IT Project Traveling Technician
hace 13 días
Tampa
Job Description Job Title: Traveling IT Field Technician (1099 Contractor) Department: Operations Location: Will be traveling nationwide and technicians will be away from home for 3 to 4 weeks at time. ROLE SUMMARY/OBJECTIVE As a Traveling Field Service Technician, you will be responsible for responding to break/fix service tickets across multiple states. You will travel to various government office locations, troubleshoot, and resolve technical issues within established Service Level Agreement (SLA) timelines. This is an excellent opportunity for someone who enjoys traveling, problem-solving, providing top-notch customer service, and working independently in the field. This is a 1099 contractor role, on call as needed. All travel expenses will be paid for, aside from, per diem. This role is project-to-project availability. Pay: $225.00 per day. CONTRACTOR DUTIES • Diagnose and repair a wide range of IT equipment, including computers, printers, cameras, biometric scanners, and signature pads., • Travel to assigned government office locations nationwide and resolve service tickets promptly and professionally., • Troubleshoot and perform repairs on hardware and software issues in Windows 10 environments., • Complete and maintain accurate service records, inventory reports, and ticket documentation., • Ensure all service requests are completed within the specified SLA timeframes., • Provide exceptional customer service, maintaining professional communication with clients and ensuring high satisfaction levels., • Manage and carry up to 50 pounds of equipment, tools, and supplies. MINIMUM EDUCATION, EXPERIENCE, AND ABILITIES • Can reside in any reside anywhere in the United States but required to be near a major airport., • Minimum 2-3 years’ experience in IT field service, with hands-on experience responding to break/fix service tickets., • Strong experience with IT hardware, including PCs, printers, cameras, biometric devices, and peripheral equipment., • Proficiency in Windows 10 troubleshooting and basic system maintenance., • Familiarity with enterprise-level IT systems and environments., • Knowledge of additional technical areas such as Active Directory, Hard Drive Imaging, and Network Management is a plus., • A+ Certification (or equivalent) required., • Excellent customer service skills, with a focus on communication and professionalism., • Strong problem-solving and troubleshooting abilities., • Ability to carry and transport equipment up to 50 pounds., • Comfortable using and transporting tools and equipment., • Ability to submit detailed inventories and reports accurately and on time., • Clean background check and willingness to undergo an extensive security screening., • Mandatory item included valid U. S Driver's License., • US Citizenship required by our customer base; no dual citizenship permitted. TRAVEL REQUIREMENTS • Travel 100% during the duration of projects., • Overnight travel stays for multiple nights as required., • Accurately submit travel expenses weekly. CERTIFICATES, LICENSES, REGISTRATIONS • A valid and unrestricted driver's license, at time of employment, is required., • No major traffic violations within the past 10 years (e.g., DUI, reckless driving, suspended license)., • Current certifications such as A+, Network+, Microsoft, CCNA, and other relevant certifications are highly desired., • This position requires the ability to obtain and maintain necessary access and security clearances, including but not limited to State Driver’s Licenses, TSA/UEP clearances, and Federal security clearances relevant to your project. PHYSICAL DEMANDS: • Ability to lift 30-50 pounds routinely, occasionally up to 75 pounds., • Requires long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities., • Requires manual dexterity and ability to manipulate small objects as well as climb ladders. WORK ENVIRONMENT • Work is typically performed in a variety of office environments including exposure to heat, cold and/or air particles such as dust., • We are a drug-free workplace including Cannabis If you have a passion for IT troubleshooting, enjoy helping others, and are ready to take on the challenge of working in a field-based role, we encourage you to apply! Form 10 Group, Inc., is a Service Disabled, Veteran Owned, Small Business (SDVOSB). Our team’s mission is to help our public sector agency customers become the most technologically advanced and efficient organizations possible so they can best serve their citizens, residents, and constituents. We are a premier provider of outsourced professional IT Services to large corporations serving the public sector and government agencies alike, nationwide. Come join a growing and dynamic team! For information on Form 10 Group, visit our website at Form 10 Group – The complete IT solutions company. Form 10 Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Form 10 Group is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please reach out to us via the "contact us" section of our website. . Form 10 Group is committed to growing a workforce free of discrimination, harassment and retaliation and maintaining a drug-free workplace.