Los Angeles
Job DescriptionDescription: Join our Kreation Family! Kreation is a fast-growing leader in the health and wellness industry, dedicated to nourishing the mind, body, and spirit through high-quality, delicious organic nutrient-dense wellness offerings and nutrition. With over 23 locations across Southern California, we pride ourselves on delivering exceptional customer experiences rooted in our values: Service, Style, Selection, and Excellence. Summary of Position: Kreation Krew • Supervising, coaching, and training Krew members on guest service, safety and sanitation procedures, providing immediate coaching to team during each work shift, • Search, select, assist in hiring process, retain, and develop high-caliber Krew members; being friendly, positive, helpful, and team-oriented by showing respect to all Krew members and guests, learning new skills to help the company, the team, and yourself, • Ensure all Krew members are appropriately trained and certified for their areas within two weeks of starting, • Ensure all Krew members follow meal period and rest break guidelines, and turn in break waivers when applicable, • Driving a safe and sanitary culture, leading by example; recognizing positive behaviors, coaching negative behaviors, and immediately addressing any safety or sanitation concerns, • Delegating areas of general responsibility to ensure complete coverage for stores and maximum efficiency, • Effectively cross-train in all store functions to act as a back-up when needed, • Reviewing new processes and implementations with Super KIC, reviewing core roles and best practices with Krew members; evaluating performance, writing and conducting reviews; recommending and administering corrective action with the support of Super KIC & HR, • Leading by example, embodying Kreation’s service standards, greeting guests with eye contact, a smile, and offering to help find their next Kreation taste adventure, • Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times; acknowledge all waiting guests and offer samples, • Coaching proactive service to team members to include add-ons, kleanse programs, new things to try, etc., • Ensure store banking procedures are properly followed, communicating and following up on any opportunities regarding procedural errors at the cash registers and immediately reporting any cash discrepancies, • Performing and training team members on FIFO rotation, product filling, and merchandising practices, pulling expired product off shelves and disposing of properly, • Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with Kreation’s receiving policies and procedures, reporting any discrepancies to the factory, • Monitor and manage PAR levels daily, adjusting quantities based on sales trends, weather, special events, waste and finished items. Properly document waste, • Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs., • Ensure Look & Feel guidelines are being followed with respect to signage, uniform, music playlists, general store vibe & culture, • Understand completely all policies, procedures, standards, specifications, guidelines and training programs., • Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking and serving standards., • Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment., • Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures and reporting any issues immediately, • Prepare all required paperwork, including forms, product reports, EOD reports and schedules in an organized and timely manner., • Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests., • Carry out Kreation marketing, advertising and promotional activities and campaigns based on instructions and materials provided by Kreation’s marketing team, • Reporting issues in any area of operation in a timely manner and following up on a response or solution from supervisor, • Reading and responding to emails in a timely manner, reporting new information, products or policies to team members and ensuring they understand and acknowledge all company memos, • Ensure discounts, including employee meals, are being used and documented properly, • Enter tips, approve adjust time cards daily, complete and submit payroll bi-weekly, • Complete thorough Look & Feel/maintenance walkthrough and checklist weekly, • 2 plus year experience hospitality and customer service, food and beverage, • A Degree in Hospitality preferred, • Problem analysis and problem resolution, • Current working knowledge of industry standards and practices, • Submit daily End of Day Report, • Reading location’s EOD reports, • Able to perform basic math, • Able to work POS, • Excellent phone communication and interpersonal skills, • Strong planning and Organizational Skills with the ability to manage multiple tasks, • Able to lead and train Kreation Staff, • Carrying/Lifting: Maximum of 25 lbs., • Standing: Maximum Standing up to8 hours, • Sitting: Up to 3 hours per day, • Walking: Up to 5 hours, • Repetitive Motion: Keyboard entry, telephone use, • Visual Acuity: View read computer screen with or without corrective devices, • Environment exposure: Kitchen/Kafe Environment/Retail We love our community and work tirelessly to help our guests “Kreate a New You”! Join us and be part of a movement that’s transforming health from the inside out. Kreation is an equal opportunity employer, committed to creating a diverse and inclusive team environment. We welcome applicants of all backgrounds, identities, and experiences.