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Reservations manager jobs in New Rochelle, New YorkCreate job alerts

  • Front Desk Receptionist
    Front Desk Receptionist
    8 days ago
    $25–$26 hourly
    Part-time
    Port Washington

    OVERVIEW As a Front Desk Associate, you are the first point of contact for people when they enter the building. Your role requires a flair for hospitality and customer service, providing the best possible experience for customers as you check them in, process credit card and cash payments, and assist with any questions they might have. You will need to handle questions and problem-solve effectively while making guests feel welcome, heard, and valued. YOUR MISSION To assist customers (whether residents, members, or guests) with checking in, booking classes and lessons, making payments, and any other membership or amenity related questions they have, while providing excellent customer service and maintaining the URBN Playground reputation. WHAT YOU’LL DO • Deliver amazing customer service by having a hospitality-focused, customer-first mindset, • Set up / pack down equipment (e.g. cash registers / boxes, devices) at open / close times, • Check members in as they arrive to use the amenities or for classes / lessons, • Assist residents with the URBN Playground app to make their reservations and purchases, • Utilize URBN software to manage reservations and bookings, handle messaging through the app., • Ensure security of cash registers / cash boxes at all times during shift, • Count starting amount of money at the start of shift, • Balance cash at the end of the shift and complete cash drop form, • Process guest passes or current promo codes from periodic marketing campaigns, • Answer phone calls and e-mails and escalate queries as needed, • Supervise other staff on shift as needed (e.g. porters) to ensure amenities run smoothly, • Hold a set of keys and open and lock gates and doors as needed, • Know what events or lessons are going on and be able to answer questions about them, • Liaise with key people (e.g. trainers, event planners, Lifestyle Director, pool operator) to ensure smooth operations of all the above YOU’RE GOOD AT • Getting things done, • Keeping track of many things at once and paying attention to detail, • Remembering customers’ names and making them feel welcome, • Diffusing customer complaints and solving problems, • Working independently with minimal supervision, • Handling phone calls and e-mails in a professional and efficient manner, • Building relationships with customers and key vendors BROWNIE POINTS • Prior experience in a sales-related job, • Prior experience in a hospitality position, • Familiar with property management software

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  • Waiter
    Waiter
    19 days ago
    $22.3–$25.31 hourly
    Full-time
    City Island, The Bronx

    Join our vibrant team as a Waiter and become the face of exceptional hospitality! In this energetic role, you will deliver outstanding guest experiences by providing attentive, friendly, and efficient service in a lively dining environment. Your enthusiasm and professionalism will help create memorable moments for our guests, ensuring they feel welcomed and valued from the moment they arrive. This paid position offers an exciting opportunity to develop your skills in food service, customer relations, and restaurant operations while working in a dynamic setting that celebrates culinary excellence and guest satisfaction. Duties Greet guests warmly upon arrival, providing a positive first impression and guiding them to their seats Take accurate food and beverage orders using POS systems such as Aloha POS or Micros POS, ensuring clear communication with kitchen staff Serve food and drinks promptly while maintaining high standards of presentation and cleanliness Upsell menu items and specials to enhance guest experience and increase sales opportunities Handle cash transactions accurately, including cash handling and cashiering responsibilities, while balancing registers at shift end Maintain cleanliness of tables, dining areas, and service stations by bussing tables and assisting with sanitation practices Support food safety standards by following proper food handling procedures and adhering to sanitation regulations Skills Proven experience in food service or restaurant environments, preferably with fine dining or nightclub settings Strong knowledge of POS systems such as Aloha POS, Micros POS, and OpenTable for reservations and order management Excellent customer service skills with a friendly, energetic attitude that fosters guest relations Ability to manage time effectively during busy shifts, balancing multiple tables with efficiency Experience in upselling menu items to maximize sales while ensuring guest satisfaction Familiarity with food safety protocols, sanitation standards, and basic math for cash handling and order calculations Previous host/hostess or bussing experience is a plus; culinary or kitchen experience can be beneficial for understanding food preparation processes Embark on a rewarding journey where your enthusiasm fuels memorable dining experiences. We’re excited to welcome motivated individuals eager to grow their hospitality career in a fast-paced, fun environment! Job Types: Full-time, Part-time Pay: $22.30 - $25.31 per hour Benefits: Employee discount Flexible schedule Work Location: In person

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