Server (Miss J's Cafe)
hace 2 días
Fort Wayne
Job Description The Server at Miss J's Cafe is responsible for providing excellent customer service by accurately processing customer orders, maintaining a clean and organized areas, and assisting with other duties to ensure a smooth, efficient dining experience. The Server will also interact with customers, address any questions or concerns, and contribute to a positive atmosphere in the diner. Starting pay- $3.13 per hour plus tips. Key Responsibilities: • Customer Service:, • Greet customers as they enter and provide a friendly, welcoming atmosphere., • Answer customer inquiries and assist them with menu choices, providing recommendations when needed., • Process customer orders and payments accurately and efficiently., • Resolve any customer complaints or concerns in a professional and courteous manner., • Ensure customers have a positive dining experience by offering outstanding customer service., • Cash Register & Payment Processing:, • Accurately operate the cash register, ensuring all transactions are processed correctly, including cash, credit, and debit card payments., • Handle cash, make change, and provide receipts as needed., • Ensure that the register area is tidy and organized, including keeping track of cash drawer and ensuring it is balanced at the start and end of each shift., • Order Management:, • Enter customer orders accurately into the system and ensure that the kitchen staff receives correct details for preparation., • Communicate any special requests or modifications to kitchen staff., • Ensure that all orders are processed and delivered to customers in a timely and efficient manner., • Assist with packaging takeout orders and ensure all items are correctly included., • Cleanliness & Organization:, • Maintain a clean and organized cash register area, including wiping down counters and ensuring the space is clutter-free., • Help maintain cleanliness in the dining area, including clearing tables and helping with minor cleaning tasks during quieter periods., • Stock napkins, condiments, utensils, and other necessary supplies at the register and dining areas., • Team Support:, • Work collaboratively with servers, kitchen staff, and management to ensure smooth operations during busy hours., • Assist other team members as needed during peak times, such as refilling drinks or clearing tables., • Communicate effectively with other staff to ensure customer needs are met., • Sales & Promotions:, • Inform customers of any promotions, specials, or new menu items., • Upsell items when appropriate, such as desserts, drinks, or sides., • Assist in maintaining the integrity of promotional materials, ensuring they are up-to-date and visible to customers. The Server role at Miss J's Cafe is essential in creating a positive first impression for customers and ensuring smooth transactions. If you enjoy interacting with people and working in a dynamic, fast-paced environment, this position offers an exciting opportunity to be part of a fun and dedicated team! Requirements • Previous experience in a customer service role, preferably in a restaurant or diner setting., • Basic math skills and the ability to handle cash transactions., • Strong communication and interpersonal skills., • Friendly, approachable demeanor with a focus on customer satisfaction., • Ability to multitask and stay organized in a fast-paced environment., • Must be reliable, punctual, and flexible with hours, including weekends and evenings.Physical Requirements:, • Ability to stand for extended periods., • Ability to lift up to 25 pounds., • Ability to work in a fast-paced, high-energy environment.Additional Notes:, • A positive attitude and the ability to work as part of a team are essential., • Attention to detail and a focus on maintaining a clean, organized workspace are key responsibilities.