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This position will report daily to our corporate Headquarters in Boca Raton, Florida. We are seeking a motivated and detail-oriented Junior System Administrator with strong leadership qualities to manage daily helpdesk operations while collaborating closely with our Systems, Network, and Database teams. This is a hybrid role that blends technical support, team management, and cross-functional coordination, offering a growth path toward mid-level system administration and IT leadership. The ideal candidate will bring a combination of hands-on technical skills and people management capabilities, with a proactive approach to support delivery, operational improvement, and cross-departmental collaboration. In this role, you'll be responsible for overseeing the helpdesk teams performance, conducting daily stand-up meetings, managing ticket workflows, and serving as a key liaison between frontline support and infrastructure teams. Key Responsibilities Help Desk Operations & Oversight Supervise day-to-day operations of the IT Help Desk, ensuring timely and effective resolution of service tickets for both onsite and remote users. Conduct daily team meetings to review open tickets, set priorities, and communicate relevant updates. Enforce SLAs and ensure ticket queues are actively managed and escalated when necessary. Perform routine performance assessments, coaching, and training sessions for the Help Desk team to support individual and team development. Monitor support metrics and KPIs, identifying service trends and recommending improvements to boost efficiency and user satisfaction. Technical Support & Escalation Serve as the final escalation point for complex helpdesk incidents requiring advanced troubleshooting or coordination with infrastructure teams. Ensure consistent knowledge sharing and documentation of common issues and solutions within the helpdesk knowledge base. Participate in hardware/software deployment projects, patching cycles, and endpoint lifecycle management. Cross-Departmental Collaboration?? Act as a liaison between the Help Desk and the Systems, Network, and Database teams, facilitating clear communication and coordinated support for IT projects. Assist with server administration, basic networking tasks, and infrastructure support under the guidance of senior sysadmin or network engineers. Help plan and execute cross-functional IT projects, ensuring proper hand-offs, resource coordination, and timely updates. Process Improvement & Reporting Develop and refine Help Desk procedures and onboarding documentation to standardize support practices. Generate periodic reports on helpdesk performance, ticket resolution trends, and user feedback to inform leadership decision-making. Maintain compliance with internal IT policies, user access controls, and operational documentation. Qualifications Qualification Education & Experience Bachelors degree in Information Technology, Computer Science, or a related discipline preferred (or equivalent experience/certifications). 3-5 years of experience in a helpdesk, desktop support, or junior sysadmin role, with at least 1-2 years of leadership or team coordination responsibilities. Prior experience in a regulated industry such as insurance, finance, or healthcare is a plus. Technical Skills Proficient with Windows OS, Office 365, Active Directory, and basic networking (DHCP, DNS, VPN, LAN/WAN). Experience with ITSM/ticketing platforms such as Jira, ServiceNow, or Zendesk, ServiceDesk Plus. Familiarity with scripting, endpoint security tools, and virtualization technologies (VMware, Hyper-V) is a plus. Soft Skills Strong leadership, organizational, and communication skills. Proven ability to coach and support team members in a fast-paced IT environment. Comfortable translating technical concepts into user-friendly language for end-users and non-technical stakeholders. “Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.” “Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ___ The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act, • Los Angeles City Fair Chance Ordinance, • Los Angeles County Fair Chance Ordinance for Employers, • San Francisco Fair Chance Ordinance”

Job Title: Senior Service Desk System Administrator Location: Anchorage, AK Salary Range: $70,000 – $77,000 Employment Type: Full-Time Our industry-leading client are seeking a Senior Service Desk System Administrator to join their IT team in Boca Raton, FL. This role is ideal for someone with a strong background in IT service management, network troubleshooting, and security operations. Qualifications: • 5–7 years of experience in IT, information security, or service management., • Strong understanding of network design, TCP/IP, VLANs, and routing., • Experience with vulnerability assessments, incident response, and operating systems., • Familiarity with ITIL frameworks and service desk best practices., • Hands-on experience with computing systems, network technologies, and security tools. Keywords: IT Service Management, System Administrator, Network Troubleshooting, TCP/IP, VLAN, Routing, Vulnerability Assessment, Incident Response, ITIL, Security Operations, Louisville IT Jobs

We are seeking a motivated and detail-oriented Junior System Administrator with strong leadership qualities to manage daily helpdesk operations while collaborating closely with our Systems, Network, and Database teams.

