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Territory: Fort Wayne, IN - Psychiatry Target city for territory is Fort Wayne - will consider candidates who live within 40 miles of territory boundaries with access to a major airport. Territory boundaries include: Fort Wayne, Noblesville, Portland and Peru. SUMMARY: Are you a results-driven biopharmaceutical sales professional looking to be part of an organization that values being curious, adaptable and accountable? Lundbeck is a global biopharmaceutical company focusing exclusively on brain health. With more than 70 years of experience in neuroscience, we are committed to improving the lives of people with neurological and psychiatric diseases. Lundbeck employees are inspired and driven by our purpose to advance brain health and transform lives. Join us on our journey of growth! As a Psychiatry Account Manager, you lead the promotion of our psychiatry portfolio, executing sales and marketing strategies with comprehensive clinical knowledge to drive sales performance. Our Account Managers are adept at executing against the toughest commercialization challenges in today’s rapidly changing environment and must demonstrate strong capability in the following areas: ESSENTIAL FUNCTIONS: Business Planning & Account Leadership - Ability to use digital tools and apply data-based insights to create opportunities, develop strategy & tactics, allocate resources to enhance sales execution, monitor progress and adjust direction to maximize sales performance. Selling - Deliver messages in a clear and compelling way to customers, effectively probe customer needs to handle objections, and close every call with a commitment to action to drive changes in behavior. Customer Development - Build and maintain productive internal and external relationships based on customer needs and organizational goals, incorporating “total office” account management. Local Market & Therapeutic Area Expertise - Gather and validate key trends and dynamics in the market, map account linkages, and apply comprehensive therapeutic knowledge to uncover and prioritize unique opportunities. Reimbursement - Consistently demonstrate the ability to stay informed on reimbursement dynamics, anticipate and effectively address payer access issues (IDNs, Medicare, Medicaid, Commercial) using Lundbeck resources. Pharmaceutical Environment/Compliance - Ability to apply knowledge of pharmaceutical and regulatory environment, including accountability and adherence to Lundbeck policies and procedures and FDA regulations regarding the promotion of pharmaceutical and medical products. REQUIRED EDUCATION, EXPERIENCE and SKILLS: • Bachelor of Arts or Bachelor of Sciences degree from an accredited college or university, • 2+ years pharmaceutical, biopharmaceutical, biologics, medical device sales or related healthcare sales experience, • Must demonstrate the intellectual capacity to score highly on disease and product training exams, including being certified on product knowledge annually, • Self-starter, with a strong work ethic and outstanding communication skills, • Must be computer literate with proficiency in Microsoft Office software, • Must live within 40 miles of territory boundaries, • Driving is an essential duty of this job; must have a valid driver’s license with a safe driving record that meets company requirements, • Meeting and complying with reasonable industry-standard credentialing requirements of healthcare providers / customer facilities is required for continued employment with Lundbeck PREFERRED EDUCATION, EXPERIENCE AND SKILLS: • Previous experience within a specialty product sales force., • Prior experience promoting and detailing products specific to CNS/neuroscience including: depression, schizophrenia and bipolar disorder, • Documented successful sales performance, • Ownership and accountability for the development and execution of fully integrated account plans, • Strong analytical background, and experience using sales data reporting tools to identify trends, • Experience in product launches, • Previous experience working with alliance partners (i.e., co-promotions), • Strong leadership through participation in committees, job rotations, panels and related activities TRAVEL: • Willingness/Ability to travel up to 30% - 40% domestically to (a) regularly meet/interact with customer base and internal personnel within assigned territory; and (b) typically attend 4-8 internal/external conferences and meetings spanning locations within the United States. Travel must be able to be completed in a timely manner. The range displayed is a national range, and if selected for this role, may vary based on various factors such as the candidate’s geographical location, qualifications, skills, competencies, and proficiency for the role. Salary Pay Range: $120,000 - $140,000 and eligibility for a sales incentive target of $39,000. Benefits for this position include flexible paid time off (PTO), health benefits to include Medical, Dental and Vision, company match 401k and company car. Additional benefits information can be found on our ___. Applications accepted on an ongoing basis. Why Lundbeck Lundbeck offers a robust and comprehensive benefits package to help employees live well and protect their health, family, and everyday life. Information regarding our benefit offering can be found on the ___. Lundbeck is committed to working with and providing reasonable accommodations to disabled veterans and other individuals with disabilities during our employment application process. If, because of a disability, you need a reasonable accommodation for any part of the application process, please visit the ___. Lundbeck is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. Lundbeck participates in ___.

