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Overnight Front Desk Manager Location: Hudson Yards Hotel, New York, NY Schedule: Overnight shifts, including weekends and holidays About Us Hudson Yards Hotel is a boutique property at the heart of New York City, blending luxury with a warm, personalized guest experience. Our team is passionate about hospitality, and we believe in creating a workplace where everyone feels valued. Your Mission As the Overnight Front Desk Assistant Manager & Acting Manager on Duty, you will be the primary point of contact for guests and hotel operations overnight. You will ensure smooth check-ins and check-outs, address guest concerns, and oversee the front office team to deliver an exceptional guest experience. In the absence of senior management, you will handle operational decisions, resolve guest issues, and coordinate with other hotel departments to maintain seamless service. Key Responsibilities - Guest Services & Front Office Operations - Serve as the Acting Manager on Duty (MOD) overnight, ensuring efficient front office operations and addressing any guest needs. - Oversee guest check-in/check-out process, ensuring proper identification and payment methods are secured. - Supervise and support the front office team, ensuring all guest interactions are warm, personalized, and efficient. - Handle and resolve guest complaints or service issues that cannot be settled by front desk agents, providing timely follow-up. - Monitor and manage VIP guest arrivals and departures, ensuring all special requests are fulfilled. - Motivate and encourage team members to upsell rooms and services, driving additional revenue. Financial & Administrative Duties - Ensure all folio postings, deposits, and settlements are handled properly and in a timely manner. - Maintain accuracy in cash handling, billing, and financial transactions, ensuring compliance with internal audit procedures. - Prepare and distribute end-of-shift reports to senior management and ensure all key information is documented. Hotel Safety & Operations Oversight - Maintain a visible and proactive presence throughout the hotel, monitoring safety and security. - Coordinate with housekeeping and maintenance to address any urgent facility issues overnight. - Ensure all internal policies and security procedures are upheld to maintain a safe environment for guests and staff. What You Bring - 3+ years of front office experience in a hotel environment, with at least 1 year in a leadership or supervisory role. - Strong problem-solving skills, able to handle guest concerns with professionalism and efficiency. - Excellent communication abilities (verbal, written, and body language) to interact with guests, team members, and management. - Ability to work independently and make operational decisions in the absence of senior leadership. - Strong financial acumen, ensuring accuracy in transactions. - Experience using hotel management systems (e.g., Mews, Opera, or similar). - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). - Must be legally authorized to work in the United States. Why Join Us? - Opportunity to work in a start-up boutique hotel with a growing and dynamic team. - Gain valuable leadership experience as the overnight Manager on Duty. - Work in a fast-paced, guest-focused environment where every night is unique. If you’re a night owl with a passion for hospitality, apply today and help us create unforgettable guest experiences!

General Responsibilities: · Ensure that the club and exercise equipment are clean and well maintained while providing excellent customer service to all members and guests · Complete housekeeping tasks such as cleaning widows, dusting, moping, sweeping, garbage removal, polish stainless steel, etc. · Ensure clean folded towels are available at all times around the facility and in locker rooms · Maintain a clean locker room including showers, toilets, sinks, steam room, sauna, lockers, and vanity areas · Regularly stock housekeeping supplies and help keep well organized storage areas · Operate and have full understanding of various chemicals and personal protective equipment · Assist with event and party set-up and break-down; including setting up tables, chairs, etc. · Ensure that the sidewalk entrance, stairwells, elevators, and lobby are presentable at all times · Notify management team when any rooms or equipment need immediate attention · Follows safety standards and practices at all times Supervisor Responsibilities: · Operates cleaning machinery for deep cleaning floors (tenant machine, doodle scrubber, carpet extractor, etc.) · Assists in onboarding and integrating new housekeeping hires by training them on SOPs, equipment, and continues to develop them and provide resources to them to be successful · Engages and builds relationships with members with exceptional customer service · Assist with daily maintenance of venue, including: changing light bulbs, replacing damaged basketball nets, snaking a drain, fixing small equipment, replacing or repairing locker doors, etc. · Familiar with and executes sense of urgency for emergency protocols (leaks, fire safety, etc.) · Strong facility knowledge and problem-solving skills. Troubleshoots issues in the moment (tripped electrical breaker, error code on boiler, thermostat in alarm, elevator shut down etc.) · Project Delegation and Audit: o Ensure clear communication of project requirements and deadlines · Manage callouts while on shift · Manage Inventory o Oversee inventory levels and ensure that supplies are stocked and managed efficiently · Assist in schedule creation with Senior Operations managers o Help draft schedules that align with operational needs o Address scheduling conflicts Qualifications: · 1+ year experience as Housekeeping I Associate, preferred · 25+ hours/ week · “Above Expectations” performance on Quarterly Reviews · Expertise with cleaning machinery · Ability to train Hospitality Associates · Business proficiency in English · 100% reliable · OSHA 10 Certified, preferred

