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  • Prep Supervisor
    Prep Supervisor
    1 day ago
    $22–$24 hourly
    Full-time
    Hunts Point, The Bronx

    Position Summary The Prep Production Supervisor is responsible for overseeing daily prep and batch production operations, ensuring all products are prepared accurately, safely, efficiently, and on schedule. This role supervises daily production execution, team assignments, inventory and par levels, quality control, and production performance. The Prep Production Supervisor is responsible for executing against established operational metrics and escalating issues that may impact product availability, quality, food safety, or production deadlines. This position works closely with the Production Manager and cross-functional teams to ensure production needs are met across all locations. Key Responsibilities Production Planning & Execution • Create and compile daily par sheets to determine current inventory levels and identify prep and batch production needs., • Assign daily prep and production tasks based on par levels, inventory, staffing, and operational priorities., • Create and oversee daily prep and batch production schedules for the current location., • Ensure assigned prep and production tasks are completed accurately and within required timelines., • Maintain appropriate par levels for all batch-produced items in walk-in coolers and storage areas., • Ensure production is completed on time to prevent product shortages and 86s., • Oversee the preparation and fulfillment of production orders for current and upcoming satellite locations., • Monitor production throughout the shift and adjust staffing, assignments, and priorities as operational needs change., • Identify opportunities to improve production efficiency, organization, workflow, and capacity., • Escalate production delays, equipment downtime, staffing shortages, inventory issues, or other barriers that may impact production. Performance & Operational Metrics • Monitor daily production performance against established company metrics and targets., • Support execution of the company’s Never 86 standards and proactively identify products at risk of shortage., • Monitor assigned task completion, production completion, assigned completion %, NVA %, and other established production KPIs., • Ensure required production tasks, checks, and documentation are completed accurately and on time., • Identify performance gaps and take corrective action within the Supervisor’s control., • Escalate recurring issues, missed targets, capacity constraints, or other significant performance concerns to the Production Manager., • Hold team members accountable for assigned work, production standards, and completion expectations. Food Quality & Quality Control • Ensure all recipes, prep procedures, portioning standards, and production specifications are consistently followed., • Ensure all products meet company quality standards, food safety requirements, and established QC specifications before release or distribution., • Execute and oversee required quality-control checks throughout production., • Ensure that required QC tasks and checks are completed and accurately documented., • Monitor products for consistency in taste, texture, appearance, portioning, and other established quality standards., • Identify products that do not meet established standards and ensure appropriate corrective action is taken., • Escalate significant or recurring quality concerns to the Production Manager and appropriate departments., • Support continuous improvement of production and QC processes. Food Safety & Sanitation • Ensure all food is prepared, handled, cooled, stored, and transported in accordance with company procedures and applicable food safety requirements., • Ensure proper labeling, dating, storage, rotation, and handling of all prepared and batch-produced products., • Ensure production areas, equipment, and storage areas are maintained in accordance with sanitation and food safety standards., • Monitor employee compliance with food safety, sanitation, and personal hygiene requirements., • Immediately address or escalate food safety concerns. Team Leadership • Assign daily responsibilities and clearly communicate production priorities and expectations to the team., • Monitor employee performance throughout the shift and provide real-time coaching and direction., • Hold team members accountable for productivity, quality, food safety, task completion, and company standards., • Support the training and development of production employees., • Identify staffing, training, or performance concerns and communicate them to the Production Manager., • Maintain an organized, productive, and accountable production environment. Communication & Cross-Functional Coordination • Maintain effective communication with the Production Manager, Shift Managers, Supervisors, and production team regarding daily priorities and operational needs., • Collaborate with relevant departments, including R&D, Procurement, Distribution, and Management, to support efficient production., • Communicate issues related to prep, staffing, inventory, product quality, production capacity, equipment, or deadlines., • Support production planning and fulfillment requirements for satellite locations and company growth initiatives., • Provide clear handoffs and updates regarding incomplete production, shortages, quality concerns, or other issues requiring follow-up. Qualifications • Previous experience in food production, commissary, kitchen, or high-volume food-service operations., • Previous supervisory or team-lead experience preferred., • Strong understanding of food safety, sanitation, inventory management, and production procedures., • Ability to read, follow, and enforce standardized recipes and production specifications., • Experience working with production targets, KPIs, or performance metrics preferred., • Strong organizational, planning, and problem-solving skills., • Ability to prioritize production needs and manage multiple deadlines in a fast-paced environment., • Strong communication, coaching, and leadership skills., • Comfortable using scheduling, inventory, production-management, and reporting systems., • Ability to identify operational issues, take appropriate corrective action, and escalate when necessary., • Ability to work collaboratively across multiple departments.

