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  • Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    24 days ago
    $18–$20 hourly
    Full-time
    Manhattan, New York

    Position: Customer Service Representative Location: New York, Manhattan Are you ready to grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders? We are seeking an enthusiastic and detail-oriented Customer Service Representative to join our team and take charge of the day-to-day operations of one of our e-bike stores in New York, Union Square. In this role, you will oversee customer service, inventory tasks, and operational tasks, while ensuring that the store operates seamlessly. Your dedication will be rewarded with a competitive hourly rate of $18-$20 per hour, along with performance-based bonuses. Join Whizz today and help us make transportation solutions faster, smoother, and more innovative! Key Responsibilities: New Customers: • Help customers choose the right bike, battery, accessories, and services., • Assist with signing up for subscriptions, processing payments, and setting up accounts., • Explain bike features and make sure customers have a great first experience. Existing Customers: • Support customers with repairs, payments, and subscription questions., • Coordinate repairs with mechanics and perform minor bike adjustments when needed., • Handle invoicing, service follow-ups, and work with customer accounts., • Inspect bikes and manage fines when necessary. Operations & Store Support: • Prepare reports about sales, inventory, and store operations., • Monitor inventory levels and coordinate stock as needed., • Keep the store clean, organized, and welcoming., • Assist with opening and closing the store., • Support your team and supervisor with other tasks as needed. Requirements: • Comfortable using Microsoft Office, Google Sheets, and other common productivity tools., • Good at multitasking and staying organized in a busy environment., • Ability to connect and work well with different types of people., • Flexible to work weekdays and weekends (if necessary)., • Knowledge of additional languages (Spanish, French, or others) is a plus. Employee benefits: Training provided: We believe in empowering you to reach new heights. Paid time off: Recharge and relax with vacation, sick leave, and public holidays. 401(k) retirement plan: Invest in your future. Performance-based bonuses: Enjoy additional bonuses tied to your outstanding performance. Flexible 8-hour shifts: Balance work and life seamlessly.

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  • Experienced Table Games Dealer for Resorts World NYC
    Experienced Table Games Dealer for Resorts World NYC
    1 month ago
    $21–$25 hourly
    Full-time
    Jamaica, Queens

    A Table Games Department Dealer II is expected to exemplify our core values, which are honesty, loyalty, compassion, hard work and harmony. To be successful in this position, a Table Games Dealer II must be skilled at dealing various table games, driven to provide exceptional customer service, dedicated to maintaining game integrity and security, while maintaining a professional appearance and attitude at all times. Essential Functions/Requirements: • Must be 18 years or older and eligible to work in the United States., • High school diploma or equivalent., • A minimum of 12 months’ experience dealing table games in a Class III gaming facility preferred with at least two of the five core games, one of which must be Blackjack. (Core Games are Blackjack, Baccarat, Roulette, Craps and Pai Gow Tiles)., • Ability to qualify for, obtain, and maintain a New York State Gaming Commission license., • Required to successfully complete a pre-employment background check., • Ability to deal all poker derivative games and their variations., • Ability to showcase dealer skills through a live casino table audition., • Proficiently and efficiently, deal assigned table games, controlling game pace and ensuring strict adherence to policies and procedures related to the game., • Accurately pay and take winning and losing wagers according to company policy., • Demonstrated proficiency in basic math, with the ability to accurately perform mathematical functions applicable to business needs., • Manual dexterity to operate job-related equipment and deal a variety of table games., • Request for and enter Players’ Club Account information in the dealer display and maintain accuracy of player ratings in the system., • Track all transactions through the dealer display on the table and ensure accuracy., • Complete, verify information, and appropriately sign all associated documents., • Maintain constant and vigilant security of company assets, • Maintain full alertness and knowledge of who is participating in each round of play through visual tracking and verbal communication with all players., • Maintain complete game protection at all times., • Must be able to work with technology required by the position, including using and reading a digital display screen on a live casino table., • Ability to see and distinguish color, letters, numbers, and symbols., • Adhere to and comply with all Table Games Department and company policies, procedures, and gaming regulations, including NYSGC rules, Federal and State Laws and regulations, and RWNYC Internal Controls applicable to the position., • Adhere to all Company Compulsive and Problem Gambling Plan regulations, specifically prohibiting service to minors and/or intoxicated persons., • Report any functionality, safety, or compliance issues with equipment, as well as any discrepancies in transactions to their direct manager., • Report any potential risks or errors, whether anticipated or already occurred, to the Table Games Management., • Ensure all transactions are accurate and completed according to Table Games Department Procedures., • Inform the Table Games Floor Manager of all irregularities, including all errors and suspicious activities., • Demonstrate understanding of how actions and decisions may impact the company both financially and in guest relations, and maintain confidentiality of sensitive information., • Provide exceptional and professional customer service to all patrons and team members, ensuring a positive and engaging experience regardless of the volume or nature of the interaction., • Ability to explain game-related questions precisely and clearly in English., • Ability to maintain composure when high-pressure situations occur with guests, demonstrating patience and effective communication, especially with those facing language barriers., • Pass on all pertinent information to the direct supervisor as well as incoming staff., • Ability to work effectively with others, communicate clearly, and receive direction., • Ability to read, analyze, and interpret documents, write detailed information and correspondence, and effectively present information., • Must demonstrate flexibility in accommodating guest requests that have received management approval., • Reliable, consistent, and punctual attendance is required, including adherence to all scheduled break times and prompt arrival at assigned section to ensure seamless operations and meet guest demands., • Must be willing and able to work weekends, holidays, and any assigned shifts., • Must be able to attend educational events, briefings, and training sessions required for professional skill improvement and learning new procedures., • Maintain a well-groomed, neat, and professional appearance, as well as personal hygiene, and adhere to assigned uniform, badge, and name tag requirements., • Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying schedules to reflect the business needs of the property. Core Competencies: • Demonstrates consistent regard and dedication to guests, vendors, colleagues, and the Company by being engaged, interested and productive., • Demonstrates a constant desire to actively and collaboratively assist in building the best practices necessary for the Company’s success., • Demonstrates an understanding of how their actions and decisions may have an impact on the Company both financially and on guest relations., • Demonstrates the courage and initiative to present new ideas and the perspective to create positive results., • Exhibits respectful consideration of viewpoints, situations and suggestions., • Exhibits high standards of customer service, putting the guest at the forefront of every decision., • Demonstrates the ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members, • Demonstrates the ability to keep confidential information is only accessible to individuals authorized by the company. Physical Demands: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. • While performing the duties of this job, the Team Member is regularly required to talk and hear., • Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, feel objects, tools or controls, reach with hands and arms, climb or balance, stoop, stretch and bend. Craps dealers will perform the function of Stickperson., • Team Member is occasionally required to kneel, crouch, or crawl., • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus., • Essential responsibilities include moderate physical ability such as lift or maneuver at least twenty-five (25) pounds, and prolonged standing during the shift. Work Environment: The work environment characteristics described here are representative of those that must be met by Team Members while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • The noise level in the work environment varies. When on the casino floor, the noise level can routinely be loud., • Staff will routinely encounter patrons who may use strong or colorful language and are expected to maintain professionalism and a non-reactive demeanor., • The role involves working in a setting where there is a possibility of exposure to various forms of aerosols, smoke, and/or vapor., • Must be able to handle intoxicated guests in a professional manner. Pay Transparency: $21-24/hr plus Tokes About Resorts World The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce. NOTE: This job description is not intended to be all-inclusive. Team Members may perform other related duties as required meeting the ongoing needs of the organization.

