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Job Description Operations Manager Personal Injury Pre-Litigation CR Legal Team | Greensboro, North Carolina At CR Legal Team, our Brand Promise is to "Stand Up For You" by staying true to our Mission to provide "Whole-Person Legal Care™" and by following through with our Core Values to "Care Like Family, Listen To Learn and Do What's Right." Operations isn't just about efficiency, it's about enabling our mission to deliver Whole-Person Legal Care™ to clients navigating their most challenging moments. As our Operations Manager for Personal Injury Pre-Litigation, you'll lead our case manager teams, refine our processes, and serve as the critical bridge between attorneys and operational staff. About CR Legal Team CR Commitment! CR Results! We're Over 35 Years Strong and We're Just Getting Started! We're not your typical law firm. We're a Team of dedicated professionals serving clients across North Carolina and beyond. Our Brand Promise is powerful: We Stand Up For You! We live this promise through our Core Values: Care Like Family - For over 35 years, we have Cared for our clients as if they were members of our own families. Listen To Learn - We believe that as long as we live, we should be learning and seeking to understand others. Do What's Right - We remain fierce and loyal advocates for those who cannot always speak for themselves. We celebrate diversity of thought and action. We believe collaboration drives innovation. We're committed to continuous learning and growth for our clients, our communities, and every member of our Team. The Role This is a high-impact position focused on managing case manager leaders and staff within the Personal Injury Pre-Litigation division. You'll work closely with senior leadership and be mentored by our PI Senior Partner, Litigation Operations Manager, and Managing Partner. What You'll Do Team Leadership: Lead, coach, and mentor case manager leaders and staff. Handle screening and hiring to performance management and professional development. Foster a culture of belonging, continuous improvement, and accountability. Process Identification & Refinement: Find what's broken, fix what's complicated, document what works. Evaluate and recommend improvements to operational policies and procedures that align with firm goals and deliver exceptional client experiences. Process Compliance: Ensure our pre-litigation workflow is followed consistently across all case managers. Oversee execution from Case Setup through Closing. Identify bottlenecks, refine procedures, and make sure every case manager executes consistently. Consistency Across Process: Ensure same quality output regardless of who's handling the file. Develop and execute training programs on department-specific processes and procedures. Lead change management initiatives within the practice area. Workflow Management: Balance attorney and case manager workloads, project capacity needs, and optimize throughput. Monitor case progression, balance caseloads, and keep cases moving through stages efficiently. Track throughput and adjust as needed to optimize team effectiveness. Attorney-Case Manager Alignment: Serve as the bridge that keeps attorneys and case managers aligned and communicating effectively. Translate legal strategy into operational execution, ensuring case managers understand attorney expectations and priorities. Facilitate communication, coordinate on case assignments, and resolve misalignments before they become problems. Partner with senior attorneys on case triaging and assignment strategies. Create clear communication channels that enable seamless collaboration between both teams. KPI Compliance & Division Morale: Hit the numbers while keeping the team motivated and thriving. Produce weekly, monthly, quarterly, and annual operational reports. Leverage KPI dashboards to monitor client satisfaction, case flow, response times, and operational efficiency. Use data to identify trends, anticipate challenges, and recommend solutions. Address concerns proactively, recognize excellence, and maintain the morale that makes this division work. Cross-Functional Collaboration: Coordinate with other departments to solve complex operational challenges. Support implementation of new technologies, processes, or organizational changes. Travel to various office locations as needed. What You Bring Required Qualifications Education: Bachelor's degree in business, management, or related field. Experience: Minimum 3+ years in operations management or supervisory roles (or equivalent combination of education and experience). Personal Injury Law Experience: Required-you understand the unique workflows, compliance requirements, and client journey in PI practice. Technology Proficiency: Comfortable with case management systems, databases, and data analytics tools Leadership Track Record: Demonstrated success in leading teams, managing performance, and driving operational improvements Preferred Qualifications Post-graduate degree preferred. Experience with Litify Case Management Platform or similar legal tech systems Bilingual capabilities (English/Spanish). Background in implementing process improvement methodologies (Lean, Six Sigma, etc.). Experience managing case managers or paralegals in personal injury practice. Essential Attributes Analytical mindset: You love digging into data to find insights and solve problems. Emotional intelligence: You lead with empathy and build strong relationships. Team player: You collaborate effectively and support others' success. Adaptability: You thrive in dynamic environments and navigate ambiguity with confidence. Service orientation: You understand that operations exists to serve clients and Team Members. Cultural alignment: Our Core Values resonate deeply with how you lead and work. What We Offer • Inclusive, diverse environment where every voice matters, • Competitive salary commensurate with experience, • Performance-based bonus program tied to individual and firm success, • Comprehensive medical plans including zero-premium HDHP option (employee-only coverage), • Dental and vision coverage, • Virtual healthcare access for convenient care, • HSA and FSA options for healthcare savings, • 401(k) with employer match to build your future, • Disability insurance (employer-paid long-term disability), • Life insurance (employer-paid basic coverage with additional voluntary options), • 11 paid holidays