Computer Sales & Customer Service Technician
15 days ago
Campbell
Job Description Do you love sales and upselling? Do you love customer service and building long-term customer relationships? Join ClickAway as a Computer Sales & Customer Service Technician, where your focus will be on both sales and service! You’ll diagnose, repair, and optimize devices, smartphones, tablets, laptops, desktops, ensuring customers leave satisfied and equipped with technology that meets their needs. With an emphasis on customer care and sales, you’ll have the opportunity to convert inquiries into loyal customers, maximizing each interaction for both service excellence and sales potential. Are you Expert in: • Windows Laptops & Desktop Repairs (Hardware & Software), • Apple Laptops & iMac Repairs (Hardware & Software), • Operating System Repairs (Installation / Corruption Repair / Data Migration), • iPhone & Android Repairs (Screens / Batteries / Motherboard Repair), • Tablet Repairs (Screens / Glass / Batteries / Motherboard), • Printer Repairs (Maintenance & Parts Replacement), • Network Setup & Repairs (Cabling / Configuration / Troubleshooting), • Data Recoveries (HDD & SSD Recovery), • Provide a first-rate customer experience by listening carefully, understanding needs, and recommending the best solutions., • Convert inquiries into transactions by actively engaging with customers and offering relevant services, upgrades, and device solutions., • Perform screen and battery replacements, hardware upgrades, and software optimizations for various devices., • Use diagnostic tools across Apple, Android, Windows, and Chrome devices to identify issues and guide customers toward the right repair or replacement solutions., • Collaborate closely with the Sales Account Manager to maximize sales per invoice, ensuring customer satisfaction and profitability., • Set up servers, networks, and connected devices for homes and businesses, creating a seamless tech experience for our customers., • Required: High School diploma or equivalent, 2-3 years of experience in a similar role with a strong focus on sales and customer service., • Sales-Driven: Motivated by targets, comfortable with commissions, and able to guide customers toward the best tech solutions., • Competitive pay structure: $70,000 - $120,000+ annual potential with commission, spiffs, and bonuses., • Health, dental, 401K, and PTO benefits., • Sales and Customer Service Excellence: Skilled in creating a positive experience that builds trust and encourages repeat business., • Technical expertise in device hardware, software, data recovery, and network setup., • Valid California Driver’s License and clean driving record. Pay: $70,000.00 - $130,000.00+ (including commissions & bonuses) Per Year Benefits: • 401(k), • Dental insurance, • Health insurance, • Vision insurance, • Life insurance, • 2 weeks+ paid time off, • 40 hours per week, • 5 workdays per week, • 8 hour workday, • Day shift, • Monday to Friday + Saturdays, • Bonus opportunities, • Would you be willing to consent to a background and previous employment reference check in accordance with local/state/federal law if hired?, • Are you available to work all hours and days of operation, especially Friday, Saturday, and Monday along with 2 other work days?, • Customer service: 2 years (Required), • Sales: 2 years (Required), • Computer Hardware Troubleshooting: 2 years (Required), • California Driver's License (Required)