Job DescriptionGeneral Description The Telephony Administrator is responsible for the configuration, support, and ongoing management of the Tax Collector’s Cisco-based telecommunications systems, with a particular focus on high-volume call center operations. This role supports Unified Communications, VoIP, voicemail, and contact center environments and plays a critical part in ensuring reliable communication across the organization. The ideal candidate is a hands-on, solutions-oriented professional who is comfortable wearing many hats—offering expertise in voice systems while remaining flexible to assist with broader IT functions as needed. Minimum Education and Experience Requirements • Associate degree or higher in Information Technology, Telecommunications, or a related field., • A minimum of three (3) years of experience administering Cisco telephony platforms in an enterprise or public-sector environment., • Experience with high-volume call center setup and maintenance (Cisco UCCX preferred)., • An equivalent combination of education, training, and experience may be considered.Preferred Certifications, • Cisco Certified Network Associate (CCNA) - Collaboration, • Cisco Certified Technician (CCT) – Collaboration, • Cisco Certified Specialist – Collaboration Core, • CompTIA Network+ High-Volume Call Center Management Design, implement, and maintain Cisco Unified Contact Center Express (UCCX) solutions, including IVR menus, call queues, skill-based routing, and reporting. Unified Communications Administration Administer Cisco Unified Communications Manager (CUCM), Unity Connection, and related collaboration platforms. Support and Troubleshooting Respond to support tickets, troubleshoot voice and video communication issues, and ensure uptime for mission-critical systems. Flexibility in IT Functions Assist with various IT projects and provide backup support across systems administration, network troubleshooting, service desk, and hardware deployment as needed. System Monitoring and Optimization Monitor system performance, ensure voice quality, and recommend improvements for call handling and user experience. User Training and Support Provide training and documentation for staff, including call center agents and supervisors, on telephony systems and procedures. Backup and Redundancy Develop and maintain backup strategies and disaster recovery plans for voice systems. Vendor and Licensing Management Coordinate with telecom vendors and manage licensing, support contracts, and billing reconciliation. Documentation and Compliance Maintain detailed documentation on call flows, system configurations, changes, and procedures. Ensure compliance with internal IT policies and regulatory requirements. Critical Competencies for Success Multitasking & Agility Thrives in an environment where priorities shift rapidly. Able to juggle call center support, infrastructure tasks, and IT team collaboration. Team-Oriented Mindset Works collaboratively with IT colleagues to support a wide range of technology initiatives in a service-focused public agency. Customer Service Focus Ensures excellent communication services for both staff and the public. Understands the importance of uptime in a high-demand government setting. Analytical Thinking Identifies problems, evaluates solutions, and implements improvements with minimal supervision. Technical Depth & Breadth Possesses strong knowledge of Cisco telephony and contact center environments, with readiness to cross-train or contribute to other IT areas. Work Conditions Physical Requirements: Work is generally sedentary but may require moving or installing equipment up to 50 pounds. Periodic after-hours work for maintenance or upgrades may be required. Sensory Requirements: Must be able to read configurations and reports and clearly communicate technical information to various stakeholders. Environmental Conditions: Standard office environment, with work in telecom/network closets and data centers as needed. After-hours support may be required for system upgrades, outages, special projects, or emergency response. Powered by JazzHR 8IBuuFZ5CT

