IT Technician
hace 25 días
El Paso
Job Description Job Title Job Reports To (Manager’s Title) IT Technician IT Manager Department Job Grade Compensation IT Step 1 Status Post date Close date Exempt Non-Exempt Full-Time Part-Time 08/06/2025 Position Summary: Tigua Inc., a government contracting company, is seeking a highly skilled IT Technician to provide technical support to local and remote staff. The IT Technician will be responsible for troubleshooting a variety of hardware and software issues, managing user requests, and ensuring the security and functionality of systems across the organization. This role requires hands-on technical expertise in managing and maintaining PCs, mobile devices, printers, networking equipment, and software applications, including Microsoft Teams, SharePoint, OneDrive, and Deltek Costpoint. Duties and Responsibilities • Provide technical support to local and remote staff, which includes troubleshooting PCs, mobile devices, printers/copiers, point of sale systems, and networking equipment as well as various software applications., • Protects system by defining access privileges, control structures, and resources., • Manage and troubleshoot Microsoft Teams, SharePoint, OneDrive and Deltek Costpoint., • Monitor, prioritize and respond to all user request in a timely manner., • Configuring and deploying workstations with the appropriate software., • Monitors logs and performs regular preventative maintenance and identifies common causes of issues., • Basic account administration includes account creation, password resets, group membership and assigning permissions across multiple systems., • Prioritize system security by monitoring end points for malware or missing required patches., • Provide weekend or on-call support as needed., • Support all corporate and store technology including staging PCs and registers, installing and reinstalling hardware and software applications and other platforms and devices., • Recognizes problems by identifying abnormalities, reporting violations., • Implements security improvements by assessing current situation; evaluating trends; anticipating requirements., • Respond to telephone calls, email and personnel requests for technical support in a respectful and timely manner., • Proficient with installation of computer hardware and software., • Determine users’ needs and communicate effectively with team members to resolve issues in an efficient matter., • Manage projects and other work assigned in a timely fashion., • Taking proactive ownership of incidents., • Bachelor’s degree in computer science, Information Technology or related field (preferred), • An entry level industry certification: CompTIA A+, Microsoft Modern Desktop or equivalent, • 6+ years of experience troubleshooting hardware and software issues., • Microsoft Office Suite Certification, • Excellent written and verbal communication skills, with the ability to communicate complex technical terminology to people with limited or no technical understanding., • Multiple Industry Certifications: CompTIA Security+, CCNA, or equivalent., • Proficiency with Microsoft products including Windows 11, Microsoft 365, Entra, Azure, SharePoint, Teams, Teams VoIP, Intune, and Defender., • Knowledge of ITSM systems., • Knowledge of physical firewalls and ACLs, • Knowledge and troubleshooting of desktop hardware (PC, Multifunction Printers, Scanners, Mobile Device, VOIP phones, etc.), • Be able to identify common ports., • Experience using Graph API, • Experience with Apple Business, • Experience with MDM and UEM technologies, • Experience with ITSM Physical Requirements • Prolonged periods of sitting at a desk and working on a computer., • Must be able to lift up to 40 pounds at a time. Location; Onsite El Paso TX Travel:30% required Physical and Technical Environment: • Must be able to lift 10 pounds at times., • Must be able to work at a computer for extended periods of time., • May have to sit or stand for long periods of time Benefits: Benefits are offered. (The right is reserved under provisions PL 93-638 Section (b), (f), (g), (i), 20 USD450 Indian Self Determination and Education Assistance Act of 1974 to give PREFERENCE AND OPPORTUNITY for employment, training, and contracts to Indians)