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Trabajos restaurant manager en Missouri

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  • Restaurant Manager
    Restaurant Manager
    hace 3 días
    Jornada completa
    Fenton

    Join the leadership team at a Restaurant at the Forefront of QSR Innovation Paying up to $23.50 per hour At Steak 'n Shake, we're blending our rich heritage with bold innovation to redefine what a quick-service experience can be with a relentless focus on hospitality, ensuring every guest feels welcome, valued, and cared for. As a Restaurant Manager, you won't just manage, you'll lead from the front. This is a hands-on leadership role for those who take pride in operational excellence through doing the work, not just directing it. Reporting directly to the General Manager/Franchise Partner you will ensure business and strategic goals are met through team leadership. * What You'll Do Restaurant Leadership & Operations • Lead by example—actively working the line, prepping food, maintaining cleanliness, and serving guests across all shifts: opening, mid-day, and closing., • Wear a professional uniform daily—shirt and tie or collared blouse—setting the tone for team presentation and upholding all brand standards, food safety practices, and service protocols. Financial Performance • Own the P&L: manage food costs, control inventory, verify invoices, and eliminate waste while driving labor efficiency with smart scheduling, cross-training, and station versatility. Inventory & Supply Chain Control • Oversee inventory from the back door to the front line. Team Building & Development • Recruit, train, and retain top hourly talent through clear feedback and coaching. * Job Requirements • 1+ years of QSR or fast-casual restaurant management experience required., • Proven history of consistent work tenure and reliable leadership., • Deep understanding of food cost management, labor optimization, and operational KPIs., • Hands-on leadership—comfortable working the drive through or grill when needed., • Tech-savvy with POS systems, inventory platforms, and invoice tools., • Strong physical stamina: can lift 50 lbs., stay on your feet all day, and thrive in a fast-paced kitchen., • Professionalism that extends to your LinkedIn profile (if you have one) and resume —both should tell the same story., • Track record in driving hospitality excellence and navigating change in a team setting., • Minimum of 18 years of age. * At Steak 'n Shake, we don't just compete on pay — we lead the market. We are a Maximum Wage Employer, paying the highest hourly rates within 25 miles of our restaurants - plus unique bonus pay options! On top of max wage pay per hour we offer unique perks like: -Bitcoin Bonus Pay Earn an additional $0.21 per hour worked — fully funded by Steak 'n Shake (on top of your salary) invested in your personal Bitcoin wallet. Optional participation. Real long-term financial growth opportunity - for free! -$1,000 Newborn Match When the government contributes $1,000 to your newborn's qualifying Trump Account, we match it with another $1,000. Employee must be employed for 90 days before Steak n Shake's contribution will be made. More Than Just a Paycheck We combine top-of-market wages with benefits that support you and your family — now and long term. Benefits • Medical/Rx, • HSA with Employer Contribution, • Dental, • Vision, • Life & Disability, • Hospital Indemnity, • Critical Illness, • Accident, • 401(k) with 4% Employer Safe-Harbor Match (age 18 & older) Perks • Flexible Scheduling, • Meal Discounts, • Employee Assistance Program, • Paid Training, • Discount Program, • Associate Emergency Foundation, • Next Day Pay – receive up to 50% of your prior day's earned wages Benefits are subject to service and/or ACA eligibility requirements* #RM7080 *

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  • Shift Lead
    Shift Lead
    hace 3 horas
    $16–$17 por hora
    Jornada parcial
    Ballwin

