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Job Description Residential Plumbing Service Manager Residential Plumbing Service Manger Position Summary Roscoe Brown is hiring a Residential Plumbing Service Manager who is responsible for leading the daily operations of the residential plumbing service department. This role provides leadership, coaching, and support to Plumbing Technicians while driving operational efficiency, revenue growth, and exceptional customer service. The Service Manager oversees technician performance, scheduling, training, quality standards, and departmental communication along with cross departmental communication to ensure company goals and customer expectations are consistently achieved. Residential Plumbing Service Manager Essential Duties and Responsibilities: Responsibilities include, but are not limited to: Leadership & Team Development • Lead, motivate, and develop Residential Plumbing Technicians and Helpers., • Partner with Human Resources in the recruitment, interviewing, hiring, and performance management of plumbing team members., • Conduct regular one-on-one coaching sessions and performance evaluations., • Recommend promotions, wage adjustments, and development opportunities based on performance., • Identify training needs and coordinate technical, safety, and manufacturer training programs., • Ensure all technicians maintain required certifications and remain technically proficient., • Foster a positive, accountable, and team-oriented work environment.Operations Management, • Oversee daily plumbing service operations to ensure efficient scheduling and timely customer service., • Monitor technician utilization, billable hours, overtime, callback rates, and unassigned time., • Coordinate with Dispatch, Customer Service, and Management to establish daily, weekly, and monthly booking goals., • Maintain on-call and after-hours technician schedules to ensure appropriate emergency service coverage., • Assist technicians with pricing, estimates, repair options, parts inquiries, and material availability., • Ensure work orders are completed accurately, billed appropriately, and all required permits and inspections are documented.Performance & Revenue Growth, • Track and manage departmental Key Performance Indicators (KPIs)., • Review individual performance metrics with technicians and establish goals for continued improvement., • Maximize departmental revenue by improving technician productivity and billable time., • Promote accessory sales and ensure technicians are trained on new products and technologies., • Support the growth of the company's Plumbing Maintenance Agreement program by monitoring sales performance and partnering with the Maintenance Coordinator.Communication & Collaboration, • Maintain clear communication between Plumbing Technicians, Dispatch, Customer Service, Comfort Advisors, Warehouse personnel, and company leadership., • Participate in leadership meetings and contribute to company initiatives., • Work collaboratively with the leadership team to develop and implement departmental training objectives., • Promote Roscoe Brown's Core Values through daily leadership and community involvement.Compliance & Safety, • Ensure compliance with OSHA, TOSHA, and all applicable safety regulations., • Monitor truck inventory, cleanliness, attendance, punctuality, and departmental standards., • Promote safe work practices and ensure company policies are consistently followed.Additional Responsibilities, • Serve as a member of the L5 Leadership Team., • Participate in community and business events representing Roscoe Brown., • Perform other duties as assigned. Qualifications Required • Minimum of 5 years of residential and/or commercial plumbing experience, supervisory experience, or a combination of both., • Strong leadership and team development skills., • Excellent verbal and written communication skills., • Computer proficiency including Microsoft Office (Excel, Outlook, Word) and Apple mobile devices., • Strong organizational, problem-solving, and decision-making abilities., • Ability to manage multiple priorities in a fast-paced environment., • High level of professionalism, integrity, and accountability.Preferred, • Backflow Certification.Physical Requirements This position requires frequent standing, walking, climbing, bending, kneeling, reaching, and use of both fine and gross motor skills. Regular lifting and carrying of up to 30 pounds is required, with occasional lifting up to 60 pounds. The position requires frequent visual concentration, computer use, and effective verbal communication. Work Environment Work is performed primarily in an office and field environment with frequent interaction with employees, customers, and vendors. The role regularly requires exposure to noise, moving equipment, and changing weather conditions while visiting job sites. Occasional exposure to heat, cold, humidity, dust, uneven terrain, ladders, and construction environments should be expected. Why Join Roscoe Brown? At Roscoe Brown, our leaders make an impact every day by developing great people and delivering exceptional customer service. We invest in our employees through training, career development, and a culture built on integrity, accountability, and teamwork. If you're passionate about leading high-performing teams and helping others succeed, we'd love to hear from you. All candidates are required to undergo a pre-employment background check and drug screening, must possess a valid driver’s license, and must reside in Tennessee at the time of hire and maintain Tennessee residency throughout employment. Our office is located at 959 North Thompson Lane Murfreesboro TN 37129. Powered by JazzHR xpP07RwWL7

