Lincoln Business Machines Inc.
Manhattan, New York
We are an IT consulting company/MSP based in Manhattan, and we have been providing IT support for small to medium size businesses since 1992. We are looking for a self-motivated and well-rounded IT Specialist who has 3+ years of experience working for a Managed Services Provider (MSP) or IT Services firm. This is a Tier II/Tier III role that sets you on a path to become a senior level network engineer.
We are a service-based company, so the ideal candidate must have not only solid technical skills but also the ability to interface with clients, communicate in a clear, professional manner and provide them with impeccable service on the daily basis.
Responsibilities and Duties:
You will be the first point of contact and work directly with our clients to resolve various technical problems via phone or email
Respond to tickets, run diagnostic programs, isolate problems, determine and implement solutions
Must be able to resolve 20 tickets daily
Occasionally you might be asked to go to client’s site
Troubleshoot issues related to applications, workstations, servers, networking, wireless, VOIP
Perform account management and maintenance for various applications and systems (create or modify user accounts and permissions, reset passwords, install/reinstall applications, printers, check for updates, monitor backups)
Follow-up with end users to provide status updates
Communicate with customers at all levels of technical and non-technical skills sets
We are looking for someone who has:
Hands on experience supporting PC & Mac workstations, servers, networking devices
Solid working knowledge of Windows servers/Active Directory/Group Policy
High level of proficiency in the implementation and support of Office 365 environments
Advanced networking knowledge (DHCP, DNS, VPN)
A calm and focused approach to high-pressure situations in a client -driven environment
Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality of service
Sound understanding of customer support, operations, processes and ticketing
Experience working for a Managed Services Provider (MSP), Outsourced IT company, or other IT Consulting Services
Enthusiasm to serve customers
Qualifications and Skills
Must have at least 3 years of MSP experience
Must have 5+ years of Help Desk experience
Desktop support (Windows 7, 10 and Mac)
Server support (Windows 2008/2012/2016/2019)
Mobile support (iOS and Android)
Windows domain environments
Business cloud solutions (Office 365/ Dropbox / Google / AWS)
Routing, Switching, and Firewall
VLAN, DNS, DHCP, WiFi, VOIP, VPN
Microsoft 365/Active Directory
VMware, Hyper-V, Azure