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  • Assistant Manager
    Assistant Manager
    2 days ago
    $24 hourly
    Full-time
    Manhattan, New York

    Harlem Shake is looking for an experienced, dependable, and hands-on Assistant Manager to support daily restaurant operations at our Harlem location. The Assistant Manager works closely with the Store Manager to lead the team, maintain strong operational standards, and provide an excellent guest experience. This is an active floor-management position that requires someone who can coach employees, solve problems, maintain accountability, and step into any area of the restaurant when needed. Responsibilities: • Lead FOH and BOH employees during assigned shifts, • Support the Store Manager with daily restaurant operations, • Assign employee stations, breaks, side work, and cleaning responsibilities, • Conduct preshift meetings and communicate daily priorities, • Make sure employees complete all assigned opening, closing, and operational checklists, • Coach employees and provide clear, respectful feedback, • Address attendance, performance, uniform, and policy concerns, • Document employee coaching and corrective-action issues when required, • Support employee training, cross-training, and development, • Maintain a positive, professional, and accountable workplace, • Provide excellent customer service and resolve guest concerns, • Monitor speed of service, order accuracy, food quality, and presentation, • Make sure FOH employees provide a warm welcome and goodbye to every guest, • Support the kitchen during high-volume periods when needed, • Monitor restaurant cleanliness throughout the shift, • Complete opening and closing procedures, • Handle cash, deposits, drawer counts, refunds, voids, discounts, and manager comps accurately, • Review register activity and investigate cash discrepancies, • Make sure waste, refunds, voids, and complimentary items are recorded correctly, • Monitor labor and make appropriate staffing adjustments based on business volume, • Assist with employee schedules and shift coverage, • Monitor inventory levels and communicate shortages, • Assist with receiving, organizing, and rotating deliveries, • Follow FIFO and proper food-storage procedures, • Enforce food-safety, allergen, sanitation, and NYC Department of Health requirements, • Complete required temperature, cleaning, safety, and operational logs, • Make sure equipment issues, incidents, injuries, and guest complaints are properly documented and reported, • Follow and enforce all Harlem Shake policies, recipes, service standards, and operational procedures, • Perform other management and restaurant duties as needed Qualifications: • Previous restaurant supervisory or assistant-management experience is required, • Fast-casual, quick-service, or full-service restaurant experience is preferred, • Valid NYC Food Protection Certificate is required, • Strong leadership, communication, organization, and problem-solving skills, • Comfortable coaching employees and holding the team accountable, • Able to remain calm and make decisions in a fast-paced environment, • Experience with POS systems, cash handling, deposits, scheduling, inventory, and labor management, • Strong understanding of food safety and sanitation requirements, • Dependable, punctual, detail-oriented, and professional, • Able to work independently while following direction from the Store Manager and senior leadership, • Must be available to work evenings, weekends, and holidays as required Physical Requirements: • Able to stand and move throughout the entire shift, • Able to work in dining-room and kitchen environments, • Able to bend, reach, lift, carry, and perform repetitive tasks, • Able to safely lift and carry up to 50 pounds, • Able to work around grills, fryers, heat, steam, and other restaurant equipment Job Type: Full-time Pay: $20–$24 per hour Schedule: Eight-hour shifts with evening, weekend, and holiday availability as needed Location: Harlem Shake, 100 W. 124th Street, New York, NY 10027 Benefits may include a flexible schedule, paid vacation, and 401(k) eligibility.