Job Description:\n\nBenefits:\n\n 401(k)\n Bonus based on performance\n Competitive salary\n Free uniforms\n Health insurance\n Paid time off\n Training & development\n\nExperienced Sign Industry - General Manager\n Tennessee Sign Company\nLocation: Tennessee\nEmployment Type: Full-Time\nDepartment: Executive / Operations\nReports To: Owner / President\nLeads a Team of approximately 5 people\n Annual Sales Revenues approximately $2M\n\nLead the Business. Build the Team. Drive Growth.\n\nTennessee Sign Company is a growing regional sign company specializing in the design, fabrication, printing, installation, and service of commercial signage and graphics throughout Tennessee.\n\nWe are seeking an experienced, results-driven General Manager to take responsibility for the day-to-day performance and continued growth of the company.\n\nThis is a senior leadership position for an individual who understands that a successful business requires more than managing today’s workload. The General Manager will be responsible for people, sales, operations, customer satisfaction, profitability, accountability, and growth.\n\nWe are looking for a leader who can build a strong team, establish accountability, improve systems, and help take Tennessee Sign Company to the next level.\n\nPosition Summary\n\nThe General Manager will oversee the company’s overall operations and work closely with the Owner/President to establish and execute the company’s strategic objectives.\n\nThe General Manager will coordinate the activities of:\n\n· Sales\n\n· Inside Sales\n\n· Project Management\n\n· Design\n\n· Production\n\n· Installation\n\n· Purchasing\n\n· Customer Service\n\n· Administration\n\nThe successful candidate will create alignment between these departments and ensure that the company operates as one team with one set of goals.\n\nThe General Manager will be accountable for achieving company objectives related to:\n\nRevenue • Gross Profit • Customer Satisfaction • Production • Schedule Performance • Employee Performance • Cash Flow • Growth\n\nKey Responsibilities\n\nLeadership & Management\n\n· Lead the day-to-day operations of Tennessee Sign Company.\n\n· Establish clear expectations for managers and employees.\n\n· Develop a culture of accountability, professionalism, teamwork, and continuous improvement.\n\n· Conduct regular management meetings and performance reviews.\n\n· Establish departmental goals and performance standards.\n\n· Hold managers accountable for achieving their objectives.\n\n· Recruit, develop, coach, and retain high-performing employees.\n\n· Identify underperformance and implement corrective action when necessary.\n\n· Build a leadership team capable of operating effectively without constant owner involvement.\n\n· Serve as the primary leader responsible for coordinating the company’s departments.\n\nFinancial Performance\n\nThe General Manager will have significant responsibility for the company’s financial performance.\n\nResponsibilities include:\n\n· Establish and manage annual and departmental budgets.\n\n· Monitor revenue and gross profit.\n\n· Monitor operating expenses.\n\n· Review financial statements and key performance indicators.\n\n· Identify opportunities to improve profitability.\n\n· Control unnecessary expenses.\n\n· Monitor labor costs and productivity.\n\n· Improve estimating and pricing discipline.\n\n· Reduce project overruns and unbilled work.\n\n· Monitor accounts receivable and cash flow in coordination with administration.\n\n· Ensure that growth produces profitable revenue—not simply increased sales volume.\n\nKey Financial Focus\n\nRevenue Growth + Gross Margin + Expense Control = Profitability\n\nThe General Manager will be expected to understand the numbers and use them to make business decisions.\n\nSales & Business Development\n\nThe General Manager will work closely with the sales team to drive profitable growth.\n\nResponsibilities include:\n\n· Establish company-wide sales goals.\n\n· Monitor sales pipeline and sales performance.\n\n· Develop sales accountability systems.\n\n· Support sales recruiting, training, and development.\n\n· Review sales conversion rates.\n\n· Monitor average project size and gross margin.\n\n· Identify new markets and customer segments.\n\n· Develop strategies to increase repeat and referral business.\n\n· Help establish key-account and strategic-customer programs.\n\n· Ensure sales commitments are realistic and achievable by operations.\n\nThe General Manager should be comfortable discussing sales numbers, pipeline performance, closing ratios, pricing, margins, and customer acquisition costs.\n\nOperations Management\n\nOversee the company’s operating departments to ensure projects move efficiently from sale through completion.\n\nResponsibilities include:\n\n· Establish efficient workflows.\n\n· Monitor production capacity.\n\n· Monitor installation capacity.\n\n· Improve scheduling.\n\n· Reduce bottlenecks.\n\n· Improve communication between departments.\n\n· Establish standard operating procedures.\n\n· Identify operational inefficiencies.\n\n· Implement systems that allow the company to scale.\n\n· Ensure projects are completed accurately and on time.\n\n· Monitor project profitability from sale through completion.\n\nProject Management\n\nThe General Manager will ensure the project-management function maintains control of the company’s active workload.\n\nThis includes:\n\n· Monitoring project schedules.\n\n· Reviewing major and high-risk projects.\n\n· Identifying potential project problems early.\n\n· Ensuring change orders are captured and billed.\n\n· Reducing project delays.\n\n· Improving communication with customers.\n\n· Ensuring sold projects are properly handed off to operations.\n\n· Reviewing completed projects for profitability and performance.\n\nProduction & Installation\n\nThe General Manager will oversee the performance of the production and installation departments through their respective managers.\n\nKey objectives include:\n\n· Improve production efficiency.\n\n· Improve installation efficiency.\n\n· Reduce rework.\n\n· Reduce material waste.\n\n· Improve on-time completion.\n\n· Maintain high quality standards.\n\n· Maintain strong safety performance.\n\n· Properly maintain equipment and facilities.\n\n· Ensure production and installation capacity supports sales growth.\n\nCustomer Experience\n\nThe General Manager is responsible for ensuring Tennessee Sign Company delivers a professional customer experience from the first sales contact through project completion.\n\nResponsibilities include:\n\n· Establish customer-service standards.\n\n· Monitor customer satisfaction.\n\n· Address significant customer issues.\n\n· Identify recurring service problems.\n\n· Develop systems to prevent customer issues.\n\n· Encourage repeat and referral business.\n\n· Protect the company’s reputation in the marketplace.\n\nStrategic Planning & Growth\n\nThe General Manager will work with ownership to develop and execute the company’s growth strategy.\n\nResponsibilities may include:\n\n· Establish annual business objectives.\n\n· Develop growth plans.\n\n· Evaluate new markets.\n\n· Evaluate new products and services.\n\n· Analyze equipment and facility requirements.\n\n· Evaluate additional locations or expansion opportunities.\n\n· Develop organizational structure required for growth.\n\n· Identify acquisition or strategic partnership opportunities when appropriate.\n\n· Develop succession and leadership-development plans.\n\nSystems & Process Improvement\n\nA major responsibility of the General Manager will be helping Tennessee Sign Company move from an owner-dependent operation toward a systems-driven organization.