mindset with a passion for hospitality. * Highly organized with excellent multitasking abilities. * Strong problem-solving and conflict resolution skills. * Commercially aware with an understanding of sales drivers and cost control. * Professional, reliable, and adaptable in a fast-paced environment What we look for in a candidate Time Out is a company filled with individuals as diverse as the cities we are in and cover. At the same time there are common characteristics and values we all share. To join our team, you’ll want to… * Be commercially astute * Either have experience at or want to dive headfirst into a fast-paced transformative company in pursuit of excellence * Think globally * Have excellent communication and relationship building skills * Have a high sense of ownership, urgency and drive * Be a team player About our culture At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business. About Time Out Group plc Through Time Out Media and Time Out Market we help our large audience go out in the world's greatest cities and connect global brands as well as local talents with this valuable audience. Time Out Media’s multiple digital and physical channels span websites, mobile, social media, video, audio and Live Events. Across these channels, Time Out distributes its high-quality content – curated and created by a global team of local expert journalists – around the best food, drinks, culture, art, music, theatre, travel and entertainment in 333 cities and 59 countries. The Company is giving international, national and local brands and businesses the opportunity to connect with this global reach and strong traffic from a desirable audience by offering bespoke 360-degree multichannel advertising solutions. Since its launch in 1968, Time Out has become a global brand that advertisers and consumers love and trust. Time Out Market is the world's first editorially curated food and cultural market, leveraging the Time Out brand to bring the best of the city together under one roof: its best chefs, drinks and cultural experiences – based on the editorial curation Time Out has always been known for. The first Time Out Market opened in 2014 in Lisbon, quickly turning into one of the most popular destinations in the city. The success of Lisbon brought further expansion and the portfolio currently includes nine Markets: in addition to Lisbon, there are sites in New York, Boston, Montreal, Chicago, Dubai, Cape Town, Porto and OsakaMore Time Out Market locations are in the pipeline as the global expansion continues. Time Out is headquartered in London (United Kingdom) and listed on London's AIM stock exchange, trading under the ticker symbol 'TMO'. Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Cape Town and Sydney and beyond. It’s our expertise, authenticity and collaboration that make us successful and a unique team.

Job Description Job Details Assistant General Manager for OASES will oversee the day-to-day operations of multiple concepts within the business, including the supervision of managers and staff, financial direction and health of the business, and execute world-class-leading food, beverage and service programs. Must have a strong financial and analytical background with extensive experience in hospitality, service and wellness. Will work closely with managing partner,General Manager, head chef, and ownership to execute strategy and deliver an exceptional product and guest experience. Ideal candidate values attention to detail, is solution oriented, and consistently implements and reinforces operational standards, procedures and systems while improving existing processes/operations. Candidates must liaise with the Managing Partner and General Manager to ensure quality and consistency, while maintaining a positive floor presence that inspires exceptional hospitality and service. Essential functions include but are not limited to: • Management of all COGS, labor costs, payroll, accounts payable, employee recruitment, manager and staff development/management, • overseeing private events, guest relations, marketing, beverage program, wellness retail business, • ensuring all health codes are met and held to the highest standards Qualifications • Minimum 3-4 years experience in full service restaurant management and operations, • Drive critical path from construction until grand opening, • Proven Leadership ability and clear management succession path within hospitality, • Experience with scheduling, budgeting, and forecasting, • Knowledge and experience with various POS systems (Toast, etc.), • Building SOP and systems experience; ordering, inventory, costing, reservations, memberships, retail strategies, etc., • Ability to effectively manage a team and delegate responsibilities, • Entrepreneurial attitude and proactive approach to management, • DOH food protection certified

Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Staff Accountant. Are you someone whoispassionateaboutpeople,drivenby purpose, andcleverin your approach? If so keep on reading!! Here atArlowe strive to create a sense of awe that leaves those we touch wanting more”….. Under the guidance and supervision of the DOF/ADOF, this individual is responsible for handling guest and client inquiries, Daily Income Audit, Accounts Payable, Month-end Closing and any other duties as assigned from time to time. KEY RELATIONSHIPS: * Internal: Front Desk, Revenue Management / Reservations, Accounting, Sales, Banquets and Food & Beverage * External: Hotel guests, clients and vendors SPECIFIC DUTIES Daily Income Audit * Review, prepare and post Daily income journal based on Opera & Micros closing reports to ensure accurate reporting * Distribute Daily Revenue Reports to Arlo & Quadrum Teams * Confirm ledger balances match PMS & Sun Systems * Daily review of F&B Comp checks in Micros * Update house charges and circulate receipts for review of department heads * Posti credits for appropriate receipt/charges * Review Daily Adjustment postings in Opera and Circulate via Docusign to department heads * Follow up with team members of any mis-postings * Review of Open Folios and PM accounts in Opera * Work with Front Office/Sales/Banquets to close accounts in a timely manner * Attend BEO meetings for upcoming events and confirm payment schedules * Reconcile credit cards in transit, matching PMS/POS postings to funds received in bank * Flag any issues and work with credit card merchant to ensure payments received * Complete Complimentary Room Log Accounts Payable Duties * Input invoices into BirchStreet to be routed for appropriate approvals * Process/push any invoices left “Unmatched” * Prepare AP List to complete weekly payment run * Process payments in bank and/or BirchStreet for Controller & General Managers approval * Ensure all payments are properly posted in Sun systems to vendor cards * Send remittances to vendors * Reconcile vendor statements and take appropriate action on any discrepancies * Create new vendors in Sun Systems and manage W-9’s received * Maintain required records, reports, and files in an organized manner. Month-End Closing * Understanding the concept of accrual and pre-paid is a must. * Send Revenue Team Rooms Revenue & Stats Details for Commentary * Review and confirm Special Events revenues with Director of Music & Entertainment * Review and save Daily Service charges from Mircos for Service Charge Payable reconciliation * Prepare Comp Gifts/ Service Recovery Breakdown * Assist with monthly spot checks of inventories (Gift Shop/Minibar/F&B Outlets) * Upload and submit into Blackline certain Balance sheet reconciliations General tasks * Prepare Weekly Housekeeping Productivity Reports for Hotel Manager and Dir of HSKP * Weekly submission of Onyx Transient Commissions * Respond to any travel agents with inquiries for commission payouts * Gather records for annual audits REQUIREMENTS: * University/ College Degree in a related discipline is an asset * Previous experience in the Hospitality industry or another accounting role is an asset * Knowledge of Opera (PMS), Micros (POS), Microsoft Excel, SUN GL system and INFOR Q&A is an asset Excellent communication and organizational skills * Strong interpersonal and problem solving abilities. Salary 70k-78k Annually

Job Description SUMMARY: The Director of the Front Office's primary purpose is to ensure the front desk's smooth operation. To be responsible for directing, coordinating, and monitoring the overall Front Office operation as directed by the General Manager. RESPONSIBILITIES: • Oversee the Front Office team – Front Office Supervisor, Guest Service Agents, Night Auditor, Breakfast Attendants, • Ensure that Front Desk Agents perform their daily duties according to the required standards., • Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork., • Act as Manager on Duty during shifts. Provide support to the Front Desk at peak times by answering the telephone, taking messages, and assisting guests to check-in and checkout of the hotel., • Provide training and development to all hourly and management team members; conduct counseling, evaluations, and progressive discipline, as well as deliver recognition and reward., • Ensure an employee attitude of attentiveness and anticipation of guest needs. Ensure proper delivery of guest special requests., • Oversee Cash and Bank handling procedures with all team members and ensure adherence to company standards., • Reconcile night audit reports., • Manage room inventory and the flow of arrivals and departures., • Handle any guest complaints with tact and pose, ensuring that all issues are resolved to the guest's satisfaction., • Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with all guest services and facilities. Find ways to surprise and delight guests., • Work closely with Department Heads from Housekeeping, Engineering and F&B to provide superior and cohesive service., • Work with the Sales team to ensure that all reservations are being entered into SMS, billing is properly routed., • Oversee scheduling and payroll for the Front Office department., • Responsible for knowing hotel emergency procedures. Assist in training employees to act accordingly in the event of an emergency or accident at the hotel., • Assist in the maintenance of the key control program that is already in place to ensure the security needs of the property and guests are met., • Perform additional tasks and projects given by the General Manager., • Previous Marriott experience is required., • Previous experience in a similar position in a hotel or a minimum of 3+ years of front office management experience, • Strong organizational and communication skills, • Must be able to work a flexible schedule, including evenings, holidays & weekends., • Strong computer skills, • Excellent interpersonal skills, • Ability to effectively multi-task and work under pressure, • Able to effectively resolve conflicts, • Multiple languages are a plus.

Job Description:\n\nCOMPANY SUMMARY The Empire State Building, the “World's Most Famous Building," owned by Empire State Realty Trust, Inc. (ESRT: NYSE), soars 1,454 feet above Midtown Manhattan from base to antenna. The $165 million reimagination of the Empire State Building Observatory Experience created an all-new experience with a dedicated guest entrance, an interactive museum with nine galleries, and a redesigned 102nd Floor Observatory with floor-to-ceiling windows. The journey to the world-famous 86th Floor Observatory, the only 360-degree, open-air observatory with views of New York and beyond, orients visitors for their entire New York City experience and covers everything from the building's iconic history to its current place in pop culture. The Empire State Building Observatory Experience welcomes millions of visitors each year and is ranked the #1 Top Attraction in New York City for the fourth consecutive year in Tripadvisor’s 2025 Travelers’ Choice Awards: Best of the Best Things to Do, "America's Favorite Building" by the American Institute of Architects, the world's most popular travel destination by Uber, and the #1 New York City attraction in Lonely Planet’s Ultimate Travel List. Since 2011, the building has been fully powered by renewable wind electricity, and its many floors house a diverse array of office tenants such as LinkedIn and Shutterstock, as well as retail options like STATE Grill and Bar, Tacombi, and Starbucks. For more information and Observatory Experience tickets visit esbnyc.com or follow the building's Facebook, X (formerly Twitter), Instagram, Weibo, YouTube, or TikTok. The ESBO has recently undergone a top-to-bottom renovation that includes a dedicated Guest entrance, an immersive, tactile, and digital museum that celebrates our icon from the moment it was conceived to its place today in pop-culture, and a completely re-imagined 102nd floor viewing experience (). Within the museum’s more than one dozen memorable moments, we could not resist but sprinkle a little extra fun with the inclusion of our Kong exhibit where visitors walk through an office from the 1930’s complete with the famous, giant ape's fingers pierce the walls as he dangles from the building and dodges vintage fighter planes. Those brave enough can even step into Kong's hands – but beware, you might feel the power of this fearsome ape firsthand! The renovations also include industry-leading Indoor Environmental Quality (IEQ) improvements such as bi-polar ionization, MERV 13 filters, and increased ventilation that led to the building’s achievement as the first building in the Americas to receive the WELL Health-Safety Rating. Overall, the Guest feedback has been stellar! New York Times’ quote: “…exhilarating and intimate.” Are you a driven, self-motivated and results oriented professional who thrives on building a winning team? Do you define success as the ability to drive revenue, EBIDTA, and deliver an exceptional experience? Then join our team and experience the rewards of hard work, teamwork, learning, and dedication to create a “best-in-class” attraction that requires excellence in all that we undertake. ABOUT EMPIRE STATE REALTY TRUST Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased, top of tier, modernized, amenitized, and well-located office, retail, and multifamily assets. ESRT’s flagship Empire State Building, the “World's Most Famous Building,” features its iconic Observatory, ranked the #1 Top Attraction in New York City for the fourth consecutive year in Tripadvisor’s 2025 Travelers’ Choice Awards: Best of the Best Things to Do. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of September 30, 2025, ESRT’s portfolio is comprised of approximately 7.8 million rentable square feet of office space, 0.8 million rentable square feet of retail space and 743residential units. More information about Empire State Realty Trust can be found at esrtreit.com and by following ESRT on Facebook, Instagram, TikTok, X, and LinkedIn. The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! We are Certified™ as a Great Place to Work® by the global authority, Great Place to Work®, on workplace culture, employee experience, and leadership behaviors. We prioritize and invest in the health and wellness of employees to attract, develop, and retain top-tier talent. ESRT values continuous employee development and encourages colleagues to excel in their roles and adapt to emerging business needs. From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work. ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision. POSITION SUMMARY The Director of Sales, Travel Trade will report to the SVP, General Manager and build, train and lead a team of sales professionals to target group and travel trade sales and develop and implement relevant marketing plans. The Director will assess the existing team, make recommendations, analyze sales data, review and set sales targets, and to identify opportunities for improvement. The Director will manage daily sales operations, track sales performance and interpret data. The Directors will lead reporting on performance (the “what”) and what has been tried, what is underway, and next steps (the “so what”) in a digestible and trend-able way to share upwards for departmental status updates. The ideal candidate has experience in the field, owns and wants to develop strong relationships in the industry, has thought about or deployed technology in their current position, has strong communication and interpersonal skills. The ideal candidate will have experience in group sales and travel trade industry, NYC tourism market experiences helpful and not necessary, and a history of successful identification of new business opportunities and support the development of innovative sales strategies.RESPONSIBILITIESBuild, train and lead a high-performing sales team that consistently achieves ticket sales, revenue and per cap goalsTrack, analyze and report on sales performance data to highlight trends, identify improvement opportunities, and provide leadership updates in a clear and actionable wayDevelop and execute sales plans that target groups and travel trade segments, including account development of existing clients and the proactive outreach to attract new clientsOversee sales operations including contract management, rate distribution, pricing, group sales reservations and reseller content deliveryDirect the implementation and manage the execution of the sales & marketing plan to include account development activities for key customers, prospects and segmentsProduce sales collateral, hosting familiarization tours, and coordinating trade shows, sales missions, and client eventsWork with revenue team to optimize per caps and capacity utilizationCollaborate with Operations, Accounting, Revenue, and Ticketing departments to streamline sales processes and ensure that sales strategies are aligned with overall business goalsCollaborate with the Marketing team to ensure brand consistency across all printed materials, client websites, the Travel Trade Resource Center, and the OTA ToolkitEnsure the harmonization of sales operation procedures and update the department's SOP manual to guarantee the smooth execution of daily activities with the sales team, maintaining consistency and uniformity in all processesRepresent the Sales Team on cross-department projectsOversee back office and group sales reservations, ensuring prompt responses to all general customer service and sales inquiries via website, email, phone, and chatbotCoordinate weekly sales meetings, set agendas and ensure alignment with departmental goals and leadership priorities. Utilize knowledge of market trends and business practices to recommend decisions that enhance the sales processIdentify emerging market trends to proactively adjust or modify sales strategies accordinglyProvide coaching and support including sales training sessions to keep the sales team up to date on sales techniques and customer service skillsProvide daily operational support, overseeing the training and adoption of Salesforce, Ventrata, Monday.com, and Satisfi Labs chatbot by the Sales Team, including all system updatesProactively identify holdups in the sales process and find ways to reduce themMaintain strong knowledge of the Observatory’s products and services as well as the tour and travel industryStay on top of what our competition is doing. Understand what they do that makes them strongerEstablish processes to audit all travel trade accounts for content accuracy and premium placement, to ensure strong visibility across partner platformsLeverage emerging technologies, including AI to identify new prospects, streamline reporting and enhance departmental efficiency WHAT SUCCESS LOOKS LIKEThe team is productive, motivated, delivers its work product transparently, and tracks its goals as set by Observatory leadership. The candidate’s bonus will be calculated against performance as listed below. TEAM GOALSFinancial Targets:NOI = 15%Reseller Admissions = 45%Reseller Per Cap = 15%Subjective = 25% QUALITATIVE INDICATORSAccountability:Sets clear goals, monitors performance, and holds team accountable through strong collaboration, effective communication, and high moraleBuilds and leverages strong industry connections to drive successWorks effectively with others, prioritizes tasks, and communicates goals and plans clearly to ensure the achievement of admissions and revenue targetsReceives positive feedback from clients and stakeholders, which indicates high levels of satisfaction with the services providedSeeks innovative solutions and improvements, which shows a proactive approach to problem-solving and process enhancementKnowledge:Possesses in-depth knowledge of the tourism industry, including its key players, market dynamics, emerging trends, potential risks, and opportunitiesActively engages in professional development opportunities, demonstrates growth in their skills and knowledgeEffectively leads the team and fosters a culture of continuous learning and development REQUIRED SKILLS / ABILITIESExceptional written and oral communication skillsAbility to work in a fast-paced environment and manage multiple tasks simultaneouslyKnowledge of sales techniques and customer service best practicesStrong analytical and problem-solving skillsStrong proficiency in MS Office (Excel, Word, PowerPoint)Proficient in Salesforce (or other CRM system), Ventrata ticketing (or other ticketing system) and Monday.com (or other work management platform) EDUCATION & EXPERIENCE Bachelor’s degree in related fieldMinimum of 7 years of experience in sales, with at least 2 years in a leadership role and 5 years managing a team5 years sales experience within the hospitality or travel and tourism industry preferred WHAT YOU CAN EXPECTAt ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work® Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our Company Culture & Success Factors - Adaptable – you are a self-starter who’s able to quickly digest and execute new processes to work both collaboratively and independentlyDynamic – you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT Dependable – you take a strong sense of ownership and accountability over your work Passionate – you keep up with industry trends and are excited about the potential to propel the industry forward with a “roll-up-your-sleeves” attitude Curious – you consistently look for new ways to work smarter, not just harderEthical – you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culturePositive – you possess a service-oriented attitude with excellent follow through BENEFITSCompetitive base salary and bonusHealth/Dental/Vision insuranceCompany sponsored Life, AD&D, STD (with Salary Continuation), and LTD InsuranceVoluntary Enhanced LTD ProgramVoluntary Hospital, Accident, and Cancer Programs401(k) with 100% match up to 5%Paid parental leavePre-tax transit accountsEmployee Assistance Program for emotional, financial, and legal support WELL-BEINGGenerous paid time offFlex Summer FridaysEmployee engagement programsVolunteer time offContinuing educationComplimentary Empire State Building Observatory accessComplimentary gym membership and other wellness benefitsEmployee Discount Programs Salary is based on several factors including but not limited to education, work experience, job location, size of property where applicable, and/or certifications. In addition to your base salary, ESRT provides discretionary annual bonuses. ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, reproductive choices, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact