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  • Deli Clerk (Experienced)
    Deli Clerk (Experienced)
    22 days ago
    $17–$19 hourly
    Full-time
    Manhattan, New York

    Job Summary We are looking for an energetic, customer-focused Experienced Deli Clerk to join our full-time team in East Harlem! In this role, you will provide exceptional service at our deli counter, operate specialized equipment safely, prepare fresh foods, and ensure our display cases are stocked, appealing, and pristine. If you have prior experience working in a grocery deli or food service environment in NYC and thrive in a fast-paced neighborhood setting, we want to hear from you! Key Responsibilities • Customer Service: Warmly greet customers, take custom orders, and slice meats and cheeses to exact customer specifications., • Food Preparation: Prepare fresh deli items, including salads, hot meals, sandwiches, and catering trays, adhering to strict food quality and taste standards., • Product Management: Keep deli cases fully stocked, rotated (FIFO), neatly arranged, and properly tagged with accurate pricing., • Equipment & Maintenance: Safely operate, clean, and sanitize commercial deli slicers, scales, fryers, ovens, and food preparation tools., • Sanitation & Compliance: Maintain a spotless workstation following NYC Department of Health codes, food handling standards, and store safety policies., • Inventory Control: Monitor product freshness, track waste, and assist with receiving and stocking deli shipments. Qualifications & Requirements • Experience: Minimum 1–2 years of experience in a supermarket deli or food service setting required., • Food Safety: Deep knowledge of safe food-handling standards., • Skills: Strong customer service orientation, basic math skills for weighing/pricing items, and comfort using commercial deli slicers., • Physical Requirements: Ability to stand for long periods, perform repetitive hand/wrist movements, lift up to 40 lbs, and work in walk-in coolers and freezers., • Availability: Full-time open availability, including weekends and holidays. Benefits • Competitive pay ($17.00 – $19.00/hr), • Employee store discount, • Consistent full-time scheduling, • Convenient access via public transit (Subway / Bus) Schedule • 8-hour shifts, • Day / Evening shifts, • Weekend and holiday availability required How to Apply: Call the number on Google, or drop off your resume in person at the office!

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  • Line Cook
    Line Cook
    2 days ago
    $20 hourly
    Full-time
    Manhattan, New York

    Harlem Shake is looking for an experienced and dependable Line Cook to join our kitchen team at our Harlem location. Our line cooks work in a busy, fast-paced kitchen preparing burgers, fries, chicken, shakes, and other menu items according to Harlem Shake recipes and quality standards. This position requires speed, accuracy, teamwork, and strong attention to food safety and cleanliness. Responsibilities: • Prepare and cook menu items according to recipes, portion standards, and guest requests, • Work assigned stations, including grill, fry, assembly, prep, and other kitchen areas as needed, • Make sure every order is prepared accurately, safely, and within the expected ticket time, • Complete daily food preparation, including batching, portioning, labeling, and stocking, • Follow FIFO procedures and properly rotate all food products, • Check food quality, freshness, temperatures, labels, and expiration dates, • Follow NYC Department of Health food-storage and sanitation requirements, • Prevent cross-contamination and follow all allergen procedures, • Keep stations stocked, clean, sanitized, and organized throughout the shift, • Complete opening, shift-change, and closing checklists, • Clean kitchen equipment, work surfaces, floors, storage areas, and assigned stations, • Properly record food waste and communicate low-stock items to the manager, • Follow manager and shift-lead instructions, • Assist other team members during busy periods, • Cross-train and complete prep, dishwashing, cleaning, or other kitchen responsibilities when needed, • Follow all Harlem Shake recipes, policies, safety procedures, and workplace standards Qualifications: • Previous line-cook, grill-cook, or fast-casual restaurant experience is strongly preferred, • Comfortable working in a high-volume and fast-paced kitchen, • Able to follow recipes, instructions, and food-safety procedures, • Strong sense of urgency and attention to detail, • Dependable, punctual, productive, and able to work well with a team, • Able to communicate clearly with managers and coworkers, • Willing to learn different kitchen stations and accept coaching, • Must maintain a professional and respectful attitude, • Must be available for scheduled shifts, including evenings, weekends, and holidays as needed Physical Requirements: • Able to stand and move throughout the entire shift, • Able to work around grills, fryers, heat, steam, and other kitchen equipment, • Able to bend, reach, lift, carry, and perform repetitive tasks, • Able to safely lift and carry up to 50 pounds, • Able to work safely in hot, busy, and sometimes confined kitchen areas Job Types: Full-time and part-time Pay: $15–$18 per hour plus tips Location: Harlem Shake, 100 W. 124th Street, New York, NY 10027 Benefits may include a flexible schedule, paid vacation, and 401(k) eligibility.

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