Job Description The Technician role is a very important role at the company, as it completes the repairs and services that the sales team sells. In addition to actually producing the work sold on customer vehicles, this role also performs the vital task of inspecting vehicles to find repairs and services that are needed on customers' vehicles, which the sales team will sell to customers. Reports to: Shop Foreman or General Manager Hours: Full-Time Could receive up to $5,000 Sign-on Bonus! Benefits: • Competitive Pay: $18 - $40 per hour depending on experience, • Health, Dental, Vision, and Life Insurance after 90 days; Grote pays up to 75% of these premiums!, • 401(k), • Paid Vacation, holidays, and training, • Uniforms Provided, • Tool Incentive-for every flagged service hour!, • Five-day work week, • Day shift and weekend availability, • Accurately Completing Services and Repairs on Customers' Vehicles: Technicians are expected to be experts in their craft and are expected to complete services and repairs with excellence, integrity, precision, and extreme care., • Partner with Office Staff to Deliver on Company Sales Goals with Integrity: Technicians are expected to inspect each vehicle and quote any needed repairs and services to each customer. At times, technicians will be asked to work directly with customers to explain the condition of the vehicle and answer questions the customer may have about their needed services or repairs. SECONDARY: • Quality Control: Perform Quality Control for fellow technicians and cleaning on vehicles if the General Service Tech is unable, all in accordance with company procedures., • Cleaning & Prep: Assist in keeping the shop area clean, safe, free of debris, and other hazards. Additional responsibilities and duties may be necessary based on the needs of the business. Qualifications: Must possess the following Qualifications, Knowledge, Skills, and Abilities: • Must possess a valid US Driver's License, be insurable on shop insurance policy, and possess the ability to drive a vehicle with passengers., • Must have at least 1 year of practical experience working as a technician in an automobile repair facility., • Advanced knowledge of passenger automobile workings and systems., • Advanced knowledge and skill in passenger automobile diagnostics, including using a diagnostic tree, performing testing procedures to discover the cause (and repairs needed) to correct a customer's complaint., • Advanced knowledge, ability, and skill in performing mechanical repairs and services on passenger automobiles, including removing and reinstalling parts, and performing service procedures., • Knowledge and skill of how to perform a thorough inspection on a passenger automobile for the purpose of finding service and repairs needed based on the miles and condition of the vehicle., • Ability to clearly communicate with others verbally and in various written forms. Ability to communicate in written form, both with hand-written communication and typed communication., • Ability and knowledge of how to use a computer and diagnostic tools to diagnose vehicles, look up repair instructions, and access Customer Management Software. This includes the ability to view a monitor and use touch screens, mice, and keyboards., • Ability to lift more than 50lbs without assistance., • Ability to stand for long periods at a time., • Skilled and able to perform basic counting and math., • Ability to perform major and fine motor skill movements using the body to perform the necessary actions to complete a repair, service, vehicle inspection, or shop cleaning activity. This also includes the ability to reach overhead, push, pull, bend down, stoop, and perform other major body movements. Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice based on the company's needs. About Company We are looking for automotive professionals who are willing to take the success they have already achieved and increase it through ongoing training and personal and professional growth. We encourage our people to get out and make connections in the community, and teach our people how to prospect and market themselves. We believe that if you become a "resource" to people, they, in turn, will think of you FIRST when they need a vehicle. That's what Grote Mitsubishi is all about...being a resource to our coworkers, customers, and our community. Attention, all Level 3, 5% of people reading this ad: Technology has changed the car business. If you are not "up with the times," you will not succeed.