Job Description JOB TITLE: Front Desk Agent REPORTS TO: Front Office Manager Purpose for the Position: To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel’s rooms division in anyway required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of hotel., • Verify customers' credit, and establish how the customer will pay for the accommodation., • Keep records of room availability and guests' accounts using computerized property management systems., • Compute bills, collect payments, and make change for guests., • Perform simple bookkeeping activities, such as balancing cash accounts., • Issue room keys and escort instructions to bellmen., • Review accounts and charges with guests during the check out process., • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers., • Transmit and receive messages, using telephones or telephone switchboards., • Contact housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Advise housekeeping staff when rooms have been vacated and are ready for cleaning., • Answer all incoming phones in three or less rings., • Be an outgoing, welcoming personality for the Hotel, • Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials. Specific Vocational Preparation: Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.

Job Description ABOUT THE COMPANY Maxime’s is the newest opening from the club owner and entrepreneur Robin Birley; owner of prestigious private member’s clubs 5 Hertford Street and Oswald’s in London. Maxime’s is located on Madison Avenue, New York on the site of the former Westbury Hotel and will continue the long-established Birley tradition of providing exceptional experiences for our members and guests. Maxime’s mission is to deliver excellence in service standards and hospitality. Exhibiting passion for what we do within the values of who we are. Inward looking rather than outward projecting. A club of comfort and discretion where members’ needs are met with personality and humility. An environment of stimulating décor, celebrating outstanding food and extraordinary wine. Our members will feel that they are in a private house, being looked after with the utmost care and professionalism by friendly and attentive staff. Maxime’s is seeking a friendly and professional Receptionist to join our team. Reporting to the Reception Manager the Receptionist will assist members with their needs, creating a welcoming atmosphere. COMPENSATION AND BENEFITS • Comprehensive benefits plan, including medical, dental, vision and life insurance., • Generous paid time off programs (vacation and personal days)., • 401k retirement savings plan with company match., • Pre-tax commuter benefits., • Work life and wellness benefit platform., • Discount program offering Retail, Restaurants & Activities discounts., • Freshly prepared Staff Meal whilst on duty., • Uniform and dry cleaning provided., • Ensuring the smooth and efficient running of the reception area at all times whilst on shift and making sure that the guests are properly guided/ checked in for multiple dining rooms and bars., • Ensuring all members are welcomed to the club using the appropriate name/title., • To ensure all club rules set out in the member handbook are adhered to by our members and their guests., • To ensure the dress code is adhered to at all times and advising members and their guests accordingly., • To ensure all members and their guests are accounted for in the signing-in system by the team and all other guests of management/trades people are verified and logged before entry., • Monitoring all bookings, guest lists, function sheets etc. for accuracy before the start of each service., • Directing people to the relevant areas on arrival at the club and uniting members with their guests., • Overseeing all general enquiries, emails and messages and ensuring they are dealt with appropriately., • To carry out a head count of all members and guests at 2am on Thursday, Friday and Saturday., • Ensuring the reception team deal with any lost property queries, liaising with the member or guest when necessary., • Ensuring the cloakroom is fully equipped and organized., • Enforcing the staff grooming policy for reception, ensuring uniforms are in perfect condition, ordering and arranging repairs, cleaning etc. when needed., • To attend any management meetings when necessary., • Answering the telephone, dealing with all enquiries and bookings as necessary., • To ensure the Reception Area is kept clean and tidy at all times., • To ensure the heating, lighting and music are at the correct levels to preserve the correct ambience in reception., • Monitoring the weather and open or close canopies as required., • Must have Restaurant reception experience., • Has a passion for exceptional hospitality in food and beverage., • Demonstrates strong communication and interpersonal skills, both verbal and written, with the ability to effectively collaborate with cross-functional teams., • Demonstrated knowledge of general directions, travel times and access points to various forms of transportation., • Operates at a high level of integrity, accuracy, and attention to detail., • TIPS Certification preferred., • NYC DOH certification preferred., • Familiarity with restaurant POS and reservations systems is preferred. Ability to learn and adapt to new systems (Tevalis & SevenRooms) required., • Knowledge of phone systems and proper phone etiquette, or ability to learn., • Able to work nights, weekends and holidays, and variable schedule, per the needs of the business., • Willingness to maintain a clean, healthy, and safe working environment., • Ability to coordinate multiple activities with attention to detail., • Ability to work independently, with minimal supervision., • Ability to speak multiple languages is always welcomed., • Ability to handle difficult situations calmly and professionally., • Professional work collaboration with experts in the food and hospitality field.., • Opportunity to work with a exceptional products and in unique environments., • Ability to be flexible with job demands and open-minded when being asked to complete tasks., • Ability to operate and use all equipment necessary to run the restaurant., • Ability to operate with grace under pressure., • Ability to move or handle equipment throughout the restaurant generally weighing up to 50 pounds., • Ability to work varied hours/days as business dictates., • Ability to stand for up to 8-10 hours a day. EEO STATEMENT Maxime’s is proud to be an Equal Opportunity Employer. We do not discriminate on the basis race, color, creed, religion, gender (including gender identity and expression), sexual orientation, marital status, pregnancy, childbirth or related condition, sexual and reproductive health decisions, ancestry, national origin, citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, status as a victim of domestic violence, sexual violence, or stalking, or any other legally protected status.

Job Description Job Title: Front Desk Agent Location: Best Western Plus- Secaucus, NJ Department: Front Office Reports To: Front Office Manager FLSA Status: Non-Exempt Job Summary: We are seeking a friendly and professional Front Desk Agent to join our team at Best Western Plus Secaucus. The ideal candidate will be the first point of contact for our guests, providing a warm welcome, efficient check-in and check-out processes, and exceptional customer service throughout their stay. The Front Desk Agent will handle guest inquiries, manage reservations, and ensure a seamless experience for all visitors. Key Responsibilities: • Greet guests upon arrival with a warm and friendly demeanor, ensuring they feel welcome., • Check guests in and out efficiently using the hotel's property management system., • Manage reservations, including modifications and cancellations, ensuring accuracy and attention to detail., • Respond to guest inquiries regarding hotel amenities, services, and local attractions with comprehensive knowledge., • Handle guest complaints and concerns professionally, ensuring swift resolution to enhance guest experience., • Process payments, maintain accurate billing, and manage financial transactions., • Assist with the coordination of guest services, such as transportation, room service, and special requests., • Maintain the cleanliness and organization of the front desk area and lobby., • Communicate effectively with other hotel departments to ensure guests’ needs are met., • Support the management team with administrative tasks and other duties as assigned. Qualifications: • High school diploma or equivalent; hospitality degree is a plus., • Previous experience in a front desk or customer service role preferred., • Proficient in computer systems, including property management software and Microsoft Office Suite., • Excellent communication and interpersonal skills., • Strong problem-solving abilities and attention to detail., • Ability to work in a fast-paced environment and manage multiple tasks simultaneously., • Flexibility to work various shifts, including evenings, weekends, and holidays. Physical Requirements: • Ability to stand for long periods and lift up to 25 pounds., • Must be able to navigate the hotel’s premises and assist guests with their luggage when needed. What We Offer: • Competitive salary and benefits package, including health insurance, paid time off, and retirement savings plans., • Opportunities for professional growth and development within the company., • A dynamic and supportive team environment. If you are a motivated individual with a passion for hospitality and a desire to create memorable experiences for guests, we invite you to apply for the Front Desk Agent position at Best Western Plus Secaucus.

Job DescriptionSummary of Position: The Overnight Front Desk Agent consistently exceeds guest expectations by greeting, receiving, welcoming, registering, responding to guest inquiries, maintaining accounts, checking out, and handling cash and credit cards. DUTIES AND RESPONSIBILITIES: • Warmly greet all guests and patrons upon entering and departing the hotel., • Consistently extend the highest level of hospitality to all guests and customers while welcoming them and checking them in efficiently., • Allocate accommodations correctly, with special attention to VIP clients, retrieving and utilizing all relevant guest information., • Maintain strict confidentiality of all hotel guest information and records, • Offer all guests assistance with luggage to their rooms politely and efficiently., • Carry out a daily in-house guest reservation and correspondence audit., • Maintain efficiency and friendliness during the entire checkout., • Work to resolve any guest complaints or queries per Firmdale standards., • Apply all hotel credit procedures discreetly and tactfully., • Maintain a high level of communication and response to the Assistant Front Office Manager (AFOM) and the Front Office Manager (FOM) and between the front of house and all other departments within the hotel., • Complete all filing according to hotel standards., • Accurately record all reservations taken at the Front Desk accurately., • Follow all handover procedures at the end of every shift., • Ensure all charges are posted and the correct amount is billed to guests and function accounts., • Count assigned banks at the start and end of every shift and rectify any problems., • Adhere to requirements and maintain the security of cash, property, and valuables located within the reception area., • Ensure all accounts balance with credit card machines and allowances are accounted for with the correct backup., • Transfer accounts to sales recording accurate information and including the correct documentation., • Always understand and adhere to the hotel security policy., • Have a thorough knowledge of the hotel and the company., • Maintain a clean and organized workplace., • Promote other Firmdale hotels and restaurants., • Consistently demonstrate Firmdale Core Values, Attention to Detail, Enthusiasm, Passion, Relationships and Resilience., • Stand for a complete 8-hour shift, 5 days a week., • Ability to read, review, enter, and retrieve information from computer and hard copies including internal documents, guest identification documents, and internal memos., • Able to use a computer keyboard and mouse and telephone system., • Ability to communicate both written and verbal and use systems to document activities., • A high school diploma, hospitality training or certification, and a 2- or 4-year degree is preferred, college degrees in hospitality are a plus., • Previous reception or customer service experience, preferably within a 4- or 5-star hotel., • Excellent level of spoken and written English, • Friendly & professional telephone etiquette, • Ability to remain calm under pressure., • Paid vacation, sick and personal days, • Health, dental, vision, and life insurance plans, • Commuter benefits, • Holiday staff parties and staff appreciation events, • In-house uniform dry cleaning services, • Employee meals while on duty, • Departmental and company-wide incentive programs

Job Description Front Desk Manager Job Description Summary We are seeking a passionate front desk manager to join our team! As the front desk manager, you will oversee the operations of the front desk, manage staff and ensure that guests are greeted with exceptional hospitality! You'll manage reservations, handle guest inquiries, and ensure that all our guests have a wonderful experience. Schedule: • Shifts: 4:00 PM- 12:00 AM, 11:00 PM- 7:00 AM, and 12:00 AM- 8:00 AM, • Qualified candidates MUST have Hilton Brand and Hilton PMS experience, • At least 1 year of Hilton OnQ experience, • At least 1 year of hotel experience, • At least 1 year of front desk experience What you'll do: • Staff management: Hire, train, schedule, and supervise front desk personnel to ensure proper coverage and high- quality service., • Guest services: Oversee all guest interactions, including check-ins, check-outs, and reservations., • Problem resolution: Act as the primary point of contact for guest, responding to inquiries, complaints, and resolving conflicts., • Administrative tasks: Manage the front desk budget, maintain supply levels, keep accurate records of guest transactions, and compile reports for upper management., • At least 2 years of experience in a customer service role., • Strong leadership skills with the ability to motivate and guide a team., • Excellent communication and interpersonal skills to interact with guests and team members in a friendly and professional manner., • Proficient in reservation systems and other commonly used software programs. Detail-oriented with the ability to multitask and prioritize tasks in a fast-paced environment., • High school diploma or equivalent; college degree in hospitality or related field preferred.0-3 Years of

