Senior Operations Manager
21 hours ago
Fort Lauderdale
Job Overview We are seeking an experienced, results-driven, and highly organized Senior Operations Manager to join our growing iGaming team. In this leadership role, you will be responsible for overseeing day-to-day operations, optimizing processes, driving performance, and ensuring a seamless player experience across multiple business functions. The ideal candidate has a strong background in online gaming, casino, sportsbook, sweepstakes, or related digital gaming environments, with proven success leading teams, improving KPIs, and scaling operational efficiency in a fast-paced industry. This is an exciting opportunity to play a key leadership role within a dynamic and rapidly expanding company. Responsibilities • Oversee daily business operations across customer support, payments, fraud, VIP, CRM, and back-office functions., • Develop and implement operational strategies to improve efficiency, scalability, and profitability., • Monitor key performance indicators (KPIs), identify trends, and drive continuous improvement initiatives., • Lead, mentor, and manage department managers, team leads, and operational staff., • Ensure exceptional player experience standards across all customer touchpoints., • Collaborate with executive leadership to align operations with company growth goals., • Manage escalations, incident response, and cross-functional issue resolution., • Optimize workflows, SOPs, automation tools, and internal reporting systems., • Partner with Compliance, Risk, Fraud, Payments, Marketing, and Product teams to ensure smooth operations., • Oversee staffing plans, scheduling, vendor management, and resource allocation., • Support market launches, promotions, operational rollouts, and new product initiatives., • Ensure adherence to regulatory, responsible gaming, and internal policy standards. Requirements • Minimum 5+ years of operations management experience, with at least 3+ years in the iGaming industry., • Strong knowledge of Igaming operations., • Proven leadership experience managing multi-functional teams., • Strong analytical skills with experience using Excel, dashboards, and KPI reporting tools., • Experience with CRM platforms, payment processors, fraud tools, ticketing systems, and player support operations., • Excellent problem-solving, organizational, and decision-making abilities., • Ability to thrive in a fast-paced, high-growth environment., • Strong communication and stakeholder management skills., • Experience building SOPs, scaling teams, and improving processes., • Bachelor's degree preferred but not required based on relevant experience. Preferred Qualifications • Experience in sweepstakes casino or U.S. regulated gaming markets., • Familiarity with VIP operations, retention strategies, and player lifecycle management., • Knowledge of KYC, AML, fraud prevention, and payments operations., • Experience managing remote and in-person teams. Benefits • Health insurance provided, • Paid time off, • Career growth opportunities, • Performance-based bonus potential, • Dynamic and collaborative work environment