\n\nThe General Manager will:\n\n· Establish written procedures.\n\n· Improve workflow between departments.\n\n· Implement accountability systems.\n\n· Improve use of CRM and project-management software.\n\n· Establish dashboards and KPIs.\n\n· Standardize recurring processes.\n\n· Document responsibilities and expectations.\n\n· Identify bottlenecks and eliminate unnecessary steps.\n\n· Continuously improve the company’s operating systems.\n\nPeople & Culture\n\nThe General Manager will establish and maintain a high-performance culture.\n\nWe want a workplace where:\n\n· People know what is expected of them.\n\n· Employees understand how their performance is measured.\n\n· Good performance is recognized.\n\n· Poor performance is addressed.\n\n· Problems are communicated rather than hidden.\n\n· Managers lead rather than simply supervise.\n\n· Employees take ownership of their responsibilities.\n\n· Safety and quality are non-negotiable.\n\n· Team members understand how their work contributes to company success.\n\nRequired Qualifications\n\n· 5+ years of progressive management experience in the Sign & Graphics Industry is preferred.· Previous General Manager, Operations Manager, Regional Manager, or similar leadership experience strongly preferred.\n\n· Proven experience managing people and departments.\n\n· Demonstrated financial and business-management experience.\n\n· Strong understanding of P&L management.\n\n· Strong sales and customer-service understanding.\n\n· Excellent organizational and communication skills.\n\n· Strong problem-solving and decision-making ability.\n\n· Demonstrated ability to establish accountability.\n\n· Strong computer and business-system skills.\n\n· Ability to manage multiple priorities in a fast-paced environment.\n\nPreferred Experience\n\nExperience in one or more of the following industries is highly desirable:\n\n· Sign industry\n\n· Construction\n\n· Manufacturing\n\n· Commercial contracting\n\n· Printing\n\n· Graphics\n\n· Architectural products\n\n· Building materials\n\n· Commercial services\n\n· Multi-location operations\n\nSign-industry experience is strongly preferred, but an exceptional business leader with relevant operational experience will be considered.\n\nIdeal Candidate\n\nThe ideal General Manager is:\n\n· A strong leader who leads by example.\n\n- Hands on expertise in one of our workflow disciplines.\n\n· Highly accountable and results oriented.\n\n· Financially disciplined.\n\n· Comfortable making difficult decisions.\n\n· A strong communicator.\n\n· Highly organized.\n\n· Proactive rather than reactive.\n\n· Comfortable managing managers.\n\n· Capable of holding people accountable without creating unnecessary conflict.\n\n· Customer-focused.\n\n· Sales-minded.\n\n· Operationally disciplined.\n\n· Comfortable using data to make decisions.\n\n· Focused on continuous improvement.\n\n· Able to balance short-term priorities with long-term strategy.\n\nWe Are Looking for a Leader Who Will:\nBuild the Team.\nGrow the Business.\nImprove the Systems.\nProtect the Culture.\nIncrease Profitability.\n\nPerformance Expectations\n\nThe General Manager will be accountable for measurable improvements in:\n\nFinancial Performance\n\n· Revenue growth\n\n· Gross profit\n\n· Net operating profit\n\n· Expense control\n\n· Cash flow\n\nSales Performance\n\n· Sales volume\n\n· Closing percentage\n\n· Average project size\n\n· Sales pipeline\n\n· Customer retention\n\nOperations\n\n· On-time project completion\n\n· Production efficiency\n\n· Installation efficiency\n\n· Labor utilization\n\n· Material waste\n\n· Rework\n\nCustomer Experience\n\n· Customer satisfaction\n\n· Complaints\n\n· Repeat business\n\n· Referral business\n\nTeam Performance\n\n· Employee retention\n\n· Employee productivity\n\n· Manager accountability\n\n· Employee development\n\n· Safety performance\n\nKey Performance Indicators\n\nThe General Manager will be expected to establish and maintain a company dashboard covering the most important business metrics.\n\nAt a minimum, this should include:\n\nSales Revenue\nGross Profit & Gross Margin\nNet Profit\nSales Conversion Rate\nBacklog\nAccounts Receivable\nOn-Time Completion\nProduction Efficiency\nInstallation Efficiency\nRework\nCustomer Satisfaction\nEmployee Turnover\n\nCompensation & Benefits\nCompetitive executive-level compensation based on experience, leadership ability, and demonstrated results.\n\nThe compensation package may include:\n\n· Competitive base salary\n\n· Performance-based bonus\n\n· Profit-based incentive opportunity\n\n· Paid time off\n\n· Company benefits\n\n· Professional development\n\n· Advancement opportunities\n\nA significant portion of compensation may be tied to company performance and achievement of established financial and operational objectives.\n\nSpecific compensation and benefits will be discussed during the interview process.\n\nCareer Opportunity\n\nThis is an opportunity for an experienced business leader to become a key part of the continued growth of Tennessee Sign Company.\n\nThe successful candidate will have the opportunity to help build the systems, leadership team, and organizational structure required to grow the company into a leading regional sign and graphics organization.\n\nThe General Manager will work directly with ownership and will have a meaningful influence on the company’s future.\n\nWhy Join Tennessee Sign Company?\n\n· Growing regional company with significant opportunity.\n\n· Diverse commercial customer base.\n\n· Strong product and service capabilities.\n\n· Opportunity to build and lead a high-performing team.\n\n· Direct influence on company strategy and profitability.\n\n· Performance-based compensation opportunity.\n\n· Opportunity to build a scalable organization.\n\n· Potential for significant long-term career growth.\n\nHow to Apply\n\nIf you are an experienced business leader who is ready to take ownership of people, performance, operations, and profitability, we want to hear from you.\n\nPlease submit your resume and a brief description of:\n\n1. The size and type of organizations you have managed.\n\n2. The number of employees you have directly or indirectly managed.\n\n3. Your experience managing a P&L.\n\n4. Your experience growing revenue and profitability.\n\n5. The most significant operational improvement you have implemented.\n\n6. Why you believe you would be successful as General Manager of Tennessee Sign Company.\n\n7. Salary expectations (fixed + variable).\n\nTennessee Sign Company\nBuilding Signs. Building Brands. Building Careers.