Job DescriptionDescription: Functions: Responsible for performing oil changes and lube work. Responsible for selling additional services needed. Provide customer satisfaction in accordance with dealer guidelines and standards. Contribute to service department profitability Relationships: Reports to Service Manager Responsibilities and Authority: Customer Satisfaction: • Maintain customer satisfaction indexes at levels set by dealer and factory., • Provide timely, quality service the first time., • Resolving customer problems with the service they received in a quick, and courteous manner., • Receive repair orders and take vehicle to and from assigned work areas., • Responsible for providing correct services the first time., • Perform work as outlined on the repair order with efficiency and accuracy., • Perform work in accordance with dealership and factory standards., • Communicate with parts department to obtain needed parts., • Save and tag parts if the job is under warranty or if requested by customer., • Examine vehicle to determine if additional safety or service work is needed., • Advise manager if additional work is needed or if repairs cannot be completed within the time promised., • Maintain cleanliness of customer’s car., • Keep shop area neat and clean., • Responsible for all dealership tools and their maintenance., • Understand and follow federal, state and local regulations as to the disposal of hazardous materials., • Attend factory sponsored training classes., • Attend safety related training classes., • Establish and maintain a good working relationship within service department and with other departments to reduce conflict and maintain dealer profitability., • Assist service advisors or others to resolve customer complaints., • Maintain open communication with parts department to ensure prompt service for customer., • Assist sales department in the sales of new and used vehicles when appropriate., • Any other tasks deemed necessary by Management. Requirements: Qualifications: High School diploma or the equivalent. Ability to read and comprehend instructions and information. Sales and supervisory experience preferred. Valid driver’s license and a good driving record. Excellent communication skills. ASE training and Certification desired. Working Conditions: The Service Technician works both outdoors and indoors. Some evening and Saturday hours may be required. The Technician will stand 4-10 ½ hours per shift, lift parts weighing up to 50 lbs. several times during a shift, and use hoist and test equipment as needed. She/he will stoop, kneel, crouch, reach, handle, lift, push and pull often. She/he will be exposed to noise, heat, cold, vibration, dust, fumes and other hazardous and nonhazardous materials daily. Road testing of vehicles may be required. The Technician will be required to wear a dealership uniform at all times. WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Job DescriptionDescription: Functions: Responsible for making accurate repairs. Responsible for selling additional services needed. Provide customer satisfaction in accordance with dealer guidelines and standards. Contribute to service department profitability. Relationships: Reports to Service Manager Responsibilities and Authority: Customer Satisfaction: • Maintain customer satisfaction indexes at levels set by dealer and factory., • Provide timely, quality service the first time., • Resolving customer problems with the service they received in a quick, and courteous manner., • Receive repair orders and take vehicle to and from assigned work areas., • Responsible for making correct repairs the first time., • Perform work as outlined on the repair order with efficiency and accuracy., • Perform work in accordance with dealership and factory standards., • Diagnose cause of any malfunction and perform repair., • Communicate with parts department to obtain needed parts., • Save and tag parts if the job is under warranty or if requested by customer., • Examine vehicle to determine if additional safety or service work is needed., • Advise manager if additional work is needed or if repairs cannot be completed within the time promised., • Road-test vehicles, keeping in mind that customer’s vehicle should always be treated with the utmost care and respect., • Maintain cleanliness of customer’s car., • Keep shop area neat and clean., • All tools and shop equipment need to be put in designated areas at the end of day., • All old parts and debris need to be cleaned/swept from tool box and work area., • Responsible for all dealership tools and their maintenance., • Understand and follow federal, state and local regulations as to the disposal of hazardous materials., • Follow requirements of documentation as required by Manufacturer and Dealership., • Attend factory sponsored training classes., • Attend safety related training classes., • Maintain at least one (1) ASE Certification., • Establish and maintain a good working relationship within service department and with other departments to reduce conflict and maintain dealer profitability., • Assist service advisors or others to resolve customer complaints., • Maintain open communication with parts department to ensure prompt service for customer., • Assist sales department in the sales of new and used vehicles when appropriate., • Any other tasks deemed necessary by Management. Requirements: Qualifications: High School diploma or the equivalent. Ability to read and comprehend instructions and information. Sales and supervisory