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  • Guest Experience Concierge
    Guest Experience Concierge
    hace 15 horas
    $22–$25 por hora
    Jornada parcial
    Manhattan, New York

    Guest Experience Concierge New York, NY Who We Are We’re not your average hotel. We’re a place where design, culture, and genuine human connection come together. Our guests don’t just sleep here; they experience it here. And the person who sets that tone from the very first hello? That’s you. The Role You’re the heartbeat of our lobby - part host, part problem-solver, part local expert. This isn’t a “check them in, hand them a key card” kind of role. You’re our guests’ go to from the moment they arrive to the moment they leave. What You’ll Do *Guest Experience & Arrival* Every check-in and check-out should feel like a conversation, not a transaction. You read the room, match the energy, and make every guest feel like the only one in it. • Welcome and check in guests with warmth and efficiency, • Anticipate needs and personalize every interaction, • Handle departures so guests leave feeling as good as when they arrived, • Maintain accurate guest profiles so return visits feel personal, • Verify and authenticate the guests IDs *Concierge & Local Expertise* Guests can Google. They come to you for what Google doesn’t know. You’re plugged into the city and the new openings, the right contacts, the spots worth the wait. • Recommendations for dining, nightlife, arts, and sites to see, • Build and maintain relationships with local venues and businesses, • Field and fulfill concierge requests with resourcefulness and follow-through *Reservations & Stay Management* Own the details so guests never have to. From booking to billing, you keep everything accurate, clear, and handled with care. • Manage bookings, modifications, and special requests through the Guesty PMS, • Communicate cancellation, refund, and early departures and follow SOPs, • Escalate adjustments and refunds, to management when needed, • Keep shift reports and logs current and thorough *Fire, Life Safety & Emergency Readiness* This isn’t a secondary duty, it’s a core part of who we need you to be. You are the designated safety authority on property during your shift, and we take that responsibility seriously. • Hold active FDNY Fire Safety Director (FSD) or Fire Life Safety Director (FLSD) certifications required at time of hire, no exceptions, • Serve as designated Fire Safety Director on all assigned shifts per NYC Local Law and FDNY requirements, • Oversee the fire command station and maintain all required logs, • Lead emergency response with calm authority when needed, • Hold a current First Aid certification (we can provide this if needed) What You Bring • A genuine love for people and for New York City, • 1–2 years of front desk, concierge, or guest-facing hospitality experience; luxury or lifestyle hotel background a strong plus, • A cool head, a warm personality, and an instinct for when to go off-script, • Flexible availability: evenings, weekends, and holidays are part of the rhythm here Why You’ll Love It Here This is a place where your personality is an asset, your creativity is welcomed, and your growth is taken seriously. You’ll be part of a team that genuinely cares about the guests, about the craft, and about each other.

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  • Bartender and Concierge
    Bartender and Concierge
    hace 3 días
    $50000–$100000 anual
    Jornada completa
    Midtown West, Manhattan