Job DescriptionOnsite Position-Working out of our office As a Systems Engineer you will be part of a team that support the infrastructure for our clients ensuring efficient deployment and management. The Systems Engineer plays a crucial role in ensuring stability, security and efficiency of the network infrastructure through effective management. Responsibilities: • Server Infrastructure Management, • Provision, configure and maintain client servers., • Install, configure, and update operating systems, applications, and drivers., • Troubleshoot hardware and software issues on client servers., • Network Infrastructure Management:, • Provision, configure, and maintain client network devices., • Install, configure, and update operating systems, applications, and drivers., • Troubleshoot hardware and software issues on client network devices., • Backup Management:, • Provision, configure, and maintain client backups., • Install, configure, update and test backup systems., • Troubleshot hardware and software issues related to backup services., • User Support:, • Provide technical support to end users for network, server and backup issues., • Collaborate with helpdesk and support teams to resolve escalated issues., • Documentation and Reporting:, • Maintain documentation for server, network and backup infrastructure configurations, procedures, and troubleshooting steps., • Generate reports on deployment, compliance, and security metrics., • Collaboration and Communication:, • Collaborate with other IT teams and stakeholders to ensure alignment of server, network and backup strategies with organizational goals., • Communicate effectively with end users to gather requirements and provide assistance.Qualifications:, • 2-year IT degree or equivalent experience, • Prior experience providing technical support in a Help Desk or Network support environment, • Strong understanding of network infrastructure and network hardware, • Experience with incident-based ticketing systems, • Strong communication skills, both verbal and written., • Ability to work effectively in a team-oriented environment., • Recent experience supporting users remotely, over the phone and in person, • Proficiency in Windows server operating systems (e.g., Windows Server 2019.), • Experience with Microsoft Azure, Intune, AVD and Active Directory administration management., • Knowledge of security concepts and tools., • Familiarity with desktop and server virtualization technologies (e.g., VMware, Hyper-V)., • Analytical mindset with the ability to troubleshoot complex desktop and Intune issues., • Proactive approach to identifying and resolving potential problems., • Ability to prioritize tasks and manage workload effectively., • Attention to detail in documentation and reporting., • Willingness to learn and adapt to new technologies and methodologies in desktop and Intune management., • Desire to take advantage of training and learning opportunities, • Ability to function effectively in a fast-paced environment, • Independent, self-starting attitude, • Microsoft Certified: Azure Administrator Associate or equivalent a plus, • CompTIA Network+ or CCNA a plus Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein. Powered by JazzHR WoX5cLmj1o

Job DescriptionAbout Us We are a leading Managed Service Provider (MSP) dedicated to delivering tailored comprehensive IT solutions to our diverse clientele with a responsive, personal approach. We are an eclectic team of friendly professionals which strive towards the synergy between excellent Customer Experience and optimum operational expectations. Our mission is to understand our customers’ unique needs, streamline operations, enhance security, and foster innovation in every organization we serve. We pride ourselves on our customer-centric approach as trusted advisors and our commitment to deliver excellence in every project, service or support we perform. We are looking for top talent to work in our office that share our core values: • We are team players, striving towards common goals, • We cultivate the golden rule mindset “treat our customers the way we would want to be treated in their shoes”, • We operate with integrity, transparency and accountability in our interactions with each other, customers and other vendorsWe are seeking a skilled and motivated Network and Systems Engineer to join our dynamic team. The ideal candidate should possess a superb technical background, excellent problem-solving skills with superior communications verbal and written , enhanced time management skills, and a passion for maintaining and optimizing network systems. This is an exciting opportunity to work in a fast-paced environment where your contributions will directly impact our clients' success. Role Overview As a Network and Systems Engineer, you will play a critical role in designing, implementing, and maintaining our clients’ network and system infrastructures. You will be responsible for troubleshooting complex technical issues, deploying new technologies, and ensuring optimal system performance in a fast-paced, multi-client environment. Core Responsibilities with Requirements • Design, implement, and maintain complex client networks, servers, and cloud environments., • Monitor and support firewalls, routers, switches, and wireless systems., • Provide technical support including escalated tickets from Tier 1 and 2 teams, guidance to clients, ensuring prompt resolution of issues and maintaining high standards of customer satisfaction., • Perform routine system backups, patch management, and disaster recovery testing., • Document configurations, changes, and procedures for client environments., • Lead technical projects including infrastructure upgrades, migrations, new client on-boarding and software implementation., • Stay updated with the latest industry trends and technologies and recommend improvements to enhance service delivery., • Utilize PSA software to document, track, schedule and escalate ticket requests and RMM tools., • Mentor or Coaching: Tier 1 / 2 occasionally (as needed), • Work directly with ownership on technology strategies Minimum Qualifications and Skills • Proven experience as a Network and Systems Engineer or similar role., • Strong working knowledge of network protocols, routing, and switching., • Relevant experience with network security practices and tools., • Proficiency in system administration, including Windows server operating systems., • Proficiency with virtualization technologies (e.g., VMware, Hyper-V)., • Excellent problem-solving and analytical skills., • Superior communication and interpersonal skills., • Ability to work independently with strong time management skills and operate as part of a team., • Relevant certifications (e.g., Microsoft Certified: Azure Administrator) are a plus., • Min 2 year, preferably 4-year Bachelor’s of Science in Computer Science and Engineering (or equivalent experience)What We Offer, • Competitive Annual base salary of $85,000 - $115,000.00, • Medical insurance, • 401(k) retirement plan with up to a 4% employer match, • Paid Time Off, • Opportunities for professional development with educational reimbursement for certification tests and company provided training resources., • A supportive and collaborative work environment., • Exposure and career advancement into a wide range of technologies and industries.How to Apply If you are a dedicated Network Admin and Systems Engineer looking to join a forward-thinking MSP, we would love to hear from you. Please submit your resume and a cover letter detailing your experience. Online applications accepted only and why you are the perfect fit for this role. We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Join us and be a part of a team that is setting new standards in IT service delivery. Apply today and take the next step in your career as a Network and Systems Engineer! We look forward to receiving your application.