experience preferred. Valid in-state driver’s license. Excellent communication skills. ASE training and Certification desired. Working Conditions: The Service Technician works both outdoors and indoors. Some evening and Saturday hours may be required. The Technician will stand 4-10 ½ hours per shift, lift parts weighing up to 50 lbs. several times during a shift, and use hoist and test equipment as needed. She/he will stoop, kneel, crouch, reach, handle, lift, push and pull often. She/he will be exposed to noise, heat, cold, vibration, dust, fumes and other hazardous and nonhazardous materials daily. Road testing of vehicles may be required. The Technician will be required to wear a dealership uniform at all times. WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Job Description WE'RE CURRENTLY HIRING A SALES REP FOR THE FORT WAYNE COSTCO! Seeking positive, energetic, and sales-focused professionals who can be passionate brand ambassadors! This is a fantastic opportunity selling nutritional supplements made by Qunol & Zena. Are you highly motivated by goals, love interacting with people and known to be a self-starter? If the answer is yes, then this is the job for you! Representatives will be trained to encourage sales while actively demonstrating the features, benefits, and value of our NEW Super Greens, Liquid Collagen, CoQ10, and various Turmeric products!! Available Demo Hours: 10am-5:30pm ~ All days available. Weekends are the BEST commission days! This sales job is ideal for people looking to supplement their income with great pay! Compensation: • Starting at $24/hr + COMMISSION based on surpassing sale quotas, • W-2 Employment, • We provide a promotional kit and bi-weekly paycheck via direct deposit! We have nine different products in Costco, and usually five on the table. Shifts start at 10am and end at 5:30pm — you get credit for whatever sells that day. This is an additional 3 hours Costco is open where customers are still purchasing our products. Sales Promoter Responsibilities: • Approach and interact with Costco members to promote various brands provided by suppliers., • Present yourself and the company competently and professionally while at Costco., • Provide excellent customer service to Costco members on behalf of Direct Demo., • Availability for regularly scheduled paid compliance calls with team and/or regional manager., • Must be able to lift-up to 20 pounds., • Must be able to lift and carry a 2’ x 4’ folding table from the parking lot to the store and then back to your car at the end of the shift. The table weighs approximately 20 pounds. You must also be able to carry products, demonstration supplies and sales materials to and from your car at the beginning and end of each shift., • Ability to stand for 7 hours., • Outgoing personality, ability to approach and talk to customers., • Strong verbal communication skills., • Experience with direct sales. Learn more about us at: qunol.com and zenanutrition.com Our company is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, gender identity, gender expression, genetic information, disability or any other characteristic protected by law. Powered by JazzHR p3RRTtTu2m

Job DescriptionDescription: Department: Body Shop Functions: Responsible for making accurate repairs. Responsible for selling additional services needed. Provide customer satisfaction in accordance with dealer guidelines and standards. Contribute to the body shop department’s profitability. Relationships: Reports to Body Shop Manager and Calibration Manager. Responsibilities and Authority: Customer Satisfaction: • Maintain customer satisfaction indexes at levels set by dealer and factory., • Provide timely, quality service the first time., • Resolving customer problems with the service they received in a quick, and courteous manner., • Receive repair orders and take vehicle to and from assigned work areas., • Responsible for making correct repairs the first time., • Perform work as outlined on the repair order with efficiency and accuracy., • Perform work in accordance with dealership and factory standards., • Diagnose cause of any malfunction and perform repair., • Communicate with parts department to obtain needed parts., • Save and tag parts if the job is under warranty or if requested by customer., • Examine vehicle to determine if additional safety or service work is needed., • Advise manager if additional work is needed or if repairs cannot be completed within the time promised., • Road-test vehicles, keeping in mind that customer’s vehicle should always be treated with the utmost care and respect., • Maintain cleanliness of customer’s car., • Keep shop area neat and clean., • All tools and shop equipment need to be put in designated areas at the end of day., • All old parts and debris need to be cleaned/swept from tool box and work area., • Responsible for all dealership tools and their maintenance., • Understand and follow federal, state and local regulations as to the disposal of hazardous materials., • Follow requirements of documentation as required by Manufacturer and Dealership., • Attend factory sponsored training classes., • Attend safety related training classes., • Maintain at least one (1) ASE Certification., • Keep abreast of all factory technical bulletins., • Establish and maintain a good working relationship within the body shop department and with other departments to reduce conflict and maintain dealer profitability., • Assist estimators or others to resolve customer complaints., • Maintain open