Job Description Position: Director of Operations Department: Operations Reports to: Chief Operating Officer Direct Reports: Director of Hospitality, Sales & Events Manager, General Managers Type: Full-Time, Exempt Position Summary The Director of Operations (DO) is responsible for overseeing multiple high-performing hospitality venues to ensure operational excellence, consistent quality control, and profitability across the portfolio. This senior leadership position partners closely with executive leadership to implement strategic goals, optimize systems, uphold brand standards, and deliver exceptional guest experiences. The DO is instrumental in developing management teams, enhancing service standards, maintaining compliance, overseeing new openings, and ensuring each location reflects the highest level of hospitality and care. This role requires hands-on leadership, financial acumen, and a deep commitment to mentoring and elevating staff performance at all levels. Key Responsibilities Operational Oversight • Serve as the strategic liaison to executive leadership, reporting on performance and aligning with company goals, • Standardize and monitor day-to-day operations across all properties to maintain consistent service excellence, • Implement systems for communication, training, and operational consistency, • Ensure staff adhere to all brand standards, product protocols, and guest service expectations, • Lead POS training and oversight (e.g., setup, admin, comps/voids, menu management), • Enforce safety standards and investigate workplace incidents to maintain a secure work environment, • Ensure compliance with Department of Health regulations and licensing across all locations, • Assist with the planning and operational rollout of new venue openings Financial Management • Oversee profitability across all venues and develop financial strategies aligned with business goals, • Create and manage operational budgets (daily, weekly, quarterly, annual), • Train management teams to use financial tools and dashboards to improve performance, • Identify and reduce excess costs through collaborative planning with property leaders, • Ensure accurate payroll, cash handling, loss prevention, and labor controls, • Approve payroll registers and manage hourly pay scale structures Team Leadership & Development • Serve as a role model for service excellence and hospitality, • Build morale and foster a collaborative, performance-driven team culture, • Support and mentor General Managers, Chefs de Cuisine, and Directors across all properties, • Lead performance reviews, training initiatives, and developmental plans for all management-level staff, • Approve hiring decisions, oversee staffing levels, and schedule senior leaders to ensure full coverage, • Act as final escalation point for employee relations and guest service resolution before HR intervention, • Partner with HR and People Ops to support compliant, healthy, and growth-focused workplace practices Event Participation & Brand Representation • Represent the organization in approved speaking engagements and community events, • Maintain brand voice and uphold organizational values during public appearances, • Collaborate with Communications & Brand Partnerships to approve and align external engagements Standards & Professional Expectations • Uphold brand values including hospitality, culture, learning, sustainability, and service, • Maintain professional presentation and groomed appearance per employee handbook, • Attend and contribute to all required training, meetings, and team development initiatives, • Demonstrate knowledge of the organization’s mission, offerings, and guest expectations, • Maintain and protect company assets, safety, and compliance standards Physical & Scheduling Requirements • Ability to work extended hours (including nights, weekends, holidays) and maintain a presence across all venues, • Able to stand and move for up to 12 hours per day, lifting up to 50 lbs and navigating multi-floor properties, • Must be able to work in varying temperature environments and travel between venues as needed Essential Skills & Competencies • Proven track record of multi-unit or senior-level hospitality operations leadership, • Strong understanding of restaurant software including POS, inventory, reservations, and Microsoft Office Suite, • Excellent communicator with the ability to coach, train, and inspire diverse teams, • Expertise in safety compliance, food & beverage service protocols, and hospitality systems, • Committed to financial responsibility, guest satisfaction, and long-term organizational success Certifications & Education • New York City Food Handlers Certificate, • TIPS Certification, • Bachelor’s degree in Hospitality or relevant field preferred

Job DescriptionDescription: Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivaled service that is greatly admired. On a leafy stretch of the Upper East Side, just moments from Central Park, a New York icon returns. Once a discreet address, The Surrey has been reimagined as a Corinthia hotel, where Manhattan glamour is paired with considered design, warm hospitality and a deep connection to its neighborhood. Rooted in heritage and attuned to the present, The Surrey, A Corinthia Hotel invites a new generation to experience the Upper East Side with the ease of a local and the elegance of a classic. The Income Auditor / Jr. Accountant The Income Auditor / Jr. Accountant is responsible for ensuring the accuracy, completeness, and compliance of the hotel’s daily revenue activity. This role performs detailed revenue auditing, supports cashiering controls, assists with accounting operations, and contributes to the monthly financial close. The position requires strong analytical skills, attention to detail, and collaboration with operational departments. Summary of Responsibilities Revenue Audit & Reporting • Reconcile daily hotel revenue across all operating departments., • Verify room charges, Toast (In-Room Dining), Book4Time (Spa), and all adjustments for accuracy and proper support., • Prepare and distribute the Daily Revenue Report (DOR)., • Review Guest Request charges to ensure all required backup is attached to folios for accurate accounting reconciliations., • Validate Comp and House Room documentation and ensure proper backup is attached to reservations for NYS audit and internal audit compliance., • Perform daily scanning and filing of Casa Tua checks for use by Front Office and Accounting, • Cashiering & Financial Controls, • Perform general cashiering duties and support front-of-house cash handling as needed., • Audit cashier banks to ensure compliance with internal controls and hotel policies., • Process paid-out reimbursements and petty cash reimbursements., • Investigate cash discrepancies and resolve variances in a timely manner., • Prepare the monthly Casa Tua credit card fee billback. Cashiering & Financial Controls • Perform general cashiering duties and support front-of-house cash handling as needed., • Audit cashier banks to ensure compliance with internal controls and hotel policies., • Process paid-out reimbursements and petty cash reimbursements., • Investigate cash discrepancies and resolve variances in a timely manner., • Assist the Purchasing Manager with receiving functions when required., • Reconcile monthly purchasing card (P-Card) activity, ensuring all receipts, coding, and supporting documentation are accurate and submitted on time., • Support the month-end close process through reconciliations, documentation, and follow-up on outstanding items., • Assist with preparation of journal entries and gathering supporting documentation., • 1–3 years of experience in hospitality accounting, income auditing, or hotel front-office cashiering required., • Experience with hotel PMS and POS systems (Opera, Toast, Book4Time, or similar)., • Prior exposure to month-end close processes preferred., • Experience working in a luxury, boutique, or high-volume hotel environment is a plus., • Strong understanding of basic accounting principles and internal controls., • High attention to detail and accuracy in reviewing financial data., • Strong analytical and problem-solving skills, especially in investigating discrepancies., • Proficiency in Microsoft Excel (VLOOKUP, pivot tables, basic formulas)., • Ability to work in a fast-paced hotel environment and meet daily deadlines., • Excellent communication skills with the ability to collaborate across departments., • Strong organizational skills and ability to manage multiple tasks simultaneously., • Ability to maintain confidentiality and handle sensitive financial information., • Knowledge of NYS audit requirements and hospitality compliance is a plus., • Ability to work independently and with minimal supervision while maintaining accuracy and accountability.

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Location: Midtown convenience. Classic hospitality. Complete comfort. A celebrated past. It all comes together at the Park Central New York Hotel – located squarely amidst New York’s most popular sights and hotels in Midtown Manhattan. Our mix of exciting amenities pay homage to our glamorous past, while presenting a modern spin on the hotel’s electrifying environment. Guests will delight in escaping the hectic city life to bask in the stylish Park Central New York. Overview: The Complex Business Travel Sales Manager is responsible for effectively and proactively identifying, soliciting, and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting, closing, and maximizing performance of assigned accounts/territory to positively impact hotel revenues. Responsibilities: • Proactively drive top line revenue for transient sales segments to include volume transient & consortia for primary hotels through customer acquisition and development strategies and tactics., • Identify and research potential accounts/clients and prospect for new business opportunities, generate leads, and set up meetings/presentations with clients, buyers, influencers, and agencies that will keep the hotels pipeline consistently full of opportunities., • Manage annual account rate negotiations requests for proposal through required RFP platforms., • Maintain and participate in an active sales solicitation program., • Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program., • Meet or exceed sales solicitation call goals as assigned by the Director of Sales & Marketing., • Invite clients to the hotel for entertainment, lunches, tours and site inspections as appropriate., • Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property., • Initiate and follow up on leads., • Handle inquiries as part of Inquiry Day Program., • Monitor production of all top accounts and evaluate trends within your market., • Meet or exceed set goals., • Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR)., • Meet and greet onsite contacts and travelers to garner and foster relationships, loyalty, and new opportunities., • Conduct outside sales calls 2-3 days per week, • Entertain clients as appropriate., • Abide by Prime Selling Time (PST)., • Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space, building accounts, and logging activities., • Assist in the preparation of required reports in a timely manner., • Assist in implementing special promotions relating to direct sales segments, i.e. events, sales blitzes, etc., • Participate in industry trade shows and events which may require out of market travel., • Develop networking opportunities through active participation in community and professional associations, activities and events., • Develop a complete knowledge of company sales policies and SOPs and ensure knowledge of and adherence to those policies by the sales team., • Attend daily Highgate Hotel Business Review (HHBR) meeting., • Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations., • Operate the Sales Department within established sales expense budget., • Participate in required M.O.D. and Saturday office coverage as needed and scheduled. Qualifications:, • College course work in related field helpful., • At least 2 years sales experience in a hotel or a related field preferred., • High School diploma or equivalent required., • Must be skilled in Windows, Company approved spreadsheets and word processing., • Long hours sometimes required., • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information.

Job Description Personal Assistant Responsibilities: * Oversee daily home operations and maintain an orderly, well-functioning environment. * Manage household schedules, upkeep, and vendors (cleaners, handyman, deliveries, maintenance). * Coordinate repairs, service appointments, and ongoing home projects. * Maintain household inventory; track and reorder supplies as needed. * Keep shared spaces tidy and prepared (kitchen, living room, entryway, etc.). * Run local errands (dry cleaning, returns, pharmacy pick-ups, gift sourcing). * Assist with personal projects, organization, and seasonal planning. * Maintain organizational systems across the home (closets, pantry, children’s areas). * Oversee laundry flow (may assist at times, but mainly ensuring smooth systems). * Manage digital files, receipts, household manuals, and contacts. * Create checklists and routines to ensure efficiency and ease. * Moving items to and from the off-site storage unit. * Handling incoming and outgoing mail and packages. * Manage calendars, appointments, reservations, and bookings. Office Manager Responsibilities: * Making sure the fridge is stocked with drinks * Handling incoming and outgoing mail and packages. * Ordering and managing office supplies. * Managing office equipment (printers, phones, computers) * Coordinating maintenance requests as necessary, either with building management or outside vendors. * Coordinating furniture deliveries. We may have a couple of those in the first several months. * Coordinating the cleaning crew. We should probably have someone clean the office 2-4x per month. * Upfront “set up”. Company DescriptionDVE is the family office of the Elder-Park family, rooted in the gaming industry. Headquartered in New York, the firm oversees diversified investments and strategic initiatives. A truly great team culture makes it an outstanding place to work.DVE is the family office of the Elder-Park family, rooted in the gaming industry. Headquartered in New York, the firm oversees diversified investments and strategic initiatives. A truly great team culture makes it an outstanding place to work.

Job Description Market Segments: • Corporate Negotiated & Entertainment. We are seeking an experienced, tenacious and highly motivated individual to join our team as Sales Manager. The Sales Manager is responsible for driving revenue growth and achieving sales targets. This role involves developing sales strategies, building client relationships, and overseeing the sales process from prospecting to closing. Experience: • Cipriani 10 South Street (event venue) to handle all group and corporate leads funneled through., • Membership team to leverage and share leads back and forth., • Conduct site inspections, client entertainment, sales trips and trade shows as required., • Monthly target of proactive phone calls and site inspections/client entertainment., • Manage and direct the on-property multi-segment sales efforts to achieve hotel revenue goals by proactively targeting current and prospecting new targeted accounts in these markets to grow Casa Cipriani New Yorks business., • Create quarterly and yearly action plans., • Must be well versed and effective in selling high rated, luxury suites with a keen understanding of the ultra-luxury market., • Ability to be well versed on current trends in various markets and maintain confidentiality of information., • Attend hotel clients and local community business events to network and maintain high visibility, • Update management and relevant departments on VIP arrivals, meet and greet accordingly, • Perform monthly review account profile on room nights production and average rate and utilize Agency 360 & Demand 360 and relevant business intelligence tools to maximize ROI, • Ensure that all accounts profile, all sales reports and any other relevant information are updated in the CRM system, • Identify and communicate ideas, customer expectations from assigned segments and territory, • Perform job functions with attention to detail, speed and accuracy, • Prioritize, organize and follow-up on all actions, • Be a clear thinker, remaining calm and resolving problems using good judgment, • Understand guest service needs, • Work with minimal supervision, • Maintain confidentiality of guest and client information and pertinent hotel data., • Exceptional interpersonal skills - able to represent the property in the community, • Ability to prioritize and organize work assignments, • Ability to meet deadlines, • Experience with technology such as, • Delphi.fdc (sales force), • Opera Cloud, • Alliants, • Microsoft Office Suites Travel Perhaps 1 week per quarter. Day to Day duties: • Attend 9am, morning meeting for sales representative. Share this responsibility with Sales & Marketing Coordinator., • Occasionally create delphi reports as and when needed., • Refine existing and create new SOP’s where necessary. SOP's are a critical part of achieving success., • Ensure all previous week’s sales activity is in Delphi by EOD each Monday and generate report., • Ability to work independently and without close supervision. Qualify any reactive leads., • Solicit new business. Estimated at 2.5 million in net room revenue for 2025. GROUP • Take group lead inquiries, work with Revenue team to get rates, prepare a proposal in Delphia and share with client within 24 hours., • Ballroom events, set up booking in Delphi and unique booking link. Offer tours as needed., • Presidential Suite events are considered group revenue., • Prepare and issue group contracts and ensure payments collect initial and final deposits., • Use Hoteligence/demand 360 to solicit new corporate negotiated accounts., • Solicit new business from the Financial District neighborhood., • Work with the membership team to potential uncover new leads for corporate accounts., • Ensure all accounts are maintained in delphi and daily reports scheduled., • Use the ‘reservations entered yesterday opera report’ to uncover potential new corporate accounts., • Establish relationships with large entertainment accounts such as but not isolated to TAG/Ascot/Altour etc and increase production for entertainment business from them., • Establish relationships with Studios and relevant accounts on the West Coast to increase production in the entertainment segment., • Keep on top of award shows, concerts, fashion shows and all entertainment related activities in NY and penetrate our share of the business. Powered by JazzHR IKhBzVrKJ7

Job DescriptionCompany Description Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to: • EAT authentic Italian food at our restaurants, cafés and to-go counters, • SHOP a selection of high-quality Italian, local and homemade products, • LEARN through our classes and our team’s product knowledgeJob Description A Lead Host is the first and last point of contact with guests at a restaurant and is responsible for greeting, seating and saying goodbye to guests as well as maintaining the flow of the restaurant during service. A Lead Host diligently and efficiently manages seating in Eataly’s restaurants. Reports to the Restaurant Manager. • Oversees the general functioning of the dining room during meal service, relaying information to managers and service personnel, • Maintains an accurate, fair and up-to-date waitlist and seating chart using a computerized system, • Takes and manages reservations in restaurants that allow reservations, • Balances the guest flow among the service stations, taking into account requests for a particular table or server depending on availability, • Informs guests when tables are ready, escorts them to table, provides menus and introduces the server, • Assists with the duties of servers and bus persons as needed to maintain service effectiveness and efficiency, • 2+ year of experience in a high-volume restaurant, • Basic computer skills, • Excellent communication skills, • Availability to work onsite with a flexible schedule often including evenings and weekends, • Ability to lift up to 50 pounds, • Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting Additional Information Benefits and Perks • Medical, Dental, Vision Insurance, • Paid Time Off, • Paid Parental Leave, • 401K with match or RRSP, • Bonus program, • Free family meal daily, • Discounts at Eataly, • Classes on products and Italian cuisine, • Referral bonus program, • and more!