Job Description ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we've expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies! At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve. This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible. VEG is a 2025 and 2026 certified Great Place to Work®. THE JOB The mission of a Clinical Staff Manager (CSM) is to ensure their VEG hospital has an effective support staff team who provide excellent patient care and embody the VEG way. CSMs provide their VEGgies with equitable support, tools, resources, and autonomy necessary to create an environment of high medical quality and care so that VEG is the best hospital for emergency professionals who will brag about their jobs and make their friends jealous. CSMs collaborate with their local and regional leadership teams to build relationships between all departments and work together to implement VEG wide initiatives and achieve the hospitals' goals. WHAT YOU'LL DO People Empowerment and Development: Recruitment • Directly responsible for interviewing, hiring and training a diverse group of new VEG Credentialed Veterinary Technicians and Veterinary Assistants in partnership with the other leadership team members, particularly the Medical Director and Regional Support Staff Director, • Leads onboarding experience for new support staff team members in partnership with Onboarding and Hospital Manager Leadership and Development • Directly oversee support staff team and engage as an active and present leader across the hospital with all teams and all shifts, • Foster a learning culture to support learners at every level, • Responsible for educating the veterinary support staff team through formal education track and informal coaching by utilizing Technician Trainers and other training tools, • Serve as the initial point of contact for support staff concerns and seeks assistance from the hospital leadership as needed, • Address interpersonal conflicts in the moment that arise on shift, ensuring that interpersonal conflicts are not affecting workflow or patient care, • Liaise with the leadership to bridge gaps and unify team members, • Incorporates feedback from doctors in guiding the growth and development of support staff team members, • Lead the team of Shift Leads to identify areas for process improvements and present solutions in coordination with the Medical Director and Technician Trainer, • Participate in all group and leadership meetings to promote practice alignment, • Promote a culture of inclusivity and equitable treatment ensuring an environment free of discrimination and harassment for all VEGgies and customers. Promote awareness and proactively managing unconscious bias. Maintain hospital people processes • Recruiting (interview cadence, candidate feedback) - in coordination with Talent Partner, • Onboarding activities, including maintaining contact with VEGgies pre-hire and creating a great first day/week/month experience (templated timelines, content and schedules) - in coordination with People Coordinator, • Training and Development (customized plans, documentation, resources)- all credentialed veterinary technician growth plans and development meetings in coordination with Medical Director and Technician Trainer, • HR Operations (complete bi-weekly payroll, complete I9s within 3 days, benefit enrollments, responsibly navigate leave programs and accommodations) - in coordination with Hospital Manager and People Partner, • Performance Management (meeting cadence, documentation, succession planning, accountability) in coordination with Hospital Manager and People Partner, • May be involved in ending employment of a support staff team member, but works with hospital leadership at every step Product: Customer Experience • Partner with hospital leadership on workflow, the Spikes, the VEG Triage and the three dimensions of customer experience, • Assist with immediate customer concerns professionally and to the customers satisfaction and follow up with leadership for long term solution, • May assist with customer concerns related as requested by Hospital Manager Process: Develop and maintain key business processes related to: • Develop and maintain the support staff team's schedule and leave requests, • Organize student interns and externships in coordination with Veterinary Technician Program Relations Manager and Technician Trainer, • With the Medical Director, establishes expectations and maintain standards of excellence, • Work with the leadership team, including the Medical Director, to ensure the support staff team has the supplies and tools needed to be successful, • Work with leadership team and the Technician Trainer to address patient care issues and develop solutions, • Ensure best utilization of support staff team which is needed to offer the best patient and customer care in coordination with the Medical Director and Regional Support Staff Director, • Work with Technician Trainer and Regional Support Staff Director to ensure credentialed veterinary technicians maintain licenses, • Ensure efficient workflow of the hospital in collaboration with the leadership team, • Ensures downtime is optimized by the support staff team, • Host support staff team meetings Performance of Hospital: • Support the hospital manager in addressing staffing payroll and compensation decisions, • Ensure support staff payroll budgets stay within goals, • Develop a growth plan for maximizing financial investment, • Stay in tune with how the support staff team members are utilized on the floor, create a plan to pivot where appropriate, • Approve individual expenses of support staff staff, with budgetary oversight from Hospital Manager WHAT YOU NEED • 5+ years of experience in clinical veterinary technician role, • 2+ years of experience in a leadership role, • Must be enrolled in a Credentialing Support Program (CSP) and able to become a Credentialed Veterinary Technician for the state in which you will work within one year of employment. If unable to complete a credentialing program or pass the VTNE within one year, will not be able to remain in the position., • Flexibility to work 5 days per week, to include weekends and holidays as part of a rotating schedule, • Must be willing to work in a noisy environment with strong or unpleasant odors, • Constantly works to develop their own leadership skills, • Flexibility to attend regional, national or local leadership and support staff meetings as required, • Ability to work well in a fast-paced environment with people from all backgrounds and different personality types WHO YOU ARE • Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives, • Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team's' accomplishments, • Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results, • Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge HOW WE INVEST IN YOU • Competitive compensation, including base and 401K match, • Comprehensive health and wellness benefits, including medical, dental, and vision coverage, QPR training, and access to free therapy or counseling, • Depending on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success, • A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend., • Clinical student loan repayment so you don't need to worry about your student debt, • Paid parental leave; up to 12 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families, • Flexible work schedules to support your life outside of work, • Generous referral reward program, so our awesome people can bring in more awesome people, • And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you're hungry DEI At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is "Helping people and their pets when they need it most." And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated. We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world's veterinary emergency company.

Job Description Overview Build Connections. Grow Families. Change Lives. As a Business Development Specialist with StepStone Family & Youth Services, part of the BrightSpring Health Services family, you’ll drive growth by connecting communities, referral partners, and prospective foster families to opportunities that change lives. You’ll build partnerships, recruit foster families, grow referrals and placements, and strengthen foster parent engagement—all while helping more children find safe, supportive homes. This is more than a job—it’s an opportunity to build your sales career, sharpen your business development skills, expand your professional network, and grow with a mission-driven organization and earn incentives along the way! If you’re a natural connector, strategic thinker, and passionate community builder, this is your opportunity to grow something that truly matters. Responsibilities Essential Job Responsibilities • Develop and execute regional business development plans to increase foster home capacity, referrals, placements, and retention., • Build and maintain relationships with state agencies, caseworkers, placement teams, community organizations, schools, faith-based groups, and other referral sources., • Promote StepStone's programs and services through community outreach, presentations, networking events, and strategic partnerships., • Develop targeted recruitment strategies to attract prospective foster families and maintain a strong recruitment pipeline., • Partner with operations, licensing, and clinical teams to align foster home capacity with placement needs and improve home utilization., • Monitor referral trends, placement activity, market conditions, and competitive factors to identify growth opportunities., • Support foster parent engagement and retention initiatives through relationship building, recognition efforts, and ongoing communication., • Maintain accurate records of business development activities, contacts, pipelines, and performance metrics within designated CRM systems., • Prepare and communicate regular reports on recruitment, referrals, placements, and business development outcomes., • Participate in team meetings, growth strategy discussions, and special projects as assigned. Qualifications Education & Experience • Bachelor's degree in Business, Marketing, Human Services, Social Work, Healthcare Administration, or related field preferred., • Minimum of three (3) years of experience in business development, sales, account management, foster care, human services, healthcare, or related industry., • Demonstrated success building relationships and achieving measurable growth objectives., • Experience using CRM systems and performance reporting tools preferred. Knowledge, Skills & Abilities • Strong business development, strategic planning, and relationship management skills., • Effective verbal, written, and presentation communication skills., • Ability to analyze data, identify trends, and develop action-oriented solutions., • Self-motivated, organized, and results driven., • Ability to work independently and collaboratively across multiple departments., • Commitment to serving children, youth, and families. Travel Requirements • Ability to travel throughout the assigned market as needed., • Valid driver's license and reliable transportation required.

