ServiceNow Engineering Lead
2 days ago
Jacksonville
Job DescriptionPrimary Job Title: ServiceNow Engineering LeadAlternate/Related Job Titles: ServiceNow Platform Architect ServiceNow Engineering Manager ServiceNow Technical Lead ServiceNow Solutions Architect ServiceNow Platform Engineering DirectorLocation: Jacksonville, FLOnsite Flexibility: Not SpecifiedJob Details (Direct Hire only): • Position Type: Direct Hire, • Start: As Soon As Possible, • Own the end-to-end architecture of a highly customized ServiceNow-based claims platform supporting specialty insurance programs., • Lead the design and evolution of claims data models, workflows, and automation to ensure scalability, maintainability, and transaction integrity., • Use ServiceNow CSM and App Engine as extensible platforms to implement complex claims capabilities beyond out-of-the-box solutions., • Establish engineering standards, customization guidelines, and architectural patterns across the platform., • Make architectural decisions balancing customization, performance, maintainability, and long-term platform health in a regulated environment.Hands-On Engineering Leadership (Player/Coach), • Act as a hands-on engineering leader capable of authoring and reviewing custom ServiceNow code including JavaScript, Script Includes, Business Rules, and UI logic., • Lead and mentor internal engineers while governing delivery performed by the Software Integrator (SI)., • Review and approve technical designs to ensure alignment with platform standards and architectural direction., • Drive reuse through shared frameworks, components, and engineering patterns.Integration & Data Platform Leadership, • Architect enterprise integrations using ServiceNow Integration Hub, including custom actions and orchestration flows., • Design and govern real-time transactional integrations and batch-based data pipelines., • Lead integrations with policy administration systems, financial platforms, and enterprise data warehouse environments., • Apply enterprise integration patterns including event-driven architectures and synchronous vs asynchronous processing., • Ensure integrations meet requirements for transaction integrity, auditability, and operational resilience.SDLC, Production Support & Operational Excellence, • Own the ServiceNow SDLC, including environment strategy, testing, release management, and deployment practices., • Define and manage the production support model for a mission-critical claims platform., • Collaborate with DevOps, infrastructure, and operations teams on monitoring, incident response, and root cause analysis., • Ensure platform reliability, performance, availability, and operational readiness.Product & Business Partnership, • Partner with product management and business leaders to define platform roadmap, backlog priorities, and delivery strategies., • Translate business and regulatory requirements into scalable technical solutions., • Serve as the final technical authority for claims platform engineering decisions.Required Experience:, • 10+ years of software engineering experience including enterprise platform or large-scale system development., • Experience leading heavily customized ServiceNow environments with extensive scripting and platform customization., • Experience delivering custom-built solutions using ServiceNow CSM, App Engine, and Integration Hub., • Experience designing enterprise integration patterns including APIs, event-driven architectures, and distributed data systems., • Experience managing platform SDLC, technical standards, and production operations., • Strong leadership and communication skills to guide internal engineering teams and external integration partners.Nice-to-Have Experience:, • Experience within financial services environments., • Experience working with insurance platforms or claims processing systems., • Experience building highly customized transactional enterprise platforms.Required Skills:, • ServiceNow Platform Engineering, • Enterprise Integration Architecture, • Platform SDLC & Engineering LeadershipPreferred Skills:, • ServiceNow CSM, • ServiceNow App Engine, • ServiceNow Integration Hub, • Event-Driven Architecture, • Financial Services PlatformsAdditional Skills:, • Custom ServiceNow scripting (JavaScript, Script Includes, Business Rules), • Distributed systems architecture, • Data pipeline and integration orchestration, • Transaction integrity and auditability strategies #gttjobs #LI-GTT #LI-OnsiteCompany DescriptionGlobal Technical Talent is a subsidiary of Chenega Corporation () with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure. We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier. There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: Awards SIA’s Fastest Growing Staffing Firm: 2023 and 2015 SIA’s Best Staffing Firm to Work for: 2019 -2023 Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015 Randstad Preferred Supplier: 2020 - 2023 TechServe Alliance Excellence Award. 2019 NH Business Magazines Fast 5 fastest growing companies Ernst & Young Entrepreneur of the Year Finalist: 2015Global Technical Talent is a subsidiary of Chenega Corporation () with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.\r\n\r\nWe are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.\r\n \r\nThere is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: \r\n \r\nAwards\r\n\r\nSIA’s Fastest Growing Staffing Firm: 2023 and 2015\r\nSIA’s Best Staffing Firm to Work for: 2019 -2023\r\nInc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015\r\nRandstad Preferred Supplier: 2020 - 2023\r\nTechServe Alliance Excellence Award. 2019\r\nNH Business Magazines Fast 5 fastest growing companies\r\nErnst & Young Entrepreneur of the Year Finalist: 2015