Job DescriptionWho we are Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time. Who you are Metropolis is looking for a Revenue Manager to join our AeroParker team. AeroParker is a Metropolis Technologies company providing an e-commerce software platform for airport parking reservations which is rapidly expanding with clients in Europe and North America. The AeroParker team is dedicated to offering remarkable user experiences for our clients' customers, delivering a solution that drives engagement and increases parking and other revenue for airports, cities and ports. This role will focus on supporting revenue management and bidding on new business opportunities with airports of all sizes. We are looking for a team member who is analytical, creative, and innovative. The Revenue Manager will have an in-depth understanding of the marketplace and develop yield strategies to increase revenue and drive profitability for airports across the U.S. What you'll do • Support revenue management services to airports across the US helping to design plans for new business opportunities, • Manage and maintain the AeroParker online reservation system, • Develop tactical online pricing and adapt online product rules to optimize parking pricing, • Assist with maximizing revenues with yield strategies based on quantitative analysis for trends and consumer behavior, • Monitor competitor and market activity, including off-airport parking operators, third-party aggregators, and other modes of transportation, • Help coordinate online promotions, developing and delivering promotional offers aimed at maximizing sales and increasing the customer database, • Support weekly and monthly performance meetings with airport stakeholders, • Support the annual budgeting and forecasting process for parking, building granular level and complex budgets, • Develop and utilize pricing tools on a frequent basis, including reporting dashboards, rate of sale dashboards and price recommendation toolsWhat we're looking for, • Experience with end to end revenue management strategy and budget development, • 6+ years of analytics, business intelligence, decision support, or related experience, • Strong communicator with excellent strategic and analytical skills, • Experience using online pricing and revenue management techniques, • Expertise with BI and Data Visualization tools (PowerBI, Tableau, etc.), • Experience building business cases and proposals for existing clients and prospective clients, • An understanding of e-commerce, understanding how to interpret web analytical tools, • High-level of competency in Microsoft Excel is requiredWhile not required, these are a plus:, • Experience using SQL/Python Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.

Job DescriptionDESCRIPTION OVERVIEW We are currently seeking active, passionate, and customer service-savvy professionals for the role of Manager. This position keeps you constantly on the move, with limited time spent sitting down. It may involve tasks that require you to be actively present and responsive in a fast-paced work environment. A Store Manager plays a crucial role in supporting the operations and success of Activate. They report to and work closely with the General Manger to ensure the smooth functioning of day-to-day activities and contribute to achieving sales targets and delivering excellent customer service. Activate is taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences. You and your group enter a game experience and become players who actively and mentally complete challenges. Key Responsibilities: • Collaborate with the store manager to oversee store operations, including inventory management and adherence to company policies and procedures., • Ensure the proper functioning, upkeep, and repair of various technological systems, equipment, and infrastructure within Activate., • Check customers in, take payments, and make reservations, • Brief new groups prior to the start of the game;, • Monitor customers in the gaming area and provide explanations if necessary;, • Participating with customers in active games if needed to ensure customers have an excellent experience;, • Maintain the rooms by cleaning, painting, and any required maintenance;, • Strong communication, multi-tasking, and time management skills, • Demonstrated leadership qualities, including motivating and inspiring a team to achieve goals, resolving conflicts, and fostering a positive work environment., • Proficiency in computer hardware, software, operating systems, networking concepts, and troubleshooting methodologies., • Must be flexible and available to work evenings, weekends, and holidays, • Ability to adapt to unforeseen situations in a calm and efficient manner, • Must be a people person - energetic, friendly, outgoing, and able to command attention in a crowd., • A strong customer service orientation with a commitment to delivering an exceptional customer experience. Activate America LLC. provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, marital status, genetic information, age, disability, or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws. In addition, Activate complies with applicable state and local laws governing nondiscrimination in employment in every location where Activate has facilities. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.

Job Description Overview We are seeking a dedicated and experienced Restaurant Service Manager to lead our Day-to-Day Service and Operations. The ideal candidate will possess a strong background in Hospitality and Management, with a focus on delivering exceptional Customer Service. As the Service Manager, you will oversee daily operations, manage staff, and ensure that all service requests are handled efficiently and effectively. Your leadership will be crucial in maintaining high standards of quality and safety while fostering a positive work environment. Responsibilities • Oversee the daily operations of the restaurant, ensuring efficient workflow and team productivity., • Manage and train service staff, including bussers, servers and bartenders, to uphold our quality standards and maintain quality and consistency., • Address any customer needs and provide expert solutions., • Conduct daily walk thru and pre-shift meetings., • Perform end of shift walk-thru and shift close meetings., • Corrective action/on the spot coaching of Service Team., • Collaborate with service teams to promote incredible service and enhance customer satisfaction., • Manage all reservations for the restaurant and training the service staff to properly make reservations., • Proven experience in hospitality management or a similar role., • Strong knowledge of customer service and team management., • Experienced in Serving and Bartending., • Excellent leadership skills with the ability to motivate and manage a diverse team., • Exceptional communication skills for effective interaction with customers and staff., • Problem-solving mindset with a focus on delivering high-quality results., • NYC Dept. of Health Food Handlers, • TIPS CertifiedCompany DescriptionFresco's are Gay-Owned & Operated Mexican-Fusion Restaurants that pride ourselves with being an Inclusive & Safe Space for everyone from Staff to Guest. We foster a Family-Like environment and we strive and enjoy creating memorable experiences for our guest and building relationships with our community. A fun and energetic place, where everyone works as a team to accomplish our goals and mission. If this sounds like somewhere you want to work, send your resume to to schedule an interview - We look forward to meeting you!! Salary is competitive and commensurated with experience (40k - 55k plus some benefits) We are looking for enthusiastic, dependable and adaptable team players that want to contribute in an environment where their efforts will be appreciated. You must understand your role to entertain and deliver a personalized and fun atmosphere. - Help us create memorable experiences for our guests!Fresco's are Gay-Owned & Operated Mexican-Fusion Restaurants that pride ourselves with being an Inclusive & Safe Space for everyone from Staff to Guest.\r\n\r\nWe foster a Family-Like environment and we strive and enjoy creating memorable experiences for our guest and building relationships with our community.\r\n\r\nA fun and energetic place, where everyone works as a team to accomplish our goals and mission.\r\n\r\nIf this sounds like somewhere you want to work, send your resume to to schedule an interview - We look forward to meeting you!!\r\n\r\nSalary is competitive and commensurated with experience (40k - 55k plus some benefits)\r\n\r\nWe are looking for enthusiastic, dependable and adaptable team players that want to contribute in an environment where their efforts will be appreciated. You must understand your role to entertain and deliver a personalized and fun atmosphere. - Help us create memorable experiences for our guests!

Job DescriptionAbout UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About The RoleYou'll be the cornerstone of our kiosk activation strategy, leading on-site deployments across North America and occasionally EMEA. Your deep understanding of hotel operations will be invaluable as you analyze reservation data to ensure our kiosks handle every scenario - from simple walk-ins to complex group blocks with routing rules. Working closely with our engineering and customer success teams, you'll translate the intricacies of hotel workflows into product requirements and configurations that actually work in the real world. This means getting hands-on with Opera PMS settings, testing kiosk hardware in our New York office, and being on-site during critical go-lives to ensure smooth implementations. You'll develop the playbooks that allow us to scale across different brands and property types, while training hotel staff to confidently support the technology. Most importantly, you'll be our eyes and ears in the field, helping us understand what hotels really need versus what we think they need. Why This Role MattersThis position is critical to Canary's mission of transforming the guest experience. You'll be the architect of our kiosk deployment strategy, directly impacting thousands of hotels and millions of guests. Your unique combination of operational expertise and technical acumen will shape how the hospitality industry adopts self-service technology. Location & TravelThis is a hybrid role based in our New York office. You'll need to be on-site regularly to work with our hardware lab, collaborate with engineering teams, and manage pre-deployment configurations. Expect 40-50% travel to hotel properties across North America with occasional trips to EMEA.Responsibilities • Lead Onboarding Execution: Own and drive the end-to-end onboarding process for kiosk properties—from qualification through post-go-live support., • Conduct Property Qualification: Collaborate with Customer Success & Engineering to complete technical qualification questionnaires, assess Opera PMS readiness, and participate in go/no-go decisions., • Configure and Pair Hardware: Set up iPads, key encoders, and payment terminals for each hotel. Work closely with the PMS integrations team to meet this goal., • Manage Hardware Shipments: Coordinate kiosk hardware logistics. In the interim (prior to finalizing a logistics vendor), own the shipping process including packaging, configuration validation, and delivery tracking., • Deploy On-Site: Travel to hotel properties for kiosk deployments, lead on-site setup, run test reservations, and ensure successful end-to-end check-in flow with live guests., • Train Hotel Staff: Deliver hands-on training during onsite visits using our standard operating procedures (SOPs). Ensure hotel teams are confident in using and supporting the kiosk post-deployment., • Validate Real-World Readiness: Use tools like the Reservations Visualizer to inspect live reservation data to configure the Kiosk correctly and advise the hotel on operational practices (e.g., group blocks, multiple folios, routing rules, handling OTA virtual cards, night audit processes)., • Surface Product Feedback: Document gaps, issues, and suggestions from the field. Work closely with Engineering and Product to translate hotel operations insights into actionable product improvements.Qualifications, • 4+ years of hands-on hotel operations experience as a Front Desk Agent, Front Desk Manager, Director of Rooms or General Manager., • Expert-level proficiency in Opera PMS as a power user with mastery of operations across all departments (front desk, housekeeping, accounting, reservations, night audit). You should be comfortable performing complex operations like managing shared reservations, setting up routing rules, handling multiple folios, processing refunds, and configuring rate codes. Deep understanding of hotel payment workflows is essential - including authorizations, settlements, deposit handling, and reconciliation processes., • Experience handling the full spectrum of hotel scenarios including group blocks, room sharing, split payments, comp stays, day-use reservations, walk-ins, and complex corporate billing arrangements. You should have knowledge of hotel industry standards and brand requirements for guest check-in/check-out procedures, plus familiarity with common hotel integrations like key card systems, payment terminals, and channel managers., • Comfortable adopting modern tech tools and workflows (Slack, Notion, documentation platforms) with the ability to communicate effectively with engineering and product teams., • Outstanding communication skills to work with stakeholders ranging from hotel staff to executive leadership, • Ability to travel 40-50% of the time for on-site implementations, • Experience with other PMS systems (Maestro, Infor, StayNTouch, Synxis) or hotel technology systems (Channel Managers, Revenue Management Systems, CRS), • Certification in Opera PMS or other hotel systems

Job Description First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer. At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on the front line. At First Student, we are proud to offer: $20.00/hr Tremendous Career Advancement Opportunities due to a strong presence across North America Positive and rewarding work environment Dispatcher Responsibilities: Oversees all routes and scheduling of buses Counsels and coaches drivers and monitors Handles heavy phone and radio traffic Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager Serves as primary communication liaison with major contracted customer May handle charter reservations, billing, or driver payroll Provides solutions to drop-off and pick-up problems Handle back-up driver duties or perform miscellaneous clerical duties as needed Completes assignment of special projects Assists with supervision of day-to-day operations Dispatcher Experience and Skills Required: 3-5 years experience High school diploma or equivalent Basic knowledge of radio dispatch equipment Excellent communication and customer service skills Ability to deliver under time constraints and deadlines Previous terminal operations, dispatch, or driver experience Computer literate Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason. Apply today to join our team! We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all." In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request .

Job Description First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer. At First Student, our Dispatchers are a constant reflection of our companys commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line. At First Student, we are proud to offer: $19.75/hr Tremendous Career Advancement Opportunities due to a strong presence across North America Positive and rewarding work environment Dispatcher Responsibilities: Oversees all routes and scheduling of buses Counsels and coaches drivers and monitors Handles heavy phone and radio traffic Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager Serves as primary communication liaison with major contracted customer May handle charter reservations, billing, or driver payroll Provides solutions to drop-off and pick-up problems Handle back-up driver duties or perform miscellaneous clerical duties as needed Completes assignment of special projects Assists with supervision of day-to-day operations Dispatcher Experience and Skills Required: 3-5 years experience High school diploma or equivalent Basic knowledge of radio dispatch equipment Excellent communication and customer service skills Ability to deliver under time constraints and deadlines Previous terminal operations, dispatch, or driver experience Computer literate Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason. First Students commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment youll love. As a huge company with 120,000 staff and over 2.5 billion customers worldwide, youll also enjoy security, a brilliant future, and excellent training. Apply today to join our team! We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all." In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request .