communication with parts department to ensure prompt service for customer., • Assist sales department in the sales of new and used vehicles when appropriate. High School diploma or the equivalent. Ability to read and comprehend instructions and information. Sales and supervisory experience preferred. Valid driver’s license and good driving record. Excellent communication skills. ASE training and Certification desired. Working Conditions: The Service Technician works both outdoors and indoors. Some evening and Saturday hours may be required. The Technician will stand 4-10 ½ hours per shift, lift parts weighing up to 50lbs. several times during a shift, and use hoist and test equipment as needed. She/he will stoop, kneel, crouch, reach, handle, lift, push and pull often. She/he will be exposed to noise, heat, cold, vibration, dust, fumes and other hazardous and nonhazardous materials daily. Road testing of vehicles may be required. The Technician will be required to wear a dealership uniform at all times. NOTE: THIS IS NOT NECESSARILY AN EXHAUSTIVE LIST OF THE RESPONSIBILITIES, SKILLS, DUTIES, REQUIREMENTS, EFFORTS, WORKINGCONDITIONS ASSOCIATED WITH THIS POSITION. WHILE THIS LIST IS INTENDED TO BE AN ACCURATE REFLECTION OF THE CURRENT JOB, THE DEALERSHIP RESERVES THE RIGHT TO REVISE THE FUNCTIONS, DUTIES AND REQUIREMENTS OF THE JOB OR TO REQUIRE THAT ADDITIONAL OR DIFFERENT TASKS BE PERFORMED WHEN CIRCUMSTANCES CHANGE. WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Job DescriptionDescription: Department: Service Functions: Assist Service Manager in all functions of running a profitable department at maximum production, control costs, build a loyal clientele, maintain good employee relationships, set and obtain sales and profit objectives and maintain service records. Relationships: Reports to: Service Manager Supervises: All service department personnel, including service clerks, service advisors, cashiers, service technicians, shuttle drivers, receptionist, warranty administrators, car porters, quick lube technicians and manager, used car technicians and used car service advisors. Responsibilities and Authority: • Dispatching work to Technicians in a efficient manner, • Strive for harmony and teamwork among employees and with other departments in dealership., • Assist Manager with yearly forecast preparation with budget and business plan., • Prepare reports for weekly meeting with Service Manager., • Establish and ensure compliance with departmental procedures., • Responsible for compliance with OSHA regulations., • Hire, train, motivate, counsel, and monitor the performance of all service department staff., • Direct and schedule the activities of all department employees., • Provide technical assistance to employees as needed., • Develop pay plans for positions under his supervision., • Monitor individual Technician hours, daily., • Lead by example., • Conduct meeting with department employees to discuss activities and problems of mutual interest and customer satisfaction., • Conduct reviews of all employees., • Establish and maintain a good working relationship with customers to encourage referral and repeat business., • Greet all customers promptly and ensure they are given fair estimates., • Handle customer complaints., • Handle employee complaints., • Rendering firm, but fair, decisions., • Assist Manager to set pricing policies to achieve department gross profit targets., • Work with Fixed Operations Director to establish service menu pricing., • Break down estimates between labor and parts before the job is started so that the repair technicians are aware of time allowances., • Check work to ensure a quality job., • Manage work flow and delegation in departments to maximize efficiency., • Manage scheduling system for interdepartmental employee vacation coverage., • Keep educated on new technology and equipment, and ensuring that employees using the new technology or equipment are properly trained., • Keep service department clean and safe., • Account for all documents., • Maintain reporting systems required by general management and the factory., • Monitor repair order trends, such as the number of repair orders completed, number of items per repair order, dollar sales per repair order, dollar sales per service advisor, etc., • Monitor the location and care of shop tools., • Follow up on parts department orders to ensure parts availability. Requirements: Qualifications: A minimum of two years of experience in an auto repair facility. ASE certification is preferred. One year of supervisory experience. Excellent communication skills, supervisory abilities, organizational skills, and managerial talents are a must. Individual must have the ability to operate the department at a profit according to the dealership guidelines. Must be at least 21 years or older. Must have a valid driver's license and good driving record. Working Conditions: The Assistant Service Manager will work at a desk in the service department garage. She/He will be active throughout the day and will spend less than half of his/her time at a desk. She/He will be exposed to heat, cold, noise, vibration, paint, dust, exhaust fumes, and other hazardous materials. She/He will move about the service area to work with advisors and technicians. She/He may crawl under and in and out of cars to inspect work completed. NOTE: THIS IS NOT NECESSARILY AN EXHAUSTIVE LIST OF THE RESPONSIBILITIES, SKILLS, DUTIES, REQUIREMENTS, EFFORTS, WORKINGCONDITIONS ASSOCIATED WITH THIS POSITION. WHILE THIS