Trabajos reservations manager en San Antonio, TexasCrear alertas

Job DescriptionBenefits/Perks • Competitive Compensation, • Paid Time Off Responsibilities • Oversee all operational aspects of the business, • Create strategic and operational goals and objectives, • Implement systems, processes, and procedures to increase efficiency and profitability, • Oversee operations and reservations, • Dispatch and monitor units, • Office duties including answering phones and checking emailsQualifications, • Associates degree in Business or a related field, • Previous experience as an operations is preferred, • Deep understanding of organizational effectiveness and operations management, • Ability to multitask and handles various situations professionally, • Excellent verbal and written communication, • Knowledge of dispatch and reservations a plus

Job DescriptionBenefits: • Unlimited membership, • Bonuses, • Employee discounts, • Free food & snacks, • Opportunity for advancement, • Flexible schedule, • Opportunity for advancement, • Training & developmentAre you passionate about health and wellness? Are you naturally confident and outgoing? If so, you need to join the member service team at our upscale sauna studio! We are looking for positive, confident, results-oriented team members who love to connect with people. We Offer • Hourly Pay plus commission and bonuses based on types of memberships sold and paid out monthly, • While in sales training, the potential to earn a commission when shadowing other sales associates, • No experience is required. We offer comprehensive training., • All employees will receive hands-on training regarding the business and Perspire Health and Wellness Philosophy, • Gain marketable skills! We have 30 years of combined sales experience and are happy to mentor the right employee., • Once onboarded, we will provide tailored ongoing 1:1 support, • Free to use our Infrared Saunas as much as you want, • We offer flexibility to choose shifts within our Saturday and Sunday schedules, • Established career track to be promoted to assistant studio manager with a pay increase, • Great working environment! Snacks, sparkling water, juices, food, and additional perks!, • Employee recognition incentives (gift cards,...etc.), • Open door policy: an owner who knows your name and is always open to your needsBelow are our available shifts. Schedule flexibility is available to choose your shifts from the options below., • Monday through Friday, 6:30-11:30am, 11:30-4:30pm, 4:30-9:30pm, • Saturday and Sunday: 7:30 am to 1:30 pm, 1:30pm to 7:30pmHere's what you need to bring:, • A genuine desire to promote positivity and provide exceptional service, • A consistently fantastic team-player attitude, • A verifiable history of excellent attendance, • opening and weekend availabilityHere's what youll be doing:, • Sell memberships with confidence in a commission-based atmosphere, • Reaching out to leads using our CRM with high-energy, • Promote the benefits of IR Saunas and the value of having a Perspire Sauna Studio Membership, • Set reservations and book follow-up appointments, • Accommodate members, making them feel relaxed and welcome, • Administer studio tours for new guests, • Answer all questions about services and the facility, • Maintain clean facility, turnover/cleaning of individual sauna rooms, • Maintain and organize the facilitys towel supply areaWhen you're ready to love your job and achieve your full potential, let's talk. Competitive pay with successful training completion + commission

Job Description Job Title: Front Desk Clerk/Guest Service Agent Department: Rooms Supervisor: Front Office Manager, Guest Service Manager, and/or GM Summary As a Front Desk Agent, you are the first point of contact for guests, delivering exceptional service and creating a welcoming experience. You will handle check-ins and check-outs, manage reservations, respond to guest inquiries, and ensure smooth front desk operations in accordance with hotel standards. Essential Duties and Responsibilities include the following. Other duties may be assigned. • Greet guests warmly and professionally upon arrival., • Process check-ins, check-outs, and room assignments efficiently., • Handle guest requests, complaints, and inquiries with courtesy and urgency., • Manage phone calls, reservations, and room availability., • Maintain accurate records and perform basic cashiering duties., • Collaborate with housekeeping and other departments to ensure guest satisfaction., • Uphold safety, security, and cleanliness standards in the front desk area., • Consistently communicate hotel services and amenities to guests., • Effectively communicate shift change over information as needed. This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience 6 months or more of front desk experience; preferably with brand experience Certificates, Licenses, Registrations May be required to hold a current TABC (TX) or RVSP (LA) certification. Must have a valid Driver's License if driving hotel shuttle. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee will be regularly required to stand and walk for prolonged periods of time and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.

Job DescriptionJob Description: Reports To Assistant Manager Job Summary Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to show our guests such a marvelous time, they will want to return. Activities & Responsibilities Primary Promote, work, and act in a manner consistent with the mission of Magnolia Pancake Haus. Monitor and observe guests dining experience to ensure guests are satisfied with the food and service, and respond promptly and courteously to correct any problems. Collect payments from guests. Write guests’ food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff. Prepare checks that itemize and total meal costs and sales taxes. Take food or beverages orders from guests. Check guests’ identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Serve food or beverages to guests, and prepare or serve specialty dishes at tables as required. Present menus to guests and answer questions about menu items, beverages, and other restaurant functions and services Inform guests of menu changes and daily specials, and make recommendations you genuinely feel your guests will enjoy. Clean tables or counters after guests have finished dining. Prepare hot, cold, and mixed drinks for guests, and chill bottles of wine. Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties. Stock service areas with supplies such as coffee, food, tableware, and linens. Explain to guests how various menu items are prepared, describing ingredients and cooking methods. Prepare tables for meals, including setting up items such as linens, silverware, and glassware. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests. Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom. Bring wine selections to tables with appropriate glasses, and pour the wines for guests. Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee. Escort guests to their tables. Garnish and decorate dishes in preparation for serving. Fill salt, pepper, sugar, cream, condiment, and napkin containers. Describe and recommend wines to guests. Thank guests for their visit and invite them to return. Attend all scheduled employee meetings and offers suggestions for improvement. Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant. Fill-in for fellow employees where needed to ensure guest service standards and efficient operations. Supplemental Provide guests with information about local areas, including giving directions. Tools & Technology (examples in parentheses) Bar code reader equipment Cash registers Commercial use cutlery Credit card processing machines Paging controllers Point-of-sale receipt printers Point-of-sale terminals and workstations Touch screen monitors Point-of-sale software (Compris Advanced Manager's Workstation; Compris; Hospitality Control Solutions Aloha Point-of-Sale; ICVERIFY; Intuit QuickBooks Point of Sale; MICROS Systems HSI Profits Series; NCR Advanced Checkout Solution; NCR NeighborhoodPOS; The General Store; ClubSoft Food & Beverage Point of Sale; DataTeam Lunch Express; Dinerware Intuitive Restaurant; Food Service Solutions POSitive ID System; Restaurant Manager) Minimum Qualifications Basic knowledge of dining room and service procedures and functions Basic mathematical skills Able to understand and speak using the predominant language(s) of guests Able to handle money and operate a point-of-sale system Able to work in a standing position for long periods of time (up to 5 hours) Able to safely lift and easily maneuver trays of food and containers weighing up to 25 pounds

