Track and Trace Representative - All Shifts
4 days ago
Fort Wayne
Job DescriptionTrack & Trace Representative - REMOTE Ready to break into the logistics industry with a company thats growing fast? Our Track & Trace team is growing, and were looking for driven individuals ready to make an impact from day one! As Track & Trace Representative, you will work in a fast-paced environment coordinating our day-to-day shipments and support the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and to proactively monitor the movement of freight to ensure customer satisfaction. Responsibilities: • Enter new load orders into our proprietary web-based software, • Initiate check calls to track and trace drivers on all pickups and deliveries, • Communicate internally correspondence with drivers to ensure accurate documentation, • Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays, • Maintain and collect proper paperwork for each shipment, • Work cooperatively with Sales and Dispatch to provide solutions for customers needs and resolve issuesSkills/Abilities:, • Must have strong attention to detail, • Ability to prioritize, balance, and organize information while completing multiple tasks., • Above average proficiency in Google Drive and Microsoft Suite, • Excellent written and verbal communication skills, • Excellent teamwork skillsEducation and Experience:, • 1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics, • Automotive experience highly preferred, • High school diploma or equivalent required, • Associate's degree preferred, • Call center experience is a bonusBenefits:, • Full-time: 40 hours per week, • On-site training and career development, • Paid holidays and paid time off, • Insurance benefits including but not limited to: Health, vision, dental, life, and disability, • 401(k) PlanDont miss your chance to join a high-energy team where your work truly mattersapply now to become a Track & Trace Representative at Circle Logistics.