Health Navigator (Bilingual Spanish) - Hybrid
16 days ago
Pasadena
Job DescriptionDescriptionThe Health Navigator helps to drive increased engagement and member adherence for key quality program measures. This includes managing multi-modal forms of communication including phone, sms, email and portal. This role collaborates with other teams within the organization to deliver care to members in a coordinated and streamlined manner. This role may also interface with providers, health plans and other partners on an as needed basis. *Please note preferred work schedule at the bottom of the page Our Values: • Put Patients First, • Empower Entrepreneurial Provider and Care Teams, • Operate with Integrity & Excellence, • Be Innovative, • Conduct outreach to members with specified clinical gaps to help coordinate care and gap closure activities, • Schedule appointments for patients with the internal team and/or external provider offices, • Manage work through multiple portals required to access all relevant patient data, • Conduct outreach to provider offices in efforts to help patients schedule appointments, relay relevant health information, or obtain medical records, • Manage sms and email queues as assigned for incoming and outgoing patient communication, • Able to communicate with members in a language with or without the use of translation services, • Manage basic office functions such as faxing, voicemail, and mail, • Able to accurately enter patient data into relevant platforms and document outcomes in a clear and concise manner, • Able to educate patients on basic healthcare terminology and topics, • Pre-visit prep: assist with confirmation calls, rescheduling, and chart prep, • Post-visit work: assist in closing out any visit orders, such as referrals, faxing of notes, sending lab referrals, etc, • Assist patients in completing health questionnaires and documenting responses within EMR and/or designated platform., • Maintain all patient data in compliance with the organization’s PHI practices and following Health Insurance Portability and Accountability Act (HIPAA) standards, • Must reside in Greater Los Angeles area to fulfill occasional onsite requirements, • Must be fluent in Spanish, • Minimum of high school diploma or GED; Associate's degree or higher preferred, • At least one (1) year of healthcare related experience, • Reliable transportation and willingness to travel to office locations and provider sites as needed, • Ability to keep a high level of confidence and discretion when dealing with sensitive information, • Ability to prioritize and effectively multi-task, • Excellent organizational skills and strong attention to detail, • Excellent analytical critical reasoning, • Effective interpersonal/professional communication skills with patients, peers, providers, health plans or other internal/external colleagues, • Excellent customer service skills, • Ability to work independently with limited supervision, • Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint, etc.) You are great for this role if:, • You are fluent in Mandarin/Cantonese, • You have at 2+ years of IPA/MSO/HP experience, or general healthcare experience, • Medical Assistant certification, • Call center or sales experience, • Electronic medical record and/or practice management system experience, • You thrive in a fast-paced environment, • This role follows a hybrid work structure where the expectation is to work remotely from home and onsite as needed on a weekly basis, Monday through Friday, standard business hours. This position will be primarily remote with occasional travel to provider offices in the Los Angeles/Orange County area. The home office for this role is located at 1658 W. Valley Blvd. Suite 120 Alhambra, CA 91803.