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Job DescriptionCompany Overview Kaiserman Company is a prestigious family-owned business with a century-long legacy, specializing in multi- family residential leasing in the greater Philadelphia region. Our core mission is to provide top-notch residential leasing services with a strong focus on quality service for our valued residents. Kaiserman Company is committed to fostering a supportive and collaborative work environment where employees are encouraged to thrive and grow. We prioritize open communication, teamwork, and professional development to ensure that every member of our team feels valued and empowered to contribute their best work. Job Summary The Regional Property Manager reports to the President, is a member of the Company’s senior leadership team, and is responsible for the oversight of the Company’s multi-family property portfolio of 1,275 units over three properties, ensuring financial performance, compliance with regulations and company standards, and maintaining high resident satisfaction. The Regional Property Manager oversees the Company’s Residential Operations, including supervision, coaching and mentoring of Community Managers, as well as communications, marketing, leasing, resident relations and satisfaction, and financial performance and reporting. This position will also assess needs, determine causes and recommend solutions for underperforming communities. They will leverage their operations experience and expertise to advance improvements in processes and asset performance. Essential Job Functions • Oversee the daily operations of the multi-family property portfolio, including managing and training on-site Community Managers and leasing teams to achieve operational excellence., • Provide Community Managers with regular, balanced feedback and recommendations, specifically geared towards sustaining optimized performance and achieving established short-, mid-, and long- term goals., • Evaluate operation activities to determine areas of potential cost reduction, program improvement, policy change or behavior modification when warranted. Identify the tasks and/or activities which are likely to have the greatest impact on optimizing resident satisfaction, employee engagement and financial achievement., • Work with other members of senior management and the Community Managers to create, revise and disseminate operations policies and procedures to optimize executional consistency, training and compliance., • Develop, review and revise Standard Operating Procedures, manuals, policies and procedures., • Ensure operational activities are executed in accordance with company policy and procedures as well as federal, state and local laws and regulations., • Use established Key Performance Indicators (KPIs) and Standard Operating Procedures (SOPs) to identify existing performance gaps to draw preliminary conclusions about root causes of deficiencies and determine the appropriate courses of action., • Review annual property and project budgets and monitor revenue and expenses throughout the year to ensure profitability. Work collaboratively with the Vice President / Director of Maintenance and Construction to ensure budgetary and performance goals are met., • Perform regular inspections of residential properties. Create visit follow-up reports to record community performance/execution assessment and actions steps to enable Community Leadership to achieve, track and sustain progress, and monitor the completion of post-visit follow-up lists., • First point of contact for resident concerns that cannot be resolved at the community level., • Monitor trends in the multi-family industry and provide insight and training to senior leadership team and property teams., • Develop and implement comprehensive marketing and leasing strategies to drive qualified traffic to the properties and maximize revenue., • Execute internal and external marketing communications including branding, public relations, advertising, collateral materials, website design and content, social media and digital marketing., • Ensure company corporate and community marketing needs are met by aligning communication, public relations and advertising functions with the company vision, mission and guiding principles, including creating and executing marketing plans and programs to support company goals., • Maintain quality and consistency of signage, collateral, images, trademarks and communications branding., • Coordinate with third-party marketing consultants on website development and enhancement as well as marketing campaigns to ensure search engine optimization and marketing (SEO, SEM)., • Counter-sign residential leases., • Perform other duties as assigned Physical Requirements This job operates in both an office and on-site property environment. This role routinely uses standard office equipment such as computers, phones, printers/photocopiers, and filing cabinets. The position also requires regular travel between properties and the ability to walk communities, tour vacant and occupied units, and inspect common areas and amenities. The role may require climbing stairs, including in garden-style buildings without elevator access and in high-rise stairwells. The employee may be exposed to outdoor weather conditions, including heat and cold, during property visits and inspections. Knowledge, Skills, and Abilities • Bachelor’s Degree in Business Administration, Real Estate, Finance or a related field or equivalent industry experience required., • 7+ years of management experience within operations in the property management industry, with a proven track record of managing multiple properties in suburban and urban environments required., • Certified Apartment Portfolio Supervisor (CAPS) designation or similar preferred., • Strong knowledge of the Philadelphia metro area multi-family market required., • Ability to effectively communicate and interact with individuals at all levels of the organization., • Strong financial analytical skills, including budget reviews and variance analysis., • Organizational skills to enable effective management of multiple shifting priorities., • Superior written and verbal communication skills., • Ability to identify and implement process improvements., • Advanced critical thinking and problem-solving skills., • Experience with industry specific software programs like MRI/Yardi and LRO or AIRM required., • Proficient in Microsoft Office: Excel, PowerPoint, Outlook and Word. At Kaiserman we value collaboration, integrity, and dedication to service. We believe in nurturing a work environment that promotes teamwork, growth, and a strong sense of community. We believe that a strong company culture strengthens our organization, fosters creativity, and enhances our ability to understand and meet the diverse needs of our team members and residents. We are committed to providing an environment that promotes personal and professional growth. As the Director of Operations, you will have access to ongoing training and development opportunities, empowering you to enhance your skills and knowledge in the property management industry. We prioritize work-life balance, encouraging our employees to maintain a healthy equilibrium between personal and professional pursuits. This approach ensures that our team members feel fulfilled and energized in all aspects of their lives. In summary, our company culture and values form the bedrock of Kaiserman's continued success and enduring legacy. As the Regional Property Manager, you will play a crucial role in upholding these values and contributing to a vibrant and nurturing environment for our residents and fellow team members alike.

