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The Jewelry Store Manager is responsible for overseeing the daily operations of the store, ensuring an exceptional customer experience, and driving sales and profitability. This role involves managing staff, inventory, and visual merchandising, while maintaining a high standard of service and adherence to company policies. Key Responsibilities: 1. Sales and Customer Service: - Lead and motivate the sales team to meet or exceed sales goals. - Provide exceptional customer service, ensuring customers’ needs are met and addressing any concerns. - Assist customers with product selections, providing detailed information on jewelry features, quality, and value. - Develop strategies to improve customer retention and brand loyalty. 2. Team Management: - Hire, train, and manage sales associates and other store staff. - Schedule and assign duties to staff, ensuring adequate coverage during peak hours. - Conduct regular performance evaluations, provide feedback, and foster a positive work environment. - Ensure staff are knowledgeable about product offerings and sales techniques. 3. *Inventory Management: - Oversee inventory control, ensuring products are accurately stocked and tracked. - Conduct regular inventory checks, manage stock levels, and coordinate reordering with suppliers. - Ensure jewelry pieces are properly displayed and maintained in accordance with store guidelines. 4. Visual Merchandising: - Create attractive product displays that align with brand image and attract customers. - Regularly update displays and ensure that store aesthetics are in line with marketing campaigns and seasonal trends. 5. Financial Management: - Oversee the store’s financial performance, including meeting sales targets, controlling expenses, and ensuring profitability. - Prepare daily, weekly, and monthly sales reports for upper management. - Handle cash management, including processing transactions, reconciling cash registers, and ensuring accurate financial reporting. 6. Compliance and Security: - Ensure compliance with all store policies, health and safety regulations, and legal requirements. - Maintain security measures to safeguard high-value merchandise, including lock-up procedures and monitoring of CCTV systems. - Handle customer complaints or incidents in a professional manner. 7. Marketing and Promotion: - Collaborate with marketing teams to implement promotional campaigns, in-store events, and special offers. - Use social media and other marketing channels to attract new customers and increase brand visibility. Qualifications: - Proven experience in retail management, preferably in jewelry or luxury goods. - Strong leadership and interpersonal skills with the ability to motivate and lead a team. - Excellent customer service and communication skills. - Solid understanding of inventory management, sales processes, and financial reporting. - Attention to detail and ability to maintain high standards of store presentation. - Knowledge of jewelry products, including diamonds, precious metals, and gemstones (preferred). - Ability to work a flexible schedule, including weekends and holidays. Education & Experience: - High school diploma or equivalent (required). - Bachelor’s degree in business, marketing, or a related field (preferred). - Previous experience in a jewelry store or luxury retail setting is a plus. This role offers the opportunity to manage a dynamic retail environment and contribute to the success of a growing jewelry brand. The Jewelry Store Manager is expected to combine excellent leadership with a passion for fine jewelry and customer satisfaction.
Job Description: Barista at Qahawa Valley Cafe Position: Full-Time Barista Location: Qahawa Valley Cafe Overview: We are seeking a dedicated full-time Barista for the opening of Qahawa Valley Cafe. As a key team member, you will play a crucial role in creating exceptional coffee experiences for our customers. Responsibilities: - Skillfully present beverages, ensuring they are visually appealing and reflect the quality of our cafe. - Assist in creating seasonal or special menu items, showcasing creativity in beverage presentation. - Making drinks Baristas prepare coffee, tea, and other drinks, and may also handle food. They may also create new specialty drinks. - Customer service Baristas greet customers, answer questions, and provide friendly service. They may also get to know regular customers and their orders. - Inventory Baristas keep track of inventory and order supplies as needed. Qualifications: - Drive-through barista experience is a must at least 2 years as Baristas in coffee houses, cafes, roasteries, or large cafe chains. - Genuine interest and passion for coffee and tea. - Strong customer service and communication skills. - Great attitude and pride in work. - Ability to problem-solve quickly and handle multiple tasks. - Responsible team player who can take initiative. Other Requirements: - Availability to work around peak hours, including nights, early mornings, weekends, and holidays. - Must retain reasonably open availability to meet the current needs of the shop. - Willingness to work as part of a high-energy, efficient team in a fast-paced environment. - Cleaning Baristas keep their work stations and the establishment clean and sanitized. They may also wash dishes and equipment. * Cash handling Baristas operate cash registers and card machines, and collect cash or credit card payments. - Training Baristas may participate in regular training to learn new recipes and improve their coffee knowledge. They may also train new baristas. * Troubleshooting Baristas troubleshoot problems with equipment and schedule repairs when needed. * Health and safety Baristas follow health and safety guidelines. Join us at Qahawa Valley Cafe and help create memorable experiences for our customers!