Service and Route Coordinator
hace 1 día
New City
Job Description Culligan is currently seeking individuals experienced in customer-focused positions to act as Service & Route Coordinator. The Service & Route Coordinator. works directly with customers to address inquiries, schedule appointments, assign routes and maintain customer accounts. The goal of this position is to supply a superior level of service that exceeds the customers’ expectations. Join Culligan by WaterCo as a Service/Route Coordinator! Are you an organized, customer-focused professional who thrives in a fast-paced environment? Do you enjoy problem solving and optimizing processes to improve efficiency? If so, Culligan by WaterCo is looking for a Service/Route Coordinator to join our team! At Culligan, we are passionate about providing top-quality water solutions to homes and businesses. As a member of our team, you will play a critical role in ensuring smooth operations, enhancing customer experiences, and supporting our field technicians. Why Join Culligan? Pay: $20-$21/hr Employees of Culligan receive a competitive benefits package and exclusive privileges, effective immediately, including: • Medical, Dental and Vision insurance, • 401(K) Match, • Exclusive Culligan Product Discounts, • Paid Time Off (PTO), • Tuition Reimbursement, • Manage inbound and outbound customer calls, addressing inquiries and scheduling service appointments, • Provide in-person customer support and assist with service-related questions, • Optimize service schedules and assign routes to ensure efficiency for field technicians, • Set up an maintain customer accounts, • Track service completion and collaborate with field teams to resolve scheduling conflicts, • Process invoices, work orders, and discounts to ensure accuracy and compliance, • Support field teams with real-time coordination and communication, • 1+ years of customer service experience, route coordination or operations (preferred), • High school diploma or GED, associate or bachelor's degree in business, Operations or related field (preferred), • Proficiency in Microsoft Word and Excel and experience with IFS, Salesforce or similar systems, • Strong communication and organizational skills Decisions and criteria governing the employment relationship with all employees at Culligan by WaterCo are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes. Culligan has over 80 years of experience in the design and distribution of water treatment systems for residential, commercial and industrial applications. We received the Good Housekeeping Seal and Consumer Digest “Best Buy” rating, plus the famous iconic “Hey Culligan Man” tagline. Culligan leads the industry in service, support and product innovation since introducing the first water softener in 1936 with over 800 dealers worldwide and offices in over 90 countries. The company is strong, profitable, and well-positioned in the market with focus on strategic growth initiatives. The business is expanding in previously under-serviced segments, growing revenue both domestically and abroad, and generating higher levels of profitability. For more information or to connect with our recruiting team, text "JOBS" to 847-416-8623 Culligan by WaterCo is an Equal Opportunity Employer. Company DescriptionABOUT CULLIGAN INTERNATIONAL Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment services and solutions. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan's network of franchise dealers in North America, direct operations and other dealers is the largest in the world, with over 7,800 employees and 1,000 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit: CULLIGAN INTERNATIONAL\r\n \r\nFounded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment services and solutions. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan's network of franchise dealers in North America, direct operations and other dealers is the largest in the world, with over 7,800 employees and 1,000 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises.\r\n\r\nFor more information visit: