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Responsibilities: As an Operations Manager, you will be the face of the store and take full ownership of responsibilities including:  Delivering high levels of customer satisfaction, retention, and store growth  Ensuring store cleanliness and proper function of all amenities (carts, folding tables, TVs, etc.)  Enforcing safe practices and managing emergency situations (fires, floods, weather)  Monitoring and maintaining security systems (alarms and surveillance)  Conducting regular inventory checks and maintaining strong visual presentation of products  Addressing equipment issues immediately; performing minor repairs as needed  Training employees in retail sales, customer service, and upselling techniques  Monitoring and minimizing operating costs (equipment selection, detergent use, card system, etc.)  Accurate and timely reporting; immediately notifying District Manager of discrepancies  Overseeing daily operations across up to 4 laundromat locations  Managing employee schedules, timesheets, payroll, vacations, and sick days  Operating and troubleshooting POS system (Cents), including system updates and sales accuracy  Managing vendor relationships, utility bills, and invoices  Create training materials (English/Spanish); onboard and train new hires  Maintaining VTM machines, handling network outages (Spectrum/Verizon), and providing tech support as needed Qualifications:  Prior experience in a managerial role within a laundromat or similar retail/service environment preferred  Spanish-speaking ability is strongly preferred  Strong leadership, communication, and multitasking abilities  Proficient in POS systems, spreadsheets, and vendor coordination  Experience with employee scheduling, HR duties, and payroll management  Tech-savvy and comfortable with troubleshooting minor equipment or software issues