Job Description Sincere Hospitality is actively hiring for a Front Desk Agent Who we are Sincere Hospitality is a brand new management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the communities we serve. Who you are Do you find it easy to be sincere? Do you understand the importance of a great first impression? Do you enjoy making others smile? If you relate to any of these qualities, this could be the fulfilling job you are looking for! Benefits We are proud to offer competitive wages and the following benefits for full-time and part-time employees: • Vacation and Paid Time Off, • Hotel discounts at brand properties, • Holiday Pay for worked holidays, • Birthday Pay: A full paid day on your birthday! As a pivotal member of the hotel, the Front Desk Agent is instrumental in shaping the guest experience. Your responsibilities encompass not only administrative tasks but also embody the first point of contact for guests, setting the tone for their stay. In addition, this individual shall be well-versed on hotel-brand standards, guest expectations and local area. This position reports to the Front Desk Supervisor and General Manager. Your day-to-day The Essential Functions and Job Responsibilities for this position make up your day-to-day. They include the following tasks below. • Essential Functions, • Warmly and professionally welcomes all guests and ensure quality check-in and checkout experience., • Handles confidential information, including guest records, with a high degree of integrity., • Answers and routes calls, emails, and in-person inquires as appropriate; takes guest messages with accuracy., • Responsible for cash drawer contents and transactions during shift., • Maintains and updates accurate records using the hotel's systems, such as the PMS system., • Promptly and effectively handles guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies., • Ensures common areas/entryway/lobby is clean, neat and orderly., • Job Responsibilities, • Engage with guests in a courteous and helpful manner, addressing any inquiries and ensuring their needs are met., • Seek feedback from guests to identify areas for improvement and relay compliments to the team., • Execute check-in/check-out processes with accuracy and efficiency., • Manage reservations, cancellations, and room assignments to optimize occupancy., • Ensures reservation and billing accuracy., • Maintain up-to-date records on hotel systems (e.g., out of order rooms, guest requests)., • Manage multiple tasks simultaneously, including guest interactions, phone calls, and administrative duties., • Maintain an organized and tidy front desk area, contributing to an overall positive guest impression., • Demonstrate effective communication with housekeeping, maintenance, and other departments to ensure seamless operations., • Collaborate with team members to find solutions and prevent recurring problems., • Address and resolve guest issues promptly and tactfully, seeking solutions that align with the hotel's policies. Note: This job description also serves as a performance evaluation guide. As such, it may be subject to change based on organizational needs. Performance will be assessed based on the following: • Understanding and timely completion of essential functions & job responsibilities and their impact on the organization., • Goal accomplishment and problem solving by being resourceful and applying your knowledge., • Communicating effectively and fostering positive relationships with all other colleagues., • Attending work on time as scheduled and adhering to attendance policy., • Understanding and following processes and procedures for documentation and communication of important information., • High School Diploma or GED, • Proficiency in Microsoft Office programs, • Must be available to work morning and evening shifts The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee is regularly required to stand for an entire shift or for an extended amount of time; use hands to feel or handle and reach with hands and arms., • The employee is frequently required to walk, bend, sit, climb, or balance, kneel, crouch, or crawl and talk or hear., • The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Disclaimer: This job description is not designed to be a comprehensive list. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. All other tasks must be performed as assigned or required. Sincere Hospitality is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Job Description Job Summary: Client Service Representatives work in the Client Contact Center and are responsible for answering and logging inbound calls to the firm and transferring those calls to the correct point of contact. Client Service Representatives are also part-time receptionists who work at the front desk as the first point of contact for all Davis Law Firm walk-ins. The front desk receptionist will answer and transfer calls, as well as keep detailed and accurate records of guests or calls received. Reports To: Client Services Manager Department: Client Services Center Supervisor Responsibilities: (none) Duties/Responsibilities: • Answers and responds to all inbound communication promptly., • Identifies callers and transfers calls to appropriate staff., • Records initial statements from potential new clients and assesses if their case relates to a motor vehicle accident and personal injury., • Document notes for each call/walk-in into the Case Management Software (Filevine)., • Follows up with potential new clients., • Confirms and creates profiles for clients in the Case Management Software (Filevine)., • Welcome guests in a warm and friendly manner answer any questions the guest may have or escalate if needed., • Update calendars and schedule conference room reservations., • Maintain reception area and all common areas in a clean and tidy manner at all times., • Receive deliveries; document, notify, and distribute mail or packages to appropriate staff., • Excellent communication and customer service skills., • Excellent organizational skills and attention to detail., • Ability to follow and retain procedures with a high level of accuracy., • Ability to perform in a fast-paced environment., • Ability to multitask and prioritize tasks., • Exhibits professional attitude and appearance., • Experience using office equipment such as computers, phones, and printers., • Experience in a call center and/or reception preferred., • Experience in the legal field or related field preferred. Physical Requirements: • Sedentary work with prolonged periods of sitting/standing at a desk working on a computer.

Job Description The St. Anthony Hotel is seeking an experienced and dynamic Restaurant General Manager to lead and oversee two distinctive dining concepts within the property: Esencia, our recently launched fine dining concept, and Anacacho Coffee & Cantina, a semifinalist for the 2025 James Beard Best Restaurant Award. This role is responsible for driving exceptional guest experiences, operational excellence, and financial performance across both outlets while developing and leading a high-performing hospitality team. The Restaurant General Manager will play a key role in continuing to establish Esencia as a premier fine dining destination while further elevating the success and reputation of Anacacho Coffee & Cantina. The ideal candidate is a polished hospitality leader with strong operational discipline, a passion for luxury service, and the ability to cultivate memorable dining experiences while maintaining a culture of excellence. Situated in the heart of downtown, overlooking Travis Park, the AAA Four Diamond, St. Anthony Hotel offers easy access to the trendy restaurants and historical landmarks in San Antonio, Texas. St. Anthony, a Luxury Collection Hotel San Antonio, opened in 1909 and has been designated a national historic site. Our luxury hotel in San Antonio embodies old-world splendor with touches like Italian marble and Corinthian columns. Come make history with this luxury San Antonio hotel. At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We are committed to providing you with: • Highly competitive wages, • An exceptional benefit plan for eligible associates & your family members, • 401K matching program for eligible associates, • Flexible scheduling to allow you to focus on what is important to you, • Discounts with our Crescent managed properties in North America for you & your family membersESSENTIAL JOB RESPONSIBILIES: Lead, coach, and develop managers, supervisors, and service teams across both restaurant concepts. * Foster a culture of professionalism, accountability, and exceptional hospitality. * Recruit, onboard, and mentor team members to uphold luxury service standards. * Conduct regular pre-shift meetings and ongoing training to ensure consistency in service delivery. Guest Experience * Ensure every guest receives attentive, personalized, and memorable service. * Maintain strong floor presence during service periods to support the team and engage with guests. * Address guest concerns and feedback with professionalism and urgency. * Create an environment that reflects the elevated standards expected of luxury dining experiences. Operations Management * Oversee all front-of-house operations including reservations, seating flow, service pacing, and floor leadership. * Collaborate closely with the culinary leadership team to ensure seamless coordination between kitchen and service. * Maintain the highest standards of cleanliness, organization, and presentation throughout both outlets. * Ensure compliance with all health, safety, and operational standards. Financial Performance * Manage labor costs, inventory controls, and operational expenses. * Monitor financial performance and implement strategies to drive revenue and profitability. * Assist in budgeting, forecasting, and cost control initiatives. Brand & Service Standards * Uphold luxury hospitality standards and ensure consistency in service execution. * Maintain strong knowledge of food, wine, and beverage offerings to support elevated guest experiences. * Continue building the reputation of Esencia as a premier fine dining destination. * Support and further elevate the award-recognized reputation of Anacacho Coffee & Cantina. REQUIRED SKILLS/ABILITIES: * 5+ years of restaurant management experience, preferably in luxury, fine dining, or upscale hospitality environments. * Proven ability to lead high-performing hospitality teams. * Strong knowledge of fine dining service standards, food, wine, and beverage programs. * Excellent leadership, communication, and problem-solving skills. * Experience managing budgets, labor, and operational costs. * Ability to work evenings, weekends, and holidays as required.

