BizOps Business Analyst (Hybrid)
3 days ago
Fort Wayne
Job DescriptionJob Summary: The BizOps Business Analyst serves as a strategic partner across departments, analyzing processes, systems, and data to drive operational efficiency, scalability, and cross-functional alignment. This role identifies gaps in workflows, defines requirements for system improvements, and performs basic data analysis and reporting to enable data-driven decision-making across the enterprise. Duties and Responsibilities • Document current-state processes and identify inefficiencies, risks, and system gaps., • Lead discovery and requirements gathering sessions with stakeholders across departments., • Translate business needs into functional and technical requirements; propose solutions., • Partner with engineering, CX, finance, and IT teams to implement system improvements., • Develop KPIs and performance dashboards in collaboration with BI teams., • Support automation initiatives by identifying opportunities for workflow optimization., • Conduct data-driven root cause analysis and recommend scalable solutions., • Create business cases and ROI models for operational initiatives., • Maintain process documentation and governance standards., • Perform other duties as assigned.Education and Experience:, • 3+ years of experience in business analysis, operations, consulting, or related field., • Experience in SaaS, GovTech, or technology-enabled services organizations., • Exposure to CRM, ERP, or contact center platforms (e.g. Salesforce, Amazon Connect)., • Experience supporting automation or AI-driven initiatives., • Experience building with modern BI tools (e.g. Power BI, Tableau)., • Working knowledge of data models, relationships, and how operational data is structured for reporting.Knowledge, Skills and Abilities:, • Strong process mapping and documentation skills (e.g. Visio, LucidChart, Miro)., • Experience writing business requirements documents (BRDs) and user stories., • Strong analytical skills and comfort working with data., • Office setting with a moderate noise level., • The employee will work at an individual workstation, using a telephone and computer. Physical Demands: • Must be able to remain seated for extended periods., • Regular use of a computer and other office machinery, such as printers and copy machines., • Occasional movement around the office., • Frequent communication via telephone. Neumo Summary: With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.