54 Best ticket agent Jobs in New York, NY (June 2025)

Urgent need for Rush Season Ticket Sales Agent needed

We are seeking an enthusiastic and customer-oriented Ticket Agent to join our team. As a ticket agent, you will be responsible for assisting customers with ticket purchases, providing information about our tours, and ensuring an excellent experience for all passengers. Sell tour tickets to customers in-person. Provide tourists with information about routes, stops, and tour schedules. Handle customer inquiries and ensure high-quality service. Assist passengers in navigating the tour route, including helping with any questions during the journey. Maintain accurate sales records and transaction logs. Promote special offers, discounts, and packages to potential customers. Assist with the management of ticket inventory. Ensure the cleanliness and organization of the ticketing area. Qualifications: High school diploma or equivalent; prior experience in customer service or tourism is a plus. Strong communication and interpersonal skills. Ability to work in a fast-paced, dynamic environment. Knowledge of local landmarks and attractions is beneficial. Previous experience with ticketing systems is a plus. Ability to work flexible hours, including weekends and holidays.

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Visit Attraction Tours

Customer Service Representative Disputes and Guest Support

About Us: All Attractions City Tours is one of the leading tour providers in the city, offering visitors unforgettable sightseeing experiences, from iconic landmarks to immersive cruises. We pride ourselves on providing exceptional service and creating seamless, memorable adventures for all our guests. Position Overview: We are looking for a dedicated and detail-oriented Customer Service Representative to join our guest support team. This role is focused on handling customer disputes, addressing inquiries, resolving issues, and ensuring an outstanding customer experience throughout their journey with us. ** Responsibilities:** - Handle customer inquiries, complaints, and disputes via phone, email, text, and in person. - Investigate and resolve billing issues, chargebacks, and refund requests with professionalism and accuracy. - Document customer concerns and resolutions clearly in our internal systems. - Provide timely updates to customers regarding ticketing issues, schedule changes, and policies. - Collaborate with sales agents, management, and operations to ensure alignment on guest resolutions. - Educate customers on our tour offerings, schedules, and booking processes. - Assist with pre- and post-tour support, helping guests navigate any questions or concerns. - Maintain a calm, empathetic, and solution-focused approach even in high-stress situations. ** Qualifications:** - Previous customer service experience (tourism or hospitality industry a plus) - Strong conflict resolution and problem-solving skills - Excellent verbal and written communication - Ability to multitask and stay organized in a fast-paced environment - Professional, positive, and patient demeanor - Basic knowledge of platforms like Square, PayPal, or similar payment processors is a plus - ** Benefits:** - Flexible schedule options - Opportunity to grow within a dynamic tourism company - Supportive team culture - Discounts on tour experiences

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Broadway Last Minute Center

Ticket Runner - Full Time Only

Dear Candidate, Please read this thoroughly before applying for this job! We are looking for someone who can walk/bike and be on their feet throughout their shift. We need a person who is focused and detail oriented, can assort tasks and prioritize. You should be very responsible, since you will be carrying a lot of important documents and tickets. We DO NOT ACCEPT complainers or people with aggressive personalities, since you will be in charge of buying tickets through the box offices, you need to be extremely polite and have a light, fun and outgoing personality towards people you work with! You have to be good with directions and street orientations, since you will be delivering tickets. YOU MUST HAVE A RELIABLE MOBILE DEVICE AND A WALLET TO CARRY YOUR BUSINESS CARDS! YOU MUST BE VERY RESPONSIBLE AND NOT LOOSE CARDS TICKETS AND ANYTHING ELSE THAT YOU WILL HAVE TO CARRY DURING YOUR SHIFT! YOUR TASKS WILL BE THE FOLLOWING: - You will have to come on time for your shift and prepare to receive orders on your email. - You will receive a business credit card with which you will be purchasing tickets for the company - You will have to deliver those tickets to our main offices, hotels or other locations based in the Manhattan Area - You have to be quick and answer your phone immediately whenever an agent calls you, since there might be an urgency with a certain order - You must obtain a good and positive attitude! - Our team is very cooperative and well trained. You have a good time as long as you do your job and try to be cooperative as well! - PLEASE DO NOT APPLY IF YOU THINK YOU WILL NOT BE ABLE TO DO SOME OF THESE TASKS! - Job Type: Full-time

Immediate start!

