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Job DescriptionAbout UsNourish is on a mission to improve people's health by making it easy to eat well. Nutrition-related chronic disease is the largest and most overlooked crisis in the world. Food can be medicine: working with a Registered Dietitian is one of the most effective interventions available, but <1% of eligible Americans use their covered benefits.Nourish is building an AI-native, patient-friendly healthcare system centered on nutrition that improves outcomes, lowers costs, and helps people live healthier, longer lives. We launched three years ago, are live in all 50 states, and already have thousands of dietitians and hundreds of thousands of patients on the platform.We are growing quickly, have partnered with national health insurance companies and provider groups, and have raised $115M from top-tier VCs including JP Morgan Growth Equity, Thrive Capital, Index Ventures, Y Combinator, Maverick Ventures, Box Group, Atomico, G Squared, and Pinegrove Venture Partners. Our angel investors include world-class healthcare founders from Oscar, Rightway Health, Headway, Spring Health, and Alto Pharmacy, as well as soccer star Alex Morgan and the founders from Olipop and Notion.Learn more about us here and read about our recent Series B here.About the role As the Senior Manager, Customer Experience at Nourish, you'll lead the charge in building and scaling a high-performing CX team at one of the fastest-growing healthcare start-ups. You'll help design and manage CX team performance and operational workflows - ensuring that every process not only drives operational excellence, but also delivers a best-in-class patient and provider experience. You'll be at the forefront of innovation in healthcare operations, leveraging AI and technology to streamline workflows, and support Nourish's unique care model. Your work will directly shape how our CX function supports business growth, new product launches, and the future of the company. This is a highly cross-functional role that sits at the intersection of operations, and the dietitian and patient experience. You'll manage and develop a team of CX Associates, collaborate with teams across Product & Engineering, Revenue Cycle Management and Provider Operations. You'll collaborate with external vendors and BPO partners, and lead critical operational projects from ideation to execution. This role reports directly to the Head of CX and will have a significant hand in shaping the success of CX at Nourish. This is a full-time role. We prefer NYC-based candidates who can work from our Flatiron office 1–2 days per week, with some remote flexibility, but we're also open to fully remote candidates if it's the right fit. Key responsibilities: • Manage and lead a team of CX Associates, providing ongoing performance feedback, coaching, and career development., • Oversee day-to-day CX operations, ensuring workflows are executed with a high degree of accuracy and efficiency with a focus on putting patients and dietitians first., • Lead hiring, onboarding, and training initiatives to scale the CX Associate team., • Continuously identify and implement workflow optimizations to improve SLAs, CSAT and handle times., • Act as a cross-functional liaison between RCM, Product, Provider Operations, and external vendors and BPOs, • Ensure smooth operational launches for new business lines., • Own and drive ad-hoc operational projects to support business growth and process improvement., • Develop and manage key performance metrics to track team productivity and workflow success. We'd love to hear from you if: • You have 5+ years of experience, with at least 2 years managing a team of 3 or more., • You excel at building relationships and cross-functional collaboration, with experience partnering across technical, operational, and external teams., • You are a strong communicator with high EQ and know how to tailor messaging for different audiences., • You approach problems with a patient-centric approach, focused on delivering best-in-class experience across a patient's health journey, • You have a bias for action and are a proactive, independent problem-solver who thrives in dynamic environments., • You're tech-savvy, with experience using platforms like Front, Aircall, Intercom, and are quick to learn new systems., • You are highly organized, detail-oriented, and can maintain structure even when processes evolve frequently., • Experience in telehealth, healthcare operations, or healthtech companies is a strong plus.More InformationMission & Vision & SuccessNourish Clinical PhilosophyValuesWhy Nourish ExistsTeamCompensation & BenefitsHow We WorkPlease note that you must be legally authorized to work in the U.S. for this position.