    At Swig, we're all about fun, energy, and giving our customers an unforgettable experience. You'll wear many hats, but your top priority is creating happy moments in every cup. Whether you're perfecting a drink, greeting customers with a smile, or keeping things clean, you'll be part of a team that treats every customer like family. As a Shift Lead, you'll play a key role in ensuring the store operates smoothly, efficiently, and according to Swig's high standards. If you're passionate about leadership, teamwork, and delivering an exceptional experience, we want you to join our team! How You'll Make an Impact: • Complete store checklists, manage deposits, and ensure smooth operations., • Train, mentor, and communicate with team members to achieve success., • Stock, prep, and rotate food, supplies, and chemicals for smooth service., • Craft quality drinks and food by following Swig's procedures., • Communicate clearly with guests and teammates to ensure a smooth, seamless experience., • Keep the dining room, outdoor areas, and workspaces spotless — from wiping tables to deep cleaning as needed., • Handle prep, stocking, and staging to keep everything organized and efficient., • Assist with to-go and delivery orders, ensuring accuracy and timely service., • Maintain food rotation, cleanliness, and adhere to safety and sanitation standards., • Collaborate with your team to meet goals and create a welcoming atmosphere., • Offer add-ons and special menu items, helping customers discover new favorites and enhancing their experience!, • Follow all company policies and procedures to uphold our standards and values., • Perform other duties as needed. What You'll Bring to the Role: • Live by Swig's core values: Positivity, Humility, Competency, and Integrity, ensuring top-notch customer service., • Exceptional attention to detail, ensuring everything is just right., • Excellent communication skills — both verbal and written., • A collaborative, growth-focused attitude, always ready to learn and help your team succeed., • The ability to multitask and handle fast-paced situations with ease., • A food handler's permit and reliable transportation., • Regular, predictable attendance and the ability to work as part of a close-knit team., • Must be at least 16 years of age., • Previous restaurant experience is a plus! Pay & Perks: • Earn up to $16-17/hr (this includes tips!), • Discounted Drinks & Cookies, • Flexible hours and a fun, fast-paced work environment., • Opportunities for Growth, • Participate in company wide competitions for prizes and recognition!

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  • Shift Manager
    Shift Manager
    hace 10 horas
    Jornada parcial
    Joplin

    STEAK N SHAKE IS HIRING MANAGERS looking to MAKE A DIFFERENCE! We have exciting times ahead! What we sell is an experience. We are looking for passionate people with a fun-loving attitude who provide a hospitable service. YOU: • Demonstrate the Golden Rule, • Have a competitive spirit and desire to win, • A track record of proven leadership, • Possess high character and high competence, • Desire to improve the lives of others US: • Desire to improve the lives of employees, customers, franchisees, • Committed to you and your successful journey, • We place trust above all else. This builds loyalty, • Determined to be the employer of choice, placing employees first. We seek to be the maximum wage employer., • Desire to lead and dominate the premium burger segment of the restaurant industry, • Our pace is fast, focused, and effective STEAK N SHAKE SHIFT MANAGER DESCRIPTION: The Shift Manager reports directly to the General Manager. They assist in the day-to-day responsibilities of managing the restaurant, directing the employees, ensuring guest satisfaction and thereby demonstrating the Gold Standard in service. They will partner with the General Manager to meet the business and strategic objectives of the organization. The sky is the limit for those seeking to make a difference in this world! Benefits & Perks Employee discount, Employee assistance program, Paid Training Qualifications • US work authorization (Required), • High school or equivalent (Preferred), • Driver's License (Preferred) SOUND LIKE A GREAT PARTNERSHIP? CLICK NOW TO APPLY!!

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  • Team Member
    Team Member
    hace 18 minutos
    $12.3 por hora
    Jornada parcial
    Kansas City