Job DescriptionDescription: Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection. As we expand, we are looking for team-oriented employees who help continue our most important tradition; providing outstanding customer service. We are seeking a Host. This individual will oversee all aspects of the front desk and will report directly to the General Manager. Responsibilities include the following: • Welcome guests to the venue with a smile and positive 5i attitude, • Provide accurate wait times and monitor waiting lists, • Manage reservations in MindBody, our booking software, • Escort customers to assigned simulator or bar areas, • Provide information on specials as well as memberships and league information, • Acknowledge customers upon their departure, • Coordinate with wait staff about available simulator options, • Maintain a clean reception area, • Answer incoming calls and address customers’ inquiries, • Assist other staff as needed, • Required Qualifications:, • Golf, server, and/or hospitality experience encouraged but NOT required, • Experience in managing reservations, • Demonstrable customer-service skills, • Excellent communication skills both on the phone and in-person, • Strong organizational skills with the ability to monitor all simulators and bar area, • Health, Dental, and Vision insurance*, • Long and Short Term Disability*, • Accident and Critical Illness Insurance*, • 401K * Pay: $11.35/hr + tips Job Type: Part time, non-exempt Hours: Nights and weekends required Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required. Requirements:

Job DescriptionDescription: Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection. As we expand, we are looking for team-oriented employees who help continue our most important tradition; providing outstanding customer service. We are seeking a Host. This individual will oversee all aspects of the front desk and will report directly to the General Manager. Responsibilities include the following: • Welcome guests to the venue with a smile and positive 5i attitude, • Provide accurate wait times and monitor waiting lists, • Manage reservations in MindBody, our booking software, • Escort customers to assigned simulator or bar areas, • Provide information on specials as well as memberships and league information, • Acknowledge customers upon their departure, • Coordinate with wait staff about available simulator options, • Maintain a clean reception area, • Answer incoming calls and address customers’ inquiries, • Assist other staff as needed, • Required Qualifications:, • Golf, server, and/or hospitality experience encouraged but NOT required, • Experience in managing reservations, • Demonstrable customer-service skills, • Excellent communication skills both on the phone and in-person, • Strong organizational skills with the ability to monitor all simulators and bar area, • Health, Dental, and Vision insurance*, • Long and Short Term Disability*, • Accident and Critical Illness Insurance*, • 401K * Pay: $11.35/hr + tips Job Type: Part time, non-exempt Hours: Nights and weekends required Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required. Requirements:

Job DescriptionCompany Description Our Mindset / Who we are • We believe in performance, agility, innovation, fun, collective intelligence, and empowerment., • We take great pride in celebrating successes, yet we do also accept to fail so we can bounce back even stronger., • We are empowered and fully accountable. Everyone is encouraged to take ownership, make decisions and drive impact., • We act as One team. Global, Regions and Hotels build and drive our commercial and marketing strategy together, support each other and grow collectively. We learn from each other, we win collectively.Job Description The Conference Services Manager is responsible for being proactive and service-driven Events Manager to oversee groups and catering-only functions of all sizes. This role is ideal for someone who excels in managing events with a high-touch, detail-oriented approach. You will act as the main point of contact for clients, coordinating logistics to ensure successful and seamless event execution. RESPONSIBILITIES AND JOB DUTIES: • Adheres to all standards, policies, and procedures., • Manages group room blocks and meeting space of all sizes., • Manages customer budgets to maximize revenue & profitability to meet customer needs., • Manage hotel reservations for assigned groups of all sizes., • Up-sells products and services throughout the event process., • Oversees customer experiences from file turnover through the post event phase., • Conducts pre- and post-event meetings as required to review/communicate group needs and feedback., • Celebrate successes and publicly recognizes the contributions of colleagues, • Participate in customer site inspections and assist with the sales process when necessary., • Take ownership of revenue forecasting accuracy by managing daily pickup, pace reports, daily revenue reports, and identifying any errors, uplift and/or risks., • Take ownership of floor plan management by developing, maintaining, and optimizing floor plan templates for various event layouts, collaborating with Banquets, AV, and Operations teams to ensure feasibility, compliance, and efficiency., • Ensure accurate and timely closing of banquet revenue by verifying banquet checks, reviewing Daily Report, reconciling event charges, and finalizing revenue in Salesforce., • Ensure all event components (e.g., food, AV, décor, etc.) are on time and executed to the client’s satisfaction., • Act as the primary point of contact for vendors, clients, and attendees during the event., • Troubleshooting issues and ensuring any problems are resolved promptly., • Play a key role in mentoring, developing, and training the Events Executive, Events Manager and Events Coordinator, providing hands-on guidance to support their professional growth and performance., • Identifies operational challenges associated with group and works with the property staff and customers to solve these challenges and/or develop alternative solutions., • Champion administrative excellence by creating and maintaining accurate menus, pricing, text/notes, and templates within Salesforce to ensure consistency and efficiency., • Create BEOs, Resume, Invoices and floor plans., • Attend and contribute to BEO & Resume meetings., • Reviews billing and payments with clients., • Interacts with guests to obtain feedback on product quality and service levels. Minimum one (1) year of Hospitality-related experience at the manager level in this field Knowledge of the hotel property management systems (Delphi, FDC) Relevant degree, in business development or other relevant business field, from an academic institution. CMP and/or CPCE preferred. In addition, we look for the demonstration of the following key attributes: • Quality, • Productivity, • Dependability, • Customer Focus, • Adaptability Additional Information Our Culture / Be ALL you are with ALL your Heart At Accor, we are committed to diversity. Each individual, each personality, and each experience has its place to grow and make us grow collectively. Everything we do, we do with heart. We are creators of emotions, professionals of the human experience, open to others and the world around us. • Our culture is inclusive. We value the richness of the 120 nationalities, the different backgrounds, the different stories that make up our company., • We care for the world around us: our teams, our guests, our establishments, our environment are at the heart of our concerns. Our mission is human, essential: to bring cultures together, to open windows on the world, to provide unforgettable experiences, day after day., • All our heartists are talents in the making, they are the future of our group and our hotels. Helping them grow professionally and develop personally according to their wishes and ambitions is our priority., • Together, we imagine your future. Our group is large, with many opportunities, and the experiences are infinite., • We dare to question the status quo. We challenge ourselves to always do better. We take risks, we dream the impossible and make it possible., • Hospitality is teamwork, and we are stronger together. We believe in caring, we respect our differences and value all voices. We work as a team, saying what we do and doing what we say.

Job Description Our Company Equinox Hotels will cater to the high-performance traveler guest and those aspiring for high performance and will fuse substance and style to serve as the ultimate hotel destination with a 360-degree lifestyle experience. Our hotels will offer the bespoke experiences and unparalleled services consumers have come to expect from Equinox over its 25-year history. Our Code IT’S NOT FITNESS. IT’S LIFE. We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them, and it takes a disruptive approach to unleash it. We dream big and don’t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what’s new, what’s now, what’s next. Never following, always leading, living ahead of the moment in fashion, culture and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We value humility and a team approach at every level of the company. If you are a high performing individual who is passionate about winning and inspiring others, we are excited to discuss career opportunities with you. Job Overview Primary role as the liaison between the customer and hotel departments to execute event details accurately and flawlessly. Will work with the Senior Account Services and Sales Manager to make sure contract expectations are met and exceeded. This position is accountable for ensuring total guest satisfaction for all group-related functions, maximize profitability and generate repeat group business. The ideal candidate must thrive in a challenging and fast-paced environment where prioritizing and multi-tasking are second nature. This position requires an individual who can align themselves and their day-to-day functions with our brand. Position will also include a sales component and goal. This individual will also report directly to the Director of Sales & Marketing. Individual will be responsible for achieving monthly and quarterly group goals. Essential Job Functions: • Support Senior Account Services Manager and Director of Group Sales with administrative duties and tasks, including but not limited to sending proposals, merging contracts and resumes, arranging specialty amenities, contract turnovers, etc., • Act as a liaison between hotel and client to ensure a successful event. This includes obtaining rooming lists, establishing billing, overseeing group room blocks, welcoming VIP’s, overseeing amenity requests, handling on site event logistics, coordinating outside vendors and enforcing the contract, • Create all pertinent policies and procedures for Event Management, • Monitor and manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary, • Maintain strong client relations and ensure that group specifications are communicated and executed for a successful event for the client and attendees, • Review sales contracts as well as other important information, i.e., room block, cutoff date, special concessions and attrition clauses and validate with client, • Provide personal attention to customers from time of definite contract until financial obligations are fulfilled and to ensure guest satisfaction of group needs, • Check sleeping room and suite block, special room concessions and rates as outlined in contract with group reservations agents, as well as updating group reservations agents with any changes, • Participate in site visits and plan meetings for upcoming groups and potential affiliate business, • Create and distribute group resumes about groups’ event details 7 days prior to the event, • Schedule and coordinate pre/post-convention meetings with group customers and hotel departments to review all details of the group event, • Communicate last minute changes in group functions to hotel staff in a swift manner, and ensure accurate and satisfactory follow up, • Ensure times and locations of events are posted daily in appropriate areas and on daily event sheets, • Generate high revenue yielding business through upsells for all contracted rooms and events, • Prepare recap briefing to compare forecasted room pickups, • Proactively build and strengthen relationships with customers to ensure a successful event, thus leading to future booking inquiries, • Thorough knowledge of group reservation management, meeting space logistics, catering F&B minimums and room rental parameters, • Work closely with all departments to ensure successful execution of group programs, • Manage and develop relationships with key internal and external stakeholders, • Conduct and/or attend meetings to maintain favorable working relationships among company employees and promote maximum morale, productivity, and efficiency., • Conduct and lead Group Resume meetings, Pre/Post Con meetings, special events, and other ad hoc meetings as required other duties as assigned., • Solicits, evaluates, sells, and confirms business as required to meet assigned market segment’s budgeted sales and profit margin., • May be assigned other duties at the discretion of management., • Follow up to sales leads in a timely manner., • Assures individual booking goals are achieved on a monthly, quarterly and annual basis., • Manages and develops relationships with key internal and external stakeholders, • Reviews assigned markets on a monthly and quarterly basis to ensure proper production of room nights are achieved., • Develops and executes projects for assigned market segment to increase sales volume and profitability, • Attends all internal meetings which includes: revenue meeting, sales meeting, resume meeting, GRC meeting, and group pickup meeting., • Proactively prospects new accounts with a new business development goal provided each quarter. Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation. Essential: • Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management to their understanding., • Knowledge of hotel structure and how all departments work., • Extensive knowledge of Event Management/Group Reservations., • Excel, PowerPoint, Delphi, HMS, and CVENT., • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision., • Ability to think quickly and act appropriately in emergency situations., • Perform well under pressure situations, time demands, and work overtime when needed., • Punctuality and regular and reliable attendance., • Interpersonal skills and the ability to work well with co-workers and the public., • Minimum two years’ experience in hotel sales, • Bachelors Degree or equivalent vocational training., • Qualified business relationships in local corporate and/or social events market, • Knowledge of travel industry, current market trends and economic factors, • Prior experience working in a union environment, • Endure various physical movements throughout the work areas, such as reaching, bending and stooping, • Repetitive hand motion (typing) for extended periods of time, • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environment systems, • Must be able to sit at a desk for up to 5 hours a day. walking and standing are requested the rest of the working day. this includes traveling to and from meetings. Length of time of these tasks may var from day to day and task to task, • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously, • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis, • Must be able to lift up to 30 lbs occasionally, • Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity, • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees, • Vision occurs continuously with the most common visual functions being those of near vision and depth perception This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Job Description Salary: $29/Hr-$30/Hr Other Forms of Compensation: Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. Job Summary The Guest Service Agent (GSA) is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Located in 200 West Client Center, the GSA will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their stay. RESPONSIBLITIES: -Greet visitors and clients with a smile and stand as they get on the floor. -Direct and/or escort clients to designated meeting room. -Conduct overall room appearance site inspection and work with Facilities Management to maintain facilities. -Work closely with Conference Center team (Coordinators, Catering, Audio/Visual) on overall execution of events. -Handling on-floor conference room activities, both visually and by means of the reservations system, being aware of meeting start / end times, attendees in the room, food and beverage orders, etc. Advising the appropriate staff members of changes in meeting room status, special requests, etc. -Conduct opening and closing walkthroughs when business requires. -Assist with coat check and luggage. -Assist in conference room readiness inspections to determine the room is equipped with proper event materials such as pads, pencils, event handouts and welcome packages. -Preparing daily agendas, printing of daily packet for daily meeting. -Expedite all requests to send packaged materials back to clients. -Minor booking of meetings/events in EMS and following protocol for email confirmation, no show management and internal correspondence. -Follow protocol for personalized email confirmations and internal correspondence. -Answering telephones in a friendly, professional manner, taking messages with accuracy, transferring phone calls, and appropriately handling or referring questions and requests. Proper telephone techniques include always putting a smile in one’s voice and enhancing personalization by using names. -Register visitors for meetings/events taking place in the client center. -Acting as an overall Hospitality Services resource to guests, visitors, and employees in providing way-finding and amenities within building, commutation and transportation, community retail, neighborhood amenities, and organizational information. -Standing during peak business hours and when greeting guests. -Communicating requests to the appropriate internal support departments such as, building maintenance (heating and cooling issues), information technology (computer issues), Audio Visual technology (meeting room technical support), and mail room (package pickups and deliveries). -Having a thorough understanding of the emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency. -Adhering to uniform and grooming policies. -Maintaining the attractive, neat appearance of the Reception area. -Troubleshooting a wide variety of requests and situations, both for guests and for members. -Gaining an understanding of the company culture, key areas of activity and creating “transparency”. -Assist with coverage in other locations as needed. Adhere to flexible schedules to meet business demands. -Prepare and submit daily reports to appropriate recipients. -Participate in daily, weekly, and monthly meetings. -Abiding by “20 Second Rule” and notifying manager on duty of any occurrences. -Capacity to take on additional duties as assigned; Additional adjustments or responsibilities may be changed or added as necessary. Long Description KEY COMPETENCIES: -A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard in all aspects of the GSA job. -The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment. -Excellent listening and oral communication skills. -Basic computer skills and knowledge of office technology / equipment. -Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details. -Discreet, ethical and committed to maintaining a high degree of confidentiality. -A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain. -Two to three years’ experience in a client service/reception position within a hospitality or corporate environment. Apply to Rapport today! Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave Req ID: 1488799 Rapport a specialized division of FLIK Hospitality Group

Job Description JOB TITLE: Night Auditor REPORTS TO: Front Office Manager Purpose for the Position: To close the day, ensure all revenues, receipts, and ledgers are balanced, check in and out hotel guests, answer telephones, provide maximum levels of guest service, and support the hotel’s rooms division in any way required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of the hotel., • Verify customers’ credit, and establish how the customer will pay for the accommodation upon check-in., • Keep records of room availability and guests’ accounts using computerized property management system., • Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day., • Review accounts and charges with guests during the checkout process., • Transmit and receive messages using telephones or telephone switchboards., • Contact overnight housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Answer all incoming phones in three rings or less., • Be an outgoing, welcoming personality for the hotel., • Use logical thinking and personal judgment to perform a variety of office tasks., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately. Environmental Conditions: Inside: Protection from weather conditions, but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights, and measurements. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries, and reports using prescribed format and conforming all rules of punctuation, grammar, diction, and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationship to Data, People, and Things: Data: Compiling: Gathering, collating, or classifying information about data, people, or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling, and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials.