Job Description Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, vision, and paid time off, along with competitive pay? Then you will love being a valued part of our award-winning team! The Customer Service Representative plays a vital role to our daily operations and will provide an elite level of customer service to crew and passengers by providing everything they need to have an extraordinary stay, including a warm welcome and concierge service. The Customer Service Representative will also collaborate with ground personnel to ensure all ground services are completed and invoiced. Celebrating our passion for aviation and providing extraordinary customer experiences, Million Air services private aircraft as well as military and commercial aircraft. We thrive in a team environment to live our motto of " We are Ladies and Gentlemen, serving Ladies and Gentlemen." We are seeking extremely talented employees to contribute to Million Air's vision to be the premier, worldwide, industry leading aviation service provider. Responsibilities and Duties of the Customer Service Representative: • Greet customers in a friendly, professional manner, • Provide concierge services to pilots and customers including making reservations as required, • Invoicing for services rendered to customers and pilots, • Record customer preferences in Million Air internal system, • Proactive preparation for all incoming aircraft, • Provides timely feedback to the company regarding service failures or customer concerns, • Partner with line service team to meet and exceed customer's service expectations, • Keep hospitality bar stocked with snacks and beverages Competencies • Customer focus- naturally outgoing/extroverted, • Communicate with customers and employees in person, on phone, and through radio communications, • Strong computer skills including Microsoft office products and point of sale programs, • Basic mathematical knowledge This position reports to the Customer Service Manager. Work Environment This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to: • Must be able to lift 25 pounds, • Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers This is a non-exempt position This position includes shift work which requires working evenings and weekends, and on scheduled company holidays. Travel No travel is expected for this position. Education, Experience, and Eligibility Qualifications • Customer service experience preferably in the service industry, • High School Diploma or equivalent, • Entry level position, • Ability to work evenings weekends, and holidays, • Acceptable driving record, • Ability to pass a background check Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Job Description Pharm Table in San Antonio, TX is looking for one front of house manager to join our team. We are located on 611 South Presa Street, Suite 106. Our ideal candidate is attentive, punctual, and engaged. TECHNOLOGY: mastery of Tock online reservation system: training service staff and utilizing the platform to its fullest across social media platforms. Attending virtual classes for Tock. mastery of Toast back end and user knowledge for KDS kitchen screen, toast handhelds, floor plans, employees clock in and out/ online ordering / taxes/ tips. refunds, voids/ running reports and categorization for proper reporting. responsible for managing toast menus/ buttons/ online ordering (correct tax codes, reporting category, POS updates: 86 items, adding new items, button maintenance, quantity counts, modifiers, event menus, print locations ) ability to change floor plan in Tock/ Toast ability to close the cash drawer and use the cash log on a daily basis to track opening and closing balances / petty cash banks. ability to adjust music throughout restaurant ability to host and fully operate Tock reservations / Toast integration with Tock reservations/ deposits. ability to update, design, and reprint all menus for each shift ability to write daily manager logs to keep the team up to date about service, number of covers, net sales, and PPA read weekly google reviews/ share with the team/ respond to customers accordingly EXECUTION: ability to train staff on synchronized service for coursed menus, including wine service participate/lead daily pre-shift meetings & communicate information and education to staff (Including new menu items/ events /etc) ability to create & maintain standards for safe food handling, cleanliness, & safety (ensure all FOH staff is current on FH and TABC certifications) ensure proper opening/closing procedures are followed ability to maintain composure & de-escalate scenarios involving guest dissatisfaction ability to connect with regulars and make them feel special to develop a deeper connection ability to completely guide guests through menus (Food & Beverage) observance of guests’ food allergies & sensitivities record guest selections & enter orders into POS (Attention to detail of modifications to Guest selections/orders) ability to execute banquets and off-site catering to help drive revenue for the company. (Including reading BEOs and preparing items) ability to properly maintain all FOH and patio equipment and ability to identify broken equipment and reach out to proper trades for repair when needed (Ability to clean & maintain & monitor draft beer/cocktail system) responsible for understanding all technical knowledge of all product in FOHs and the bar maintenance of pars/tools/dry goods for FOH and bar ADMINISTRATION RELEVANT: respond to work relevant emails, texts, and calls within a timely & professional manner (responds to staff/ vendors/ clients off campus) communicates/coordinates the morning of event days to confirm staff and event details ability to schedule in accordance with labor/ sales goals/ budget ability to create lesson plans with the management team for pre-shift that focuses on CE and skilling up the team required to document all” incident” reports within 24-48 hours of incidents conduct regular interviews to create a constant pool of candidates (ie recruit/hire/train) attend/ prepare for weekly manager meetings to review special events, sales, labor and cost of goods review period P&L’s with the management team analyzing top seller for weekly manager meetings conduct R&D research and report back with ideas and analysis based on experience plan and organize staff appreciation parties every 6 months standards of cleanliness are met for the restaurant daily ability to enforce uniform code and communicate uniform expectation By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Job DescriptionSalary: $20 HRLY BOE DESCRIPTION: All FOH positions are expected to report to work as indicated on the work schedule, be in correct uniform, practice positive personal hygiene and cleanliness habits during all work shifts. Each position will obtain their station assignment at the beginning of the shift and perform all opening and closing duties as needed and directed by the Manager on Duty. Practicing teamwork by assisting fellow team members will be expected to enhance our guests dining experience and team members must communicate any and all guest issues to the Manager on Duty should our guests express any dissatisfaction with their dining experience. It is essential for FOH team members to perform all duties and maintain knowledge of all standards and procedures as stated in each individual positions RCSH Employee Training Packet. DUTIES: • Assists the Manager on Duty in planning reservations and assigning parties to appropriate tables, stations and/or servers., • Answers the telephone in a timely, pleasant and courteous manner. Correctly takes, confirms and documents reservations., • Immediately recognizes and greets arriving guests, obtains guests names, provides names to servers and directs guests to the appropriate waiting areas., • Escorts guests to their assigned table, delivers and presents menus to all guests., • Controls the flow of business by practicing rotation seating, anticipating table turns and following the reservation and seating plan., • Accurately quotes waiting times to guests and correctly maintains the wait list. Informs Manager on Duty when waiting time is running over times quoted to our guests. REQUIREMENTS: Must be able to lift, handle and carry trays, small wares and equipment weighing anywhere from 25 to 100 pounds, depending on position. Must have a good sense of balance, be able to bend, kneel, stoop, reach and squat on a frequent basis to obtain and store food, beverage items, small wares and service equipment. Must be able to constantly stand and exert well-paced mobility for a period up to four hours in length. Must be able to communicate effectively and listen attentively to supervisors, employees and guests. Must be able to continuously use fingers to bilaterally operate point-of-sale equipment, prepare and serve food/beverage items. Must be able to work in an environment subject to extreme cold (30 degrees), heat (temperatures above 100 degrees), and loud noises from restaurant equipment and machinery, and fumes, odors, dust and smoke.