    About Marketsheer: Marketsheer is a fast-growing, dynamic company focused on delivering top-tier experiences to clients and customers alike. We believe in combining excellence with hospitality, creating an environment where guests feel welcomed, valued, and genuinely taken care of — while creating opportunities for our team members to grow and thrive. Are you a spirited individual with a passion for hospitality, a talent for mixology or food service, and a commitment to creating unforgettable guest experiences? We're looking for dynamic and skilled Bartenders and Concierge to join our team and elevate every moment at our establishment. If you're outgoing, service-driven, and thrive in a fast-paced environment, we want to hear from you. Bartender Responsibilities: • Mixology Mastery: Craft a variety of classic and creative cocktails, ensuring every drink is beautifully presented and expertly made., • Guest Interaction: Engage guests with friendly conversation, take drink orders, and offer personalized recommendations., • Bar Operations: Maintain a clean and organized bar, restock supplies, and ensure all equipment is sanitized and functional., • Promotions & Sales: Actively promote daily specials, events, and seasonal cocktails to maximize guest enjoyment and drive revenue., • Cash Handling: Manage tabs, process payments accurately, and handle transactions responsibly., • Collaboration: Work closely with servers, kitchen staff, and management to ensure smooth service., • Regulatory Compliance: Follow all alcohol service laws and safety policies to promote a responsible drinking environment. Concierge Responsibilities: • Greet guests, residents, and visitors in a professional and welcoming manner., • Serve as the primary point of contact for guest inquiries and assistance., • Provide information about facilities, services, local attractions, transportation, and events., • Coordinate reservations, bookings, and appointments for guests as requested., • Maintain accurate records of guest interactions, requests, and incidents., • Monitor lobby and common areas to ensure safety, security, and cleanliness standards., • Assist with package receipt, delivery coordination, and lost-and-found items., • Liaise with housekeeping, maintenance, security, and management teams to address guest needs., • Support check-in and check-out processes when required., • Resolve complaints and escalate issues to management when necessary., • Maintain confidentiality of guest and company information., • Ensure exceptional customer service and a positive guest experience at all times., • Follow company policies, procedures, and health and safety guidelines., • Assist with event coordination and VIP guest services when needed., • Monitor access control and verify visitor authorization where applicable., • Promote company services, amenities, and programs to enhance guest satisfaction. Qualifications (Applicable to Both Roles): • Experience: Minimum 2–5 years of experience in a similar role; bartenders must have prior experience in high-volume bar settings., • Skills: Strong interpersonal skills, multitasking abilities, and a passion for delivering top-notch customer service., • Knowledge: Familiarity with drink recipes, food pairings, current hospitality trends, and safety standards., • Work Ethic: Reliable, punctual, team-oriented, and able to maintain professionalism in a fast-paced environment., • Availability: Flexible to work evenings, weekends, and holidays. Why Join Us? • A vibrant and supportive work culture, • Opportunities to grow within a dynamic hospitality team., • Be part of a place where your energy, skills, and personality will shine.

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  • Front Desk Concierge - Security Guard
    Front Desk Concierge - Security Guard
    hace 11 días
    $23–$27 por hora
    Jornada completa
    Manhattan, New York

    We are is seeking a dedicated and vigilant individual to join our team as a Front Desk Concierge and Security Guard. This unique role combines exceptional guest service with crucial security responsibilities, ensuring a safe and welcoming environment for all our patrons and staff. As a Front Desk Concierge, you will be the first point of contact for our guests, providing a warm welcome and professional assistance. As a Security Guard, you will maintain a secure perimeter and respond to any safety concerns. Responsibilities will include: • Greeting and assisting guests with inquiries, reservations, and general information about the steakhouse., • Managing the reception area, ensuring it remains tidy and professional., • Monitoring security cameras and conducting regular patrols of the premises., • Ensuring the safety and security of guests, staff, and property., • Responding to and de-escalating any incidents or emergencies discreetly and efficiently., • Controlling access to restricted areas., • Maintaining clear and accurate logs of all security-related activities., • Collaborating with other staff members to ensure a seamless guest experience. Qualifications: • Proven experience in customer service, hospitality, or security is preferred., • Strong communication and interpersonal skills., • Ability to remain calm and professional under pressure., • Excellent observational skills and attention to detail., • Ability to stand for extended periods and perform light lifting if required., • Basic computer proficiency., • A professional and polished appearance aligned with a fine dining establishment., • Must be able to work flexible hours, including evenings, weekends, and holidays.

    ¡Incorporación inmediata!
    Sin experiencia
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  • Social Media Manager
    Social Media Manager
    hace 17 días
    $22.5–$40 por hora
    Jornada parcial
    Manhattan, New York

    Golf Entertainment Group (NYC) Golf Entertainment Group is seeking a creative and trend-aware Social Media Manager to oversee content and digital growth for multiple NYC entertainment brands, including Puttery, Rory's Rooftop, and High Line Comedy Club. This role is ideal for someone deeply connected to NYC culture, nightlife, comedy, sports, and hospitality. You’ll help drive awareness, engagement, reservations, ticket sales, and brand growth across Instagram, TikTok, Reels, and other social platforms. Responsibilities • Manage social media accounts across multiple brands, • Capture and create content for:, • comedy shows, • rooftop events, • influencer activations, • sports watch parties, • food & beverage, • nightlife experiences, • Edit and publish short-form video content, • Write captions and promotional copy, • Track engagement, audience growth, and campaign performance, • Stay on top of trends, memes, and platform updates, • Coordinate with creators, influencers, comedians, and venue staff Qualifications • 2+ years in social media, hospitality, nightlife, or entertainment marketing, • Strong understanding of Instagram, TikTok, and short-form video, • Experience with CapCut, Canva, Premiere, or similar tools, • Comfortable working nights and weekends, • Strong creative instincts and ability to move quickly in live-event environments Bonus Points • NYC nightlife or entertainment experience, • Influencer marketing experience, • Paid social experience, • Photography or videography skills Location New York City (In-Person) Schedule Full-Time with flexible hours based on events and activations.

