Servicing Administration Assistant
hace 9 días
Henderson
Job Description Job Title: Servicing Administration Assistant Location: Henderson, NV Job Type: Full Time Company: Village Capital & Investment LLC Introduction: Village Capital is a well-established mortgage company committed to delivering a quick, efficient, and quality mortgage loan process to our customers and business partners. We are a nationwide mortgage lender specializing in FHA, VA, USDA Loans. Our Headquarters are located in Henderson NV. We are a lender/servicer, who works with loan originators, brokers, and correspondents to offer our customers great rates and good terms. Key Responsibilities: Email Management (Gmail): • Monitor, prioritize, and respond to a high volume of incoming emails daily with accuracy and urgency., • Flag and escalate time-sensitive issues to appropriate departments or team members., • Accurately retrieve, review, and enter loan-level data within MSP Explorer., • Validate account statuses, payment histories, and loan documentation., • Locate, review, and verify mortgage-related documents (e.g., payment histories, collection letters, escrow analyses, etc.) in response to borrower requests received through the Customer Service department. Serve as a liaison between internal teams and borrowers by ensuring all requested documentation is accurate, compliant, and delivered in a timely and professional manner. Maintain clear communication with customer service representatives to confirm request details and ensure borrower expectations are met or exceeded., • Identify missing documents and proactively request or retrieve them., • Accurately enter data into company systems, • Double-check information before submission to avoid errors or compliance issues., • Proactively update managers and teammates on task status, blockers, or unusual findings., • Respond to internal requests with professionalism and timeliness., • Proven experience with problem-solving skills and attention to detail, • Strong communication and interpersonal skills, • Ability to work independently and as part of a team, • Proficiency in Windows and Encompass (Encompass preferred), • Effective Communication: Maintains clear, concise, and proactive communication with team members and supervisors. Seeks clarification when necessary and provides timely updates to ensure alignment and transparency across tasks and responsibilities., • Personal Accountability: Takes full ownership of assigned duties, follows through on commitments, and holds oneself to high performance standards. Proactively addresses challenges and seeks solutions without shifting responsibility., • Professional Integrity: Exercises sound judgment and ethical conduct in all work activities. Demonstrates honesty, consistency, and reliability-even when working independently or under minimal supervision., • 401(k) matching, • Dental insurance, • Health insurance, • Health savings account, • Life insurance, • Paid time off, • Vision insurance In Summary: If you are looking for an opportunity to contribute to a growing organization that values your skills and expertise, we want to hear from you. At Village Capital & Investment LLC, we believe in fostering a supportive and inclusive work environment that encourages professional growth. Apply today to take the next step in your career with us!