Job Description Primary Responsibilities: Duties are as follows but not limited to: • Uphold and adhere to the Hotel Emma Vision, Storymakers, Service Promises and Elements and Diciplines, • Maintain knowledge of daily house count, arrivals/departures, VIPs, scheduled in-house group activities, locations and times., • Proactively welcome all residents and their guests with name recognition, warmth, and personalized service reflective of Reserve-tier standards., • Greet all arriving guests by name and offer vehicle and luggage assistance in accordance with Hotel Emma standards. Maintain knowledge of resident preferences, recurring requests, lifestyle needs, and household details., • Communicate with fellow Guest Services Agents and Front Desk to announce the name over the radio to the front desk to begin the check-in., • Safely take possession of the guest’s vehicle, ensuring a walk around in the presence of the guest., • Park the guest’s vehicle, adhering to safety and health protocols, without incident., • Retrieve the guest’s vehicle in a safe and timely manner, without incident., • Maintain knowledge of vehicle count at all times., • Transport luggage to and from guest rooms upon check in/check out in a safe and professional manner. Assist residents with move-in welcome, large deliveries, package support, and amenity set-ups., • Interact with other team members in a professional manner, and assist other departments as needed., • Assist with special requests and miscellaneous tasks on scheduled or impromptu basis (example: wedding gift room drops.), • Support resident lifestyle concierge activities such as reservations, on-campus partnerships (Emma, Stable Hall, Pullman Market), and event support., • Maintain professional radio etiquette at all time., • Communicate all pertinent information to the Manager on Duty in a timely manner., • Adhere to designated Guest Services Agent positions to open the Reception doors for all guests and locals., • Report to work for scheduled shift, on time and in uniform, in accordance with company policy., • Know and comply with all company policies and procedures pertaining to this position and its duties., • Solicit guest feedback as necessary, and follow up on any issues or concerns in a timely manner., • Maintain organized and secure package, delivery, and resident storage areas according to Reserve-tier standards., • Resolve guest complaints, ensuring guest satisfaction and briefing the Manager on Duty., • Keep stock of guest amenities. (Waters, Magazines, firewood, etc.), • Takes pride in personal appearance and follows grooming guidelines., • Be knowledgeable of all emergency procedures and hotel policies. Must be fully trained in property emergency procedures including after-hours support, incident documentation, and resident safety escort protocols. Job Requirements: • Position requires effective communication with Hotel guests, visitors and co-workers, • Must meet all safety requirements of the job and while driving guest and hotel vehicles, • Minimum driving requirements include a valid Texas driver license with at least one year and an exemplary driving record; must be able to successfully pass initial background and driving record screening, • Annual driving record check with Hotel’s screening company that includes a report meeting minimum insurance requirements (annual driving check to be run by the Hotel); Driving record check may also be run as needed and at discretion of Hotel Emma, • Communication within 48 hours of any moving violation or driving accident whether on or off the job., • Exceptional communication with residents, service partners, and property management teams with polished hospitality etiquette., • Immediate notification of any change in Texas Driver License status and/or health status that would change driving abilities (example: corrective lenses requirements, name changes, medication that limits driving for a period of time, etc.), • Following safety rules and procedures while driving (including using seatbelt, no cell phone usage while driving or in the vehicle, following all Texas driving laws), • Texas Driver License must be in associate’s possession while driving any vehicle and while on shift, • Immediate notification to the manager on duty of any accident or incident in a guest or hotel vehicle, • Must be able to operate a variety of vehicle types including manual transmission and any type of vehicle within Class C, • Must be able to coordinate third-party transportation partners, ride-share support, and guest access without error., • Per insurance requirements, must be able to pass any required post-accident drug testing, • Ability to present and conduct oneself professionally and emulates the Hotel Emma Culture. Must uphold Reserve-tier grooming, presence, etiquette, and warmth at all times., • 1 – 2 years related experience preferred; luxury hotel experience preferred, • Flexible schedule required, to include AM/PM, weekends and holidays Working Conditions/Physical Demands: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Ability to move, carry, push, pull, lift minimum 50lbs. Prolonged sitting, standing, walking, lifting and bending without restrictions. Must be able to support dynamic residential operations including events, resident drop-offs, concierge tasks, and property activations. Must be able to drive a variety of vehicles without accommodation. Schedule will reflect business demands, must be able to perform the job on hotel premises with the ability to drive on city streets, hotel garages and parking lots. Ability to work in any weather condition. Strong listening skills and empathetic ear for guest related concerns. Qualifications 0 style='box-sizing: border-box; margin-left: -15px; margin-right: -15px; color: rgb(81, 81, 81); font-family: Noto Sans , -apple-system, BlinkMacSystemFont, Segoe UI , Oxygen, Ubuntu, Cantarell, Open Sans , Helvetica Neue , sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Licenses & Certifications 0 style= box-sizing: border-box; > 0 style= box-sizing: border-box; >Preferred Food Handler

Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus • Immediately greet guests and offer to assist with their needs., • Register and assign guests to hotel rooms., • Establish methods of payment and verify credit., • Make and confirm reservations., • Compute bills, collect payments, and make change for guests., • Transmit and receive messages, using telephones or the PMS system., • Respond to guest requests in a timely manner., • Receive and resolve guest complaints, elevating to supervisor if necessary., • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms., • Perform bookkeeping activities, such as balancing accounts and conducting audits., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skill • High School diploma or equivalent preferred., • Previous customer service experience or equivalent training required., • Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job DescriptionSalary: $20 HRLY BOE DESCRIPTION: All FOH positions are expected to report to work as indicated on the work schedule, be in correct uniform, practice positive personal hygiene and cleanliness habits during all work shifts. Each position will obtain their station assignment at the beginning of the shift and perform all opening and closing duties as needed and directed by the Manager on Duty. Practicing teamwork by assisting fellow team members will be expected to enhance our guests dining experience and team members must communicate any and all guest issues to the Manager on Duty should our guests express any dissatisfaction with their dining experience. It is essential for FOH team members to perform all duties and maintain knowledge of all standards and procedures as stated in each individual positions RCSH Employee Training Packet. DUTIES: • Assists the Manager on Duty in planning reservations and assigning parties to appropriate tables, stations and/or servers., • Answers the telephone in a timely, pleasant and courteous manner. Correctly takes, confirms and documents reservations., • Immediately recognizes and greets arriving guests, obtains guests names, provides names to servers and directs guests to the appropriate waiting areas., • Escorts guests to their assigned table, delivers and presents menus to all guests., • Controls the flow of business by practicing rotation seating, anticipating table turns and following the reservation and seating plan., • Accurately quotes waiting times to guests and correctly maintains the wait list. Informs Manager on Duty when waiting time is running over times quoted to our guests. REQUIREMENTS: Must be able to lift, handle and carry trays, small wares and equipment weighing anywhere from 25 to 100 pounds, depending on position. Must have a good sense of balance, be able to bend, kneel, stoop, reach and squat on a frequent basis to obtain and store food, beverage items, small wares and service equipment. Must be able to constantly stand and exert well-paced mobility for a period up to four hours in length. Must be able to communicate effectively and listen attentively to supervisors, employees and guests. Must be able to continuously use fingers to bilaterally operate point-of-sale equipment, prepare and serve food/beverage items. Must be able to work in an environment subject to extreme cold (30 degrees), heat (temperatures above 100 degrees), and loud noises from restaurant equipment and machinery, and fumes, odors, dust and smoke.