LIST IS INTENDED TO BE AN ACCURATE REFLECTION OF THE CURRENT JOB, THE DEALERSHIP RESERVES THE RIGHT TO REVISE THE FUNCTIONS, DUTIES AND REQUIREMENTS OF THE JOB OR TO REQUIRE THAT ADDITIONAL OR DIFFERENT TASKS BE PERFORMED WHEN CIRCUMSTANCES CHANGE. WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Job DescriptionDescription: Department: Service Functions: Responsible for making accurate repairs. Responsible for selling additional services needed. Provide customer satisfaction in accordance with dealer guidelines and standards. Contribute to service department profitability. Relationships: Reports to Service Manager Responsibilities and Authority: Customer Satisfaction: • Maintain customer satisfaction indexes at levels set by dealer and factory., • Provide timely, quality service the first time., • Resolving customer problems with the service they received in a quick, and courteous manner., • Receive repair orders and take vehicle to and from assigned work areas., • Responsible for making correct repairs the first time., • Perform work as outlined on the repair order with efficiency and accuracy., • Perform work in accordance with dealership and factory standards., • Diagnose cause of any malfunction and perform repair., • Communicate with parts department to obtain needed parts., • Save and tag parts if the job is under warranty or if requested by customer., • Examine vehicle to determine if additional safety or service work is needed., • Advise manager if additional work is needed or if repairs cannot be completed within the time promised., • Road-test vehicles, keeping in mind that customer’s vehicle should always be treated with the utmost care and respect., • Maintain cleanliness of customer’s car., • Keep shop area neat and clean., • All tools and shop equipment need to be put in designated areas at the end of day., • All old parts and debris need to be cleaned/swept from tool box and work area., • Responsible for all dealership tools and their maintenance., • Understand and follow federal, state and local regulations as to the disposal of hazardous materials., • Follow requirements of documentation as required by Manufacturer and Dealership., • Attend factory sponsored training classes., • Attend safety related training classes., • Maintain at least one (1) ASE Certification., • Keep abreast of all factory technical bulletins., • Establish and maintain a good working relationship within service department and with other departments to reduce conflict and maintain dealer profitability., • Assist service advisors or others to resolve customer complaints., • Maintain open communication with parts department to ensure prompt service for customer., • Assist sales department in the sales of new and used vehicles when appropriate., • Any other tasks deemed necessary by Management. Requirements: Qualifications: High School diploma or the equivalent. Ability to read and comprehend instructions and information. Sales and supervisory experience preferred. Valid driver’s license and clean driving record. Excellent communication skills. ASE training and Certification desired. Working Conditions: The Service Technician works both outdoors and indoors. Some evening and Saturday hours may be required. The Technician will stand 4-10 ½ hours per shift, lift parts weighing up to 50 lbs. several times during a shift, and use hoist and test equipment as needed. She/he will stoop, kneel, crouch, reach, handle, lift, push and pull often. She/he will be exposed to noise, heat, cold, vibration, dust, fumes and other hazardous and nonhazardous materials daily. Road testing of vehicles may be required. The Technician will be required to wear a dealership uniform at all times. NOTE: THIS IS NOT NECESSARILY AN EXHAUSTIVE LIST OF THE RESPONSIBILITIES, SKILLS, DUTIES, REQUIREMENTS, EFFORTS, WORKINGCONDITIONS ASSOCIATED WITH THIS POSITION. WHILE THIS LIST IS INTENDED TO BE AN ACCURATE REFLECTION OF THE CURRENT JOB, THE DEALERSHIP RESERVES THE RIGHT TO REVISE THE FUNCTIONS, DUTIES AND REQUIREMENTS OF THE JOB OR TO REQUIRE THAT ADDITIONAL OR DIFFERENT TASKS BE PERFORMED WHEN CIRCUMSTANCES CHANGE. WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Job DescriptionDescription: Functions: Responsible for making accurate repairs. Responsible for selling additional services needed. Provide customer satisfaction in accordance with dealer guidelines and standards. Contribute to service department profitability. Relationships: Reports to Service Manager Responsibilities and Authority: Customer Satisfaction: • Maintain customer satisfaction indexes at levels set by dealer and factory., • Provide timely, quality service the first time., • Resolving customer problems with the service they received in a quick, and courteous manner., • Receive repair orders and take vehicle to and from assigned work areas., • Responsible for making correct repairs the first time., • Perform work as outlined on the repair order with efficiency and accuracy., • Perform work in accordance with dealership and factory standards., • Diagnose cause of any malfunction and perform repair., • Communicate with parts department to obtain needed parts., • Save and tag parts if the job is under warranty or if requested by customer., • Examine vehicle to determine if additional safety or service work is needed., • Advise manager if additional work is needed or if repairs cannot be completed within the time promised., • Road-test vehicles, keeping in mind that customer’s vehicle should always be treated with the utmost care