annually, • Paid time off to recharge and care for what matters, • Employee Assistance Program for mental health and wellbeing support (employer-paid), • Team Member Discount Program (Perks at Work), • Benefits Assistance/Advocacy Program (Employer-paid), • Innovative technology stack including Litify/Salesforce integration, • In-office collaboration balanced with operational flexibility Professional Development • Direct mentorship from PI Senior Partner, Litigation Operations Manager, and Managing Partner, • Personalized development plans aligned with your career goals, • Ongoing training in legal operations, leadership, and technology, • Growth opportunities within the firm, • Collaborative culture where your ideas and expertise are valued Our Commitment to You At CR Legal Team, we don't just talk about our values, we live them. When you join our Team, you're joining a family that will: ✓ Invest in your professional growth and development ✓ Value your unique perspective and contributions ✓ Support you through challenges and celebrate your wins ✓ Give you the resources and autonomy to make meaningful impact ✓ Partner with you to build something bigger than any one person Ready to Stand Up For Justice With Us? If you're an operations leader who wants to do work that matters, where your process expertise enables life-changing legal services, where your leadership develops exceptional teams, and where your daily contributions directly impact clients' lives, we want to hear from You! CR Legal Team is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members! #CRJOBS

Job Description Stone Shop Manager Location: Greensboro, NC Compensation: $65,000 – $75,000 per year + Annual Bonus Potential About the Role We’re seeking an experienced Stone Shop Manager to lead a high-performing stone fabrication shop. The ideal candidate is a hands-on leader with deep technical knowledge, strong organizational skills, and a proven ability to drive production, quality, and safety at scale. You’ll be at the heart of our operations, managing a 10+ person team and aligning daily execution with strategic company goals. Key Responsibilities • Oversee high-output fabrication schedules for granite, quartz, marble, porcelain, Dekton, and other materials., • Ensure optimal material flow, shop throughput, and yield efficiency., • Manage CNC operation, programming, and maintenance (preferably Park Industries equipment)., • Lead a team of 10+ shop staff, fostering trust, accountability, and development., • Coordinate with project managers, sales, and installation teams to ensure on-time delivery., • Implement and enforce OSHA safety standards, including silica exposure protocols., • Establish and improve SOPs, track KPIs, and conduct workflow and quality analysis., • Take ownership of production schedules and overall shop performance., • Drive continuous improvement initiatives aligned with company growth objectives., • 5+ years of experience in stone fabrication at high-volume production levels (>$7.5M/year)., • Hands-on CNC knowledge including PI, programming, troubleshooting, and optimization., • Experienced in CAD/CAM, digital templating, and reading shop drawings/templates., • Proven track record managing production teams and resolving conflicts constructively., • Strong decision-making skills with focus on material yield, sequencing, and customer timelines., • Experienced with ERP systems such as StoneApp or similar., • Understanding of job costing, margin impact, and customer satisfaction metrics., • Demonstrated ability to maintain production quality under pressure and scale operations., • Knowledge of preventive maintenance on tools and fabrication equipment., • Bilingual (English/Spanish) is a plus., • Strategic thinker able to align shop performance with business goals., • Comfortable learning new machines and adapting to technology upgrades., • Desire to grow into higher-level roles (Production Manager, Plant Manager)., • Known for problem solving and keeping projects on track., • Committed to a proactive safety culture beyond compliance. #IND6 #ZR

Job DescriptionPosition Description: Position Summary The General Manager is the leader of the individual branch location. The General Manager performs a wide variety of job functions, directing, and coordinating store activities to ensure safe, professional, and profitable operations. The General Manager is accountable for meeting company objectives and adhering to company policies. Principal Responsibilities Acquire and Maintain Customers Compliance with all applicable federal, state and local statutes Decipher, prepare and review financial statements and store reports Ensure adequate availability of merchandise at all times Fill out paperwork for submission to corporate support Follow monthly marketing plans Implement sales and marketing programs Maintain company vehicles within safe operating standards Managing inventory and cash assets Meeting company standards for quality, customer service and safety Meeting sales and revenue goals, implementing marketing and growth plans Prepare daily work schedules, assign tasks, evaluate employee performance; discipline, enforce company policy and terminate when appropriate Provide a safe, clean environment for customers and associates Recruit, hire, and train to ensure efficient operations Set goals and conduct weekly staff meetings Store Management Train and develop associates All other duties deemed necessary for effective store management Requirements for General Manager Effective organizational skills Established selling skills Good communication skills Handle multiple priorities simultaneously Learn and become proficient in POS system Maintain professional appearance Must be able to read, write and communicate effectively in person and over the phone with employees and customers Negotiate and resolve conflict Plan, organize, delegate, coordinate and follow up various tasks and assignments Recognize and solve problems Must have proficient navigational skills with a satisfactory driving record and meet insurability requirements Regular and consistent attendance, including nights and weekends as business dictates Education and Experience Any combination of education and experience providing the necessary skills and knowledge are acceptable. Typical qualifications would be equivalent to: • Associate or Bachelors degree with course work in business, accounting, marketing or management.