    At Swig, we're all about fun, energy, and giving our customers an unforgettable experience. You'll wear many hats, but your top priority is creating happy moments in every cup. Whether you're perfecting a drink, greeting customers with a smile, or keeping things clean, you'll be part of a team that treats every customer like family. From our famous "dirty sodas" to those genuine, friendly connections, you'll help create an environment where everyone feels right at home. Ready to serve happiness in a cup and have fun while doing it? Join us at Swig—where the only thing better than the drinks is the team! How You'll Make an Impact: • Craft quality drinks and food by following Swig's procedures., • Communicate clearly with guests and teammates to ensure a smooth, seamless experience., • Keep the dining room, outdoor areas, and workspaces spotless — from wiping tables to deep cleaning as needed., • Handle prep, stocking, and staging to keep everything organized and efficient., • Assist with to-go and delivery orders, ensuring accuracy and timely service., • Maintain food rotation, cleanliness, and adhere to safety and sanitation standards., • Collaborate with your team to meet goals and create a welcoming atmosphere., • Offer add-ons and special menu items, helping customers discover new favorites and enhancing their experience!, • Follow all company policies and procedures to uphold our standards and values., • Perform other duties as needed. What You'll Bring to the Role: • Live by Swig's core values: Positivity, Humility, Competency, and Integrity, ensuring top-notch customer service., • Exceptional attention to detail, ensuring everything is just right., • Excellent communication skills — both verbal and written., • A collaborative, growth-focused attitude, always ready to learn and help your team succeed., • The ability to multitask and handle fast-paced situations with ease., • A food handler's permit and reliable transportation., • Regular, predictable attendance and the ability to work as part of a close-knit team., • Must be at least 16 years of age., • Previous restaurant experience is a plus! Pay & Perks: • Earn up to $12.30-17/hr at a Team Member (this includes tips!), • Discounted Drinks & Cookies, • Flexible hours and a fun, fast-paced work environment., • Opportunities for Growth! We have Shift Leads, Assistant General Manager, General Manager, and more to grow into., • Participate in company wide competitions for prizes and recognition! Who We Are: Swig is the fastest growing and most successful drink brand in America, going viral on TikTok with users driving miles away for the dirty soda. Swig's employees are at the core of all we do, we offer unique opportunities and delightful teams who create happiness one cup at a time.

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  • Server
    Server
    hace 2 días
    Jornada parcial
    Springfield

    The Service Team or Front of House is primarily responsible for administering the 7 steps of Service to every single guest within their assigned job while maintaining guest sensitivity, cleanliness, restocking, sanitation, uniform, safety, security, and company policy requirements. The service team is accountable for leading and delivering Steak N Shake standards in the eyes of the guests. The position has the role but is not limited to cashier, serving, drive-thru operations, and hostess. The Service Team must obtain excellent interpersonal skills and be able to retain menu item information. Service Team Member - Front of House Roles and Responsibilities: • Part-time and/ or Full-Time Position, • Reports to Operational Supervisor/ and or Service Trainer, • Retain menu item information and changes, • Responsible for excellent guest experience, • Maintains policies and procedures, • Passionate about guest service, • Maintains optimal restaurant cleanliness, • Ability to learn and be proficient in all positions of the front house, • Meets basic math and reading requirements, • Ability to lift 20-30Ibs occasionally, • Effectively interact with guests and associates, • Uphold professional relationships with associates and guests while under stress, • Maintain personal hygiene and cleanliness Job Summary: 1. Daily work assignments assigned but not limited to cashier, drive-thru service, serving, hostess, 2. Actively ensure service, hospitality, accuracy, and speed, 3. Demonstrate effective decision-making and problem-solving, 4. Possess communication skills, 5. Effectively follow all tasks permanently assigned by the Supervisor to the best of the ability When working as a server at any location that offers full-service dining, service rate plus tips will apply. Apply now online to be considered! Requirements Must be 16 years of age or older Able to work assigned schedule Able to work well with others Can effectively follow direction Reliable Transportation Steak 'n Shake was founded in February 1934 in Normal, Illinois. Its founder, Gus Belt, pioneered the concept of premium burgers and milkshakes. For over 85 years, the company's name has been symbolic of its heritage. The word "steak" stood for STEAKBURGER. The term "shake" stood for hand-dipped MILK SHAKES. Gus was determined to serve his customers the finest burgers and shakes. To prove his point that his burgers were exceptionally prime, he would wheel in a barrel of steaks (including round, sirloin, and T-bones) and grind the meat into burgers right before the guests. Hence arose the origin of our famous slogan, "In Sight, It Must Be Right." After 85 years, we continue Steak n Shake's tradition of serving the country's best, freshest, and tastiest burgers and shakes.