and respect., • Maintain cleanliness of customer’s car., • Keep shop area neat and clean., • All tools and shop equipment need to be put in designated areas at the end of day., • All old parts and debris need to be cleaned/swept from tool box and work area., • Responsible for all dealership tools and their maintenance., • Understand and follow federal, state and local regulations as to the disposal of hazardous materials., • Follow requirements of documentation as required by Manufacturer and Dealership., • Attend factory sponsored training classes., • Attend safety related training classes., • Maintain at least one (1) ASE Certification., • Establish and maintain a good working relationship within service department and with other departments to reduce conflict and maintain dealer profitability., • Assist service advisors or others to resolve customer complaints., • Maintain open communication with parts department to ensure prompt service for customer., • Assist sales department in the sales of new and used vehicles when appropriate., • Any other tasks deemed necessary by Management. Requirements: Qualifications: High School diploma or the equivalent. Ability to read and comprehend instructions and information. Sales and supervisory experience preferred. Valid in-state driver’s license. Excellent communication skills. ASE training and Certification desired. Working Conditions: The Service Technician works both outdoors and indoors. Some evening and Saturday hours may be required. The Technician will stand 4-10 ½ hours per shift, lift parts weighing up to 50 lbs. several times during a shift, and use hoist and test equipment as needed. She/he will stoop, kneel, crouch, reach, handle, lift, push and pull often. She/he will be exposed to noise, heat, cold, vibration, dust, fumes and other hazardous and nonhazardous materials daily. Road testing of vehicles may be required. The Technician will be required to wear a dealership uniform at all times. WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Job DescriptionDescription: Department: Service Functions: Performs office or nonmanual work directly related to the management or general business operations of the service department. Exercises discretion and independent judgment on matters of significance to the company such as the distribution of work among technicians, workflow through the department by ensuring repair orders are assigned efficiently, technician workloads are balanced, vehicles are repaired correctly the first time. The dispatcher serves as the central communication hub, coordinating between service advisors, technicians, parts personnel, and management. The dispatcher’s actions and decisions directly impact on the profitability of the service department and to a lesser extent, the sales department of the dealership. Relationships: Reports to Service Manager and Assistant Service Manager. Works closely with service department personnel. Responsibility and Authority: Workload & Repair Order Management • Assign repair orders to technicians based on skill level, availability, and job priority., • Monitor the status of all jobs throughout the day to ensure on-time completion., • Adjust assignments as needed to maintain workflow efficiency and meet customer deadlines., • Serve as the primary point of contact between service advisors and technicians., • Communicate job details, special instructions, and time expectations clearly and promptly., • Coordinate with the parts department to ensure required parts are available before dispatching jobs., • Track technician productivity, efficiency, and time management., • Identify bottlenecks in workflow and proactively resolve issues., • Maintain an organized dispatch board or digital scheduling system., • Responsible for maintaining a clean and safe work environment in the service bays., • Manage specialty tools and shop equipment inventory and organization., • Review repair orders for accuracy and completeness before dispatching., • Document technician time, job progress, and any delays or concerns., • Support compliance with safety procedures and dealership policies., • Work closely with the new and used car teams, parts department, and sales staff to efficiently process inventory vehicles., • Responsible for opening repair orders, building estimates, and closing repair orders accurately., • Prioritize attention to detail and time constraints throughout the entirety of inventory vehicle processing., • Any other tasks deemed necessary per Management. Requirements: Qualifications: High School diploma or the equivalent. Ability to read and comprehend instructions and information. Previous experience in an automotive service department or similar environment preferred. Strong understanding of automotive repair processes and technician skill sets. Ability to work in a fast-paced environment and adapt to changing priorities. Proficiency with dealership management systems (DMS) and scheduling tools is a plus. Sales and supervisory experience are preferred. Valid driver’s license and good driving record. Professional personal appearance and excellent communication skills. Computer skills required. Working Conditions: The Service Dispatcher works both indoors and out. Some evenings and Saturday hours will be required. May need to go on test drives. Will work on a computer at a desk but also may need to be in the service area. May be exposed to heat, cold, noise, dust, exhaust fumes and other potentially hazardous materials. WE ARE AN EQUAL OPPORTUNITY EMPLOYER