Bronxworks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and is guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 37 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field. RESPONSIBILITIES Provide direct services to clients, including intake, engagement, assessment, referral, service plan development and follow-ups. Attend monthly Community board, NYPD and other stakeholder’s meetings to promote program, center activities or events. Monitor and recruit interns and volunteers Monitor and document client progress toward service plan goals. Will increase Pyramid Community Service Program community engagement and assist Director with creating engaging programming to enhance Pyramid Community Service Program awareness. Will conduct in-house audits on files and facility to make sure we complies with DOH and DYCD. Document all interactions with, or on behalf of, clients. Build community partnerships to strengthen center’s community resources. Provide general clerical support, including filing, faxing, word processing, typing, photocopying, and data entry. Answer telephones, take messages and direct calls to the appropriate parties. Report to, and meet with, supervisor on a monthly basis. Complete program reports on a monthly basis or more frequently as required. Assist with special projects as required. Perform additional duties as assigned by Director. QUALIFICATIONS High School diploma or equivalent credential required. A minimum of 1-years of relevant work experience. Proficiency in English required; proficiency in a second language preferred. Strong oral and written communication, time management and organizational skills are necessary. Proficiency in Microsoft Office suite and other standard business technology is required. PHYSICAL REQUIREMENTS Ability to use a computer for prolonged periods. Ability to occasionally lift and/or move up to 10 pounds. Ability to stand, walk, or sit for long periods of time. Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork. Ability to bend and retrieve objects and/or documents. Ability to travel in the boroughs of New York City and its adjacent counties via public transportation. Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work. BronxWorks seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity, and in accordance with federal, state and local laws, does not discriminate unlawfully against employees and applicants for employment on the basis of age, color, creed, disability, marital status, military status, national origin (including ancestry), predisposing genetic characteristic, race, sex, gender, actual or perceived sexual orientation (including actual or perceived heterosexuality, homosexuality, bisexuality and asexuality), status as a victim of domestic violence, or any other characteristic protected by law. This commitment applies to all terms, conditions and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination.

SAGE is the world’s largest and oldest organization dedicated to improving the lives of lesbian, gay, bisexual, transgender, and queer or questioning (LGBTQ+) older adults. Founded in 1978 and headquartered in New York City, SAGE is a national organization that offers supportive services and consumer resources for LGBTQ+ older adults and their caregivers, advocates for public policy changes that address the needs of LGBTQ+ older people, and provides cultural competency training for aging providers and LGBTQ+ organizations, largely through its National Resource Center on LGBTQ+ Aging and its growing social enterprise SAGECare. SAGE’s current Strategic Plan emphasizes scaling its impact on behalf of LGBTQ+ older people and diversifying through shifts in its organizational structure and decentralization of organizational leadership and decision-making. One such organizational change is the creation of a new division called SAGEServes, housing the agency’s New York service programs and older adult centers. SAGEServes includes SAGE's existing service programs in New York city; the four older adult centers; and SAGE’s replicated direct service programs in other parts of the country. The new division works in tandem with the national initiative programs that SAGE offers consumers and providers, as well as a new social enterprises division that will house new ventures and opportunities for profit-generating services for the organization. Summary: The Director of Care Management Services is accountable for all aspects of SAGE’s Care Management programming throughout New York City, including contract management and oversight and supervision of 12 department staff. The position directly supervises the Assistant Director of Care Management Services, the Assistant Director of Caregiving, the Wellness Counselor, and the Care Management Coordinator, while