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  • Server
    Server
    hace 5 días
    Jornada parcial
    Joplin

    The Service Team or Front of House has the primary responsibility to administer the 7 steps of Service to every single guest within their assigned job while maintaining guest sensitivity, cleanliness, restocking, sanitation, uniform, safety, security, and company policy requirements. Service team is accountable for leading and delivering Steak N Shake standards in the eyes of the guests. The position has the role but not limited to cashier, serving, drive thru operations and hostess. The Service Team must obtain excellent interpersonal skills, able to retain menu item information. Service Team Member - Front of House Roles and Responsibilities: • Part time and/ or Full Time Position, • Reports to Operational Supervisor/ and or Service Trainer, • Retain menu item information and changes, • Responsible for excellent guest experience, • Maintains policies and procedures, • Passionate about guest service, • Maintains optimal restaurant cleanliness, • Ability to learn and be proficient in all positions of the front house, • Meets basic math and reading requirements, • Ability to lift 20-30Ibs occasionally, • Effectively interact with guests and associates, • Uphold professional relationships with associates and guests while under stress, • Maintain personal hygiene and cleanliness Job Summary: 1. Daily work assignments assigned but not limited to cashier, drive thru service, serving, hostess, 2. Actively ensure service, hospitality, accuracy, and speed, 3. Demonstrate effective decision making and problem solving, 4. Possess communication skills, 5. Effectively follow all tasks always assigned by Supervisor to best of ability When working as a server at any location that offers full-service dining, service rate plus tips will apply. Apply now online to be considered! Requirements Must be 16yrs of age or older Able to work assigned schedule Able to work well with others Can effectively follow direction Reliable Transportation Company Information Steak 'n Shake was founded in February, 1934 in Normal, Illinois. Gus Belt, Steak 'n Shake's founder, pioneered the concept of premium burgers and milk shakes. For over 85 years, the company's name has been symbolic of its heritage. The word "steak" stood for STEAKBURGER. The term "shake" stood for hand-dipped MILK SHAKES. Gus was determined to serve his customers the finest burgers and shakes in the business. To prove his point that his burgers were exceptionally prime, he would wheel in a barrel of steaks (including round, sirloin, and T-bones) and grind the meat into burgers right in front of the guests. Hence arose the origin of our famous slogan, "In Sight It Must Be Right." After 85 years, we are continuing Steak n Shake's tradition of serving the country's best, freshest, and tastiest burgers and shakes.

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  • General Manager
    General Manager
    hace 5 días
    Jornada completa
    Festus

    STEAK 'N SHAKE GENERAL MANAGER – PARTNERSHIP OPPORTUNITY - Paying up to $80,000 annually Full-Time ▪ Up to $80,000 ▪ Path to Ownership ▪ Franchisee Partner Eligible We're not looking for a manager. We're looking for an owner. Steak 'n Shake is the fastest growing QSR in America—and we're just getting started. We're modernizing operations, raising the bar on hospitality, and expanding our footprint at a pace no one else in the industry is matching. We're also on a mission: real food, real ingredients, real value. We are a healthy company, delivering healthy food options at great prices. WE give every general manager the opportunity to live the American Dream. The GMs who thrive here don't clock in and manage from the office. They lead from the floor, own their numbers, and build teams that win. And the best of them? They become franchise partners—owners of the very store they built. FRANCHISEE PARTNER PROGRAM Top-performing GMs are invited to own and operate their own Steak 'n Shake. Run it like it's yours—because it can be. This is a partnership, not just a paycheck. WHAT YOU'LL DO ▪ Improve people's lives! ▪ Provide the gold standard in service – provide the most hospitable experience in the world to all our guests ▪ Live by the golden role – we treat others the way we want to be treated ▪ Lead team from the floor – production line, drive-through, dining room. We are seeking to provide the best to our customers and therefore we seek the best managers in the country. ▪ Build and keep a high-performing team through recruiting, training, and real accountability. ▪ Uphold Steak 'n Shake's brand, food safety, and hospitality standards without exception. ▪ Use data to drive decisions: speed of service, guest scores, and cost targets. ▪ Don't just watch things happen, make things happen WHAT YOU BRING ▪ 3+ years of QSR or fast-casual GM experience. Required. ▪ Fluency in P&L management—you can quote your food cost, labor %, and comp trend from memory. ▪ Hands-on leadership style. Comfortable on the grill, in the window, wherever you're needed. ▪ Consistent work history. We want builders, not job-hoppers. ▪ An owner's mindset: every dollar, every guest, every team member matters—because soon, it's your name on the door. WHAT SUCCESS LOOKS LIKE ▪ Your restaurant hits targets every week—costs, cleanliness, speed, guest satisfaction. ▪ Your team is trained, engaged, and proud of where they work. ▪ You're invited into the Franchisee Partner Program to own what you built. MORE THAN JUST A PAYCHECK We combine top-of-market wages with benefits that support you and your family — now and long term. Benefits ▪ Medical/Rx ▪ HSA with Employer Contribution ▪ Dental ▪ Vision ▪ Life & Disability ▪ Hospital Indemnity ▪ Critical Illness ▪ Accident ▪ 401(k) with 4% Employer Safe-Harbor Match (age 18 & older) Perks ▪ Meal Discounts ▪ Employee Assistance Program ▪ Paid Training ▪ Associate Emergency Foundation Benefits are subject to service and/or ACA eligibility requirements* If you run toward hard problems and want to own your future—apply now. #GM7080

