Appliance Service Technician
3 days ago
New Hartford
Job Description Appliance Technician Morehouse Appliances looking for a detail-oriented, customer-focused Appliance Technician. Our technicians are the face of our company: empowered to deliver top-notch service and drive company success by maximizing first call completes, thanks to rigorous triage and preparation before every job. As an Appliance Technician, you will: • Professionally triage every service call before visiting, accurately diagnosing likely issues so repairs can be completed on the first visit—this is crucial to our happy customers and profitable operation., • Install, service, and repair appliances such as refrigerators, washers, dryers, cooking appliances, microwaves, ventilation, and dishwashers in residential and commercial settings., • Swiftly respond to calls for repair and installation, performing root cause diagnostics, troubleshooting, and effective repairs using the latest tools and techniques., • Prioritize safety at all stages, following company and industry protocols for electrical and mechanical work., • Communicate thoroughly with customers, explaining appliance issues, repair options, and expected time frames; while answering clients’ questions about appliance features and upkeep., • Manage and document parts usage, service work, and customer information via digital systems, ensuring all paperwork is complete and accurate., • Maintain company vehicle, inventory, tools, and workspace to the highest standards., • Collaborate with manufacturers and suppliers for warranty repairs and OEM training., • Stay updated on new models, procedures, safety standards, and certification requirements through ongoing training (in-house and factory certified trainings) ., • Provide clear estimates, obtain customer approval, and handle billing and payment transactions., • Work efficiently to maintain a consistent schedule, managing multiple service appointments per day., • Deliver exceptional customer service and foster long-term customer relationships through reliable, informative, and courteous interactions. Requirements: • High school diploma or equivalent., • Technical or vocational training in appliance repair preferred, not required., • Experience diagnosing, repairing, and maintaining household appliances preferred(washers, dryers, refrigerators, ovens, dishwashers)., • Valid driver’s license and reliable transportation for service visits., • Ability to pass mandatory drug testing., • Strong troubleshooting, mechanical, and electrical skills needed., • Excellent customer service and communication abilities., • Ability to use hand tools and diagnostic equipment., • Refrigerant training/certification is a plus, especially for refrigeration work., • Physical capability to lift heavy appliances and work in various environments., • Proficient in record-keeping and basic computer skills for service documentation.