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  • Receptionist / Front Desk Associate
    Receptionist / Front Desk Associate
    hace 21 días
    $18–$22 por hora
    Jornada completa
    Manhattan, New York

    Front Desk / Receptionist (Hotel) We are looking for a friendly, highly communicative, and responsible Front Desk Receptionist to join our hospitality team in New York. Please do not apply if you are not comfortable actively communicating with guests every day. Hospitality is about people and we need someone who genuinely enjoys helping others. This role is perfect for someone who knows how to stay organized, multitask under pressure, and maintain a calm, positive attitude in a fast-paced environment. Responsibilities: • Welcoming guests and creating a warm, professional first impression, • Managing check-in and check-out procedures, • Communicating with guests in person, by phone, and via email on a daily basis, • Working with reservations and guest information, • Maintaining daily reports and basic documentation through our channel manager, • Using Excel for tracking, reporting, and internal records, • Coordinating with housekeeping and management, • Handling guest requests and resolving minor issues professionally, • Performing room inspections and cleanliness checks, • In emergency situations, helping clean and prepare rooms when necessary - nobody is perfect :), • Ability to lift up to 50 pounds We are looking for a responsible person who is not afraid to take ownership and responsibility. Requirements: • Excellent communication skills and a friendly personality, • Strong customer service mindset, • Excel knowledge is mandatory, • Punctuality and reliability, • Ability to multitask and stay organized, • Comfortable working in a fast-paced environment, • English and Spanish (additional languages are a big plus) 📍 Location: 125 Bowery, New York 🕒 Schedule: Shift-based (7AM–3PM; 3PM–10PM; 10PM–7AM) If you enjoy meeting new people, staying organized, and being the face of a hospitality brand — we’d love to hear from you.

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  • Host / Hostess
    Host / Hostess
    hace 21 días
    $18–$20 por hora
    Jornada parcial
    Long Island City, Queens

    A restaurant hostess responsible for creating a welcoming atmosphere, managing seating arrangements, and ensuring a smooth dining experience. This role requires strong customer service skills, multitasking abilities. 1. Greeting & Seating Guests: • Warmly welcome guests upon arrival and escort them to their tables ., • Manage waitlists during peak hours and provide accurate wait-time estimates . 1. Reservation Management: • Take and confirm reservations via phone or online systems ., • Maintain an organized seating chart to balance server workloads . 1. Customer Service & Problem Resolution: • Address guest inquiries, complaints, or special requests professionally ., • Assist with menu recommendations and provide information about daily specials . 1. Coordination with Staff: • Communicate with servers, bussers, and kitchen staff to ensure efficient service ., • Assist in clearing tables or handling to-go orders if needed . 1. Maintaining Cleanliness & Organization: • Keep the reception area, menus, and waiting zones tidy ., • Perform opening/closing duties (e.g., setting up host stands, updating reservation s, • Experience: Prior hostess or customer service experience preferred but not mandatory ., • Communication: Friendly demeanor with strong verbal and interpersonal skills ., • Multitasking: Ability to manage high-traffic periods while remaining calm ., • Physical Stamina: Stand/walk for extended periods and lift trays if required ., • Flexibility: Availability for evenings, weekends.

