Customer Service Representative (CSR)
5 hours ago
Long Island City, Queens
We are looking for a motivated, detail-driven, and fluent Italian speaker—even if you don’t have direct experience yet—who is ready to begin a new career in luxury fashion and grow into a key partner in our company. As a Virtual Customer Liaison at CAPIORO, you’ll learn the business from the ground up. You’ll start by supporting our premium made-to-measure fashion clients and grow into managing a global team as we expand across New York and beyond. This is a rare opportunity to step into the world of high-end style, customer excellence, and modern entrepreneurship. Who We’re Looking For 1. You speak Italian fluently (English is required too), 2. You are polite, respectful, eager to learn, and take pride in helping others, 3. You may not have experience, but you’re motivated to grow into something bigger, 4. You’re reliable, professional, and detail-oriented, 5. Tech-comfortable (CRM systems, spreadsheets, basic marketing tools), 6. Available to work 5–25 hours/week based on company growth, 7. Excited to grow with a brand, not just clock in. You want more than just a job—you want a path to leadership and partnership 🎯 Key Responsibilities 1. Manage customer communications across email, WhatsApp, and social platforms, 2. Handle order updates, exchanges, and returns with precision and care, 3. Support and follow up with clients, especially across the Tristate NY region, 4. Track and reduce shipping losses and alteration costs, 5. Coordinate with tailors, designers, and logistics to ensure timely, premium delivery, 6. Use integrated tools (CRM, AI, marketing automation) to proactively support sales and retention, 7. Anticipate client needs and elevate the luxury service experience at every touchpoint