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Job Title: Customs Brokerage Team Lead Job Location: Columbia, South Carolina DHL Global Forwarding manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at We have an outstanding career opportunity for a Customs Brokerage Team Lead in our Columbia, South Carolina. As a Team Lead -Customs Brokerage you will be responsible for ensuring the completion of customs entry documentation into our computerized system for our customers. Come join our DHL team and establish a career with the largest global transportation and logistics company! Key Responsibilities: • Assist team members with escalations on customs entries, • Enter new customer orders into our DHL computerized system to obtain release of cargo, • Ensure all data is properly entered and/or uploaded completely in an accurate and timely fashion, • Completes document auto upload as needed into DHL computerized system, • Work with importer to obtain missing information via telephone or email, • Maintains positive and professional customer relationships (internal and external), • Processing of medium complexity air/ocean shipments and requires more thorough understanding of SPI (Special Program Indicator) related to FTAs (Free Trade Agreements) and PGA’s (Participating Government Agencies), • May be assigned additional tasks as needed Skills and Qualifications: • HS diploma or GED required, • Keyboarding / 10 key data processing skills required, • Microsoft Office (Outlook, Excel, Word, and PowerPoint) experience required, • Exceptional customer service skills, • Strong communication skills, • Flexibility to work various shifts: days, evenings, nights, or weekends, • Minimum of 1-2 years of experience in area of responsibility Pay Range: $22.91 - $30.55/hr. (Based on Experience) Benefits (All Non-Union Employees) • Compensation: Competitive base salary plus role dependent performance-based incentives., • 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution., • Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate., • Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions., • Vision: Optional coverage for exams, frames, and contacts., • Dental: Optional coverage for preventive, basic, and major services., • Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days. Why Join DHL Global Forwarding? At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success. Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: [1] DHL Careers. Equal Opportunity Employer DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Work Authorization Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role. • #LI-RL2

Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations. The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and

Border Patrol Agent (BPA) – in the Federal Security and Public Safety Sector Experienced (GL-9 GS-11) SAME MISSION, NEW DRIVE! You love protecting your community and doing your part to keep our nation safe. But maybe you're looking for a change of scenery? USBP is hiring immediately for full-time, career positions , where your prior law enforcement officer (LEO) experience may qualify you for higher-graded Border Patrol Agent (BPA) opportunities. Continue making a difference with the nation's premier federal agency charged with securing our borders and protecting our country. Whether you gained this experience as part of a military police unit or as a member of a state or local law enforcement organization, you have an opportunity to work with highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission. Check out the duties and responsibilities section below, along with the qualifications section to see if you are eligible. Now is the time to make your move, along with excellent base pay, location pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives to newly appointed Agents (see details below). DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations. U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences. Relocation may be required. U.S. Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities. Salary and Benefits: Salary for newly appointed law enforcement Border Patrol Agents varies from: Base Salary: GL-9/GS-11, $63,148 - $120,145 per year Locality Pay: Varies by duty location. Overtime Pay: Up to 25% Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression from GL-9 to GS-11 to GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in the lower grade level. All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings. Recruitment Incentive Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102 ) will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ. Retention Incentive Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years. Duty Locations: You will be asked to select your preferred location for one of the following mission critical locations: * Big Bend Sector Stations - *Presidio, Van Horn, *Sanderson, Alpine, *Sierra Blanca, Marfa * Buffalo Sector Stations - Wellesley Island * Del Rio Sector Stations - Del Rio, Brackettville, *Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde * El Paso Sector Stations - Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces, *Lordsburg, Santa Teresa, Ysleta * El Centro Sector Stations - El Centro, Indio, Calexico * Grand Forks Sector Stations - Pembina * Havre Sector Stations - Havre, Malta, Plentywood, Scobey, Sweetgrass * Houlton Sector Stations - Calais, Fort Fairfield, Jackman, Rangeley, Van Buren * Laredo Sector Stations - Laredo South, Cotulla, *Hebbronville, Laredo West, *Freer, Laredo North, Zapata * Rio Grande Valley Sector Stations - Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen * San Diego Sector Stations - Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente * Spokane Sector Stations - Colville, Curlew, Metaline Falls, Oroville * Swanton Sector Stations - Beecher Falls, Burke, Champlain, Newport, Richford * Tucson Sector Stations - *Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox * Yuma Sector Stations - Blythe, Yuma, Wellton Duties and Responsibilities: As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession. Typical assignments include: * Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations. * Preventing and apprehending aliens and smugglers of aliens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations. * Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband. * Performing farm checks, building checks, traffic checks, city patrols, and transportation checks. * Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission. Qualifications: GL-9: You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as: * Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence. * Apprehending, physically restraining, or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws. * Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., warrants, subpoenas, etc.), and gathering evidence for criminal cases prosecuted through the court system. If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GS-11 grade level. GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as: * Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official. * Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official. * Apprehending violators of state, federal, or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment. The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants. There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities. Other Requirements: Citizenship You must be a U.S. Citizen to apply for this position. Residency You must have had primary U.S. residency (including protectorates as declared under international law) for at least three of the last five years. Age Restriction In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d). Veterans' Preference You may also be eligible for an excepted service Veterans' Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible. Formal Training After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy. How to Apply: Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions. You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam. If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: careers.cbp.gov/s/usbp. NOTE: As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