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  • Server
    Server
    hace 6 días
    Jornada parcial
    Oak Grove, Springfield

    The Service Team or Front of House is primarily responsible for administering the 7 steps of Service to every single guest within their assigned job while maintaining guest sensitivity, cleanliness, restocking, sanitation, uniform, safety, security, and company policy requirements. The service team is accountable for leading and delivering Steak N Shake standards in the eyes of the guests. The position has the role but is not limited to cashier, serving, drive-thru operations, and hostess. The Service Team must obtain excellent interpersonal skills and be able to retain menu item information. Service Team Member - Front of House Roles and Responsibilities: • Part-time and/ or Full-Time Position, • Reports to Operational Supervisor/ and or Service Trainer, • Retain menu item information and changes, • Responsible for excellent guest experience, • Maintains policies and procedures, • Passionate about guest service, • Maintains optimal restaurant cleanliness, • Ability to learn and be proficient in all positions of the front house, • Meets basic math and reading requirements, • Ability to lift 20-30Ibs occasionally, • Effectively interact with guests and associates, • Uphold professional relationships with associates and guests while under stress, • Maintain personal hygiene and cleanliness Job Summary: 1. Daily work assignments assigned but not limited to cashier, drive-thru service, serving, hostess, 2. Actively ensure service, hospitality, accuracy, and speed, 3. Demonstrate effective decision-making and problem-solving, 4. Possess communication skills, 5. Effectively follow all tasks permanently assigned by the Supervisor to the best of the ability When working as a server at any location that offers full-service dining, service rate plus tips will apply. Apply now online to be considered! Requirements Must be 16 years of age or older Able to work assigned schedule Able to work well with others Can effectively follow direction Reliable Transportation Steak 'n Shake was founded in February 1934 in Normal, Illinois. Its founder, Gus Belt, pioneered the concept of premium burgers and milkshakes. For over 85 years, the company's name has been symbolic of its heritage. The word "steak" stood for STEAKBURGER. The term "shake" stood for hand-dipped MILK SHAKES. Gus was determined to serve his customers the finest burgers and shakes. To prove his point that his burgers were exceptionally prime, he would wheel in a barrel of steaks (including round, sirloin, and T-bones) and grind the meat into burgers right before the guests. Hence arose the origin of our famous slogan, "In Sight, It Must Be Right." After 85 years, we continue Steak n Shake's tradition of serving the country's best, freshest, and tastiest burgers and shakes.