Job Description Job Summary: The IT Operations & Help Desk Support Administrator is responsible for managing day-to-day IT operations and providing Tier 1/2 technical support across headquarters, clinics, mobile units, and other lines of business. This role ensures system stability, user satisfaction, and compliance with healthcare IT standards. The individual will oversee ticketing workflows, device provisioning, patching, and operational readiness while contributing to process improvement and documentation. Additionally, this individual will help modernize the Help Desk by leveraging digital and AI capabilities. Key Responsibilities Help Desk & End-User Support • Manage the ticketing system (Halo or equivalent) and ensure SLA compliance., • Provide Tier 1/2 support for hardware, software, and connectivity issues., • Troubleshoot Windows OS (10/11), M365 applications, and remote access tools., • Maintain inventory of IT assets across HQ, clinics, and mobile units., • Oversee patch management and endpoint security compliance., • Build Halo ESM/CRM workflows with ability to demo, document training, and provide training/communications throughout the organization., • Coordinate with vendors for hardware procurement and service escalations., • Monitor system performance and escalate critical issues as needed., • Support network connectivity (VPN, Wi-Fi) and troubleshoot outages., • Develop SOPs and user guides for IT processes and troubleshooting., • Document system configurations, workflows, and change logs for audit readiness., • Partner with clinical and operational teams to support EHR and application access., • Participate in IT projects, including Halo CRM implementation and system upgrades., • Associate’s degree in Information Technology or related field; Bachelor’s preferred., • 3+ years of experience in IT support or operations., • Strong knowledge of Windows OS, M365, Intune, and endpoint security., • Familiarity with networking basics (VPN, Wi-Fi) and physical security systems., • Excellent troubleshooting and customer service skills., • Understanding of healthcare IT compliance (HIPAA, HITRUST)., • Experience with Halo ESM or similar ITSM platforms., • Knowledge of Azure AD, MFA, and identity access management., • SLA compliance for ticket resolution., • Reduction in recurring incidents through proactive maintenance., • Positive end-user satisfaction scores., • Accurate documentation and audit readiness.

Job DescriptionBenefits: • Certification Compensation Incentive, • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Paid time off ComSys About Us ComSys is a trusted provider of cutting-edge technical solutions, committed to delivering excellence in IT services, cybersecurity, cloud infrastructure, and automation. Our team undergoes rigorous training and stays ahead of the curve with the latest technologies. We foster a culture of collaboration, innovation, and customer satisfaction. Were looking for a highly skilled and resourceful Level 3 Systems Engineer to join our growing team. If you enjoy solving complex IT challenges, optimizing systems, and leading technical projects, we want to hear from you! About the Role • Team: Systems Engineering & Support, • Location: Pompano Beach or Gainesville Florida (not WFH eligible), • Hours: Monday-Friday 8-5, • Start Date: Flexible, • Comprehensive onboarding program to master our technology stack and services, • Access to senior technical mentorship and collaboration with industry experts, • Ongoing professional development, including certifications and hands-on workshops, • Opportunities for leadership and strategic project involvement, • Provide high-level system administration and support across Microsoft 365, Windows Server, Azure, and network infrastructure, • Lead complex IT projects, including cloud migrations, infrastructure upgrades, and cybersecurity implementations, • Troubleshoot and resolve advanced technical issues involving networks, servers, virtualization, and cloud environments, • Manage and optimize enterprise IT environments, ensuring high availability, performance, and security, • Implement and maintain cybersecurity measures, including next-gen firewalls (WatchGuard, SonicWall, Palo Alto), intrusion prevention systems, and endpoint security, • Develop and execute disaster recovery and high-availability strategies, • Mentor and cross-train Level 1 and Level 2 technicians, fostering a collaborative learning environment, • Analyze client pain points, recommend tailored solutions, and enhance IT processes for efficiency, • Maintain and document technical procedures, troubleshooting guides, and IT best practices, • 5+ years of hands-on experience in IT systems engineering, MSP environments, or similar roles, • Expertise in Windows Server administration (2016, 2019, 2022) including Active Directory, Group Policy, DNS, and DHCP, • Strong knowledge of Microsoft 365 & Azure (tenant management, security policies, hybrid environments), • Experience with virtualization technologies, such as VMware, Hyper-V, and Windows Virtual Desktop (WVD), • Proficiency in network security and firewall administration (WatchGuard, Sophos, Palo Alto, SonicWall), • Hands-on experience managing LAN/WAN, routers, switches, and wireless infrastructure, • Strong problem-solving skills with a root-cause analysis mindset, • Excellent communication skills and a customer-first approachNice-to-Haves, • Certifications in Microsoft, Cisco, VMware, or WatchGuard (e.g., Microsoft 365 Certified, Azure Administrator, CCNP, VMware VCP), • Experience in IT automation, scripting (PowerShell, Python), and remote monitoring tools (RMM), • Familiarity with VoIP systems, cloud PBX administration, and hybrid cloud deployments At ComSys, we believe that great IT support is built on strong processes, expert technicians, and a team-focused culture. Were committed to helping employees grow their careers through hands-on experience, mentorship, and exposure to modern IT systems. Join Us If youre an experienced Level 3 Systems Engineer ready to take on new challenges, work on cutting-edge technologies, and grow in a dynamic IT environment, we encourage you to apply.