Job Description Sincere Hospitality is actively hiring for a Night Auditor Who we are Sincere Hospitality is a brand new management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the communities we serve. Who you are Do you find it easy to be sincere? Do you understand the importance of a great first impression? Do you enjoy the silence of night and think of yourself as a night-owl? If you relate to any of these qualities, this could be the fulfilling job you are looking for! Benefits We are proud to offer competitive wages and the following benefits for full-time and part-time employees: • Vacation and Paid Time Off, • Hotel discounts at brand properties, • Holiday Pay for worked holidays, • Birthday Pay: A full paid day on your birthday! As a pivotal member of the hotel, the Night Auditor is instrumental in shaping the guest experience. Your responsibilities encompass not only administrative tasks but also embody the first point of contact for guests, setting the tone for their stay. In addition, this individual shall be well-versed on hotel-brand standards, guest expectations and local area. This position reports to the Front Desk Supervisor and General Manager. Your day-to-day The Essential Functions and Job Responsibilities for this position make up your day-to-day. They include the following tasks below. • Essential Functions, • Warmly and professionally welcome all guests and ensure quality check-in and checkout experience., • Handles confidential information, including guest records, with a high degree of integrity., • Answers and routes calls, emails, and in-person inquires as appropriate; takes guest messages with accuracy., • Responsible for cash drawer contents and transactions during shift., • Maintains and updates accurate records using the hotel's systems, such as the PMS system., • Demonstrates a keen eye for detail when performing Night Audit functions and procedures., • Ensures common areas/entryway/lobby is clean, neat, and orderly., • Promptly and effectively handles guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies., • Job Responsibilities, • Engage with guests in a courteous and helpful manner, addressing any inquiries and ensuring their needs are met., • Seek feedback from guests to identify areas for improvement and relay compliments to the team., • Execute check-in/check-out processes with accuracy and efficiency., • Manage reservations, cancellations, and room assignments to optimize occupancy., • Ensures reservation and billing accuracy., • Maintain up-to-date records on hotel systems (e.g., out of order rooms, guest requests)., • Manage multiple tasks simultaneously, including guest interactions, phone calls, and administrative duties., • Maintain an organized and tidy front desk area, contributing to an overall positive guest impression., • Demonstrate effective communication with housekeeping, maintenance, and other departments to ensure seamless operations., • Collaborate with team members to find solutions and prevent recurring problems., • Address and resolve guest issues promptly and tactfully, seeking solutions that align with the hotel's policies. Note: This job description also serves as a performance evaluation guide. As such, it may be subject to change based on organizational needs. Performance will be assessed based on the following: • Understanding and timely completion of essential functions & job responsibilities and their impact on the organization., • Goal accomplishment and problem solving by being resourceful and applying your knowledge., • Communicating effectively and fostering positive relationships with all other colleagues., • Attending work on time as scheduled and adhering to attendance policy., • Understanding and following processes and procedures for documentation and communication of important information., • High School Diploma or GED, • Proficiency in Microsoft Office programs, • Must be available to work morning and evening shifts The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee is regularly required to stand for an entire shift or for an extended amount of time; use hands to feel or handle and reach with hands and arms., • The employee is frequently required to walk, bend, sit, climb, or balance, kneel, crouch, or crawl and talk or hear., • The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Disclaimer: This job description is not designed to be a comprehensive list. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. All other tasks must be performed as assigned or required. Sincere Hospitality is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Job Description Are you ready to advance your career to the next level? Are you a passionate hospitality professional? How about Hands on, energetic, and honest? Tharaldson wants you! We provide a friendly, professional place to work and have fun, with opportunities for advancement and career growth. A strong company culture inspires staff to achieve the highest service standards in hospitality. Tharaldson has 90 hotels nationwide and will be adding to our hotel portfolio in the next 3 years, providing growth opportunities for our team members! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Option Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid Vacation Job Functions: Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures. Provides training which includes brand specific training and safety training to all team members. Selects or assists in the selection of hotel staff and completes all new hire paperwork. Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations. Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservations cards, direct bills, and credit cards. Conducts or assists in conducting staff meetings. Adheres to all franchise and company procedures and regulations as well as standard operating procedures. Receives and resolves or assists in resolving guest complaints and employee issues. Performs functions of the General Manager in their absence. Covers shifts in all departments as scheduled by the General Manager. Corresponds with group and travel agents to answer special requests for rooms and rates. Assists with sales and marketing efforts as directed. Answers inquiries pertaining to hotel policies and services. Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines. All other duties as assigned. What We Are Looking For: Preferably 1+ year of similar Hotel experience in Select Service or Extended Stay properties Brand Experience preferred. Knowledgeable in Inventories, Scheduling, and Ordering. Valid Driver’s License. Open Availability. Education Preferred of Associates degree or equivalent from two-year college, or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

Job DescriptionSalary: $85,000 + Performance-Based (Quarterly) Bonus Manage, supervise and coordinate all activities of one location of a fine dining restaurant, the restaurant management team and restaurant personnel. Accountable for ensuring that day-to-day restaurant operations are aligned with the fine dining operating guidelines and standards. Maintain consistency in preparing the highest quality of food and providing superior levels of service. Achieve financial objectives and success by continually building sales and growing a highly profitable restaurant. Success is real growth in sales, profit and market share. The general manager should possess these qualities: • Ownership mentality resulting in operational excellence, • Models hospitality and delivers service excellence, • Identifies talent and develops potential, • Demonstrates genuine hospitality at every opportunity Essential Job Functions • Conduct facility walk through (interior and exterior) to ensure a clean, safe and guest-friendly atmosphere and Ensure that required housekeeping tasks and maintenance programs are completed as required. Identify and address any problems and/or needed repairs., • Complete administrative office work to include answering emails and voicemails, entering sales reports, paying invoices, checking deliveries, etc., • Review previous days sales reports to ensure accuracy; investigate and resolve any discrepancies. Ensure that all financial information, daily sales/deposits, budgets, invoices, receiving sheets, payroll and all other administrative requirements are completed and submitted according to the procedures and due dates set by the Regional Manager and/or LDC Corporate Staff., • Proactively and effectively communicate (to his/her management team, team members, Regional Manager, and members of the LDC corporate staff) any discrepancies, unusual information/occurrences or other necessary information regarding the effective operation of the Assures there are no surprises., • Review reservations and events scheduled for each day to ensure proper staffing based on projected volume., • Perform kitchen and bar line check to ensure proper quality and quantity of food products; review inventory needs with Chef., • Set, submit and achieve budgeted sales and profit levels for the Review financial results against monthly and quarterly budget goals to ensure efficient operations and that all expenditures and costs remain within budgeted and cost guidelines. Create plans to achieve goals and review plans with team. Take immediate action to correct any deviation from financial budgets and performance., • Conduct pre-shift meeting to review menu changes, specials, promotions, contests and/or problems with staff., • Provide motivational leadership, communication and follow up to staff to ensure proper execution and commitment to company standards in all aspects of the, • Rotate through the stations of the restaurant (host, bar, dining, kitchen) throughout service to monitor activities and provide communication and feedback to team., • Interact regularly with the guests to inquire about meal and make acquaintances. Respond promptly to guest needs or complaints, and resolve matters expeditiously to ensure a Raving Fan experience., • Complete closing duties to include entering tips, credit cards, and payroll; submit sales reports to Corporate; walk through restaurant to ensure proper closing procedures are followed, including cleaning all areas of the restaurant, performing money counts, and leaving detailed communication for the next shift regarding any open or important issues., • Facilitate weekly managers meeting to review staffing, development, and training needs and discuss the restaurants operating plan, objectives and results., • Regularly monitor all systems in place which set and provide the required par and inventory levels of all raw products, food ingredients, and beverage, bar supply items, equipment, smallwares, plate, glass, silverware, linen and cleaning supplies to ensure effective operations. Ensure that all restaurant items are ordered from approved vendors and meet corporate specifications., • Optimize sales potential by proactively and aggressively planning, conducting and following-up local store marketing and public relations activities focused toward building awareness of the local restaurant and creating new guests., • Proactively recruit, hire and provide initial orientation and training, as well as on-going training, for all restaurant personnel, in accordance with RCSH training systems, programs and materials., • Write and conduct timely performance reviews, at least annually, according to RCSH systems for each member of his/her management team. Create individual development plans, and provide regular follow up to ensure completion of goals. Mutually establish developmental goals, objectives and action plans focused toward continually performance improvements of Provide ongoing follow-up, training and coaching to assist team members in achieving developmental objectives., • Review confirmed and pending banquets/special events with Sales Manager to ensure proper planning., • Attend training courses and seminars throughout the year to build business and professional knowledge/skill levels and gain greater experience., • Build relationships within the community and community organizations to promote brand awareness and partnerships and bring in new guests., • Develop business through catering and private dining Required Knowledge, Skills, And Abilities • Demonstrate exceptional guest service mentality, • Place high priority on the guest, • Promotes a superior individualized dining experience for each guest, • Interact regularly and demonstrate a genuine interest to guests, • Provide pressure point relief to team as needed to assure a superior dining experience for all guests, • Proactively build and nurture relationships in the community, • Demonstrate a passion for food, • Actively support the brand concept, • Model and promote adherence to brand standards, • Seek opportunities to promote the brand within the community at large, • Create and maintain optimum levels of morale, pride and team spirit, • Develop an environment based upon the values and operating principles of RCSH, • Work well with others, • Demonstrate an open, respectful communication style, • Effectively select, train, and develop talented team members, • Build mutual respect, confidence, and trust in relationships, • Demonstrate confidence, • Lead by example, • Set and uphold uncompromising high standards and expectations, • Enforce accountability for performance and results, • Direct and coordinate all activities throughout the restaurant, • Foster open communication, • Handle performance issues in a tough but fair manner, • Demonstrate a strong interest in developing others, • Serve as a mentor and coach to others, • Provide continual feedback, • Celebrate success and reward achievements, • Create a succession plan, • Demonstrate patience and understanding, • Listen effectively, • Demonstrate basic computer skills including a familiarity with Microsoft Word, Excel and Outlook, • Able to read, interpret, and effectively act upon profit & loss and other financial data, • Ability to think big picture when setting goals, • Identify and monitor business trends, • Strong attention to detail, • Evaluate options and impact in order to make the best decisions, • Think creatively to find solutions to problems, • Anticipate and catch issues before they become problems, • Demonstrate effective organization and time management skills, • Take ownership of all front of house operations, • Respond with a sense of urgency, • Ability to handle pressure effectively, • Flexibility by responding to changing demands, • Stay focused and productive, • Maintain a professional business demeanor and appearance at all times, • Take proactive steps and self-responsibility for on-going individual training and development Preferred Education And Work Experience • Extensive experience leading a high-volume, upscale concept restaurant, • Wine knowledge required, experience as a sommelier preferred, • Servsafe Food and Alcohol certification preferred, • Some culinary experience or training a plus, • Formal business education or a restaurant management degree a plus, • Above average computer skills including a familiarity with Microsoft Word, Excel and Outlook Physical Demands • Typical shift is 10-12 hours, • Able to work on your feet for at least 8 hours, • Temperature extremes range from working near 1800 degree Fahrenheit broilers to working in a walk-in freezer of -10 degrees Fahrenheit, • Must be able to lift, handle, and carry food, smallwares, equipment, supplies and paper goods at a minimum of 50 pounds constantly, and up to 100 pounds occasionally, • Must be able to bend, kneel, stoop, reach, and squat on a frequent basis to receive and store stock, supplies and equipment, as well as to work the line during service periods, • Must be able to taste, be able to distinguish between and among flavors, spices, temperatures, mouth feel and smell, and distinguish between and among odors and scents as to their appeal and level of intensity for all food and beverage products, • Must be able to work in an environment subject to loud noises from restaurant equipment and machinery, fumes, odors, dust and smoke Work Environment • Work performed in a restaurant