Job Description Division President, Operations ABA Centers | New Jersey, Pennsylvania, Tennessee, and Delaware Markets ABOUT ICBD ICBD is a robust single-family office focused on private investment and business development, supporting exceptional companies in healthcare, technology, and beyond. We own and operate a growing portfolio of high-performance businesses united by a shared commitment to people, operational excellence, and long-term value creation. We are not just building businesses. We are building a legacy of leadership, innovation, and purpose. Joining ICBD means becoming part of the team behind some of the fastest-growing companies in healthcare, technology, and business services. We are proudly self-funded, committed to sustainable growth, and led by visionary thought leaders, including our CEO and Founder, winner of the 2024 Ernst & Young U.S. Entrepreneur of the Year® National Overall Award. Our most visible success is ABA Centers, a revolutionary leader in autism care and diagnostics, ranked #5 on the 2024 Inc. 5000 list of fastest-growing private companies in the U.S. The ICBD Portfolio Our portfolio organizations are united by strategic vision, operational expertise, and an unwavering commitment to excellence: • ABA Centers: The leading provider of autism care in the U.S., with 13 regional brands and more than 70 operating areas., • GateHouse Treatment: A comprehensive network of substance use disorder programs addressing the full spectrum of recovery needs, from medical treatment to supportive housing and respite services., • Marquis MD: A concierge medicine concept redefining healthcare by prioritizing convenience, connection, and care powered by advanced technology., • Exact Billing Solutions: Innovative revenue cycle management and advanced billing support systems for healthcare providers., • The Christopher M. Barnett Family Foundation: The philanthropic heart of ICBD, advancing programs that address autism care, food insecurity, homelessness, women’s empowerment, and underserved children. ABOUT ABA CENTERS We are the nation’s fastest-growing provider of autism care, delivering high-quality Applied Behavior Analysis (ABA) therapy across a rapidly expanding footprint. Since our founding in 2020, we have scaled from a single clinic to nearly 70 operating areas in more than a dozen states, supported by a high-performance corporate infrastructure and data-driven decision-making. Recognized as the #5 fastest-growing private company in America by Inc. magazine, ABA Centers of America is a self-funded, founder-led organization, a rarity in today’s healthcare landscape. We have achieved this growth without private equity, relying instead on operational discipline, smart capital allocation, and a relentless focus on outcomes. Our corporate team plays a mission-critical role in that success by developing scalable systems, managing risk, and driving the analytics that power our growth. If you are a strategic thinker who thrives in a fast-paced, purpose-driven environment, we offer a rare opportunity to help shape the future of autism care while building on a legacy of operational excellence. Recognition and Awards Our commitment to operational excellence, ethical leadership, and transformative care has earned our company and our leaders national recognition, including: • Inc. 5000: 5th fastest-growing private company in America (2024), • Financial Times: #1 on The Americas’ Fastest Growing Companies, • EY Entrepreneur of the Year®, U.S. Overall, • South Florida Business Journal’s Top 100 Companies, • Florida Trend magazine’s 500 Most Influential Business Leaders, • Inc. Best in Business, Health Services THE ROLE Overview Reporting to the Chief Operating Officer of ABA Centers, the Division President, Operations (DP) is the senior operating leader accountable for a defined territory spanning New Jersey, Pennsylvania, Tennessee, and Delaware. The DP owns performance across people, service delivery, clinical quality, growth, financial results, and family experience. The role pairs full P&L accountability with hands-on leadership of market teams and close partnership with clinical leadership to deliver consistent, high-quality care. The DP is the primary operator for all assigned markets, translating enterprise strategy into disciplined, repeatable execution at the division, market, and service area level. Scope and Structure • Direct reports: Regional Directors, • Territory: New Jersey, Pennsylvania, Tennessee, and Delaware, • Accountability: Full divisional P&L, census and utilization growth, clinical quality and compliance, and workforce stability across all assigned markets The responsibilities below are not an exhaustive list. Reasonable accommodation may be provided. ESSENTIAL DUTIES AND RESPONSIBILITIES Divisional Operations and P&L Ownership • Own and operate the full divisional P&L across all assigned ABA markets, including revenue performance, expense management, productivity, and margin., • Develop and execute market-level business plans aligned to enterprise strategy, including growth targets, financial objectives, and disenrollment reduction., • Drive performance so that every market meets census, utilization, retention, productivity, and operational maturity expectations., • Ensure consistent execution of operational standards in all markets, in alignment with the organization’s mission, vision, and values., • Make disciplined, data-driven decisions that improve service delivery, scalability, and financial performance., • Review and manage divisional and market-level KPIs, including:, • Recruitment, retention, and staffing stability, • New client intake, authorization velocity, and access to care, • Scheduled versus delivered hours and missed services, • RBT and BCBA billable hours and productivity, • Disenrollment, retention, and utilization trends, • Cost control and operational efficiency Leadership of Regional Directors, Directors of Operations, and Clinical Directors • Directly lead, coach, and hold Regional Directors, Directors of Operations, and Clinical Directors accountable for operational, people, clinical, and