Job DescriptionSummaryOur client is a leading IT Solutions Company located in the Fort Lauderdale, FL and they are in need of a Level III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities • Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • Having worked in an MSP environment is a MUST., • Three years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise., • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise., • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Fort Lauderdale, FL

Job DescriptionBenefits: • 401(k) matching, • Dental insurance, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development, • Team: Service Desk / Support, • Location: Onsite, • Hours: Monday through Friday 8AM 5PM, • Comprehensive onboarding to understand our service structure, ticketing system, and technology stack, • Access to senior-level resources and a collaborative environment for escalated issues, • Opportunities for technical leadership, mentorship, and day-to-day supervisory development Serve as a technical escalation point for helpdesk technicians, assisting with complex issues and guiding resolution paths Support Level 1 and Level 2 team members by answering technical questions and encouraging skill development through hands-on guidance Monitor ticket activity and quality, helping ensure documentation standards and SLAs are being met Assist in coordinating team availability by helping review timecards, managing PTO visibility, and supporting the Technical Services Coordinator with resourcing clarity Provide real-time coaching during ticket handling, helping the team improve accuracy, efficiency, and troubleshooting techniques Collaborate with the Technical Services Coordinator to support appropriate ticket assignments and task ownership Actively work support tickets alongside the team, maintaining personal technical contribution while setting a quality standard Encourage and participate in knowledge base documentation, helping capture lessons learned and repeatable solutions Relay relevant feedback to leadership regarding team performance trends or recurring technical issues Help foster a positive, accountable, and solutions-driven team environment through daily interactions and supportive leadership About You 5+ years of hands-on IT support experience, preferably in an MSP or high-volume helpdesk setting Proven experience in support escalation, mentoring junior technicians, and handling complex troubleshooting Strong understanding of Windows Server environments, Active Directory, DNS, DHCP, and group policy Proficiency with Microsoft 365, Azure, and related cloud/hybrid infrastructure Hands-on experience with firewall management (e.g., WatchGuard, SonicWall, Sophos), network devices, and endpoint security Strong communication and leadership skills, with a customer-first approach Highly organized with attention to ticketing detail, documentation standards, and team coordination Nice-to-Haves Certifications such as Microsoft 365 Certified, Azure Administrator, CCNP, or WatchGuard Experience with ConnectWise Manage or similar PSA/RMM platforms Familiarity with backup and disaster recovery platforms, VoIP, or monitoring tools Exposure to ticket triage, alert response, or NOC-style environments About ComSys At ComSys, we believe that great IT support is built on strong processes, expert technicians, and a team-focused culture. Were committed to helping employees grow their careers through hands-on experience, mentorship, and exposure to modern IT systems. Join Us If youre an experienced Level 3 tech looking for a leadership path that balances technical depth with team accountability, wed love to have you on board.

Job DescriptionSummaryOur client is a leading IT Solutions Company located in the Fort Lauderdale, FL and they are in need of a Level III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • Having worked in an MSP environment is a MUST., • Three years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise., • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise., • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plusIdeal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.