Job Description Must be able to work varying shift(s) per week and be available.  2 Years’ management experience required.  Must have a high school diploma or equivalent.  Be authorized to work in the United States.  Must have reliable transportation.  Must have a valid driver's license.  Background check required. Wage: Based on Experience The Assistant Camp Manager will ensure the safety and security of pets, customers, associates and other visitors and ensures the proper care of all campers. Heavy computers, phones, customer and camper (pet) contact daily. Must be able to work flexible schedule - Camps are open 7 days/week, so weekends and holidays are required but time off is permitted with advance notice. Responsibilities include but are not limited to the following:  Greet and welcome all customers and campers in a friendly and professional manner, assuring all Camp Counselors deliver outstanding customer service.  Politely and professionally respond in person and by telephone to inquiries regarding services and pricing based upon CBW SA’s operational guidelines.  Addressing customer complaints and resolving problems and asking for advice when needed.  Direct supervision of all hourly staff including hiring, training, performance evaluations, and scheduling.  Conduct dog-screening interviews and provide enrollment packet to customers for completion. Communicate screening interview results based upon established and understood guidelines. Assist all Camp Counselors with meeting these same requirements.  Create and maintain consistent files for all approved dogs to include enrollment documentation, evaluation results, visit schedule, vaccination proof, spay/neuter proof, and updated contact information. Ensure that non-approved dog files are maintained for six months.  Schedule dogs for applicable evaluations and/or day and overnight camping appointments.  Prepare next day Camper paperwork and prepare special notices (i.e. color- coded sheets for meds or other special needs)  Ensures Daily Shift Checklists and Schedules are followed by all staff. Help facilitate work and time off scheduling of all Counselors.  Oversee facility upkeep/operations: to include daily auto-scrubbing floors, sweeping & mopping, cabin deep-cleansing, spraying play yards, gravel spreading, slat cleansing, trash removal, miscellaneous cleansing, etc.  Assist with meeting Camp’s sales objectives and company goals.  Completing daily reports including cash management procedures and bank deposits.  Opening and closing the facility.  Overseeing and assisting with pet care.  Community outreach and fundraising events.  Assist with the development, maintenance and completion of an individual training program for each Camp Counselor. This includes additional training when needed by Counselor.  Assist with coordination and input of quarterly Counselor evaluations.  Additional general duties and project work as needed.  Promote sales in the form of group/bulk service packages, retail, food (loyalty), baths/grooming, next reservations, etc.  Keep track of existing supplies and retail inventory, request additional needs when appropriate.  Keep a pulse on the Counselors which includes morale, attitude and ways to improve the overall CBW atmosphere.  Keep track of specific and individual details regarding Campers, their parents, specific details of incidents, etc. so that appropriate actions, measures and responses can be completed to include employee counseling. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Job DescriptionDescription: The Maître D’ is a lead hourly role overseeing the host stand and overall flow of the restaurant. This position should feel comfortable jumping in to help every FOH position, communicating with the kitchen and managers, and directing the host team and service staff throughout the evening to ensure a smooth service while maximizing covers. Operational Responsibilities: • Team Training: Oversees all aspects of host training, both onboarding and ongoing., • Service Leadership: Demonstrates leadership in hospitality at all times, representing the restaurant with both guests and team members., • Attitude: Brings positivity and a proactive, solutions-focused mindset to the host stand., • Communication: Coordinates effectively with the host team, Reservations & Events, and FOH leadership to ensure an organized book and smooth guest flow., • Guest Priority: Leads the host stand during peak hours—managing waits, offering comps, cocktailing as needed, and recovering guest experiences before seating., • Confirmations & Guest Notes: Ensures confirmations are consistently accurate; researches and updates guest notes daily, reinforcing the importance of the guestbook with Captains., • Maximizing & Forecasting: Proactively looks ahead to optimize future books and OpenTable usage., • Gift & VIP Programs: Manages physical gift card requests and collaborates with leadership on VIP gift planning and execution., • CC Authorizations: Reviews daily reservations and distributes CC authorizations to Captains., • Cleanliness & Checklists: Oversees completion of host opening/closing duties with managerial sign-off., • Operational Support: Assists FOH managers with tasks like menu printing, Dropbox updates, and inbox monitoring when needed., • Be an ambassador for the company and maintain professionalism in and outside of work., • Effective communication skills, both verbal and non-verbal., • Ability to work collaboratively in a fast-paced environment., • Ability to work efficiently and safely during shifts., • A typical work week for this position is 40-45 hours. Hours vary based on needs of the market and the department., • Position requires prolonged standing, bending, stooping, twisting, lifting objects up to 45 pounds, and repetitive hand and wrist movements., • Exposure to hot, cold, and potentially hazardous equipment is possible., • 3 Sick Days annually, • 50% discount at all ERHG/Market Restaurants, • 20% discount on retail, • Employer Contribution to Health Insurance, • 5 Year Retention Bonus of $3,000 and 10 Year Retention Bonus of $10,000