No experience

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Visit Attraction Tours

We are seeking a detail-oriented, analytical, and highly organized Accountant to manage the financial operations of our growing tour company. This role is responsible for overseeing day-to-day accounting functions, reconciling ticket sales across platforms, tracking commissions for sales agents, and ensuring accurate financial reporting. Key Responsibilities: Manage Daily Ticket Sales Reconcile ticket sales across POS systems (e.g. Square, FareHarbor, direct cash sales) Track and report daily earnings from each sales channel Monitor and investigate discrepancies in ticket sales and refunds Accounting & Financial Reporting Prepare weekly, monthly, and quarterly financial reports Manage accounts payable and receivable Maintain general ledger and perform bank reconciliations Ensure accurate categorization of tour-related expenses (transportation, staffing, marketing) Commission Tracking Calculate and manage commissions for sales agents Generate payout reports and statements for independent sellers or street teams Compliance & Audit Maintain compliance with local tax laws (sales tax, tourist fees) Prepare documentation for audits and financial reviews Ensure proper documentation for chargebacks and disputes Budgeting & Forecasting Support leadership in creating tour revenue projections Assist in budgeting for seasonal staffing and operational needs Requirements: Bachelor's degree in Accounting, Finance, or related field 2–4 years of accounting experience (tourism or retail a plus) Strong proficiency with Excel and accounting software (e.g. QuickBooks, Xero) Familiarity with POS systems and payment platforms (Square, Stripe, PayPal) High attention to detail and ability to work independently Excellent communication and time management skills Bonus: experience with chargeback disputes or managing multiple income streams Preferred Qualifications: Experience working in the tourism, attractions, or events industry Comfortable reconciling cash and digital payments Ability to analyze sales trends and provide operational insight

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New York Iconic Tours

Outside Ticket Sales Agent

1 month ago

Full-time

Manhattan, New York

We are a company that specializes in sightseeing tours on land and by water. We do double decker bus tours of midtown and lower Manhattan and we do a river cruise for the Statue of Liberty. We are seeking an enthusiastic and customer-oriented Ticket Agent to join our team. As a outside ticket agent, you will be responsible for assisting customers with ticket purchases, providing information about our tours, and ensuring an excellent experience for all passengers. Sell tour tickets to customers in-person. Provide tourists with information about routes, stops, and tour schedules. Handle customer inquiries and ensure high-quality service. Assist passengers in navigating the tour route, including helping with any questions during the journey. Maintain accurate sales records and transaction logs. Promote special offers, discounts, and packages to potential customers. Assist with the management of ticket inventory. Ensure the cleanliness and organization of the ticketing area. Qualifications: High school diploma or equivalent; prior experience in customer service or tourism is a plus. Strong communication and interpersonal skills. Ability to work in a fast-paced, dynamic environment. Knowledge of local landmarks and attractions is beneficial. Previous experience with ticketing systems is a plus. Ability to work flexible hours, including weekends and holidays.

Immediate start!

No experience

Easy apply

Broadway Last Minute Center

Outdoors Ticket Sales Agent

2 months ago

$4000–$10000 monthly

Full-time

Midtown West, Manhattan

SALES AGENT POSITION JOB OFFER YOU ARE OFFERED: COMMISSION - You will be getting $10 PER TICKET sold by you. + TIPS (70%) + BONUSES FOR REACHED TARGET + BONUSES FOR REVIEWS FROM CUSTOMERS ($3 per review). You will have to commit to a 40-hour-a-week schedule and be available to work from 2pm-7pm. You must follow through with your schedule. YOUR POSITION REQUIRES 1. Follow a schedule and come in on time. 2. Wear a uniform. 3. You will be positioned outside of the store to actively engage potential customers. 4. You will have to approach people and give them information about shows and events in NYC. 5. You will have to make sales/reach weekly targets. 6. You need to be able to follow instructions and search for guidance from your managers.

Immediate start!

No experience

Easy apply

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