RESIDENTIAL PROGRAM MANAGER
2 days ago
Allentown
Job Description About the Role: Lehigh Human Support Services (LHSS) is seeking a compassionate, motivated, and experienced Residential Program Manager to join our leadership team. This role is responsible for overseeing the daily operations of assigned residential programs, ensuring high-quality, person-centered services for individuals with intellectual and developmental disabilities (IDD). The Program Manager serves as the primary leader for residential staff, driving compliance with all regulatory requirements and fostering a supportive, safe, and inclusive living environment. Key Responsibilities • Ensure effective implementation of individualized support plans (ISPs) in alignment with ODP 6100 & 6400 regulations., • Provide direct supervision, coaching, and performance management for Direct Support Professionals (DSPs)., • Review Medication Administration Records (MARs) and complete regular medication checks to ensure accuracy and compliance., • Attend ISP meetings, individual medical appointments, psychiatric evaluations, and other necessary care-related meetings., • Oversee and participate in grocery shopping and procurement of household supplies for assigned homes., • Maintain a safe, respectful, and engaging home environment that promotes health, safety, and personal growth for residents., • Coordinate with interdisciplinary team members, families, and external stakeholders to ensure consistent and high-quality service delivery., • Monitor program operations, complete required documentation, and ensure timely reporting of incidents, progress, and service delivery outcomes., • Conduct regular home visits, staff meetings, and quality checks to maintain compliance with agency and state standards., • Ensure homes are clean, well-maintained, and meet all health, safety, and licensing requirements., • Support staffing coverage as needed to ensure program stability., • Manage scheduling, staff training requirements, and ongoing professional development for assigned programs., • Track and ensure completion of mandatory trainings, certifications, and recertifications for all assigned staff., • Strong understanding of individualized supports and person-centered planning, with the ability to translate plans into effective daily supports., • Excellent leadership, communication, and problem-solving skills, with the ability to coach and mentor staff effectively., • Ability to work collaboratively with a diverse team, adapt to changing needs, and maintain professionalism in a fast-paced environment., • High level of comfort and proficiency with technology, including:, • Therap for documentation and service delivery tracking., • ADP for payroll, time, and attendance management., • Relias for staff training and compliance tracking., • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) for reports, communication, and administrative tasks., • Strong organizational skills with the ability to manage multiple priorities, meet deadlines, and maintain accurate records. Qualifications • Education: Bachelor’s degree preferred or Associate degree in Human Services, Social Work, Psychology, or related field. Equivalent relevant experience will also be considered. Compensation & Benefits • Competitive salary based on experience., • Health, dental, and vision benefits (After 90days Probationary period)., • Paid time off and professional development opportunities., • Supportive, mission-driven work environment. To Apply: Submit your application online at