Low Voltage Security Technician
7 days ago
Richmond Hill
Job Description Installation Technician (Tiers 1, 2 & 3) – Integrated Security SafeTouch Security, a recognized company serving the community for over 30 years, values its employees as the cornerstone of our success. Join our team and become part of a culture dedicated to excellence and innovation. Job Summary The Installation Technician at SafeTouch Security installs, services, and maintains residential and small-business security systems, including burglar alarms, cameras, video doorbells, smart-home devices, and related low-voltage equipment. This role requires strong mechanical ability, comfort working in attics/crawlspaces, and the ability to run wire, mount devices, program panels, and educate customers on system use. This is a three-tiered role with increasing levels of responsibility and expertise. Tier One Duties and Responsibilities • Assist senior technicians with residential and small business security system installations., • Support with running and securing low-voltage wiring through attics, walls, crawlspaces, and ceilings., • Mount and install equipment, including keypads, door/window contacts, motion detectors, glass breaks, sirens, and control panels., • Assist with installation of security cameras, video doorbells, and smart home components as needed., • Perform basic system testing (sensor checks, communication tests, walk tests) and help troubleshoot common issues., • Learn basic programming and configuration of alarm panels and connected devices., • Maintain accurate documentation, including equipment used, serial numbers, and job completion notes., • Provide professional customer service and assist with basic customer questions during installation., • Follow safety procedures and keep the job site clean, organized, and hazard-free, including thorough clean-up at the end of each project and workday., • Participate in an on-call rotation., • High school diploma or equivalent., • Interest in hands-on work and willingness to learn the security installation trade., • Basic understanding of low-voltage systems and wiring., • Comfortable using hand tools (drill, ladder, fish tape, testers, etc.) while consistently following safe work practices and maintaining a safety-first mindset., • Strong technical aptitude with attention to detail and problem-solving skills., • Work well independently and collaboratively in a team environment., • Strong communication skills and a customer-service mindset., • Pass drug screening and background check requirements., • Valid driver's license with an insurable driving record and ongoing compliance with SafeTouch’s fleet driving policy., • Independently complete standard to intermediate residential and small business installations., • Perform service calls, including troubleshooting sensor issues, wiring faults, communication failures, and device replacement., • Install and configure equipment such as alarm panels, keypads, sensors, cameras, and smart home devices., • Perform clean and professional wire routing, termination, labeling, and device mounting., • Complete full system testing and verify proper operation before job completion., • Educate customers on system operation, app use, arming/disarming, and basic troubleshooting., • Maintain accurate records of equipment inventory and project documentation., • Provide guidance and training support to Tier 1 technicians., • Coordinate with customers to schedule installation/service appointments and confirm site readiness., • Ensure compliance with industry standards and company installation guidelines., • Stay updated on security alarm technology, camera systems, and installation best practices., • Follow safety procedures and keep the job site clean, organized, and hazard-free, including thorough clean-up at the end of each project and workday., • Participate in an on-call rotation., • High school diploma or equivalent., • Two or more years of experience in security alarm installation, low-voltage installation, or related field., • Strong knowledge of alarm system components, wiring methods, troubleshooting techniques, and established safety protocols., • Comfortable performing installation tasks in residential and light commercial settings, consistently prioritizing safe work practices., • Ability to handle multiple jobs and service calls while meeting quality and customer service expectations., • Strong problem-solving and analytical skills; detail-oriented with technical aptitude., • Excellent communication and interpersonal skills with customers, coworkers, and vendors., • Pass drug screening and background check requirements., • Valid driver's license with an insurable driving record and ongoing compliance with SafeTouch’s fleet driving policy., • Independently coordinate and complete complex residential and small business installations and service work., • Design and recommend customized security solutions, including burglar alarm, video surveillance, smart home integration, and small business security needs., • Lead panel takeovers, complex troubleshooting, and advanced system diagnostics., • Install and configure advanced devices such as multi-camera systems, network-connected cameras/NVRs, smart locks, and integration components (as applicable)., • Conduct system inspections, audits, and quality control checks to ensure SafeTouch installation standards are met., • Provide mentorship, training, and technical support to Tier 1 and Tier 2 technicians., • Maintain accurate documentation, including job notes, equipment tracking, and service outcomes., • Build strong relationships with customers and vendors and represent SafeTouch professionally in the field., • Ensure compliance with industry standards, regulations, and SafeTouch policies., • Stay updated on emerging security technology and installation best practices., • Assist in improving standard operating procedures, training materials, and field best practices., • Follow safety procedures and keep the job site clean, organized, and hazard-free, including thorough clean-up at the end of each project and workday., • Participate in an on-call rotation., • High school diploma or equivalent., • Three or more years of experience in security alarm installation and service (residential and/or small business)., • Advanced knowledge of alarm system components, wiring, programming, troubleshooting, and safe installation practices., • Demonstrated ability to lead complex installations and resolve advanced technical issues in the field while maintaining a strong commitment to safety., • Ability to coordinate multiple installations/service calls and maintain quality, documentation, and customer satisfaction., • Strong leadership, organization, and time management skills., • Excellent communication and interpersonal skills with customers, coworkers, and vendors., • Security/low-voltage certifications are preferred (training may also be made available through SafeTouch)., • Pass drug screening and background check requirements., • Valid driver's license with an insurable driving record and ongoing compliance with SafeTouch’s fleet driving policy., • Work indoors and outdoors in varying conditions, including attics, crawl spaces, roofs, and uneven or slippery surfaces., • Stand, walk, sit, bend, kneel, crouch, reach, and safely ascend/descend stairs or ladders for extended periods., • Move and handle equipment or materials up to 50 pounds., • Use hand tools, power equipment, and technology safely, requiring adequate vision, hearing, and manual dexterity., • Observe details, read documents (electronic or hard copy), and present or exchange information clearly in person, by phone, in writing, or electronically., • Communicate effectively during interpersonal interactions and presentations., • Drive to and from work and client sites as business needs require. Core Work Hours/Availability: • Regular schedule: 7:00 AM to 4:00 PM Tuesday through Saturday, with overtime as business needs require., • Training schedule: Typically, Monday through Friday during the initial training period. Benefits: • Competitive pay plus quarterly incentive opportunities, • Comprehensive benefits package (medical, dental, vision), • 401(k) with match, • Paid time off and holidays Alternate keywords: Home automation, smart home, door locks, electronic locks, thermostats, cameras, life safety, alarm installation, electronic security, physical security, security systems, low voltage security technician, residential & small business security, intrusion detection