Buscar empleo: 336 ofertas de trabajo de role play en Spring Valley, New York (marzo 2026) - page 4

Bilingual Spanish Customer Support Representative (Volvo Car USA)

hace 4 días

Mahwah

Job DescriptionRequisition Title: Bilingual Spanish Customer Support Representative (Volvo Car USA) (049J6) US-NJ-MahwahDescription At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Bilingual Spanish Customer Support Representative (supporting Volvo Car USA) working on-site in Mahwah, NJ, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions. What You’ll Be Doing The Bilingual Spanish Customer Support Representative provides world-class, exceptional customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions. Representing Volvo Cars USA, the representative ensures customer satisfaction through a professional, caring approach. During a Typical Day, You’ll • Coordinate towing and roadside assistance for Volvo car owners., • Deliver high-quality customer support via inbound and outbound voice calls, emails, SMS, and chats, • Navigate systems efficiently to provide accurate, timely, and courteous manner, • Document and all customer interactions in the appropriate systems, • Assist customers with product-related inquiries using all available resources, • Take ownership of resolving customer issues within authority, ensuring customer satisfaction, • High School diploma required; College degree is a plus, • Bilingual in Spanish and English is required - must pass assessments, written and oral., • A minimum of one (1) year of previous customer service call-handling experience, • Roadside dispatching or emergency response experience is preferred, • Ability to work both independently and as part of a team, • Strong decision-making skills, using logic and intuition, • Excellent organizational skills, • Excellent communication skills, both written and verbal, • Experience communicating via phone, email, text, or other written forms, adjusting style as needed, • Creative problem-solving and troubleshooting abilities, • Starting hourly rate of $23 per hour ($21 base plus $2 bilingual premium), • Health/Dental/Vision/Life Insurance, • Flexible Spending Account (FSA) and Health Savings Account (HSA), • 401(k) with company match, • Vacation/Sick Time and Paid Holidays, • Tuition Reimbursement, • Employee Assistance Program, • Employee Discount Program, • Training and Development Programs (Percepta College), • The position is working fully onsite in Mahwah, NJ. Must live within a commutable distance to the office. Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: • Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow., • Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction., • Leave it better – We take ownership and leave every process, person, and place better than we found it., • Win together – We succeed as one—celebrating, supporting, and showing up for each other.

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