Border Patrol Agent (BPA) in the Federal Security and Public Safety Sector Experienced (GL-9 GS-11) SAME MISSION, NEW DRIVE! You love protecting your community and doing your part to keep our nation safe. But maybe youre looking for a change of scenery? USBP is hiring immediately for full-time, career positions, where your prior law enforcement officer (LEO) experience may qualify you for higher-graded Border Patrol Agent (BPA) opportunities. Continue making a difference with the nation's premier federal agency charged with securing our borders and protecting our country. Whether you gained this experience as part of a military police unit or as a member of a state or local law enforcement organization, you have an opportunity to work with highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission. Check out the duties and responsibilities section below, along with the qualifications section to see if you are eligible. Now is the time to make your move, along with excellent base pay, location pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives to newly appointed Agents (see details below). DONT FORGET TO CHECK OUT THE INCENTIVES SEE SALARY SECTION BELOW IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations. U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates first-choice preferences. Relocation may be required. U.S. Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities. Salary and Benefits: Salary for newly appointed law enforcement Border Patrol Agents varies from: Base Salary: GL-9/GS-11, $63,148 - $120,145 per year Locality Pay: Varies by duty location. Overtime Pay: Up to 25% Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression from GL-9 to GS-11 to GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in the lower grade level. All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings. Newly appointed Border Patrol Agents (as defined in___)will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ. Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years. Duty Locations: You will be asked to select your preferred location for one of the following mission critical locations: • Big Bend Sector Stations - *Presidio, Van Horn, *Sanderson, Alpine, *Sierra Blanca, Marfa, • Buffalo Sector Stations - Wellesley Island, • Del Rio Sector Stations - Del Rio, Brackettville, *Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde, • El Paso Sector Stations - Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces, *Lordsburg, Santa Teresa, Ysleta, • El Centro Sector Stations - El Centro, Indio, Calexico, • Grand Forks Sector Stations - Pembina, • Havre Sector Stations - Havre, Malta, Plentywood, Scobey, Sweetgrass, • Houlton Sector Stations - Calais, Fort Fairfield, Jackman, Rangeley, Van Buren, • Laredo Sector Stations - Laredo South, Cotulla, *Hebbronville, Laredo West, *Freer, Laredo North, Zapata, • Rio Grande Valley Sector Stations - Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen, • San Diego Sector Stations - Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente, • Spokane Sector Stations - Colville, Curlew, Metaline Falls, Oroville, • Swanton Sector Stations - Beecher Falls, Burke, Champlain, Newport, Richford, • Tucson Sector Stations - *Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nations economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession. Typical assignments include: • Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations., • Preventing and apprehending aliens and smugglers of aliens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations., • Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband., • Performing farm checks, building checks, traffic checks, city patrols, and transportation checks. GL-9: You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as: • Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence., • Apprehending, physically restraining, or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws. GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as: • Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official., • Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official. There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities. Other Requirements: Citizenship: You must be a U.S. Citizen to apply for this position. Residency: You must have had primary U.S. residency (including protectorates as declared under international law) for at least three of the last five years. Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d). Veterans Preference: You may also be eligible for an excepted service Veterans Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible. Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy. How to Apply: Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions. Youll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal governments official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam. If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: careers.cbp.gov/s/usbp. NOTE: As a subscriber to the CBP Talent Network, youll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and

Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission. Detecting and questioning people suspected of violating im

Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission. Detecting and questioning people suspected of violating im

Detecting and questioning people suspected of violating immigration and custom laws and inspecting documents and possessions to determine citizenship or violations. The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms;

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and

Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission. The above experience will be applied in connection with th

Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission. Detecting and questioning people suspected of violating im