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  • Outside Sales Representative
    Outside Sales Representative
    2 months ago
    $80000–$120000 yearly
    Full-time
    Gowanus Heights, Brooklyn

    Position: Outside Sales Consultant Location: Brooklyn, NY Reports to: Outside Sales Manager Status: Full-time, salaried About the Position Brooklyn SolarWorks has an opportunity for a passionate Outside Sales Consultant to join our dynamic Sales team. As an Outside Sales Consultant, you will be the expert that guides homeowners through the exciting journey to going solar. You will explain complex topics to customers in an easy-to-understand way and ensure their solar system meets their needs. Demonstrating integrity in every interaction, you will build meaningful relationships with customers and make sure their experience is nothing short of outstanding. Through these relationships you’ll build a referral network of friends and neighbors, which you will use to increase your sales volume and continue to spread clean energy and consumer savings throughout the city. Responsibilities: • Complete daily phone and in-person consultations., • Gather information to accurately identify our customers’ solar needs., • Prepare and share quotes and tax credit information with our customers., • Satisfy all customer questions and concerns about their potential solar installation., • Prepare loan applications for customer completion., • Generate and share contracts., • Sign new customers up for installation and seamlessly transition the project to our permitting team., • Provide after-sales service including courtesy calls and site visits., • Generate referral business. Required qualifications: • At least one year of solar sales experience., • At least two years of B2C and technical sales experience., • Experience generating new business through referrals., • Excellent interpersonal skills and a friendly disposition., • Ability to relate technical information in easy-to-understand terms., • Ability to travel around the city and work irregular hours including some evenings and weekends., • Ability to shape customer marketing strategies., • Strong technology skills and high fluency in G-Suite and CRMs., • Ability to work independently and under moderate supervision., • Valid NYS driver’s license, held for at least three years, and a clean driving record. Preferred qualifications: • Understanding of consumer psychology., • Bi-lingual (English and Spanish). Benefits/Compensation: • This is a commission-based role with a base pay range of $50,000 - $60,000 per year, based on experience. The On Target Earnings (OTE) with commission is $80,000- $120,000+ annually., • Benefits: medical (including free option), dental, vision, and life insurance., • 401k Retirement Plan (Traditional and Roth) with 4% tiered match and quarterly profit-sharing bonus., • Other benefits include: pre-tax transportation deferral, HSA, FSA, and free EAP., • Paid time off and 11 company holidays. About Brooklyn SolarWorks Founded in 2015, Brooklyn SolarWorks is a solar design and installation firm focused on delivering solar built for NYC homeowners. By designing systems specifically for urban rooftops and navigating the city’s complex permitting and infrastructure, we make solar possible where others can’t. With over 3,000 installations across the five boroughs, our team is helping build a cleaner, more resilient city powered by solar energy. At Brooklyn SolarWorks you’ll find a diverse community of local New Yorkers who work hard and have fun. Our people are resourceful problem solvers full of creative ideas, committed to the team’s success, adaptable to change, and deeply passionate about helping our customers go solar. Brooklyn SolarWorks offers equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, language, religion, age, sex, national origin, citizenship, immigration status, disability status, genetics, family or marital status, protected veteran status, sexual orientation, gender/gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The above job description is not all encompassing. Position functions and qualification requirements may vary depending on business necessity.

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