market outcomes., • Establish clear expectations, scorecard ownership, and execution standards for each direct report within the assigned division., • Track and communicate KPI and scorecard results to reinforce accountability and drive performance., • Conduct regular one-on-ones, performance reviews, coaching sessions, and leadership development planning., • Ensure direct reports effectively manage performance, accountability processes, and corrective action within their markets. Growth and Strategic Execution • Execute market-level growth strategies across the division, including:, • New market launches and ramp optimization, • Capacity expansion and access-to-care initiatives, • Disenrollment mitigation and retention improvement, • Market-level operational improvements, • Partner with the Chief Operating Officer, Admissions and Business Development, Centers of Excellence, and other functional leaders to translate strategic direction into consistent execution in every market., • Maintain awareness of market dynamics and the competitive landscape so that markets deliver a differentiated, family-centered experience. Clinical Quality, Compliance, and Controls • Partner with Clinical Directors and enterprise clinical leadership to ensure clinical quality, ethical care, and compliance with all regulatory and payer requirements., • Monitor clinical quality metrics, outcomes, and program effectiveness in collaboration with clinical leadership., • Support clinical teams with operational solutions that improve scheduling, utilization, and family experience without compromising care standards., • Ensure all markets meet and maintain regulatory, licensing, accreditation, and payer requirements., • Conduct regular site visits to evaluate safety, cleanliness, documentation accuracy, and operational integrity., • Ensure operational, clinical, and billing documentation is accurate, timely, and compliant. People Leadership and Talent Development • Drive leadership development across the division in collaboration with Training and Professional Development., • Mentor Regional Directors and Directors of Operations toward increased responsibility and succession readiness., • Ensure strong hiring, onboarding, engagement, and retention practices in all markets to strengthen culture and reduce turnover., • Build a deep leadership bench through continuous coaching and performance management., • Conduct or support evaluations, disciplinary actions, and staffing plans in collaboration with market leaders., • Foster a culture of accountability, ownership, collaboration, and continuous improvement. Family Experience and Issue Resolution • Serve as the escalation point for complex client, caregiver, and employee matters., • Guide Regional Directors and Clinical Directors on effective resolution strategies., • Ensure concerns are resolved promptly, professionally, and in alignment with organizational values., • Champion a high-touch, family-centered experience in every market. Cross-Functional Collaboration • Work closely with Clinical, Admissions, Marketing, Human Resources, IT, Training, Billing, and Finance so that markets are fully supported and aligned., • Participate in divisional and enterprise meetings, workgroups, and best-practice initiatives., • Communicate clearly and consistently about priorities, performance expectations, and operational outcomes. What Success Looks Like in the First Year • Every market in the division meets or exceeds its census, utilization, and margin targets., • Measurable reduction in disenrollment and improvement in client retention., • Improved staffing stability, with reduced RBT and BCBA turnover., • A fully staffed, high-performing leadership team with an identified successor for each key role. Requirements QUALIFICATIONS Education • Bachelor’s degree required. MBA or other master’s degree strongly preferred. Experience and Attributes • A minimum of 10 years of multi-state, multi-site operational leadership experience in healthcare services or a comparably customer-service-driven environment, with a preference for healthcare., • Track record of P&L ownership in excess of $100M, with tight budget management and optimized OPEX., • Highly commercially astute, with demonstrable success driving sustainable growth in both B2C and B2B channels., • Proven servant and people leader with clear accomplishments delivering efficiencies in complex, multi-unit, multi-location environments., • A passion for creating and scaling a highly mission-driven culture across ABA Centers and ICBD’s other portfolio companies., • Strong judgment, decision-making, and problem-solving skills., • Highly solutions-driven, with a tenacious, can-do orientation., • Player-coach style, able to move from strategic to hands-on as the business requires., • High emotional intelligence, with the executive presence and cultural versatility to influence a broad range of internal and external stakeholders. LOCATION, TRAVEL, AND ROLE EXPECTATIONS This is a full-time position based in one of our offices in New Jersey, Pennsylvania, or Tennessee, with travel of 50 to 60 percent within the defined territory of New Jersey, Pennsylvania, Tennessee, and Delaware. Benefits COMPENSATION AND BENEFITS • Competitive salary commensurate with experience., • 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays)., • Flexible Spending Account (FSA) and Health Savings Account (HSA) options., • Medical, dental, vision, long-term disability, and life insurance., • Generous 401(k) with up to a 6 percent employer match. ABA Centers of America is an Equal Opportunity Employer and is committed to building an inclusive workplace free from discrimination. We make employment decisions based on qualifications, merit, and business needs, and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law. ABA Centers participates in the U.S. Department of Homeland Security E-Verify program. We are committed to providing reasonable accommodations for qualified individuals with disabilities throughout the hiring process and employment. If you require assistance or accommodation, please let us know.