Determining the admissibility of individuals for entry into the United States. The preference locations listed above are expected to have vacancies available in the future, however, if the duty locations do not have vacancies at the time of your final offer, you may be offered a duty location in a

Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission. Detecting and questioning people suspected of violating im

Job DescriptionSalary: $41,000 - $69,000 Join a Best-Managed Employer as a Trade Specialist At GHY, we dont just move goods across borders we move possibilities forward. As a Best-Managed Employer, were proud to be a family-led organization where people genuinely care about their work, their clients, and one another. For over a century, weve been helping importers and exporters trade confidently in global markets. With offices across Canada and the United States including Toronto, Emerson, Winnipeg, Calgary, Vancouver, North Dakota, and South Carolina GHY continues to grow through integrity, innovation, and care. Why You'll Love Working Here: • We CARE:Our values guide everything we do Clients are our focus, Associates matter, Relentlessly serving traders, Excellence and innovation in all we do., • Work-Life Balance:Flexibility and connection matter. Our Giveback Committee, Social Committee, and Cultural Ambassadors keep our teams supported, engaged, and inspired., • Competitive Compensation:Fair pay through scheduled salary assessments and a performance-based bonus program., • Excellent Benefits:Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage., • Growth & Development:Access to our internal university, leadership development program About the Role: Reporting to the Client Care Manager, the Trade Specialist is responsible for the day-to-day care of our clients, including the transactional audit of released shipments, database maintenance, creation of new parts and support of the release team. The Trade Specialist has a full comprehension of the release process, the ability to provide outstanding service to our clients and work with Customs in a professional manner. What You'll Do: • Day-to-day Client Care, including problem resolution, • Assisting, teaching, coaching and mentoring team members as needed in support of the day-to day transactional processing and client needs, • Keeping up to date on current CBP regulations and PGA programs, researching as necessary to assist clients and associates, • Engage in carrier, vendor, Customs and client communication via telephone and email, • Audit entries for quality control, • Creation and maintenance of internal client work instructions, • Assist as needed in executing accurate customs entries in brokerage systems for all modes of transportation, ensuring timely processing and submission to Customs, • Client database maintenance, including FTA correlations and updating annual certificates, • Other duties, as required What You Bring: • Demonstrate a strong track record of success in their current position, • Ability to represent GHY and be the voice of the company while interacting with clients and colleagues in a professional, collaborative manner, • Exceptional client service skills, • Strong, friendly, upbeat verbal and written communication skills, • Attention to detail and logic with the ability to make objective business decisions and prioritize work in a fast-paced environment, • Excellent analytical and problem-solving skills, • Ability to make moment of truth decisions to limit liability to GHY and our clients, • Experience successfully navigating different client nuances and SOPs, • Self-motivated and can work independently, • Can proactively recognize problems and work to resolve them, • Advanced knowledge of US Customs rules and regulations, • Advanced knowledge of Invoice (entry) requirements, • Advanced knowledge of PGA requirements and data elements required for entry, • Advanced knowledge of tariff classification, GRIs, GNs and explanatory notes, • Experience with customs brokerage software, • Proficient in Outlook, Word, and Excel, • Tolerance to adversity and the capability to handle stress in a positive manner, • Ability to productively work within tight deadlines Experience & Education: • 3+ years of related experience, • Certified Customs Specialist (CCS) Designation, • Licensed Customs Broker preferred Working Conditions: • Sitting at desk, 90%, • Travel, 10% Location: • Based out of Pembina, ND (lives in MN or ND) or Columbia, SC office (lives in SC or NC) Position Classification: Wage dependent upon experience. Location: Must be able to travel to Pembina, ND or Columbia, SC office regularly Hours: MondayFriday, 8:30 AM 5:00 PM EST /9 AM 5:30 PM EST (40 hours/week) Holidays: Two statutory holidays per year will be required to be worked We are an equal opportunity employer and value diversity. All employment is decided based on qualifications, merit, and business need.

