Manager of HR and Payroll
15 days ago
Memphis
Job Description Summary The Manager of HR and Payroll works directly with the Chief Financial Officer to ensure that all human resource processes and payroll functions for the organization are carried out in a timely manner to ensure compliance. This role will serve as a liaison between MHA management, HR servicing agent, and the MHA workforce. All activities must support the Memphis Housing Authority (or “Authority”) mission, strategic goals, and objectives. Essential Duties and Responsibilities The duties and responsibilities listed below describe the general nature and scope of work performed by the Manager of Human Resources and Payroll. This position provides leadership, oversight, and strategic direction for HR and payroll functions. Additional duties may be assigned as needed. • Provides leadership and oversight of all human resources and payroll operations, ensuring alignment with organizational goals and compliance with applicable laws and regulations., • Interprets, develops, and administers human resource policies, procedures, and programs; ensures consistent application across the organization., • Manages the full-cycle payroll process (bi-weekly), including review and approval of on-call hours, overtime, leave accruals, benefit deductions, and vendor remittances; ensures accuracy, timeliness, and compliance, with appropriate coordination with the Chief Financial Officer., • Oversees and administers employee benefits programs, including enrollments, changes, terminations, reconciliations, and payroll deductions; serves as primary liaison with benefits providers and vendors., • Directs all employee lifecycle processes from recruitment through separation, ensuring accurate data entry and recordkeeping in payroll, timekeeping, HRIS, and benefits systems., • Manages recruitment and onboarding processes, including job postings, candidate selection support, coordination with staffing agencies, new hire orientation, background checks, and drug screenings., • Leads employee relations initiatives, including coaching, conflict resolution, performance management guidance, and engagement strategies to promote a positive workplace culture and reduce turnover., • Partners with executive leadership and management to address workplace issues, provide guidance on disciplinary actions, and support effective performance evaluation processes., • Collaborates with General Counsel to conduct formal and informal investigations related to employee misconduct; prepares thorough, objective, and timely investigative reports and recommends appropriate corrective actions., • Oversees and conducts exit interviews; analyzes trends and prepares reports with recommendations for leadership., • Provides strategic guidance on compensation matters, including merit increases, pay equity analysis, promotion reviews, and salary recommendations., • Reviews and updates HR policies and procedures to ensure legal compliance and operational effectiveness; recommends and implements process improvements., • Ensures proper maintenance and confidentiality of personnel and medical files in compliance with federal and state laws., • Oversees compliance with employment laws and regulations, including but not limited to Equal Employment Opportunity (EEO), Age Discrimination in Employment Act (ADEA), Health Insurance Portability and Accountability Act (HIPAA), Family and Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), and other applicable federal and state requirements., • Monitors regulatory changes and emerging HR best practices; advises leadership on necessary policy or procedural updates., • Supports the development and implementation of organization-wide training and professional development initiatives, including leadership development, succession planning, and workforce development strategies., • Maintains regular communication with the Chief Financial Officer and executive leadership regarding payroll operations, employee relations matters, compliance issues, and workforce trends., • Prepares and presents HR and payroll reports, metrics, and analysis to leadership to support informed decision-making. This position requires the incumbent to exhibit the following behavioral skills: Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers. Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition. Effective Communication: Employee is prepared, clear, concise, and organized in all facets of communication to fully establish understanding. Actively listens and understands the audience to adapt message appropriately. Communicates information with appropriate personnel in a timely manner. Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed. Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work. Education and/or Experience Bachelor’s Degree in Human Resources, Business Administration, Public Administration, or a related field is required. A minimum of five (5) years of progressively responsible human resources experience, including payroll administration, compensation administration, and employee relations, is required. At least two (2) years of supervisory or management experience in HR or payroll operations is strongly preferred. Professional certification such as PHR, SHRM‑CP, SPHR, or SHRM‑SCP is preferred. An equivalent combination of education and experience may be considered. Must demonstrate strong technical proficiency with HRIS, automated payroll processing systems, and related workforce management platforms. Some positions may require possession of a valid driver’s license and the ability to be insurable under the Authority’s automobile insurance plan at the standard rate. Technical Skills To perform this job successfully, the Manager must demonstrate advanced technical proficiency, including strong skills in MS Word, Excel, Outlook, and other Microsoft Office applications. Must be proficient in HRIS and automated payroll processing systems, with the ability to analyze data, generate reports, and support workflow optimization. The Manager must also be able to quickly learn and adapt to new software programs, systems, and technologies as required by organizational needs. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this managerial position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Manager is frequently required to remain in a stationary position for extended periods. Daily activities include sitting, standing; reaching and grasping; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The Manager must be able to exchange information effectively in person, in writing, and by telephone. The employee may occasionally be required to transport materials or equipment weighing up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Office environment. The noise level in the work environment is usually moderate.