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  • Server
    Server
    hace 6 días
    Jornada parcial
    Oak Grove, Springfield

    The Service Team or Front of House is primarily responsible for administering the 7 steps of Service to every single guest within their assigned job while maintaining guest sensitivity, cleanliness, restocking, sanitation, uniform, safety, security, and company policy requirements. The service team is accountable for leading and delivering Steak N Shake standards in the eyes of the guests. The position has the role but is not limited to cashier, serving, drive-thru operations, and hostess. The Service Team must obtain excellent interpersonal skills and be able to retain menu item information. Service Team Member - Front of House Roles and Responsibilities: • Part-time and/ or Full-Time Position, • Reports to Operational Supervisor/ and or Service Trainer, • Retain menu item information and changes, • Responsible for excellent guest experience, • Maintains policies and procedures, • Passionate about guest service, • Maintains optimal restaurant cleanliness, • Ability to learn and be proficient in all positions of the front house, • Meets basic math and reading requirements, • Ability to lift 20-30Ibs occasionally, • Effectively interact with guests and associates, • Uphold professional relationships with associates and guests while under stress, • Maintain personal hygiene and cleanliness Job Summary: 1. Daily work assignments assigned but not limited to cashier, drive-thru service, serving, hostess, 2. Actively ensure service, hospitality, accuracy, and speed, 3. Demonstrate effective decision-making and problem-solving, 4. Possess communication skills, 5. Effectively follow all tasks permanently assigned by the Supervisor to the best of the ability When working as a server at any location that offers full-service dining, service rate plus tips will apply. Apply now online to be considered! Requirements Must be 16 years of age or older Able to work assigned schedule Able to work well with others Can effectively follow direction Reliable Transportation Steak 'n Shake was founded in February 1934 in Normal, Illinois. Its founder, Gus Belt, pioneered the concept of premium burgers and milkshakes. For over 85 years, the company's name has been symbolic of its heritage. The word "steak" stood for STEAKBURGER. The term "shake" stood for hand-dipped MILK SHAKES. Gus was determined to serve his customers the finest burgers and shakes. To prove his point that his burgers were exceptionally prime, he would wheel in a barrel of steaks (including round, sirloin, and T-bones) and grind the meat into burgers right before the guests. Hence arose the origin of our famous slogan, "In Sight, It Must Be Right." After 85 years, we continue Steak n Shake's tradition of serving the country's best, freshest, and tastiest burgers and shakes.

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  • Shift Manager
    Shift Manager
    hace 6 días
    $18.5–$25 por hora
    Jornada parcial
    Arnold

    STEAK N SHAKE IS HIRING MANAGERS looking to MAKE A DIFFERENCE! We have exciting times ahead! What we sell is an experience. We are looking for passionate people with a fun-loving attitude who provide a hospitable service. YOU: • Demonstrate the Golden Rule, • Have a competitive spirit and desire to win, • A track record of proven leadership, • Possess high character and high competence, • Desire to improve the lives of others US: • Desire to improve the lives of employees, customers, franchisees, • Committed to you and your successful journey, • We place trust above all else. This builds loyalty, • Determined to be the employer of choice, placing employees first. We seek to be the maximum wage employer., • Desire to lead and dominate the premium burger segment of the restaurant industry, • Our pace is fast, focused, and effective STEAK N SHAKE SHIFT MANAGER DESCRIPTION: The Shift Manager reports directly to the General Manager. They assist in the day-to-day responsibilities of managing the restaurant, directing the employees, ensuring guest satisfaction and thereby demonstrating the Gold Standard in service. They will partner with the General Manager to meet the business and strategic objectives of the organization. The sky is the limit for those seeking to make a difference in this world! Benefits & Perks INSTANT PAY Employee discount, Employee assistance program, Paid Training Qualifications • US work authorization (Required), • High school or equivalent (Preferred), • Driver's License (Preferred) SOUND LIKE A GREAT PARTNERSHIP? CLICK NOW TO APPLY!!