Job DescriptionSalary: Base: $65K / yearly, OTE: $130K We are on a journey to help the next million publishers, companies, and creators scale and monetize their audiences. beehiiv is home to thousands of the most popular newsletters and creators in the world, and were just getting started. beehiiv Ad Solutions enable publishers and advertisers to seamlessly work together, driving business value back to our advertising partners & paying out publishers nearly $1 million each month. We are seeking a highly motivated, scrappy, organized and results-driven Account Executive to join our dynamic Ad Solutions team at beehiiv. As a dedicated Account Executive on the Ad Solutions team, youll focus on driving net new business, and hitting aggressive targets. You will be a full-cycle seller, responsible for prospecting, qualifying leads, and closing deals with potential advertising partners. This is a customer-facing role requiring personalized communication across various platforms, including 1:1 personalized email outreach, social media prospecting (LinkedIn, Twitter/X, etc.), and face-to-face interaction with potential customers. The ideal candidate is a self-starter with excellent communication skills, a strong sales aptitude, and experience in the advertising world. Ideally, you'll have: • Ownership & Hustle: Youre excited to start a sales process and scale an ad business from scratch., • Bias for Action: We wont have all the answers, we need someone whos ready to answer questions with action and get stuff done., • Proven Advertising Sales Experience: 2+ years as an Account Executive (or similar) with a track record of exceeding ad sales targets. Preferable experience at an ad network, creator marketing platform, or media agency., • Deep Advertising Knowledge: Strong understanding of ad sales, digital media, and monetization strategies., • Hunter Mentality: You love outbound prospecting and finding creative ways to break into new accounts., • Excellent Communicator: Strong ability to engage, present, and negotiate with executive-level stakeholders., • Tech-Savvy: Experience with CRM tools (HubSpot, LinkedIn Sales Nav, Apollo, etc.)., • Newsletter sales experience: Not a requirement, but a big plus if youve sold newsletter advertising before. What you'll be responsible for: • Full Funnel Sales: Youll have quarterly quotas and execute a full funnel sales cycle to hit that quota., • Prospect & Close: Identify, engage, and convert brands, agencies, and direct advertisers into long-term partners., • Manage full-cycle ad sales: From outreach and discovery to negotiation, contracting, and campaign kickoff., • Client development & renewal: Maintain a close relationship with our post-sale team to identify & execute on upsell and renewal opportunities., • Optimize performance: Use various CRM & research tools (HubSpot, LinkedIn Sales Navt) to track pipeline and maximize revenue growth. Why this role might be for you: • Join a fast-growing start-up and a new team, • High impact and high visibility, • You're autonomous and excited about owning projects, • Excited about new challenges and executing creative solutions Why this role might not be for you: • Not a traditional 9-to-5 position, • Need to manage multiple priorities and stakeholders, • Must be comfortable with rapid iteration and frequent context switching, • High expectations for both speed and quality, • Must navigate complex organizational dynamics Why beehiiv? • Bias towards action:Our first impulse is to act. We dont get bogged down in unnecessary processes or bullsh**t. Perfection is the enemy of progress., • Ownership mentality:This company is ours. We go the extra mile because thats what owners do. Every day, people step up to take on tasks outside of their responsibilities and do whatever it takes for us to succeed., • Building is in our DNA:We are obsessed with improving every aspect of our platform (and ourselves). Whether its our product, support, or partnerships, we never stop working to improve it., • We answer to our users:Nothing matters more than serving our users. If our users fail, we fail., • Ego comes second, but winning comes first:We put our egos aside to work collaboratively and build something special. It doesn't matter who's idea or who's vision, we're here to create the best outcome. We're here to win. We'll take care of you: • Competitive salary, • Stock Options, • Health, Dental, and Vision Insurance, • 401(k) employer match, • Unlimited PTO (mandatory 10 days per year minimum), • Annual in-person team retreat, • Unlimited book budget, • Monthly Wellness Days (every third Friday of the month!)

Job DescriptionSalary: $150,000 - $180,000 Our Business FISPAN Services Inc. (FISPAN) is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred ERP / accounting platform. Founded in 2016 and headquartered in downtown Vancouver, FISPAN is on a mission to create the best product in the FinTech industry and fundamentally change the way that companies bank. Being the market leader in ERP Banking, we work with the worlds Tier 1 banks with assets exceeding $3T, including J.P. Morgan Chase, Wells Fargo, TD and Bank of Montreal. With our rapid growth, we are looking for dynamic and passionate individuals to join our high performance team, in an inclusive culture, that rockets us to number 1 in our space. FISPAN recognizes that passionate, hard working individuals with diverse backgrounds are what makes innovation happen. We are seeking a highly experienced and strategically-minded Enterprise / Strategic Account Manager to join our high-performing Sales team. In this critical role, you will be responsible for closing, owning, nurturing, and expanding relationships with our most important and strategic bank partners in the US and UK. You will be instrumental in driving long-term, high-value partnerships, influencing the banks strategy, and ensuring their success aligns with our company's goals and vision. This position demands a leader capable of navigating complex financial institutions, building and fostering deep relationships, and requires engagement with industry leaders. Key Responsibilities: • Strategic Account Management: Autonomously own and drive the entire sales cycle, from initial prospecting and strategy development to complex negotiations and deal closure, exclusively within the largest banks in the US and UK. Simultaneously, cultivate deep, multi-level relationships across these strategic financial institutions, • Expert Client Understanding: Develop an unparalleled understanding of each bank's specific industry