Join the #1 Service and Parts Nissan dealership in the USA. We are looking for someone who takes pride in their work to help the people of Middle Tennessee keep their vehicles on the road. The ideal person would be ambitious with strong attention to detail, confident doing repetitive work, desiring meaningful work and hardworking. Manage, lead and improve the service drive on the following components: Improve approval/quote times Increase closing ratio Improve tablet utilization Increase tire sales Improve customer experience and satisfaction Job Responsibilities • Nissan product knowledge, • Service Drive Management experience (manage service drive, advisors and express techs), • Regulate day to day tasks for service advisors including daily training., • Experience with high volume service drive, • Process driven for department growth and CSI. Ability to create or improve current processes. The ideal candidate understands accountability., • Experience in staff scheduling, • Mechanical and troubleshooting skills and basic computer competencies, • Positive, friendly attitude, along with an eagerness to improve, • Enjoy working in a dynamic environment, • Teammate with ability to collaborate with others effectively, • Ability to learn new technology, repair and service procedures and specifications The selection process for us is pretty straightforward. We judge all of our respective candidates through the lens of our core values. In fact, here are the answers to the test and we suggest that you consider these carefully before you schedule an appointment. • Holds oneself to the highest standards of honesty, integrity and sincerity, • Has continuous drive for excellence and self-improvement, • Takes full responsibility and is dependable in their area of influence, • A professional team-player that deeply respects others, • Possesses a strong desire to serve our community, our customers and each other, • Exudes an extraordinary attitude. What's Next? Come work for a great company and earn a great living. If you have a great attitude and love serving people, we want you to apply. We are offering a meaningful career choice that you can build and make an excellent living. Apply now to be considered and we look forward to meeting you! Must be 21 or older and have a valid driver's license with a good driving record. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job DescriptionDescription: Summary Responsible for the overall maintenance of the physical plant, under the direction of the Maintenance Supervisor and Community Manager. Essential Duties and Responsibilities Include the following. Other duties may be assigned. • Participate in all types of maintenance projects., • Perform electrical repairs on items such as appliances, fixtures, switches, outlets, circuits, etc., • Perform plumbing work such as cleaning stoppages, replacing fittings, etc., • Replace broken glass, tile, carpet, screens, garbage disposals, fixtures, appliances, draperies and locks., • Paint, interior and exterior., • Perform carpentry work such as fitting doors, freeing windows, replacing and building shelves, sanding and refinishing floors., • Assist in custodial work, including sweeping, mopping, vacuuming, emptying trash, cleaning windows, etc., in common areas and in vacancies when necessary., • Assist in grounds work when necessary, including grounds policing., • Repair concrete, masonry, roofing and fencing, when required., • Train other staff members., • Participate in a standby emergency schedule for evening, weekend and holiday coverage., • Be responsible for stock control and utilization of maintenance materials., • Assist the resident manager in scheduling annual apartment inspections. Be responsible for refurbishing of apartments prior to resident occupancy., • Perform scheduled maintenance on all equipment based on the manufacturers recommendations and operating manuals., • Periodically inspect all units, buildings and common areas, performing repairs and janitorial assistance as scheduled., • Have knowledge regarding water and gas meter cutoffs, all apartment and fixture cutoffs, sewer clean-outs, and post a map of same., • Make sure storage areas and entrances are locked, and adequate lighting in those areas is maintained., • Have knowledge regarding contracts and suppliers, their services, goods and prices., • Assist in apartment follow-up inspections., • Maintain adequate stock of supplies and materials, assure workshop/storage areas are organized, clean and safe., • Concern for work-safety programs., • Willingness to pitch in and work in areas other than strictly repair maintenance; i.e. janitorial, custodial, gardening, etc., • Ability to assist the resident manager in any area where needed. Requirements: Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED); prior maintenance experience or experience in related field. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Must be able to read and write English. Mathematical Skills Must show basic understanding of math. Certificates, Licenses, Registrations Must have a valid driver's license and be insurable. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; and talk and hear. Must be able to climb stairs and ladders and reach heights of 8 feet with the aid of a ladder. No fear of heights (24 feet or more). The employee must regularly lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee frequently works in outside weather conditions and is frequently exposed to risk of electrical shock. The employee occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate. At Freeman Webb, we're not just offering a job, but a fulfilling career in property management. We believe in the power of teamwork and prioritize a supportive work environment where collaboration thrives. Our brand value, "Support Each Other, Above all We're a Team," sets the tone for how we operate. We are committed to working together, empowering one another, and fostering an atmosphere where everyone's opinion and feedback are valued. In addition to a fulfilling work culture, we provide our employees with competitive benefits, including a 401K plan, paid time off, and other valuable perks. We understand the importance of work-life balance and strive to create an environment where our employees can thrive both personally and professionally. When you join Freeman Webb, you become part of a family. We believe in promoting from within and nurturing the growth of our teams. Professional development and consistent training are at the core of our approach, ensuring that our employees have the tools and knowledge to excel in their roles. We celebrate our collective achievements and recognize the contribution of our diverse teams, which has earned us the honor of being named a Top Workplace in multiple cities year after year. If you are seeking a career that offers growth, a supportive team environment, and the opportunity to make a difference, join us at Freeman Webb Company. Together, we inspire each other to take ownership of our actions and create a positive impact. Apply today and embark on a rewarding journey with us.

Independently oversees and coordinates the full spectrum of administrative management for multiple large and/or high-visibility programs within MHCL (Recovery, Community Employment, Compensated Work Therapy, Housing and Urban Development-VA Supportive Housing (HudVash), Grant & Per Diem Program (GPD), Healthcare for Homeless Veterans, Homeless Program, Mental Health Intensive Case Management, Veteran Recovery Center, Suicide Prevention, Supportive Services for Veterans Family, Social Work Emergency Assessment Team (SWEAT), Veterans Justice Outreach Program(VJO), Mental Health Social Work Training, Local Recovery Coordinator, Peer Support, as well as serving as a resource/advisor across the broader Mental Health Care Line. The Recovery Program Specialist will serve as back up to the other MHCL section specialists and the MHCL Administrative Officer. The Program Specialist proactively identifies needs and potential problems, developing effective solutions to enhance the efficiency and management of the section. Given the section's complexity and its multiple specialized programs, the Specialist must have thorough knowledge of both daily healthcare system operations and the VA system. The Program Specialist conducts analytical studies to address critical organizational issues and resolves interdepartmental problems by providing effective communication, motivation, and leadership when advising and consulting with staff. The Program Specialist supports evaluating and planning section activities to align with VA policies and objectives. This includes gathering information for decision-making, helping develop and implement program goals, and formulating policies for quality assurance and management. The Program Specialist acts as an extension of the Section Chief, coordinating administrative duties to support high-quality health care delivery. Responsibilities include resource utilization, data collection, and providing recommendations on space, personnel, equipment, and fiscal needs, as well as assisting sections with budget planning and long-range organizational needs. The Program Specialist addresses patient complaints and internal issues between sections, investigates incident reports, and escalates significant concerns to the Chief for further action. The Program Specialist is responsible for all financial management and budgeting for the section, independently planning and directing accounting operations. The Specialist develops and oversees bookkeeping processes, ensures timely budget reports, and coordinates with Fiscal Service to ensure