Job DescriptionDescription: The Host position is an hourly role overseeing the host stand and overall flow of the restaurant. This position should feel comfortable jumping in to help every FOH position, communicating with the kitchen and managers, and directing the host team and service staff throughout the evening to ensure a smooth service while maximizing covers. Operational Responsibilities: • Service Leader: Lead in hospitality and represent the restaurant with guests and team members., • Attitude: Maintain a positive, solution-focused mindset at the host stand., • Communication: Coordinate clearly with guests, staff, and management to keep reservations smooth and guests satisfied., • Guest Priority: Manage wait times, offer comps, and elevate guest experience—even before they’re seated., • Confirmations: Ensure all confirmations are completed correctly and consistently., • Guest Notes: Research guests daily, update guest notes, and remind Captains of guestbook importance., • Maximizing: Proactively optimize OpenTable for upcoming weeks., • Gift Cards: Process and mail physical gift card requests as needed., • VIP Gifts: Collaborate with management on VIP gift planning and execution., • CC Authorizations: Print and distribute credit card authorizations to Captains each shift., • Cleanliness: Verify completion of opening/closing checklists with managerial sign-off., • Additional Duties: Support FOH managers with menus, Google Drive updates, and inbox monitoring when needed., • Be an ambassador for the company and maintain professionalism in and outside of work., • Previous experience in customer service, hospitality, or retail is preferred., • Strong attention to detail and commitment to maintaining cleanliness and organization., • Ability to follow instructions and work effectively as part of a team., • Ability to work in a fast-paced environment and handle multiple tasks simultaneously., • Flexibility to work in shifts, including evenings, weekends, and holidays., • A genuine passion for locally sourced products and culinary offerings is advantageous., • A typical work week for this position is 40-45 hours. Hours vary based on needs of the market and the department., • Position requires prolonged standing, bending, stooping, twisting, lifting objects up to 45 pounds, and repetitive hand and wrist movements., • Exposure to hot, cold, and potentially hazardous equipment is possible., • 3 Sick Days annually, • 50% discount at all ERHG/Market Restaurants, • 20% discount on retail, • Employer Contribution to Health Insurance, • 5 Year Retention Bonus of $3,000 and 10 Year Retention Bonus of $10,000

Job Description Primary Responsibilities: Duties are as follows but not limited to: • Uphold and adhere to the Hotel Emma Vision, Storymakers, Service Promises and Elements and Diciplines, • Maintain knowledge of daily house count, arrivals/departures, VIPs, scheduled in-house group activities, locations and times., • Proactively welcome all residents and their guests with name recognition, warmth, and personalized service reflective of Reserve-tier standards., • Greet all arriving guests by name and offer vehicle and luggage assistance in accordance with Hotel Emma standards. Maintain knowledge of resident preferences, recurring requests, lifestyle needs, and household details., • Communicate with fellow Guest Services Agents and Front Desk to announce the name over the radio to the front desk to begin the check-in., • Safely take possession of the guest’s vehicle, ensuring a walk around in the presence of the guest., • Park the guest’s vehicle, adhering to safety and health protocols, without incident., • Retrieve the guest’s vehicle in a safe and timely manner, without incident., • Maintain knowledge of vehicle count at all times., • Transport luggage to and from guest rooms upon check in/check out in a safe and professional manner. Assist residents with move-in welcome, large deliveries, package support, and amenity set-ups., • Interact with other team members in a professional manner, and assist other departments as needed., • Assist with special requests and miscellaneous tasks on scheduled or impromptu basis (example: wedding gift room drops.), • Support resident lifestyle concierge activities such as reservations, on-campus partnerships (Emma, Stable Hall, Pullman Market), and event support., • Maintain professional radio etiquette at all time., • Communicate all pertinent information to the Manager on Duty in a timely manner., • Adhere to designated Guest Services Agent positions to open the Reception doors for all guests and locals., • Report to work for scheduled shift, on time and in uniform, in accordance with company policy., • Know and comply with all company policies and procedures pertaining to this position and its duties., • Solicit guest feedback as necessary, and follow up on any issues or concerns in a timely manner., • Maintain organized and secure package, delivery, and resident storage areas according to Reserve-tier standards., • Resolve guest complaints, ensuring guest satisfaction and briefing the Manager on Duty., • Keep stock of guest amenities. (Waters, Magazines, firewood, etc.), • Takes pride in personal appearance and follows grooming guidelines., • Be knowledgeable of all emergency procedures and hotel policies. Must be fully trained in property emergency procedures including after-hours support, incident documentation, and resident safety escort protocols. Job Requirements: • Position requires effective communication with Hotel guests, visitors and co-workers, • Must meet all safety requirements of the job and while driving guest and hotel vehicles, • Minimum driving requirements include a valid Texas driver license with at least one year and an exemplary driving record; must be able to successfully pass initial background and driving record screening, • Annual driving record check with Hotel’s screening company that includes a report meeting minimum insurance requirements (annual driving check to be run by the Hotel); Driving record check may also be run as needed and at discretion of Hotel Emma, • Communication within 48 hours of any moving violation or driving accident whether on or off the job., • Exceptional communication with residents, service partners, and property management teams with polished hospitality etiquette., • Immediate notification of any change in Texas Driver License status and/or health status that would change driving abilities (example: corrective lenses requirements, name changes, medication that limits driving for a period of time, etc.), • Following safety rules and procedures while driving (including using seatbelt, no cell phone usage while driving or in the vehicle, following all Texas driving laws), • Texas Driver License must be in associate’s possession while driving any vehicle and while on shift, • Immediate notification to the manager on duty of any accident or incident in a guest or hotel vehicle, • Must be able to operate a variety of vehicle types including manual transmission and any type of vehicle within Class C, • Must be able to coordinate third-party transportation partners, ride-share support, and guest access without error., • Per insurance requirements, must be able to pass any required post-accident drug testing, • Ability to present and conduct oneself professionally and emulates the Hotel Emma Culture. Must uphold Reserve-tier grooming, presence, etiquette, and warmth at all times., • 1 – 2 years related experience preferred; luxury hotel experience preferred, • Flexible schedule required, to include AM/PM, weekends and holidays Working Conditions/Physical Demands: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Ability to move, carry, push, pull, lift minimum 50lbs. Prolonged sitting, standing, walking, lifting and bending without restrictions. Must be able to support dynamic residential operations including events, resident drop-offs, concierge tasks, and property activations. Must be able to drive a variety of vehicles without accommodation. Schedule will reflect business demands, must be able to perform the job on hotel premises with the ability to drive on city streets, hotel garages and parking lots. Ability to work in any weather condition. Strong listening skills and empathetic ear for guest related concerns. Qualifications 0 style='box-sizing: border-box; margin-left: -15px; margin-right: -15px; color: rgb(81, 81, 81); font-family: Noto Sans , -apple-system, BlinkMacSystemFont, Segoe UI , Oxygen, Ubuntu, Cantarell, Open Sans , Helvetica Neue , sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Licenses & Certifications 0 style= box-sizing: border-box; > 0 style= box-sizing: border-box; >Preferred Food Handler

