Sales & Customer Service Representative
4 days ago
Allentown
Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Employee discounts, • Opportunity for advancement, • Paid time off The Employee shall be employed by Prestige Auto Appearance as a sales representative, responsible for selling vehicle surface protection packages such as window tint, paint protection films, ceramic coatings, wheel repairs, paint less dent removal and to automotive customers. The Sales & Customer Services Representative will be responsible for driving sales and ensuring high levels of customer satisfaction through excellent sales service. The successful candidate will be well-versed in PAA's product offerings and capable of advising customers based on their needs and preferences. Key Responsibilities • Present, promote, and sell products/services using solid arguments to existing and prospective customers, • Establish, develop, and maintain positive business and customer relationships, • Reach out to customer leads through cold calling, • Achieve agreed upon sales targets and outcomes within schedule, • Coordinate sales effort with team members and other departments, • Provide accurate, valid, and complete information by using the right methods/tools, • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, • Keep records of customer interactions, process customer accounts, and file documents, • 75 outbound calls per dayRequired Qualifications, • Proven work experience as a Sales Representative, • Excellent knowledge of Google Suites (Docs, Sheets, Gmail, Keep, etc), • Familiarity with BRM and CRM practices along with the ability to build productive business professional relationships, • Familiarity with virtual phone system such as Ring Central, • Highly motivated and target driven with a proven track record in sales, • Excellent selling, communication, and negotiation skills, • Prioritizing, time management, and organizational skills, • Ability to create and deliver presentations tailored to the customers needs, • Relationship management skills and openness to feedbackJob Responsibilities, • Following a strategic sales cycle to create, convert and retain customers, • Actively sell PAAs products to customers through inbound and outbound sales calls, emails, and in-person visits., • Provide exceptional customer service by addressing inquiries, complaints, and issues in a timely and professional manner., • Assist customers with product selection and provide recommendations based on their needs., • Follow up with customers to ensure satisfaction with products and services and identify opportunities for additional sales., • Maintain accurate records of all customer interactions and sales activities in our CRM system., • Collaborate with the sales and marketing team to identify new target markets and opportunities for growth., • Keep up-to-date with industry trends and product knowledge to maintain a competitive edge., • Communicate and record project information accurately and efficiently with the installation team for smooth and successful outcomes., • Set the tone of the environment, ensuring that the space is in mint condition, music is on and the candle is lit.