Technical Implementation Consultant
16 days ago
New York
WHO YOU ARE You are a technically skilled implementation professional with hands-on experience integrating hospitality software systems. You understand how data flows from property management systems, point-of-sale platforms, and enterprise applications into analytics platforms. You are comfortable working with APIs, troubleshooting data pipelines, and ensuring customers have clean, reliable data feeding their IN-Gauge deployment. You may come from backgrounds such as: • Technical Implementation Consultant or Integration Specialist within hospitality technology, • Data Engineer or ETL Developer with hospitality or enterprise SaaS experience, • Solutions Engineer supporting PMS, POS, or hospitality platform integrations, • Professional Services Engineer with hands-on API and data pipeline experienceYou enjoy solving integration challenges, working directly with customer technical teams, and ensuring data accuracy and reliability across complex hospitality environments. WHAT YOU WILL DO As a Technical Implementation Consultant, you will own the technical delivery of IN-Gauge implementations, ensuring seamless data integration from customer systems and reliable platform activation. Data Integration & Pipeline Development • Design and configure data ingestion pipelines from PMS (Opera, Infor, Mews, etc.), POS (Toast, MICROS Simphony, Aloha, etc.), and other enterprise systems, • Execute data extraction processes using ETL/ELT methodologies appropriate to customer environments, • Work with data lakes and warehouses (S3, Redshift, Snowflake) to ensure proper data staging and storage, • Implement data normalization processes, mapping customer data to IN-Gauge canonical models and schemas, • Configure and monitor event streams, batch jobs, and real-time data processing as requiredAPI & System Connectivity, • Integrate customer systems via REST APIs, GraphQL endpoints, webhooks, and file-based transfers, • Configure authentication mechanisms (OAuth, API keys, tokens) and manage rate limiting considerations, • Troubleshoot connectivity issues, data discrepancies, and pipeline failures, • Document integration specifications and data mappings for each implementationCustomer Technical Engagement, • Act as the primary technical contact during implementation, • Lead technical discovery sessions to understand customer system architecture and data availability, • Collaborate with customer IT teams to establish secure, reliable data connections, • Provide technical training on data flows, monitoring, and troubleshootingQuality Assurance & Handoff, • Validate data accuracy, completeness, and timeliness throughout the implementation, • Monitor early data quality and pipeline performance, • Document technical configuration, known issues, and operational considerations, • Ensure smooth technical handoff to Customer Success and Support teams HOW YOU WILL BE SUCCESSFUL • Data pipelines are reliable, accurate, and performant from go-live, • Integrations are completed on time with full technical documentation, • Customers have confidence in their data quality and understand their integration architecture, • Clear technical handoffs with minimal post-implementation escalations QUALIFICATIONS • Experience implementing hospitality software (SaaS, POS, PMS, or related hospitality platforms), • Hands-on experience with data ingestion pipelines and ETL/ELT processes, • Working knowledge of APIs: REST, webhooks, authentication methods, rate limiting, error handling, • Familiarity with data lakes/warehouses (S3, Redshift, Snowflake, or similar), • Understanding of data normalization, schema design, and canonical data models, • Experience with batch processing, scheduled jobs, or event-driven architecturesPreferred, • Experience with hospitality-specific systems: Opera, Infor HMS, Toast, MICROS Simphony, Aloha, • SQL proficiency for data validation and troubleshooting, • Exposure to real-time streaming technologies (Kafka, Kinesis, or similar), • Familiarity with monitoring and alerting tools for data pipelinesSkills, • Strong technical communication skills with both technical and non-technical stakeholders, • Ability to manage multiple implementations simultaneously, • Systematic approach to troubleshooting and problem resolution, • Comfortable working independently in a remote environment COMPENSATION Base Salary: $75,000 - $90,000 BENEFITS FPG provides a comprehensive suite of benefits to our valued Team Members, along with benefits for their eligible dependents as detailed below. Benefits effective date: 1st day of the month following date of hire • Employer contribution toward company-sponsored health plans, • Dental & Vision plans offered, • Employer-paid Short-term Disability & Long-term Disability, • Employer-paid Life Insurance Policy ($100,000), • Employer-paid Accidental Death & Dismemberment Policy ($100,000), • 401K participation with 4% Employer Matching Contribution, • Paid Time Off and annual holiday closure, • Parental Leave (Maternity, Paternity, and Adoption Leaves