Job DescriptionSalary: $63,000 - $90,00 Join a Best-Managed Employer as a Client Care Manager At GHY, we dont just move goods across borders we move possibilities forward. As a Best-Managed Employer, were proud to be a family-led organization where people genuinely care about their work, their clients, and one another. For over a century, weve been helping importers and exporters trade confidently in global markets. With offices across Canada and the United States including Toronto, Emerson, Winnipeg, Calgary, Vancouver, North Dakota, and South Carolina GHY continues to grow through integrity, innovation, and care. Why Youll Love Working Here: • We CARE:Our values guide everything we do Clients are our focus, Associates matter, Relentlessly serving traders, Excellence and innovation in all we do., • Work-Life Balance:Flexibility and connection matter. Our Giveback Committee, Social Committee, and Cultural Ambassadors keep our teams supported, engaged, and inspired., • Competitive Compensation:Fair pay through scheduled salary assessments and a performance-based bonus program., • Excellent Benefits:Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage., • Growth & Development:Access to our internal university, leadership development program About the Role: Reporting to the US Director of Operations, the Client Care Manager oversees the day-to-day activities of a team that delivers on timely, compliant, and exceptional service. The Client Care Manager works with their team to ensure a balanced workload, supports regulatory compliance, proactive client engagement and operational excellence. In addition, he/she is responsible for collaborating across departments to support training, process improvement, and continuous advancement of GHYs CARE values. What Youll Do: Leadership & Team Development • Provide handson leadership that fosters a culture of accountability, excitement, client intimacy, and service excellence., • Lead, coach, mentor, and develop team members responsible for regulatory guidance, audit activities and data management., • Create and manage work schedules to ensure adequate coverage and balanced workloads., • Facilitate scheduled team huddles, goal setting, performance discussion and ongoing coaching., • Partner with the US Trainer to identify training needs, execute training plans, and support continual skill development., • Build and maintain strong, longlasting client relationships through proactive communication, problemsolving, and retention strategies., • Serve as the primary escalation point for client issues; provide timely resolution and clear communication., • Collaborate with US Customs and Border Protection (CBP), freight forwarders, partner government agencies (PGAs), clients and other partners to resolve entry issues., • Ensure creation, maintenance, and accuracy of Standard Operating Procedures (SOPs), especially for all major accounts., • Ensure consistent application of the CARE model throughout all client interactions., • Prepare for, schedule, and facilitate Major Account Relationship Program (MARP) annual client visits (in-person preferred) and complete the required reporting., • Participate in Team Business Reviews (TBR) and followup action planning., • Support new client onboarding in collaboration with Business Development, including systems integration, database setup, SOP development, and reporting requirements., • Participate in client training sessions, software demos (Broker Software, GHY Classify, etc.), and crossselling opportunities., • Ensure import and export transactions comply with CBP, PGA, and all applicable regulatory requirements., • Identify and champion opportunities for operational efficiency, automation, and continuous improvement, including emerging technologies such as AI., • Maintain advanced working knowledge of U.S. Customs regulations, tariff classification, PGA requirements, and invoice requirements., • Monitor quality control processes, including highduty entry checks, 7thday reports, census warning resolution, and exception workflows., • Support accurate database management, including HTS verification and new part reviews., • Provide oversight and hands-on assistance for tariff inquiries, entry audits, corrections and exceptions., • Review monthly production and error reports; communicate trends and corrective actions., • Stay current on regulatory changes, industry developments, and internal SOP updates; communicate relevant updates to the team., • Collaborate with Operations, Trade Services, Billing, Innovation, and other departments to resolve issues and strengthen processes., • Participate in US Managers Meetings and contribute to improvement initiatives., • Support afterhours needs on a rotational or asneeded basis. What You Bring: • Ability to represent GHY professionally and act as the voice of the company with clients and colleagues., • Detailoriented, logical decisionmaker with strong prioritization skills in a fastpaced environment., • Excellent analytical, problemsolving, and conflictresolution capabilities., • Strong teambuilding, leadership and motivational skills., • Exceptional client service orientation., • Strong written and verbal communication skillsfriendly, positive, and effective., • Ability to selfmotivate, manage tight deadlines, and work independently., • Advanced knowledge of:, • S. Customs regulations, • HTS classification, GRI/GN rules, explanatory notes, • PGA requirements and data elements, • Entry/invoice requirements, • Experience working with customs brokerage software systems., • Familiarity with EDI and emerging technologies (including AIenabled tools)., • Proficiency with Microsoft Office (Outlook, Word, Excel. Co-Pilot); strong comfort with technology., • Ability to navigate diverse client needs and adapt to varied SOP requirements., • Tolerance for adversity and the ability to handle stress in a positive, solutionsoriented way. Experience & Education: • Certified Customs Specialist (CCS) Designation, • 5+ years of related experience, • Licensed Customs Broker preferred (or plan to obtain license within 18 months of hire) Working Conditions: • Sitting at desk, 75%, • Standing at counter/machine, 5%, • Travel, 15-20%, • Participation in afterhours oncall rotation may be required., • Up to two statutory holidays may be required annually. Position Classification: Wage dependent upon experience. We are an equal opportunity employer and value diversity. All employment is decided based on qualifications, merit, and business need.