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  • Front Desk Team Member Wanted – Taiwanese Restaurant in LIC
    Front Desk Team Member Wanted – Taiwanese Restaurant in LIC
    hace 2 meses
    $13–$18 por hora
    Jornada parcial
    Long Island City, Queens

    Overview We are seeking an energetic and friendly Front Desk Team Member to join our vibrant Taiwanese restaurant located in LIC. This role is perfect for someone who thrives in a lively environment, enjoys engaging with guests, and has a passion for delivering exceptional customer service. As the first point of contact, you will create a welcoming atmosphere, ensure smooth operations at the front desk, and support our team in providing an authentic dining experience. This paid position offers an exciting opportunity to develop your hospitality skills while working in a dynamic, multicultural setting. Responsibilities • Greet guests warmly upon arrival and assist with seating arrangements to ensure a positive first impression, • Manage guests efficiently using POS systems (Toast POS), • Answer phone inquiries with professionalism and provide accurate information about the menu, reservations, and restaurant policies, • Handle reservations, waitlist management, and guest inquiries to optimize seating flow and reduce wait times, • Collaborate with kitchen and service staff to coordinate guest needs and enhance overall dining experience, • Packing takeout orders, • Assisting with simple food prep when needed Requirements • Previous experience as a host/hostess or in food service is highly preferred, • Strong communication skills with excellent phone etiquette and guest interaction abilities, • Familiarity with restaurant POS systems (Toast POS) is a plus, • Demonstrated customer service skills with a friendly, professional demeanor, • Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail, • Fluent in English and Chinese Join us to be part of a passionate team dedicated to delivering authentic Taiwanese cuisine and memorable guest experiences! We value energetic individuals who are eager to grow within the hospitality industry while providing top-tier service in a lively setting.

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  • Join Our Team – FOH & BOH Positions Open (Servers & Hospitality Roles)
    Join Our Team – FOH & BOH Positions Open (Servers & Hospitality Roles)
    hace 2 meses
    $13–$25 por hora
    Jornada completa
    Manhattan, New York