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  • General Manager
    General Manager
    hace 22 minutos
    Jornada completa
    Berkeley

    Summary Description: The General Manager is a business partner accountable for leading a single Restaurant Management and Associate team to deliver Steak 'n Shake operational and financial standards on all shifts. The General Manager has overall responsibility for assessing Management and Associate performance to identify opportunities for development and coach for improvement. This position has primary accountability for the delivery and implementation of all Steak 'n Shake procedures, policies and specifications which deliver the Steak 'n Shake Vision and Mission. The General Manager will partner directly with his/her Division President and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization. • Team Function/Scope: This position serves as the primary leader of a single Steak 'n Shake Restaurant, • Department: Operations - Restaurant, • Reports to: Division President, • FLSA: Exempt, • Direct reports: Restaurant Manager, Manager, Shift Manager, Trainers and all Restaurant Associates 1. RESPONSIBILITIES: Major functions/tasks performed in the job and the deliverable (report, product, output, etc.) produced. Primary and Ongoing Accountabilities • Create an environment of sales growth through guest focus and delivery of Steak 'n Shake procedures and policies, • Identify, Train and Develop Trainers, Shift Managers, Managers and Restaurant Managers • Develop, Focus and Motivate the Management team to consistently deliver the Steak 'n Shake objectives; Delighting Guests, Eliminating Unnecessary costs, Increasing quality, and Reducing Prices • Train, Coach and Inspire Associates to deliver exceptional service, food and environment to the Guest • Lead Restaurant team to deliver on key metrics and financial expectations (Field Results Report) • Manage all restaurant costs to deliver positive cash flow, • Maintain strict compliance with food, health, safety and security standards and procedures • Create a safe environment free of harassment, • Deliver best in class Gold Standard service, • Lead by Example, • Demonstrate effective decision making and problem solving skills that support the Steak 'n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach, • Lead Labor Management system through Labor Report analysis, schedule approval and execution of shift labor management, • Has the final authority over discipline and termination decisions, • Has the final authority for all hiring decisions Specific Duties and Responsibilities Customer Satisfaction: Build the business by relentlessly pursuing excellence and growing customer traffic over prior year: Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service. Immediately address Guest concerns and complaints utilizing the Steak 'n ShakeGuest Recovery Model - L.E.A.R.N. Ensure Guests are immediately recognized upon entering and as they are leaving Train and motivate managers and associates to deliver great hospitality toward all guests and other associates Consistently and effectively communicate with Managers and Associates through scheduled meetings, communications boards, training sessions and formal and informal coaching Create a positive team environment through selecting service oriented Associates who are aligned through ongoing coaching Brand Protection: Operate in accordance with our Gold Standard expectations and other food safety practices, delighting our Guests with outstanding fresh food and training our valuable people: Verify sales forecast for accuracy in accordance with local influences. Execute the 14 point walk – ensuring the facility is radiant, the managers and associates are motivated, stations are appropriately setup / re-stocked for meal periods, and constantly move through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved. Assess current and future staffing needs, create and execute staffing plans to ensure100% staffing on all shifts, year round Interviews and approves all associate hires utilizing the Select the Best tool – ensuring the candidate exemplifies the 3 I's; Intensity, Integrity, Intelligence Develop and train managers and trainers on standards, job requirements and new policies and procedures Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately Deliver Gold Standard service through effective associate and management communication of standards and expectations Train and ensure all safety procedures are strictly adhered to Financial Growth: Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices: Approve schedules following the Labor Scheduling System parameters including scheduling breaks, utilizing the 15 minute scheduler and having schedules completed and approved by the DP for posting by 5 pm on Friday Validate appropriate staffing levels of well-trained associates on all shifts Validate effective food ordering and accurate inventory levels within the restaurant Ensure proper receiving of food deliveries, storage and posting into the FoodManagement System Complete weekly, period and quarterly inventory and accurately post into the back officeFood Management System Manage "other supplies" and small wares to ensure adequate amount of supplies are available at all times Maintain strict adherence to the cash handling and banking policies and procedures Validating effective completion of shift tools and administrative duties as designed by Steak 'n Shake Ensure strict adherence to all State and Federal regulatory laws 2. SCOPE: Impact this job has in terms of decisions made, direction given, number of employees supervised, size of organization managed or supported, impact of errors, dollars, etc. • Implements procedures, training and programs designed by Steak 'n Shake to effectively deliver the Steak 'n Shake Mission, Vision and Principles, • Interviews and hires Associates within compliance of FLSA and Steak 'n Shake guidelines, • Takes responsibility for financial results, • Serves as a resource to colleagues and as a mentor to less experienced Managers, • Analyzes and provides solutions using Steak 'n Shake programs to resolve complex problems within the restaurant 3. KEY RELATIONSHIPS: Position's key contacts and relationships. Primary: • Restaurant Associates and Trainers • Restaurant Management, • Division President Secondary: • Field Training Manager • Human Resource Manager 4. REQUIREMENTS: Typical minimum requirements to perform the job. • High School graduate or equivalent education preferred, • Certified in all Service and Production Stations at Steak 'n Shake or equivalent experience, • ServSafe certified, • Understand Steak 'n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures, • Positive, motivating communication skills • Strong organization and time management skills, • Strong coaching and mentoring skills • Flexible and adaptable to changing circumstances, • Ability to read, write, perform mathematical calculations and analyze data, • Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach, • Able to work in excess of 50 hours per week while standing, walking and stretching, • Able to lift, carry, push and pull 30 lbs, • Able to perform any task performed by a service or production associate, • Able to see across the restaurant to monitor and oversee the operation, • Able to legally operate a motor vehicle, • Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns 5. KEY PERFORMANCE INDICATORS: Key indicators to be used to measure job performance. • Field Results Report (FRR) • Key Metrics, • Food Management System, • Labor Management System, • Effective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reports 6. CAREER PATH: Logical positions along the career path, vertical and/or lateral. • Field Training Manager, • Franchise Partner 7. Competencies: Critical behavioral and technical competencies typically required to perform the work associated with each level. Competency 0-6 Months 6-12 Months 12-24 Months 1. Self Manages Advanced Expert Expert 1. Communicates Effectively Advanced Expert Expert 1. Coaches and Develops Advanced Advanced Expert 1. Creates Teams Advanced Advanced Expert 1. Manages Food Standards Advanced Expert Expert 1. Manages Service Standards Advanced Expert Expert 1. Manages Restaurant Environment Advanced Advanced Advanced 1. Grows the business Advanced Expert Expert 1. Plans and Manages Advanced Advanced Advanced 1. Financial Accountability Intermediate Advanced Advanced Note: This is not an exhaustive list of roles, activities, requirements, efforts, or working conditions associated with the position. This description is intended to be an accurate reflection of the current position. Steak n Shake reserves the right to revise the position or to require that other or different activities be performed when circumstances change (i.e., emergencies, changes in personnel or workload, rush jobs, or technological developments).