context, bespoke business needs, C-suite objectives, buying behaviors, budget processes, challenges, and long-term goals., • Comprehensive Strategic Planning: Develop and execute comprehensive, multi-year strategic account plans that are tightly aligned with both the bank's objectives and FISPANs vision of the future. Ensure these plans maximize customer satisfaction, retention, and significant revenue growth., • High-Value Deal Negotiation & Closure: Lead and master the full sales cycle for large-scale, multi-product opportunities with these top-tier banks, including those involving bespoke solutions. Demonstrate exceptional skill in closing high-value deals and securing new business within the financial sector., • Trusted Advisor & Executive Engagement: Act as a trusted advisor to senior executives within partner banks, proactively providing insights on fintech trends, competitive landscapes, and how our solutions drive strategic value and transformation. Identify, cultivate, and maintain strong relationships with key stakeholders across these financial organizations., • Cross-Functional Collaboration: Collaborate deeply with internal Product, Marketing, Partner Success, and Service Operations teams to shape solutions, ensure strategic alignment, and guarantee seamless execution of account plans and client experience for our banking partners., • Revenue Growth & Expansion: Be the CEO of your assigned portfolio of the largest banks. Drive significant, measurable revenue growth, strategic expansion of the company's footprint within these strategic accounts, and the acquisition of new high-value banking clients., • Proactive Relationship and Risk Management: Proactively monitor the health of your bank partners, identify potential risks, and implement mitigation strategies to ensure long-term client retention and success. Work closely with Partner Success to address concerns and champion the needs of our banking clients internally. Qualifications: • Bachelor's degree in Business, Finance, Technology, or a related field. MBA preferred., • 10+ years of experience in enterprise sales or strategic account management, with at least 7+ years focused on selling complex software/SaaS solutions within the fintech sector or directly to large, complex organizations., • Proven, quantifiable track record of successfully managing multi-million dollar account portfolios and consistently exceeding quota., • Deep understanding of the fintech industry, banking operations, financial technology stacks, and market trends affecting financial institutions., • Exceptional communication, executive presentation, and high-stakes negotiation skills., • Proven ability to develop, articulate, and execute sophisticated, long-term strategic account plans presented to executive audiences., • Experience building and maintaining relationships with senior executives., • Proficiency with CRM software (e.g., Salesforce, Hubspot) and other sales tools., • Ability to travel as needed (e.g., 2-3 times per quarter). If you are a motivated and a strategic thinker with a passion for sales in the FinTech space, we invite you to join our team and contribute to the continued growth and success. Apply now by submitting your resume and a cover letter detailing your relevant experience and achievements in account management. FISPAN is an equal opportunity employer and welcomes candidates from all backgrounds to apply. Why Work With Us? • Experienced Team: Our CEO is Lisa Shields, a renowned tech entrepreneur whose previous venture, Hyperwallet, was purchased by Paypal and ranks as one of the largest Canadian technology company acquisitions. Lisa is backed by a seasoned leadership team with vast experience scaling technology companies from start-up through growth phases to acquisition. In joining our team you will benefit from that experience and associated mentorship opportunities, and further build your network and knowledge base., • High Growth Environment: FISPAN is an emerging high growth company, and that implies autonomy and leadership over projects. Our employees hold a higher level of responsibility and are presented with various hands-on opportunities from the get-go. We want our team to reach their full potential and career aspirations, and FISPAN helps foster that., • Rich Culture: The Companys culture is its greatest asset, and our team members form bonds that last a lifetime. We plan company-wide events, both virtual and in-person, and other activities to foster togetherness and help drive engagement. We also understand that personal growth happens on multiple levels, and so encourage a work-life balance with ample time to spend with family, explore new ideas and develop hobbies. Compensation Package FISPAN believes in an atmosphere and culture when innovation can flourish, collaboration and teamwork are valued and transparency is at the core of it all. We want our employees to see how the ideas they help generate today have an impact on how we do business tomorrow. With that, the hiring salary range for this position is $150,000 - $180,000 USD base annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive semi-annual bonus program, subject to program eligibility requirements. At FISPAN, we reward employees for achieving their objectives, going beyond the requirements of their job, demonstrating leadership, fostering innovation and advancing the organization as a whole. We value talented people of all backgrounds and characteristics that share our vision of being the number one platform for the business banking ecosystem. Other components of our towards rewards offerings include support of career development, wellbeing, and personal growth. • Extended health and dental benefits, • Paid time off, • Savings and retirement plan matching, • Parenthood top-up, • Mentorship programs, and leadership series (to name a few) Note: The incentive programs, benefits, and perks have certain eligibility requirements and may vary, only be partially or not at all available based on criteria such as location, employment status, etc. Well be happy to clarify eligibility for interviewing candidates. Diversity, Equity & Inclusion As FISPAN continues to grow, we are committed to celebrating diversity, endorsing equity, and encouraging inclusion. This starts in the recruitment process. All job postings are first evaluated in a gender-decoding platform to ensure fair candidate pools. Human Resources and hiring managers also engage in blind hiring and resume review practices to ensure we are being objective and mitigating any potential biases. remote work