Team Member (Sonic)
30 days ago
Henderson
Job DescriptionKey Responsibilities:1. Customer Service: • Greet customers in a friendly, professional, and prompt manner., • Take customer orders accurately and efficiently., • Handle customer concerns or complaints in a positive and respectful way, escalating to management when necessary., • Ensure a high level of customer satisfaction by providing exceptional service., • Deliver food and beverages to customers quickly and accurately, ensuring proper presentation. 2. Food and Beverage Preparation:, • Prepare food and drinks according to Sonic’s menu standards and customer preferences., • Ensure food quality, accuracy, and presentation meet company standards., • Operate kitchen equipment, such as fryers, grills, and blenders, safely and efficiently., • Maintain cleanliness and organization of the food prep and service areas., • Follow all food safety protocols, including proper handling, storage, and sanitation of food. 3. Maintaining Cleanliness:, • Keep the restaurant clean, including cleaning tables, counters, restrooms, and the dining area., • Ensure the kitchen area remains clean and organized throughout the shift., • Assist with trash removal and general tidying of the restaurant. 4. Teamwork & Communication:, • Work closely with team members to ensure smooth operations and customer satisfaction., • Communicate clearly with other team members and management regarding customer needs and any operational issues., • Support fellow team members by offering assistance during busy periods to ensure fast and efficient service. 5. Cash Handling & POS Operation:, • Operate the point-of-sale (POS) system to take customer orders and process payments accurately., • Handle cash, credit, and debit transactions with accuracy and integrity., • Ensure that change is given correctly and receipts are provided to customers. 6. Compliance with Safety & Health Regulations:, • Follow all safety procedures to ensure a safe working environment., • Comply with health, safety, and sanitation regulations, including safe food handling and personal hygiene., • Report any safety hazards or equipment issues to management immediately. 7. Additional Duties:, • Assist with stocking and replenishing supplies during the shift., • Help with the restaurant’s opening or closing duties as needed., • Perform other duties as assigned by the Shift Lead, Assistant Manager, or Restaurant Manager. Qualifications:, • Experience:, • No prior experience required; previous experience in food service or customer service is a plus., • A positive attitude and eagerness to work as part of a team., • Skills:, • Excellent communication and customer service skills., • Ability to multitask and stay organized in a fast-paced environment., • Basic math skills for handling cash and operating the POS system., • Ability to follow instructions and maintain Sonic’s quality standards., • Education:, • High school diploma or equivalent preferred, but not required., • Physical Requirements:, • Ability to stand, walk, and bend for extended periods of time., • Ability to lift up to 25 pounds as needed., • Ability to work in a fast-paced, high-energy environment.