Job Description Role Overview The Engagement Center Manager (ECM) is responsible for building and leading a high performing team of Engagement Ambassadors who connect with alumni, parents and friends of a college or university or other institution. The ECM enthusiastically motivates staff and leverages Encoura's engagement platform to deliver personalized, omni-channel outreach including phone, text, and personalized video to every constituent. This role offers valuable experience in team building, program management, budgeting, and other critical skills needed for long-term success in fundraising and engagement. The ECM works onsite and is responsible for managing the day-to-day operations of the engagement center's fundraising program. A Day in the Life • Build and sustain a strong engagement culture by recruiting, hiring, coaching, and developing a team of part time Engagement Ambassadors and Supervisors., • Deliver an exceptional client experience through consistent communication with clients and Encoura internal teams., • Utilize insights to develop and execute daily outreach strategies that maximize constituent engagement. Examples of daily outreach strategies include telephone, texting, and video., • Monitor program performance and adjust tactics to achieve both short- and long-term client goals., • Maintain positive, collaborative relationships with clients, coworkers, and leadership., • Coordinate efforts with program-specific support teams to ensure seamless execution., • Manage Encoura's engagement platform to deliver personalized, omni-channel outreach to every constituent., • Design and implement strategies to motivate and retain staff members., • Analyze program results and reporting data, including forecasting, projections, and statistical analysis to drive program improvements., • Serve as the site's HR and payroll liaison, coordinating with HR to support staffing, performance management, timekeeping, and compliance., • Within 1 month, you'll: Build strong stakeholder relationships, understand client goals and obligations, lead effective coaching and team huddles, support recruitment and payroll needs, learn reporting and escalation processes, and understand key metrics and calculations., • Within 3 months, you'll: Lead calling shifts and adapt leadership style to align with employee skill levels, enforce performance standards, use metrics and data to coach, address performance in client meetings, complete required reports, and know when to resolve issues internally or involve the client., • Associate's degree or equivalent experience., • Strong supervisory and leadership ability demonstrated in past work experience; former call center, fundraising or enrollment experience a plus., • Demonstrated organizational skills that support successful managing of a multi-faceted engagement center and accompanying student staff., • Excellent spoken and written communication skills., • Multi-task oriented, with the capabilities to effectively execute multiple managerial duties simultaneously., • Must be able to analyze statistics and offer insight into statistical trending of program/project; comfort with mathematics is required., • Proficient in Microsoft Office (specifically Microsoft Word, PowerPoint, and Excel)., • Ability to thrive in an environment with limited oversight., • Dedication to a unique afternoon and evening schedule (Sunday – Thursday, 12:30 pm to 9:30 pm)., • Position predominantly includes sitting/standing for long periods of time, close vision through the use of a computer screen; extensive keyboarding, talking, hearing, and infrequent light physical effort is required (minimum of fifteen pounds)., • Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process. What Sets Us Apart • Mission driven culture, • Comprehensive health and benefits package, • 401k company match that vest immediately upon participation, • Paid holidays Encoura's mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success. Encoura's expertise now spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities. The Company also offers Encourage® — the nation's largest free college and career planning program used by millions of high school students and educators nationwide. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. All applicants must be eligible to work in the U.S. Encoura endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability and need an alternative method for applying, please contact the Talent Team. Applicants from California, please review the CA HR Privacy Notice. To review our privacy policy, please click this link: