Mr. Broadway
PHONE OPERATOR
2 months ago
Manhattan, New York
Job Title: Phone Operator
Location: Mr. Broadway
Position Overview:
We are looking for a highly organized and customer-service-driven Phone Operator to manage incoming calls, handle Uber Eats and DoorDash orders, and assist with takeout and delivery orders for our busy restaurant. The ideal candidate will be detail-oriented, possess strong multitasking abilities, and maintain a friendly and professional demeanor while ensuring that all customer orders are handled with accuracy and efficiency.
Key Responsibilities:
Answer and manage high-volume restaurant phone calls professionally, assisting customers with takeout orders, reservations, and inquiries.
Process and coordinate orders from third-party platforms (Uber Eats, DoorDash, etc.), ensuring accuracy and timely communication with the kitchen and delivery personnel.
Provide exceptional customer service by answering menu questions, resolving customer concerns, and confirming order details.
Coordinate with kitchen staff to ensure all takeout and delivery orders are prepared correctly and promptly.
Manage order flow during peak hours while maintaining a calm and organized work environment.
Ensure accuracy in entering all orders into the point-of-sale system.
Assist in packaging orders as needed and communicating pick-up times to customers.
Requirements:
Previous experience in a high-volume restaurant or call center is preferred.
Familiarity with Uber Eats, DoorDash, and other third-party delivery platforms.
Strong multitasking skills and ability to manage multiple phone lines and orders simultaneously.
Excellent verbal communication skills with a professional phone etiquette.
Strong attention to detail and accuracy in order processing.
Ability to remain calm and efficient during busy shifts.
Benefits:
Competitive hourly wage.
Flexible scheduling.
Opportunities for growth and advancement within the company.
Employee meals and discounts.
If you are a quick thinker with excellent communication skills and a passion for customer service, we’d love to hear from you!