compliance with overall budget plans. The Program Specialist independently develops, manages, and adjusts the section's annual budget, serving as the fund control point official. Responsibilities include fund allocation, oversight of all budgetary activities, approving purchases and payments, and communicating policy or regulatory changes related to procurement and fiscal matters to all sections. The Program Specialist manages and reconciles all CMR accounts, promptly reports excess equipment, justifies supply requisitions, and maintains a current list of equipment needs and replacements. The Program Specialist reviews all section space as to facility needs and usage, health and safety precautions, and space utilization and planning. The Program Specialist serves as the liaison with Human Resources and oversees personnel management for the section, handling personnel actions, advising leadership, assisting with position descriptions, functional statements, and recruitment, and supporting promotion, evaluations, awards, counseling, and discipline to ensure timely performance reviews. The Program Specialist monitors FTEE and employee ceiling to ensure proper utilization and control of personnel and associated costs. The Program Specialist develops and implements policies and procedures related to patient care and keeps the Section Chief informed of relevant regulations and guidelines. The Program Specialist provides overall administrative direction by formulating, controlling, and evaluating policies and procedures for all section operations. Performs other related duties as assigned. Work Schedule: 7:00am - 3:30pm, Monday - Friday

Together, we move the worldwe've been doing it for over 100 years. At MAHLE, as a leading international development partner and systems supplier to the automotive industry, we pursue the objective of making mobility more efficient, more environmentally friendly, more convenient, and more economical. As part of our dual strategy, we are working both on the intelligent combustion engine for the use of hydrogen and other nonfossil fuels and on technologies for fuel cells and e-mobility. MAHLE generated sales of 11.3 billion in 2025. Employing just under 65,000 people at 127 production locations and 11 technology centers, the company is represented in 28 countries. Join our MAHLE team! #weshapefuturemobility Your Contribution: As a Logistics Intern, you will support key initiatives within our warehouse and material flow operations, contributing to efficiency, accuracy, and continuous improvement across the department. This role offers hands-on experience in a fast-paced manufacturing environment, with a strong emphasis on project execution on the shop floor. Support implementation of visual communication tools, including displaying shipping schedules on dock-area monitors to improve team awareness of inbound and outbound activity. Assist with warehouse organization initiatives, including verifying bin locations, improving labeling systems, and supporting bin audit processes. Help maintain accurate inventory and bin configurations, including updates related to HVAC warehouse changes and P4M rollout activities. Participate in yard management improvement efforts, supporting initiatives to reduce trailer count and improve trailer flow and utilization. Work directly on the shop floor to observe processes, identify inefficiencies, and help implement practical solutions in real time. Collaborate with cross-functional teams to support daily logistics operations and continuous improvement efforts. Participate in scheduled shadowing opportunities with Logistics leaders to gain insight into departmental functions, leadership responsibilities, and plant-wide operations. Your Experience & Qualifications: Proactive, hands-on, and results-oriented mindset with a willingness to work on the shop floor. Strong organizational and problem-solving skills with attention to detail. Interest in logistics, supply chain, warehousing, or manufacturing operations. Ability to balance both project-based work and operational support in a dynamic environment. Strong communication skills and ability to work effectively with all levels of the organization. Microsoft Office proficiency (Excel preferred). Our Offer: We will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities. We encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles! After receiving your online application, the interview process will typically be, a screening call followed by Personal Interview(s). #DiversityMatters with our inclusive culture, we welcome applications from all social, religious & ethnical backgrounds, disabilities both mental and physical, identities (gender) and neurodivergent people. MAHLE is not currently hiring individuals for this position who now or in the future require sponsorship for employment based non-immigrant and immigrant visas. However, as a global company, MAHLE offers many job opportunities outside of the U.S. which can be found through our employment website www.jobs.mahle.com Facts about the job Entry level: Internship Part- / Full-time: Full Time Functional area: Logistics Department: BU2 Thermal and Fluid Systems Location: Murfreesboro, TN, US, 37127 Company: MAHLE Filter Syst.(US) Your future at MAHLE As a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimising existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you. Shape the future with us. Our employee reviews Nearest Major Market: Nashville

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Branch Manager within PNC's Retail Branch organization, you will be based from our DENOVO South Church Street Branch located at: 2782 S Church St, Murfreesboro, TN 37127. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Manages and leads priorities through planning and execution to drive all aspects of branch performance including growth activities for outside business development. Executes relationship management activities with new and/or existing consumer and business clients to grow sales, revenue and market share with relevant sales goals, deepening share of wallet in accordance with enterprise core values. Leads and coaches a high performing team that drives acquisition of growth, mitigates risk, develops and maintains collaborative eco-system partnerships and promotes employee engagement and positive consumer/business experiences. Through discovery conversations both proactive and reactive, identifies and implements client solutions and as appropriate collaborates with internal business partners in a timely manner. Effectively executes on contact management strategy through utilization of available tools and resources including routine outbound phone calls and in person meetings. Regularly meets with internal business partners to communicate and review business results and pipeline management. May drive business banking results primarily through business development, outside branch calling efforts and community involvement activities. Has foundational understanding of balance sheet and income statement. Leads, coaches and executes a proactive and differentiated client experience. Coaches team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being. Leads effective problem resolution, making banking easy for customers. Connects all of PNC, delivering a seamless customer experience in an omni channel environment. Leads the employee experience. Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members. Makes talent development a priority for all branch team members. Ensures employees achieve performance and activity expectations through effective and ongoing performance management. Models PNC values by cultivating and supporting an inclusive workplace. Manages operational, human capital, reputational and business risk. Exercises leadership, authority and sound decision making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures. Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results-Oriented Branch Banking Services, Digital Awareness, Effective Communications, Managing Multiple Priorities, Prospecting, Sales Management Roles at this level typically require a university / college degree, with 3+ years of industry-relevant experience. An operations or production environment position typically requires 2 years of previous managerial experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Bachelors No Required Certification(s) Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. This position requires the ability to serve as a Notary Public in the applicable state. No Required or Preferred Language Assessments PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee. Duties and Responsibility • Primary responsibility is the safety and welfare of employees and customers., • Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer., • All POS terminal transactions in accordance with policy and procedure Sales, Discounts and Refunds Loyalty Open/Closing procedures, • Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise Conducting a Physical Inventory, • Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signage, • Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling Payroll budget compliance Time & Attendance, • Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools Consistent reinforcement of customer service standards, • Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets., • Work towards a complete understanding of managing all day to day operations. Principal Working Relationships Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel. Key Qualifications An approved background check Effective verbal and written communication skills Managerial and organizational skills