Account Representative - State Farm Agent Team Member
14 days ago
Boca Raton
Job DescriptionBenefits: • 401(k) matching, • Bonus based on performance, • Competitive salary, • Opportunity for advancement, • Paid time off, • Health insurance, • Training & development Salary Range: $43,000 - $65,000 per year About Us: At Mike Potter Insurance Agency Inc., we are committed to delivering exceptional service and building lasting relationships with our customers. We pride ourselves on our innovative solutions and supportive work environment. Join our team and be part of a dynamic company where your contributions matter! Job Description: We are seeking a motivated and enthusiastic bilingual Customer Service Representative to join our growing team. In this role, you will be the first point of contact for our customers, providing them with timely assistance and information regarding our insurance products and services. You will play a key role in enhancing customer satisfaction and ensuring a positive experience. Key Responsibilities: • Respond to customer inquiries via phone, email, and chat in a courteous and professional manner., • Resolve customer complaints and issues efficiently and effectively., • Maintain a thorough understanding of our insurance products and services to provide accurate information., • Process policy changes, claims, and renewals as needed., • Document customer interactions and feedback in our CRM system., • Collaborate with other departments to ensure customer needs are met., • Identify opportunities for improving processes and enhancing the customer experience.Qualifications:, • High school diploma or equivalent; associates or bachelors degree preferred., • Previous experience in customer service or a related field is a plus., • Excellent communication skills, both verbal and written., • Strong problem-solving abilities and attention to detail., • Proficient in using computers and customer service software., • Ability to work in a fast-paced environment and manage multiple tasks simultaneously., • A positive attitude and a passion for helping others., • Bilingual is highly preferred. Spanish/Portuguese.What We Offer:, • Competitive salary and benefits package., • Opportunities for professional growth and development., • A supportive and inclusive work culture. Mike Potter Insurance Agency Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Type: Full-time Pay: $41,000.00 - $45,000.00 per year Benefits: • 401(k), • Health insurance, • Paid time offShift:, • 8 hour shiftApplication Question(s):, • Do you have any experience working for State Farm Agent?, • Do you have any insurance Experience?Language:, • Portuguese (Preferred), • Spanish (Preferred)Ability to Commute:, • Boca Raton, FL 33428 (Required)Work Location: In person