Job Description Shift & Location Available: • Paid time off, • Medical/Vision benefits, • Referral bonuses, • Retirement Plan, • Mentorship Program, • Learning and Leadership opportunities, • Exceptional candidates have the potential to grow into Manager/Supervisor/Lead roles, overseeing larger teams and operational aspects of the business. Responsibilities • Pleasant and professional demeanor: ability to graciously interact with residents, guests, building vendors, and building management., • Track all package deliveries, daily activities, and amenity reservations using building software program., • Inform residents of incoming visitors & direct visitors., • Review access control cameras to ensure the safety of the residents., • Manage administrative requests on behalf of Property Managers., • High School Diploma, • Basic computer literacy skills and ability to utilize equipment (i.e. handheld radios, telephones, computers, etc).., • Excellent written and verbal communication skills in the English language., • Able to multi-task and good time management skills., • Confident, polite, friendly, and self-assured attitude., • Well-groomed, professional appearance., • Ability to stand or sit for the duration of the assigned shift, lift, push, and pull at least 30 lbs., • 1 year of office/administrative experience., • 1 year of high-end residential or hotel experience as Bellman, Porter, Doorman, Greeter, Server, Hostess. Contact us:

Job Description Shift & Location Available: • Paid time off, • Medical/Vision benefits, • Referral bonuses, • Retirement Plan, • Mentorship Program, • Learning and Leadership opportunities, • Exceptional candidates have the potential to grow into Manager/Supervisor/Lead roles, overseeing larger teams and operational aspects of the business. Responsibilities • Pleasant and professional demeanor: ability to graciously interact with residents, guests, building vendors, and building management., • Track all package deliveries, daily activities, and amenity reservations using building software program., • Inform residents of incoming visitors & direct visitors., • Review access control cameras to ensure the safety of the residents., • Manage administrative requests on behalf of Property Managers., • High School Diploma, • Basic computer literacy skills and ability to utilize equipment (i.e. handheld radios, telephones, computers, etc).., • Excellent written and verbal communication skills in the English language., • Able to multi-task and good time management skills., • Confident, polite, friendly, and self-assured attitude., • Well-groomed, professional appearance., • Ability to stand or sit for the duration of the assigned shift, lift, push, and pull at least 30 lbs., • 1 year of office/administrative experience., • 1 year of high-end residential or hotel experience as Bellman, Porter, Doorman, Greeter, Server, Hostess. Contact us:

Job Description We are seeking a resident coordinator to join our team! Perform all resident facing duties. Generally be in charge of customer service and assist residents in navigating association requirements and offerings. Tasks will include but are not limited to the following responsibilities. Responsibilities: • Coordinate move in, move outs, amenity reservations, community events, • Handle general and monthly resident communication, • Address resident complaints, communicate and follow up on violations of rules and regulations, coordinate and oversee ADR meetings, • Manage access control, • Regularly audit parking and amenities registrations databases, • Maintain and update planner tasks, SOP's, and other documentation, • Ability to build rapport with customers, • Ability to prioritize and multitask, • Excellent written and verbal communication skillsCompany DescriptionWe are a growing company who believes our employees are the foundation of our success and strive to create a work environment that helps everyone succeed and provide a great experience to our residents and unit owners. We believe in promoting from within and helping employees cultivate skills that will benefit them in their careers. We offer on the job training and opportunity for advancement.We are a growing company who believes our employees are the foundation of our success and strive to create a work environment that helps everyone succeed and provide a great experience to our residents and unit owners. We believe in promoting from within and helping employees cultivate skills that will benefit them in their careers. We offer on the job training and opportunity for advancement.

Job Description About the company: Ten was founded in 1998 in London, UK by Alex Cheatle and Andrew Long, driven by a clear and lasting vision: to deliver an unrivalled, personalized, and trusted service that empowers members to get the most out of life. That same commitment to excellence and meaningful service continues to guide everything we do today. The business began providing a lifestyle concierge service to just 20 members in London. As its reputation, contacts and expertise grew, Ten’s footprint and competence grew, making it one of the leading Lifestyle Management companies in the world. Today, Ten has more than 50 corporate clients- and employee-loyalty programs and runs private membership services for millions of members worldwide. Ten Lifestyle Group plc (Symbol: TENG) has been listed on the Alternative Investment Market (AIM) of the London Stock Exchange since November 2017. Our vision is to become the world’s most trusted concierge service. About the role: We are seeking a passionate, detail-oriented, and service-driven individual to join our elite team as a Dining Specialist. In this role, you will be at the forefront of crafting unforgettable culinary experiences for our discerning members. Our team of Lifestyle Managers specializes in curating bespoke travel and entertainment itineraries, and as a Dining Specialist, your focus will be on securing reservations at the world’s most sought-after restaurants and uncovering hidden gastronomic gems. You’ll work closely with our global network of hospitality partners to deliver exceptional dining experiences—from Michelin-starred establishments to exclusive chef’s tables and trending culinary pop-ups. Your deep knowledge of the food and beverage industry, combined with your flair for personalized service, will ensure our members enjoy seamless, memorable moments that exceed expectations. Success in this role means: -Delivering outstanding customer service and personalized recommendations. -Staying ahead of dining trends, seasonal menus, and industry developments. -Collaborating with internal teams and preferred suppliers to meet departmental goals. -Maintaining a sharp eye on competitor offerings and exclusive member privileges. -Thriving in a fast-paced environment where precision and timeliness are key. If you have a refined palate, a love for hospitality, and a drive to create extraordinary experiences, this is your opportunity to shine. Key responsibitilies: • Manage reservation requests for domestic and international restaurants, • Serve members primarily via telephone and email, staying on calls for their full duration to ensure continuity and personalized service., • Provide curated dining suggestions and alternatives when reservations are not possible, tailored to member preferences and account tier (UHNW vs. mass-affluent)., • Enforce standardized procedures for global Lifestyle Managers (LMs) submitting top-tier dining requests, including accurate submissions, avoidance of duplicate outreach, and timely responses., • Handle all communication with suppliers to obtain quotes or reservation details, reviewing all information before presenting it to members., • Act as a primary U.S. contact for VIP and high-touch dining requests from global offices, providing expert guidance and support., • Manage additional specialized requests requiring deep knowledge of the NYC and U.S. dining scene, including general restaurant suggestions and trend-based recommendations., • Set clear expectations with members, manage competing deadlines, and maintain ongoing communication throughout the request lifecycle., • Maintain expert-level understanding of Ten’s U.S. dining proposition and ensure consistent application across global teams, driven by a genuine passion for exceptional culinary experiences., • Stay informed on newly opened establishments, launched experiences, and developments in the assigned area of expertise, with a strong enthusiasm for the dining industry., • Represent the business externally at networking events, FAM trips, and trade shows to enhance Ten’s profile and industry relationships, showcasing your dedication to the world of dining., • Meet monthly KPIs related to sales, Net Promoter Score (NPS), and service efficiency., • Manage multiple concurrent requests and sourcing options from various suppliers, adapting to shifting priorities and completing tasks within defined timeframes. Requirements • Minimum 2 years of experience in luxury dining, hospitality, or concierge services, with deep familiarity across the U.S. restaurant landscape—especially NYC’s top-tier venues (e.g., Carbone, Tatiana, The Polo Bar)., • Expert knowledge of high-demand restaurants, including reservation policies, insider access strategies, and relationship management with elite dining partners., • Exceptional organizational skills, capable of managing requests while maintaining accuracy, timeliness, and member satisfaction., • Experience supporting high-net-worth individuals, tailoring dining experiences to their preferences, occasions, and expectations., • Excellent communication and coordination skills, with the ability to guide global Lifestyle Managers (LMs) on SOPs, escalation protocols, and member expectation management., • Proficiency in Microsoft Office Suite (Word, Outlook, Excel) and comfort with CRM systems and reservation platforms (e.g., OpenTable, SevenRooms)., • Analytical mindset, with the ability to track request volume, conversion rates, and member outcomes, and report trends to the U.S. Partnerships Manager., • Adaptability and poise under pressure, especially during off-hours and urgent requests, following defined escalation paths and SOPs., • Collaborative spirit, supporting cross-regional teams and contributing to knowledge base upkeep, training materials, and operational feedback loops. Work location - We are hiring for both offices in Las Vegas & New York (100% on site job) Additional qualifications • A passion for working in a business that places members and customer service at their core as well as commercial success., • A natural communicator who always takes the time to keep their colleagues informed and up to date and always considers the best way to tailor communication to different audiences, • Excellent English language skills, both written and spoken and any second language is always an advantage. Aside from regular Extended Health, Dental, Vision and Telehealth we have other benefits listed below: • Employee Assistance and mental wellness resources, • Travel offers from a variety of sources that allow great discounts on hotels, cruises, and rental cars. These vary by location., • 22 days of Paid Time Off your first year and maxing out at 32 days per year in your 4th year (based on a 40hr work week)., • 3 extra float days after 3 years of work., • One month off, fully paid sabbatical every 5 years of work, in addition to your Paid Time Off days., • Full catalogue of learning modules that cover a wide range of categories for personal and professional development, • Discount on Pet Insurance and a variety of other non-travel perks and discounts, • IATA card after 90 days which gives access to travel discounts, • Monetary loyalty rewards at 3yrs, 5yrs, and 10 years of service, • Working Holidays: Ability to work from any of our 23 global offices for a short period of time DE & I Statement Widespread acceptance for every person. We encourage diverse philosophies, cultures, and backgrounds. We praise diversity and are dedicated to creating an inclusive work environment for our employees. This idea ties the Ten teams together. Ten is honored to be an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law

Job Description About the company: Ten was founded in 1998 in London, UK by Alex Cheatle and Andrew Long, driven by a clear and lasting vision: to deliver an unrivalled, personalized, and trusted service that empowers members to get the most out of life. That same commitment to excellence and meaningful service continues to guide everything we do today. The business began providing a lifestyle concierge service to just 20 members in London. As its reputation, contacts and expertise grew, Ten’s footprint and competence grew, making it one of the leading Lifestyle Management companies in the world. Today, Ten has more than 50 corporate clients- and employee-loyalty programs and runs private membership services for millions of members worldwide. Ten Lifestyle Group plc (Symbol: TENG) has been listed on the Alternative Investment Market (AIM) of the London Stock Exchange since November 2017. Our vision is to become the world’s most trusted concierge service. About the role: As a Lifestyle Manager – Travel Specialist, you will deliver exceptional, personalized service to our high-profile members and clients, researching the best travel options available, providing accurate quotations, and completing bookings with precision and care. You will combine your deep expertise in travel bookings and global destinations with a passion for delivering flawless, high-quality experiences that meet the standards expected by an elite clientele. This role requires advanced knowledge of GDS systems (preferably Amadeus), airline booking rules, and hotel reservations, as well as the ability to manage complex itineraries, including round trips, multi-city journeys, and open-jaw routes. A commitment to accuracy and service excellence is essential to succeed in this position. Requirements KEY RESPONSIBILITIES • Serving our members primarily by telephone and email to fulfil their requests and offer suggestions to enhance their experience., • Ensuring you stay on member calls for the duration of the call before leaving for break. Calls can be 5 mins to 2 hours., • Handle all communication between suppliers needed to obtain the quotes/information and review the details of all quotations provided to you, before providing them to the member., • Provide end-to-end travel management services, including flight, hotel, and ground transportation bookings., • Use Amadeus GDS (or similar systems) to quote, reserve, issue, and modify flight tickets accurately., • Prepare and manage multi-segment, round-trip, and open-jaw itineraries for both leisure and business travellers., • Offer expert advice on airline alliances, frequent flyer programs, fare rules, and best routing options., • Coordinate with internal teams and external suppliers to ensure smooth travel experiences., • Deliver a high-touch service with discretion, empathy, and attention to detail., • Manage time-sensitive requests and prioritize multiple clients needs efficiently., • To manage and meet competing deadlines, while setting expectations with members and ensuring continued communication with them, • Provide quotes via our CRM system by email for the members, • Follow up with the members to see if they are ready for their adventure and answer any questions they may have, • To always act in the best interest of the member, ensuring their needs are met, • To fulfill requests in the most resourceful and intelligent way while following best practices, • Handle all member payments (if applicable) and arrange supplier payment through our finance team when required., • Meet monthly KPI’s on Sales, NPS and Efficiency., • Have the ability to work on multiple requests and sourcing options from various suppliers according to the member’s needs., • Be flexible and adaptable to a change of priorities and complete requests within the given timeframe, • The role may require some evening and weekend shifts SKILLS AND EXPERIENCE • Minimum 1-2 years of experience in travel, concierge, or lifestyle management services., • Proven experience using Amadeus to quote and book flights and hotels; advanced knowledge of the system is a plus., • Understanding of airline fare structures and ticketing, including additional services such as extra baggage and wheelchair assistance; knowledge of reissues and refund processes is a plus., • Knowledge of hotel rate types, loyalty programs, and preferred partner programs., • Excellent written and verbal communication skills in English (other languages are an advantage)., • High attention to detail and commitment to accuracy., • Ability to work in a fast-paced, service-oriented environment., • Strong organizational skills and ability to navigate and work efficiently across multiple systems and tools simultaneously., • Flexible schedule, including occasional weekends or holidays depending on company needs. Additional qualifications • A passion for working in a business that places members and customer service at their core as well as commercial success., • A natural communicator who always takes the time to keep their colleagues informed and up to date and always considers the best way to tailor communication to different audiences, • Excellent English language skills, both written and spoken and any second language is always an advantage., • Commitment to supporting the delivery of Ten’s environmental, social and governance goals, and promoting policy adherence. Work location - We are hiring for both offices in Las Vegas & New York (100% on site job) Benefits Aside from regular Extended Health, Dental, Vision and Telehealth we have other benefits listed below: • Employee Assistance and mental wellness resources, • Travel offers from a variety of sources that allow great discounts on hotels, cruises, and rental cars. These vary by location., • 22 days of Paid Time Off your first year and maxing out at 32 days per year in your 4th year (based on a 40hr work week)., • 3 extra float days after 3 years of work., • One month off, fully paid sabbatical every 5 years of work, in addition to your Paid Time Off days., • Full catalogue of learning modules that cover a wide range of categories for personal and professional development, • Discount on Pet Insurance and a variety of other non-travel perks and discounts, • IATA card after 90 days which gives access to travel discounts, • Monetary loyalty rewards at 3yrs, 5yrs, and 10 years of service, • Working Holidays: Ability to work from any of our 23 global offices for a short period of time DE & I Statement Widespread acceptance for every person. We encourage diverse philosophies, cultures, and backgrounds. We praise diversity and are dedicated to creating an inclusive work environment for our employees. This idea ties the Ten teams together. Ten is honored to be an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law