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  • Shift Manager
    Shift Manager
    hace 22 minutos
    Jornada parcial
    Berkeley

    STEAK N SHAKE IS HIRING MANAGERS looking to MAKE A DIFFERENCE! We have exciting times ahead! What we sell is an experience. We are looking for passionate people with a fun-loving attitude who provide a hospitable service. YOU: • Demonstrate the Golden Rule, • Have a competitive spirit and desire to win, • A track record of proven leadership, • Possess high character and high competence, • Desire to improve the lives of others US: • Desire to improve the lives of employees, customers, franchisees, • Committed to you and your successful journey, • We place trust above all else. This builds loyalty, • Determined to be the employer of choice, placing employees first. We seek to be the maximum wage employer., • Desire to lead and dominate the premium burger segment of the restaurant industry, • Our pace is fast, focused, and effective STEAK N SHAKE SHIFT MANAGER DESCRIPTION: The Shift Manager reports directly to the General Manager. They assist in the day-to-day responsibilities of managing the restaurant, directing the employees, ensuring guest satisfaction and thereby demonstrating the Gold Standard in service. They will partner with the General Manager to meet the business and strategic objectives of the organization. The sky is the limit for those seeking to make a difference in this world! Benefits & Perks Employee discount, Employee assistance program, Paid Training Qualifications • US work authorization (Required), • High school or equivalent (Preferred), • Driver's License (Preferred) SOUND LIKE A GREAT PARTNERSHIP? CLICK NOW TO APPLY!!

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