Job DescriptionSalary: $85,000 + Performance-Based (Quarterly) Bonus Manage, supervise and coordinate all activities of one location of a fine dining restaurant, the restaurant management team and restaurant personnel. Accountable for ensuring that day-to-day restaurant operations are aligned with the fine dining operating guidelines and standards. Maintain consistency in preparing the highest quality of food and providing superior levels of service. Achieve financial objectives and success by continually building sales and growing a highly profitable restaurant. Success is real growth in sales, profit and market share. The general manager should possess these qualities: • Ownership mentality resulting in operational excellence, • Models hospitality and delivers service excellence, • Identifies talent and develops potential, • Demonstrates genuine hospitality at every opportunity Essential Job Functions • Conduct facility walk through (interior and exterior) to ensure a clean, safe and guest-friendly atmosphere and Ensure that required housekeeping tasks and maintenance programs are completed as required. Identify and address any problems and/or needed repairs., • Complete administrative office work to include answering emails and voicemails, entering sales reports, paying invoices, checking deliveries, etc., • Review previous days sales reports to ensure accuracy; investigate and resolve any discrepancies. Ensure that all financial information, daily sales/deposits, budgets, invoices, receiving sheets, payroll and all other administrative requirements are completed and submitted according to the procedures and due dates set by the Regional Manager and/or LDC Corporate Staff., • Proactively and effectively communicate (to his/her management team, team members, Regional Manager, and members of the LDC corporate staff) any discrepancies, unusual information/occurrences or other necessary information regarding the effective operation of the Assures there are no surprises., • Review reservations and events scheduled for each day to ensure proper staffing based on projected volume., • Perform kitchen and bar line check to ensure proper quality and quantity of food products; review inventory needs with Chef., • Set, submit and achieve budgeted sales and profit levels for the Review financial results against monthly and quarterly budget goals to ensure efficient operations and that all expenditures and costs remain within budgeted and cost guidelines. Create plans to achieve goals and review plans with team. Take immediate action to correct any deviation from financial budgets and performance., • Conduct pre-shift meeting to review menu changes, specials, promotions, contests and/or problems with staff., • Provide motivational leadership, communication and follow up to staff to ensure proper execution and commitment to company standards in all aspects of the, • Rotate through the stations of the restaurant (host, bar, dining, kitchen) throughout service to monitor activities and provide communication and feedback to team., • Interact regularly with the guests to inquire about meal and make acquaintances. Respond promptly to guest needs or complaints, and resolve matters expeditiously to ensure a Raving Fan experience., • Complete closing duties to include entering tips, credit cards, and payroll; submit sales reports to Corporate; walk through restaurant to ensure proper closing procedures are followed, including cleaning all areas of the restaurant, performing money counts, and leaving detailed communication for the next shift regarding any open or important issues., • Facilitate weekly managers meeting to review staffing, development, and training needs and discuss the restaurants operating plan, objectives and results., • Regularly monitor all systems in place which set and provide the required par and inventory levels of all raw products, food ingredients, and beverage, bar supply items, equipment, smallwares, plate, glass, silverware, linen and cleaning supplies to ensure effective operations. Ensure that all restaurant items are ordered from approved vendors and meet corporate specifications., • Optimize sales potential by proactively and aggressively planning, conducting and following-up local store marketing and public relations activities focused toward building awareness of the local restaurant and creating new guests., • Proactively recruit, hire and provide initial orientation and training, as well as on-going training, for all restaurant personnel, in accordance with RCSH training systems, programs and materials., • Write and conduct timely performance reviews, at least annually, according to RCSH systems for each member of his/her management team. Create individual development plans, and provide regular follow up to ensure completion of goals. Mutually establish developmental goals, objectives and action plans focused toward continually performance improvements of Provide ongoing follow-up, training and coaching to assist team members in achieving developmental objectives., • Review confirmed and pending banquets/special events with Sales Manager to ensure proper planning., • Attend training courses and seminars throughout the year to build business and professional knowledge/skill levels and gain greater experience., • Build relationships within the community and community organizations to promote brand awareness and partnerships and bring in new guests., • Develop business through catering and private dining Required Knowledge, Skills, And Abilities • Demonstrate exceptional guest service mentality, • Place high priority on the guest, • Promotes a superior individualized dining experience for each guest, • Interact regularly and demonstrate a genuine interest to guests, • Provide pressure point relief to team as needed to assure a superior dining experience for all guests, • Proactively build and nurture relationships in the community, • Demonstrate a passion for food, • Actively support the brand concept, • Model and promote adherence to brand standards, • Seek opportunities to promote the brand within the community at large, • Create and maintain optimum levels of morale, pride and team spirit, • Develop an environment based upon the values and operating principles of RCSH, • Work well with others, • Demonstrate an open, respectful communication style, • Effectively select, train, and develop talented team members, • Build mutual respect, confidence, and trust in relationships, • Demonstrate confidence, • Lead by example, • Set and uphold uncompromising high standards and expectations, • Enforce accountability for performance and results, • Direct and coordinate all activities throughout the restaurant, • Foster open communication, • Handle performance issues in a tough but fair manner, • Demonstrate a strong interest in developing others, • Serve as a mentor and coach to others, • Provide continual feedback, • Celebrate success and reward achievements, • Create a succession plan, • Demonstrate patience and understanding, • Listen effectively, • Demonstrate basic computer skills including a familiarity with Microsoft Word, Excel and Outlook, • Able to read, interpret, and effectively act upon profit & loss and other financial data, • Ability to think big picture when setting goals, • Identify and monitor business trends, • Strong attention to detail, • Evaluate options and impact in order to make the best decisions, • Think creatively to find solutions to problems, • Anticipate and catch issues before they become problems, • Demonstrate effective organization and time management skills, • Take ownership of all front of house operations, • Respond with a sense of urgency, • Ability to handle pressure effectively, • Flexibility by responding to changing demands, • Stay focused and productive, • Maintain a professional business demeanor and appearance at all times, • Take proactive steps and self-responsibility for on-going individual training and development Preferred Education And Work Experience • Extensive experience leading a high-volume, upscale concept restaurant, • Wine knowledge required, experience as a sommelier preferred, • Servsafe Food and Alcohol certification preferred, • Some culinary experience or training a plus, • Formal business education or a restaurant management degree a plus, • Above average computer skills including a familiarity with Microsoft Word, Excel and Outlook Physical Demands • Typical shift is 10-12 hours, • Able to work on your feet for at least 8 hours, • Temperature extremes range from working near 1800 degree Fahrenheit broilers to working in a walk-in freezer of -10 degrees Fahrenheit, • Must be able to lift, handle, and carry food, smallwares, equipment, supplies and paper goods at a minimum of 50 pounds constantly, and up to 100 pounds occasionally, • Must be able to bend, kneel, stoop, reach, and squat on a frequent basis to receive and store stock, supplies and equipment, as well as to work the line during service periods, • Must be able to taste, be able to distinguish between and among flavors, spices, temperatures, mouth feel and smell, and distinguish between and among odors and scents as to their appeal and level of intensity for all food and beverage products, • Must be able to work in an environment subject to loud noises from restaurant equipment and machinery, fumes, odors, dust and smoke Work Environment • Work performed in a restaurant