Job DescriptionApartment Services Specialist – On-Site | New York, NY Reporting to: Apartment Services Manager Location: Hybrid (3 days in-office & 2 days remote) Schedule: Wednesday-Friday 9:30 AM-6:00 PM EST (Office), Saturday-Sunday 11 AM-7:30PM EST (Remote) Job Type: Full-Time, Non-Exempt Join a Hospitality Company That’s Changing the Way People Stay Furnished Quarters is a privately owned, LGBTQ+ diverse company and one of the largest independently owned providers of short-term furnished housing. For over 25 years, we’ve been redefining the guest experience with curated apartment stays in vibrant cities across the globe. Now we’re looking for a sharp, solutions-driven Apartment Services Specialist to join our operations team in New York and help us deliver on our promise of exceptional service. What You’ll Do As the Apartment Services Specialist, you’ll be critical in ensuring our apartments are guest-ready and operationally sound. On a typical day, you’ll work in our systems (Salesforce and Oscar) to manage arrivals, departures, and apartment statuses. You’ll coordinate housekeeping schedules, oversee utility and Wi-Fi setups, manage DirecTV access, and ensure vendor tasks are completed on time. You’ll also track parking reservations, respond to service requests, and collaborate with teams across the company to maintain our high service standards. Your responsibilities will include: • Coordinating apartment setups, deconstructs, and daily readiness tasks across Core and Global markets, • Managing housekeeping schedules and confirming clean statuses before arrivals, • Setting up and maintaining utilities, Wi-Fi, and DirecTV accounts for each unit, • Handling guest parking logistics, reservations, and billing accuracy, • Communicating with vendors and building staff to ensure timely access and service delivery, • Monitoring and resolving maintenance issues with follow-through to completion, • Updating systems like Salesforce and Oscar to reflect real-time apartment status, • Responding to internal questions from Guest Services, Operations, Leasing, and Accounting, • You’ll work across departments—from Guest Services to Leasing to Accounting—on high-impact projects, • You’ll be empowered to own key operational workflows and relationships with vendors and building partners, • You’ll join a team that values Challenge, Collaboration, Care, Career, and Community, • 3+ years of experience in operations, hospitality, apartment management, or corporate housing, • Strong multitasking and problem-solving skills—especially when handling multiple requests and systems at once, • A proactive communicator who thrives on organization and accountability, • Familiarity with Salesforce, Oscar, and Microsoft 365 (Excel, Word, Outlook, Teams) is a big plus, • Daily use of Salesforce and Oscar is required to manage apartment readiness, guest services coordination, and internal task tracking, • Competitive salary and paid time off, • Medical, dental, and vision insurance, • 401(k) with company match, • Wellness program and employee assistance resources Equal Opportunity Statement Furnished Quarters is an equal opportunity employer committed to a workplace free from discrimination. We celebrate diversity and do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. Powered by JazzHR b8ugxcyi8z

Job Description Elite is the trusted automation platform for law firm operations across most of the world's largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite's products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com. Position Overview Elite is seeking a proactive and highly organized Office Manager to oversee the daily operations of our New York City office. This in-person role is critical to maintaining a welcoming and professional environment for employees, executives, and visitors. The Office Manager will handle front-of-house duties, coordinate office logistics, support on-site events and meetings, and provide executive administrative support to ensure smooth operations. Work Arrangement: Office-Based 5 Days per week This role requires the individual to be based in Eastern Standard Time time zone. What You'll Do: • Serve as the first point of contact for employees, customers, and executives visiting the NYC office, creating a professional and welcoming environment., • Receive, sort, and distribute incoming mail, packages, and deliveries; manage outgoing shipments as needed., • Ensure all checks and other sensitive documents delivered to the office are logged, securely stored, and promptly deposited or routed to the appropriate internal team, following Elite's internal controls., • Coordinate and oversee office supplies, including ordering, stocking, and vendor relationships to ensure the office is well-equipped., • Manage catering and food orders for on-site meetings, events, and visiting executives and customers., • Maintain cleanliness and organization of common areas, conference rooms, and kitchen spaces., • Support scheduling and logistics for on-site meetings and events, including room reservations and visitor access., • Act as liaison with building management for office maintenance, security, and facility needs., • Track office expenses, submit invoices, and assist with budget monitoring for office operations., • Provide administrative support to multiple executives as needed, such as coordinating travel, preparing expense reports, and assisting with ad hoc projects., • Develop and maintain processes that improve the employee experience and support Elite's culture of excellence., • Perform other duties as assigned to support departmental and company objectives. What You'll Need: • Associate's Degree in business or equivalent experience., • Must be able to work on-site five days per week in the NYC office., • 3–5 years of experience in in office management, facilities coordination, or a similar administrative role; experience in a professional services or SaaS environment is a plus., • Strong proficiency in Microsoft Office Suite and collaboration tools (Teams, Outlook, Excel)., • Excellent interpersonal and communication skills with a professional demeanor., • Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment., • High level of attention to detail and commitment to delivering a positive employee, customer and visitor experience., • Ability to maintain confidentiality and exercise sound judgment., • Role requires the following physical capacity: Moderate: 20–50 lbs – frequent lifting, bending, or standing., • Competitive Compensation Package ($65,000 - $85,000 base salary + variable component), • Comprehensive Healthcare Coverage (Health, Dental, Vision), • Retirement Savings Plan with an Employer Contribution, • Professional Development Opportunities, • Time Off, • Wellness Initiatives, • Employee Assistance Program, • Generous Global Parental Leave, • Calm, free premium subscription Additional Information At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter. In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment. Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma. As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. We are not accepting applications submitted through recruiting agencies.

Job Description Front Office Manager We are seeking a highly organized and customer-focused Front Office Manager to oversee the smooth operations of our front desk team. The ideal candidate will be responsible for ensuring exceptional guest experiences, managing front desk personnel, and coordinating with various departments to enhance overall efficiency. This role requires strong leadership skills, excellent communication abilities, and a proactive approach to problem-solving. Key Responsibilities: • Oversee daily front office operations, ensuring effective communication and coordination with housekeeping, maintenance, and other departments., • Manage and train front desk staff to provide top-tier customer service and maintain high levels of professionalism., • Handle guest inquiries, concerns, and complaints promptly and courteously, striving to achieve customer satisfaction and retention., • Monitor room reservations and occupancy rates, assisting in yield management strategies to optimize revenue., • Develop and implement standard operating procedures to enhance operational efficiency and guest experience., • Prepare and analyze reports on various metrics such as guest feedback, occupancy, and financial performance., • Ensure compliance with health, safety, and security regulations and maintain a safe working environment., • Collaborate with management to implement marketing and promotional strategies that increase guest engagement and hotel revenue., • Utilize property management systems to manage guest reservations, billing, and payments accurately and efficiently. Qualifications: • Proven experience in a front desk or customer service role within the hospitality industry., • Strong leadership and team management skills, with a demonstrated ability to motivate and develop staff., • Excellent communication and interpersonal skills, capable of interacting with guests and team members in a professional manner., • Proficiency in front office management software and property management systems., • Strong problem-solving skills with the ability to handle challenging situations with poise., • Attention to detail and the ability to multitask in a fast-paced environment., • High school diploma or equivalent; a degree in hospitality management or related field is preferred., • This position may require working flexible hours, including weekends and holidays., • The role is primarily based in a hotel environment, involving considerable interaction with guests and staff. Join Our Team: If you are a dedicated and enthusiastic professional with a passion for hospitality and customer service, we invite you to apply for the Front Office Manager position. Help us achieve excellence in guest satisfaction by leading our front desk team with your expertise and commitment to quality service.

Job Description JOB TITLE: Front Office Agent (Full Time) REPORTS TO: Front Office Manager Purpose for the Position: To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel’s rooms division in anyway required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of hotel., • Verify customers' credit, and establish how the customer will pay for the accommodation., • Keep records of room availability and guests' accounts using computerized property management systems., • Compute bills, collect payments, and make change for guests., • Perform simple bookkeeping activities, such as balancing cash accounts., • Issue room keys and escort instructions to bellmen., • Review accounts and charges with guests during the check out process., • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers., • Transmit and receive messages, using telephones or telephone switchboards., • Contact housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Advise housekeeping staff when rooms have been vacated and are ready for cleaning., • Answer all incoming phones in three or less rings., • Be an outgoing, welcoming personality for the Hotel, • Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials. Specific Vocational Preparation: Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.

Job Description JOB TITLE: Front Desk Manager REPORTS TO: General Manager SUPERVISES DIRECTLY: All front office personnel including guest reception, concierge, reservations, PBX and bell staffs. Purpose for the Position: To assume full responsibility for the management of the day-to-day and long-term hotel guest reception, reservations and telephone service operations, while maintaining established revenue, expense and quality standards. To work with the General Manager to ensure an efficient operation that provides levels of service that consistently exceeds visitor, guest and ownership expectations. Essential Responsibilities: • To ensure that guests are greeted, checked in and allocated rooms promptly and courteously., • To ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest., • To be readily available at all times to deal with problems or complaints., • To ensure that rooms have been serviced and maintained to the standards established by the Company., • To ensure maximum room occupancy within agreed overbooking policy., • To ensure effective liaison between reservations and front office staff with other departments (e.g. housekeeping)., • To ensure that all charges are correctly entered on the guest's bill and that this is up to date at all times., • To ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file., • To ensure that accounts are balanced daily., • To ensure effective and speedy check-out procedures., • To ensure that luggage is delivered to and collected from rooms speedily., • To ensure that enquiries, messages, theatre bookings are dealt with courteously and efficiently., • To ensure that all Front of House staff are correctly dressed at all times., • To ensure that all Front of House areas are clean and orderly at all times., • To ensure that newspapers and parcels are delivered to rooms without delay., • To ensure that incoming and outgoing telephone calls are handled promptly and courteously., • To ensure maximum security of all items left in safety deposit boxes., • To carry out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing, ensuring that these are acted on without delay., • To ensure that the Hotel Entrance is easily accessible to cars and taxis at all times., • To hold regular performance appraisals with all staff, identifying areas for development and training needs and ensuring that this training is affected., • To carry out or ensure that regular On-the-Job training is taking place to agreed standards., • To hold regular meetings with all Heads of Department. To ensure that manning levels are correct and these are not exceeded without permission., • To ensure that the most suitably qualified person is appointed in the event of a vacancy - wherever possible this should be an internal promotion., • To ensure maximum security in all areas under your control., • To act as Duty Manager when required., • To attend Management Meetings as required., • To ensure accurate and timeliness submission of all reports and administrative work., • To prepare and submit on the required format annual budgetary information and updates as required., • To monitor trends within the industry and make suggestions how these could be implemented., • To be familiar with all local Civil Defence measures., • Read and interpret business records and statistical reports., • Use mathematical skills to interpret financial information and prepare budgets., • Analyze and interpret established policies., • Understand government regulations covering business operation., • Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions., • See differences in widths and lengths of lines such as those on graphs., • Deal with the general public, customers, associates, union and government officials with tact and courtesy., • Plan and organize the work of others., • Change activity frequently and cope with interruptions., • Speak and write clearly., • Accept full responsibility for managing an activity., • Complete all assigned tasks, reports, projects etc. in a professional manner and on an on-time basis. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations; and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Supervising: Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency. A variety of responsibilities are involved in this function. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials.

Job DescriptionBenefits: • Competitive salary, • Free food & snacks, • Opportunity for advancement Responsibilities: Manage vehicle work with cooperate office Customer Service Professional Collect on unpaid rentals use a computer with business application Entry of new customer reservations Entry of new rental contracts on Corporate website Completion of rental contracts on Corporate website upon return of vehicle Inspect vehicle before rental and upon return Review logs and arrange for vehicle maintenance based on Corporate schedule Qualifications: Experience in driving vans to 26 foot box trucks all local, customer service, or other related fields. CDL not required but is a plus. Clean driving record Ability to handle physical workload Computer experience Detail Oriented Able to work based on deadlines Able to multi-task and work under pressure Ability to communicate thoughts clearly Command of English language both verbally and written Bilingual English/Spanish a plus Experience with Office Products (Outlook, Excel, Word) Experience with Gmail Able to follow directions Days & Times Office is open for business 7 days a week 7:30 am to 8 PM hours available Full time to qualified Persons showing good work ethics Salary commensurate on experience

Job Description Job Title: Receptionist / Customer Service Representative Department: Insurance & Travel Reports To: Manager PRIMARY PURPOSE General office work, answering telephones, computer data entry, and customer service. DUTIES AND RESPONSIBILITIES Accounts Payable (40%) 1. Assists the Accounting Manager in performing all Accounts Payable functions. Such duties include, but are not limited to: • Opening and/or sorting finance mail, • Creating and sending invoices, • Receiving and Distributing payments 2. Input Accounts Payable data into the accounting system after all approvals have been made., 3. Assists in running checks as directed by the Account Manager. • Works with Senior Account Manager to ensure that key bills are paid on time., • Ensures that no penalties accrue for late payments. 4. Gets checks signed. Prepares material for mailing, ensuring that appropriate copies are maintained and filed, according to departmental guidelines. Receptionist and General Administration (40%) 1. Handles reception duties including telephone answering, distributing leads and other related duties., 2. Works with Senior Account Manager in handling general administrative duties, including, but not limited to: • Managing supply inventory and doing ordering, • Filing, • Copying, • Providing shipping room back-up, as needed, • Other related duties, • Provides department workflow support, • Translations and assistance with other agency services provided 3. Other office duties, as required, including but not limited to : typing, filing, making reservations, and making telephone calls. Travel Planning and Sales (20%) 1. Handles quoting and sales of travel related products, including flight, hotel, and car rental services. EDUCATION and/or EXPERIENCE Qualifications and Requirements: · Education: High school degree. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information and respond to questions from clients and customers. BILINGUAL ENGLISH & PORTUGUESE MATHEMATICAL SKILLS Ability to apply concepts of addition, subtraction, fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly seated and required to talk and hear. The employee is occasionally required to stand, walk, and use their hands. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee working in an office setting. The noise level in the work environment is usually moderate. SPECIFIC REQUIREMENTS Skills: • Word processing software, • Accounting (payables, receivables, general ledger, billing) software, • Spreadsheet software, • Ability to use the Internet and e-mail, • Accounting terms, principles, and processes Company DescriptionEstablished in 1986 Costa Do Sol Travel Agency is a family owned and operated business. Our small office setting makes working here inviting while our 39+ years in the industry has allowed us to gain a firm understanding of the travel industry. Come earn money while helping people discover the world!Established in 1986 Costa Do Sol Travel Agency is a family owned and operated business. Our small office setting makes working here inviting while our 39+ years in the industry has allowed us to gain a firm understanding of the travel industry. Come earn money while helping people discover the world!