providing overall strategic oversight and guidance to all of Care Management Services. The position collaborates within SAGE and with external providers to offer on-site programs and activities that promote health, wellness, and a vibrant community. Responsibilities: · Oversee the implementation of Care Management services for LGBTQ+ older adults at all four SAGE Centers, as well as the Caregiving program, Case Assistance, and other supportive programming · Develop, implement, manage, support, and evaluate all programs in Care Management Services and ensure they meet contracted deliverables and outcomes within SAGE’s strategic plan · Manage and oversee department and funding budgets from city, state, federal, and private funding and ensure timely delivery of programmatic goals and monitor and ensure spending is in alignment with funding and SAGE’s budget · Ensure compliance with program guidelines, funding requirements, and organizational policies, while monitoring adherence to compliance standards across the team · Work with the Development and Finance teams to identify new funding sources and collaborate on grant proposals · Engage in weekly supervision with all direct reports, including social work interns · Facilitate a weekly team meeting to review department updates, strategy, and case assignments · Manage clinical supervision of staff in collaboration with the Clinical Consultant · Oversee the Care Management social work intern program consisting of 4-6 students · Ensure complete, accurate, and timely documentation of care management activities within all paper and electronic resources and databases · Prepare for program audits for NYC Aging, DOHMH/GMHI, as well as other contracts · Represent the department at Director-level meetings and other organizational functions · Represent SAGE with government agencies, private funders, and on external committees or professional/networking groups · Foster cross-functional collaboration within the organization, particularly with Finance, Development, and other departments · Cultivate and maintain relationships with external partners, including community organizations, government agencies, and other stakeholders, to further the agency’s mission and increase program impact · Provide other support as needed to programming or SAGE overall Required Qualifications: · A minimum of 6 years of experience successfully managing multiple and complex funding sources and managing large teams · LMSW required · SIFI (Supervision in Field Instruction) certification required · Strong organizational skills with a demonstrated track record of collaboration, leading and influencing progress of complex progress towards goals across an organization, and an understanding of relationship among Program, Finance, Human Resources and other stakeholders in ensuring successful outcomes · Substantive knowledge or prior experience in aging or LGBTQ+ fields, including an understanding of issues facing marginalized older adults, particularly BIPOC and transgender elders · Ability to plan and multi-task, and to produce under the pressure of deadlines and unexpected occurrences · Demonstrated project management ability, involving complex and unpredictable variables · Superior written and verbal communication skills · Strong alignment with SAGE’s mission and values, with a passion for serving older LGBTQ+ adults and other marginalized communities. Preferred qualifications: · Familiarity with NYC Aging, DOHMH, or similar regulations/systems/processes, as well as applicable government, nonprofit, and community social service programs serving low income adults in New York City · Experience with Salesforce and NYC Aging databases preferred · Strong understanding of performance measurement and metrics to evaluate program impact and effectiveness · Familiarity with issues of cultural and linguistic competency with regards to ability, race, ethnicity, class, sexuality, gender identity and expression, and other characteristics that affect the lives of diverse older adults · Fluency in Spanish (verbal and written) Location: Hybrid with at least 2 days per week in-person, working out of either one SAGE’s Centers (in Brooklyn, Bronx, Harlem, or Midtown) or SAGE’s headquarters at 305 7th Ave. Schedule: Generally Monday – Friday, 9:30am – 5:30pm. This exempt and key managerial position requires occasional flexibility with scheduling to address any programming need, at any time or location within New York City Salary Range: $95,000-$105,000 Reports to: Senior Director of SAGEServes Supportive Services Benefits: SAGE offers an attractive benefits package. Equal Employment Opportunity SAGE is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, ethnicity, creed, color, religion, sex or gender, sexual orientation, gender identity, gender expression, alienage or national origin, ancestry, age, citizenship status, marital or family status, family medical history or genetic information, veteran status, HIV serostatus, military or military discharge status, height, weight, disability or handicap, domestic violence victim status, employment status, socioeconomic status, criminal history or arrest record, sexual or other reproductive health decisions, natural hair or hairstyle, or any other status or characteristic protected by applicable federal, state, or local laws. SAGE is dedicated to this policy, with respect to all matters concerning employment.