    Become part of Fifth Avenue's premier new dining destination! QuanJuDe New York is seeking passionate, proactive, and motivated individuals to join the founding team of our much-anticipated U.S. flagship restaurant! With a prestigious 160-year history and global acclaim—underscored by our Vancouver outpost earning a Michelin Star for three consecutive years—our brand is bringing its legendary signature flavors, elevated by a modern, refined experience, right to the center of NYC. We offer a variety of rewarding career paths and are dedicated to building a culture centered on excellence and unparalleled guest service. If you have a strong commitment to service and genuine enthusiasm for hospitality, we look forward to receiving your application! We offer a competitive compensation package, with details negotiable. Front of House (FOH) Positions - Organized by Importance & Category I. Senior Management 1. General Manager (GM) • Responsibilities: Oversees all restaurant operations (FOH & BOH), P&L management, strategic planning, staff leadership, ensuring exceptional guest experiences and brand standards., • Experience: Extensive senior management experience in high-volume, upscale/fine dining required. 1. Assistant General Manager (AGM) • Responsibilities: Supports the GM in all aspects, manages daily FOH operations, staff scheduling and supervision, inventory control, guest relations resolution., • Experience: Strong FOH management experience in upscale dining required. 1. Marketing Director • Responsibilities: Develops and implements marketing strategies, manages brand communications, PR, advertising, social media oversight (must be proficient in major platforms like Instagram, TikTok, etc.), analyzes market trends. Must be familiar with the NYC F&B scene., • Experience: Proven marketing management experience, ideally within hospitality or luxury brands in NYC, required. II. Departmental Management & Specialists 1. Floor Manager • Responsibilities: Manages dining room service flow, supervises floor staff, ensures service standards are met, handles guest interactions and resolves issues during service., • Experience: FOH management or supervisory experience in a high-quality restaurant required. 1. Bar Manager • Responsibilities: Oversees all bar operations, beverage inventory management, ordering, cost control, develops cocktail menu, manages bar staff., • Experience: Bar management or extensive high-end bartending/supervisory experience required. 1. Sommelier • Responsibilities: Responsible for maintaining and updating the wine list, cellar organization, providing expert wine service and pairing recommendations to guests, and conducting staff wine training., • Experience: Sommelier certification (CMS, WSET, etc.) and fine dining experience strongly preferred. III. Service & Bar Staff 1. Server Captain • Responsibilities: Leads a service section, provides exemplary service to guests, assists with training junior servers, may handle special guest requests or VIP tables., • Experience: Extensive fine dining server experience with demonstrated leadership potential required. 1. Expo Lead / Support Leader • Responsibilities: Responsible for ensuring cleanliness of the expo/pass area; ensuring timely and accurate food dispatch in correct sequence; coordinating Food Runner/Support staff; training new support team members., • Experience: Experience as an Expediter or Senior Food Runner preferred, with leadership potential. 1. Server (HIGH TIPS) • Responsibilities: Provides attentive and knowledgeable table service, explains menu items, takes orders accurately, ensures guest needs are met throughout their dining experience., • Experience: Fine dining server experience required; candidates with strong sales awareness and skills (e.g., able to perform upselling and product recommendations) are preferred. 1. Bartender • Responsibilities: Prepares high-quality alcoholic and non-alcoholic beverages, interacts with guests at the bar, maintains bar cleanliness and inventory, follows recipes precisely., • Experience: Professional bartending experience required; specialized craft cocktail/mixology experience preferred for a stronger focus. 1. Host Leader • Responsibilities: Leads the daily operations of the host team, manages shifts, assists with training new hosts, handles complex reservations or guest inquiries, ensures efficient and organized front desk operations., • Experience: Extensive host experience with demonstrated leadership or training capabilities required. 1. Host / Hostess • Responsibilities: Greets and seats guests, manages reservations flow, answers phones professionally, maintains a welcoming atmosphere at the entrance. Reports to Host Leader or Manager., • Experience: Prior hosting or customer service experience in reputable establishments preferred; excellent communication and customer service awareness are essential; candidates with sales potential or related experience are preferred. 1. Server Assistant • Responsibilities: Responsible for maintaining table cleanliness, assisting with resetting tables, providing water service, restocking service stations with supplies and cutlery, and other support tasks., • Experience: No specific experience required, but relevant F&B experience is a plus; attention to detail and service orientation are key. 1. Food Runner / Support • Responsibilities: Responsible for accurately and efficiently running food orders, assisting with clearing tables, and ensuring correct corresponding tableware is provided for different dishes. Positive attitude required; training provided., • Experience: No experience necessary, but prior restaurant experience is a plus; positive attitude and willingness to learn are most important. IV. Support & Administration 1. Social Media Specialist • Responsibilities: Creates engaging content (photos, videos, copy), manages daily posting and community interaction on relevant platforms, assists with website updates., • Experience: Proven experience managing social media accounts for a business (preferably hospitality/lifestyle) required; basic web/design skills are a plus. Back of House (BOH) / Culinary Team Positions: 1. Executive Chef • Overall responsibility for kitchen operations, menu development, cost control, team management, and quality assurance. 1. Sous Chef • Assists Executive Chef in daily kitchen management. 1. Wok Chef • Expertise in various high-heat wok cooking techniques for assigned dishes. Experience required. 1. Head Butcher • Supervises all cutting, portioning, and initial preparation of ingredients (including 'Shui Tai' duties like cleaning/processing seafood, poultry, and vegetables), manages the cutting team, ensures consistency and quality. Experience required. 1. Butcher • Performs precise cutting, portioning, and preparation of various meats, seafood, poultry, and vegetables according to specifications. 1. Steamer Chef • Responsible for the preparation and quality control of stocks, broths, soups, and stews; manages the steaming station; potentially handles processing and storage of bulk ingredients. 1. Peking Duck Chef • Specialist in the entire process of preparing and roasting Peking Duck, managing dedicated ovens and equipment. Specific experience required. 1. Dessert Chef Responsible for the dessert menu execution, including preparation, plating, station management, and quality control. 9.Appetizer Chef • Prepares and plates all cold dishes, salads, and appetizers. 10.Kitchen Assistant / Plater • Primarily assists chefs with plating and presentation, ensures smooth transfer of dishes from stations to the pass; performs basic kitchen support tasks, assists with prep. (This role incorporates the former Kitchen Assistant/Apprentice function). 11.Dishwasher • Responsible for cleaning, sanitizing, and storing all dishes, cookware; maintaining cleanliness and hygiene in kitchen areas. If you are passionate about hospitality and believe you have the skills and enthusiasm to contribute to our team at Quan Ju De Fifth Avenue, we would love to hear from you. Job Types: Full-time, Part-time, Contract Benefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Paid training Referral program Vision insurance

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