Job Description The Role The Coordinator, Reservations provides customer-friendly support while responding to guest inquiries via email, phone, and onsite at Liberty Science Center. In addition, the Reservation Coordinator ensures the accurate and timely booking, payment, and onsite logistics of all groups that visit Liberty Science Center daily, such as school, camp, and family groups. The Coordinator, Reservations reports to the Manager of Box Office and Reservations. What You’ll Bring Goal-oriented with excellent communication skills, you excel at treating all people with the utmost respect, eagerness, and professionalism. You thrive in an ever-changing and high energy environment. Leading by example is easy for you. You possess strong judgment and take initiative to solve problems. Multitasking and working both independently and with teams is part of your DNA. You are enthusiastic about Liberty Science Center’s mission and culture. What You’ll Do Below are the essential functions of the Reservation Coordinator role. All Coordinators must be able to perform the essential functions listed with or without reasonable accommodations in place. * Demonstrate enthusiasm and proactivity when responding to public inquiries via email, phone, and in-person * Accurately and efficiently create reservations and process payments in Tessitura for schools, summer camp groups, family groups, STEM bookings, LSC memberships, and any other ticketing and/or service needs; provide refunds or exchanges to guests when necessary. * Provide end to end care for guests throughout the reservation process, including but not limited to, scheduling reservations, sending invoices, and confirming and updating reservations * Project a professional and energetic demeanor at all times with LSC’s diverse population of guests, volunteers, and employees * Utilize Monday.com to handle project management and workflow related to group bookings * Coordinate all group logistics onsite, such as group check in, group dining as well as providing group reservation coaching and training to part time ambassadors * Proactively sell/upsell additional LSC’s portfolio of experiences to provide the best visit for our guests and maximize revenue * Meets, and preferably exceeds, service and sales targets * Understand LSC’s internal phone system and organizational structure to effectively direct guest inquiries * Accurately accounts for all cash transactions * Support other areas of the Building & Guest Operations team as needed * Other duties as assigned Preferred Knowledge, Skills, and Abilities (KSAs) The ideal candidate possesses a combination of the following KSAs: * Strong written and oral communication skills, including using proper business etiquette when crafting email and phone responses * Deep understanding of best practices in customer service and the ability to translate those into a stellar LSC customer experience for a diverse population * Ability to work in a fast-paced environment while multitasking and prioritizing * Flexibility in handling shifting demands and work load * Ability to deescalate issues resulting in positive outcomes * Understanding of how to upsell Preferred Qualifications * 2+ years of experience in hospitality, sales, telemarketing, customer service, and/or reservations * Knowledge of Tessitura or other customer relationship management (CRM) databases * Familiarity with project management tools such as Monday.com Classification & Schedule This is a full-time, non-exempt position. The Reservations Coordinator must be available to work a flexible schedule, which includes weekends, early mornings, evenings, and holidays as required to meet the needs of the business. Physical Demands While performing the duties of this job, the employee must be able to sit for long periods of time in a shared Box Office space with a medium noise level. The employee must be comfortable working with the public and with heavy phone, email and database usage. Walking or standing for long periods in a loud environment and also working outside in various weather elements may be required for this role. LSC’s Work Culture at a Glimpse Liberty Science Center’s culture can best be described as a fun, creative, collaborative, and casual working environment. Our Environment Liberty Science Center is located in a beautiful waterfront state park in Jersey City, New Jersey. Not only is Jersey City easy to get to from any points in Northern NJ and Manhattan, but it also holds the title of the most diverse city in the United States. Employees have access to free parking, the Hudson-Bergen Light Rail, and the NJ Path train. In addition, all employees have access to an on-site café and a terrace with stunning NYC views. Travel Light local travel may be required. Compensation Compensation for this position is expected to be in the range $44,000-$46,000. However, the final offer is commensurate based on skills, education, certifications, and experience. In addition to compensation for salary, you will receive compensation in the form of generous benefits, including, but not limited to: * Medical, dental, and life insurance * 403(b) basic retirement plan with an outstanding employer match * Considerable paid time off, including annual leave, sick leave, and federal holidays * Long-term disability coverage * Flexible spending accounts (pre-tax income for eligible health and/or dependent care expenses) * Commuter benefits (pre-tax income for parking or mass transit expenses) * 25% discount for staff in the LSC store * 25% discount in on-site cafeteria To Apply: Please submit a resume and cover letter highlighting why you are the best candidate for this role and organization. Liberty Science Center is an equal opportunity employer committed to fostering an inclusive and innovative environment with the best employees. We, therefore, provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, military service, marital status or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Job Description Summary In the role of Front Desk Associate, you will be essential in delivering outstanding customer service and managing guest relations at our establishment. Reporting to the Front Desk Manager, you will utilize your core skills in time management and phone etiquette to handle multi-line phone systems and assist guests effectively. With a focus on hospitality and guest services, you will ensure a welcoming atmosphere and contribute to the overall success of our hotel operations. Responsibilities: • Greet and welcome guests in a friendly and professional manner, • Provide exceptional customer service and address guest inquiries and concerns promptly, • Assist guests with check-in and check-out procedures, • Make reservations for amenities and submit maintenance work orders., • Provide information about building amenities, local attractions, and dining options, • Maintain a neat and organized front desk area, • Collaborate with other Building departments to ensure resident satisfaction Requirements: • Previous experience in a customer service role, preferably in a hotel or hospitality setting, • Excellent communication skills, both verbal and written, • Bilingual proficiency in English and another language is highly desirable, • Strong time management skills and the ability to prioritize tasks effectively, • Professional phone etiquette and the ability to handle multiple phone lines, • Knowledge of front desk operations and Building CRM systems(Yardi, Building link, Butterfly, Active Building, etc..) is a plus. Please note that this job description is not exhaustive, and additional duties may be assigned as needed Company DescriptionConsolidate the highest quality service Currently, we provide services in New Jersey, New York, Pennsylvania, Massachusetts, Rhode Island, New Hampshire, Florida, and Texas. We have multiple cleaning teams working 7 days a week under the unique promise of quality control, where our Supervisors ensure that every small detail meets the standards of providing the luxury your company deservesConsolidate the highest quality service\r\nCurrently, we provide services in New Jersey, New York, Pennsylvania, Massachusetts, Rhode Island, New Hampshire, Florida, and Texas. We have multiple cleaning teams working 7 days a week under the unique promise of quality control, where our Supervisors ensure that every small detail meets the standards of providing the luxury your company deserves

Job Description Qualifications: Minimum of a High School Diploma required w/ a minimum of 2 years’ professional administrative office experience or AA degree or some college in business administration w/ a minimum of one-year related experience. Must have knowledge of Microsoft office to include Excel, Power Point, Email, etc. Additionally, this role requires a valid driver’s license, and strong communication skills with the ability to prioritize tasks. Character Traits Demonstrates fidelity to the agency’s service values and organizational imperatives; High work ethic and professional demeanor; Professional in communication, appearance with strong writing skills; Reliable with ability to work independently and effectively to meet administrative needs of program/ organization. Job Description The office manager, is responsible for organizing all of the administrative activities that facilitate the smooth running of an office. This includes the organizing of people, information, documents/ data and other resources. Individual must make sure that office equipment is maintained, relevant records are up to date and that all administration processes work effectively. In addition, individual must have knowledge of education/employment programming. Key Duties • Demonstrates fidelity to the agency’s service values and organizational imperatives;, • Assist with and maintain the administrative department in terms of organization and aesthetics., • Support Program Director and staff as needed with document submission, scheduling and training., • Implement efficient filing systems; ensure filing systems are maintained and current while safeguarding all data in terms of security, integrity and confidentiality., • Submits MOPs for resident movement, in accordance with mandate and updates associated documentation, as well as other legal document submission on behalf of Permanency Planner, • Assist Program Director w/ preparation for site visits/ audits; ensure all program materials (daily logs, communication logs, search and contraband log, fire drill log, incident reports, etc. are reviewed and accurate., • Organize orientation and training of all staff members, i.e. prepare sign in sheet, make staff aware of training dates and times, coordinate the space and food items as directed by Unit Director., • Collaborate with Recreation Coordinator for resident birthday celebrations/ holiday planning., • Correspond with DJJ liaisons and submit monthly reports to include meal census, search indicators, meus, PREA, etc., • Perform a variety of errands for program/ resident needs and related office managerial tasks., • Responds to/ directs calls to appropriate staff/department with respect to resident youth location., • Establish and monitor procedures for record keeping, i.e. office supplies, medical supplies, food, • Maintain schedules, appointments and bookings, to include court hearings, FTC, etc.., • Confirms reservations for use of social service/ other departmental meeting areas, as needed., • Create and prepare weekly menu in conjunction with ACS standards and requirements., • Purchase food for program needs and maintain log and receipts for reconciliation., • NSD Office Manager is also assigned as the primary cook for program., • Assist in the recruitment of new staff, submit proper documentation to HR for new staff and follow up w/ new candidates in terms of required documentation., • Attend all training/meetings (external and internal) as recommended/assigned., • All other duties as assigned by program leadership.

Job Description Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth. We're looking for a highly organized, proactive, and people-focused NA People Experience & Operations Manager to join us as a 4-month maternity leave replacement. In this high-impact role, you will manage day-to-day office operations, drive People Experience initiatives, and provide administrative support to senior leaders. You will oversee our New York office directly and support the Toronto site remotely, ensuring smooth office operations and an excellent employee experience in both locations. This role is ideal for someone who thrives in a fast-paced environment, loves creating a positive workplace culture, and enjoys making sure everything runs seamlessly behind the scenes. What You'll DoOffice Operations & Facilities • Lead daily office logistics, operations, and administration for the New York site, • Oversee the Toronto office remotely, working with the local team to ensure smooth operations, facility needs, events, and employee experience, • Manage vendors, building contacts, maintenance, security, HVAC, cleaning services, and IT coordination, • Oversee office supplies, snack and catering orders, deliveries, and workplace standards, • Manage lunch reservations and monitor seating plans, • Track monthly facilities and budget reports People Experience & Culture • Plan and execute in-office events: happy hours, holidays, team lunches, celebrations, offsites, etc., • Support employee experience in Toronto through remote coordination with the local team, • Celebrate employee birthdays, anniversaries, and milestones, • Lead engagement initiatives that reinforce values, belonging, and a positive culture, • Translate employee feedback into actionable improvements, • Support onboarding and new hire orientation Executive Assistant & Administrative Support • Manage complex executive calendars across multiple time zones, • Coordinate meetings, conference calls, scheduling, agendas, and cross-functional planning, • Track action items and ensure follow-through, • Support executive and leadership visits, offsites, and conferences, • Maintain confidentiality and handle sensitive information You Are • Relevant experience in office management, workplace operations, employee experience, facilities, or executive support, • Highly organized, detail-oriented, proactive, and resourceful, • Able to manage multiple priorities in a fast-paced, changing environment, • Excellent communicator with strong interpersonal skills, • Skilled in Google Suite and/or Microsoft Office, • Experienced in vendor coordination, event planning, and/or budget management, • A positive "can-do" attitude and a strong sense of ownership Bonus Points • Experience in a global company or fast-scaling tech/startup environment, • Creative ideas for employee engagement and workplace culture, • Familiar with workplace tools (budget tracking platforms, facilities tools, employee feedback systems) Why You'll Love Working With Us You'll help make our North America sites truly great places to work—organized, welcoming, fun, and people-focused. If you love creating order, supporting great teams, and making the workplace better every day, we'd love to meet you. #LI-Hybrid

Job Description Front Office Manager The Whitby Hotel The Front Office Manager reports directly to the Hotel Manager. The purpose of the Front Office Manager is to oversee the day-to-day operations of the Reception department and ensure the highest level of guest service is consistently delivered. In addition to managing all reception functions, you will be responsible for leading, motivating, and developing the Reception team. This role requires a hands-on leader who empowers staff, advocates professional growth, and is committed to providing an unforgettable, personalized experience for every guest. MAIN DUTIES: • Supervise and oversee the daily operations of the Reception team, • Ensure standards are followed in all areas and exceptional service is provided to all guests, • Lead, motivate, and develop the Reception team, fostering a positive and professional work environment, • Assist in the training and development of the Reception team, as well as the onboarding of all new hires, • Oversee Reception payroll administration through ADP, ensuring accuracy, compliance with company policies, and timely processing, • Prepare for and lead monthly Reception team meetings, • Assist the Reception team in handling any and all guest inquiries and complaints, • Ensure all guests are warmly greeted upon arrival and warm farewell upon departure, • Ensure all hotel guests are checked in and checked out efficiently while extending the highest level of hospitality, • Ensure the correct accommodation is allocated, with special attention to VIP clients, FHR, and repeat guests, • Ensure positive guest relations are maintained at all times, • Ensure integrity of billing, cash handling, and credit procedures, • Ensure high levels of communication between Reception and all other departments within the hotel, • Ensure that any reservations taken at the front desk are accurately recorded, • Be present for shift changes and ensure a full handover is completed at the end of each shift, • Ensure all charges are posted and the correct amount is billed to guest and function accounts, • Ensure all banks are counted at the start and end of each shift and that any discrepancies are rectified, • Adhere to and maintain the security of cash, property, and valuables within the reception area, • Assist in group and junket billing and room allocations, • Supervise and assist in the development of Reception and Front Office training programs and new hire onboarding, • Identify departmental training needs and mentor departmental trainers, • Maintain confidentiality of all guest information in accordance with hotel security policies, • Monitor HotSOS to ensure work orders are completed promptly, • Maintain a thorough knowledge of the hotel and company, including policies., • Maintain a clean, organized, and professional work environment, • Maintain appropriate levels of necessary office supplies, • Promote other Firmdale hotels and restaurants where appropriate, • Cover multiple Duty Manager (MOD) shifts per week, • Provide Night Manager coverage as required, • Carry out any other reasonable requests as instructed by the General / Hotel Manager, • Upon completion of the standard probationary period, Fire Safety Certification process will begin, • Monitor guest satisfaction from outside channels such as Google, TripAdvisor, Tablet, etc., • Prepare and adjust weekly work schedules in accordance with staffing guidelines and forecasts. REQUIREMENTS: • Minimum 2 years’ experience as a Front Office Manager or a similar role in a luxury hotel, • Knowledge of Opera PMS, • Strong leadership and team development skills, • Excellent communication skills, • Friendly and professional telephone etiquette, • Excellent level of spoken and written English, • Exceptional organizational and administrative skills, • Strong PC skills, • Ability to remain calm under pressure, • Flexible scheduling, including evenings, weekends, and overnight coverage as needed Strong focus on Customer Service and ensuring Customer Satisfaction Problem-solving abilities and attention to detail EMPLOYEE BENEFITS: • Paid vacation, sick, and personal days, • Health, dental, vision, and life insurance plans, • Commuter benefits, • Holiday staff parties and staff appreciation events, • In-house uniform dry cleaning services, • Employee meals while on duty, • Departmental and company-wide incentive programs PHYSICAL REQUIREMENTS • Ability to research, read, review, enter, and retrieve information from computer and hard copies, • Prolonged standing, walking, and bending in addition to sitting in front of a computer,, • Regular communications in person, writing, and by telephone., • Perform work and be present on the Hotel premises to ensure client satisfaction., • Schedule flexibility due to changing nature of business need. Be inspired by Firmdale, And learn more about the New York hotels Find out why we inspire employees to Love What You Do · Three Michelin Keys, 2024, 2025 · Best Spots for Afternoon Tea in the US, Tasting Table, 2024, 2025 · Best Afternoon Teas in New York City, Vogue, 2024, 2025 · Readers' Choice Awards, Conde Nast Traveller, 2024, 2025 ·Top Hotel Restaurants, OpenTable x Kayak 2025 ·Top-Rated Tablet Hotels of All Time, 2025