Program Manager - ZipKord/PCD
2 days ago
Orlando
Position Overview: \n The ZipKord Program Manager is responsible for managing and growing ZipKord customer programs from prospecting and account setup through launch, ongoing support, and expansion. The role serves as a key liaison between customers, distributors, sales, operations, supply chain, marketing, and internal leadership. This position combines program management, account management, and new business development with a strong focus on customer experience, revenue growth, and successful execution of ZipKord accessory programs. \n Job Duties and Responsibilities \n\n • Manage ZipKord customer programs and accounts from initial opportunity and onboarding through ongoing execution, support, and growth.\n, • Develop new business through prospecting, customer outreach, field visits, product presentations, samples, follow-up, and relationship building.\n, • Manage and grow business across key channels including hospitality, car rental, movie theaters, vending and micro-markets, airports, entertainment, and other retail or non-traditional channels.\n, • Maintain and grow distributor relationships, including coordinating product setup, pricing, item information, customer opportunities, orders, and program expansion.\n, • Serve as a primary point of contact for customers and partners, providing timely communication regarding products, pricing, orders, inventory, displays, launches, and program needs.\n, • Coordinate new customer onboarding, including account setup, pricing, product assortment recommendations, samples, ordering processes, merchandising, and launch requirements.\n, • Plan and execute customer pilots and ongoing programs, including product selection, displays, inventory requirements, timelines, and customer deliverables.\n, • Prepare customer-facing pricing sheets, proposals, presentations, sales sheets, product recommendations, opening orders, and other program materials.\n, • Coordinate with purchasing, warehouse, supply chain, finance, marketing, sales, and other internal teams to ensure customer requirements and program deadlines are met.\n, • Monitor customer orders and assist with resolving shipping, inventory, invoicing, pricing, product, and fulfillment issues.\n, • Track account activity, sales performance, program results, inventory needs, and opportunities for additional product placement and revenue growth.\n, • Conduct regular customer and prospect visits to evaluate merchandising, identify needs, present products, strengthen relationships, and develop new business.\n, • Maintain organized customer records, pricing, program documentation, follow-up activities, and status updates.\n, • Support product launches, promotions, trade shows, customer meetings, and other sales or marketing initiatives as needed.\n, • Other job-related duties as assigned by supervisor.\n\n Technical Competencies \n\n • Proficiency with Microsoft Office, including Excel, Word, PowerPoint, and Outlook.\n, • Working knowledge of CRM, ERP, order management, and e-commerce systems; NetSuite experience preferred.\n, • Ability to create and maintain pricing sheets, proposals, presentations, sales reports, customer records, and program documentation.\n, • Ability to analyze sales, inventory, and account activity to identify trends, needs, and growth opportunities.\n, • Strong written and verbal communication skills for customer presentations, internal coordination, and partner management.\n\n Job Specific Requirements and Qualifications \n\n • Strong sales, account management, program management, and customer relationship skills.\n, • Demonstrated ability to manage multiple accounts, projects, deadlines, and priorities in a fast-paced environment.\n, • Ability to prospect for new business, conduct customer meetings, present products, and follow through on sales opportunities.\n, • Strong organizational, problem-solving, negotiation, and follow-up skills.\n, • Ability to work independently in the field and collaboratively with cross-functional internal teams.\n, • Professional communication and presentation skills with the ability to work with customers, distributors, vendors, and senior leadership.\n, • Ability to travel locally and regionally for customer visits, meetings, events, and program support as required.\n\n Certification and License Requirements \n\n • Valid driver's license and reliable transportation required for customer and prospect visits.\n, • No specific professional certification identified as a requirement in the available research.\n\n Special Requirements and Working Conditions \n\n • Regular local and regional travel to customer and prospect locations; position includes both office-based and field-based work.\n, • Must be able to lift 50 pounds.\n, • Must be able to stand for 6 hours.\n, • Must be able to sit for 3 hours.\n, • Must be able to pick items up from low shelves.\n, • Must be able to climb stairs.\n\n Work Experience: \n\n • 3+ years of experience in program management, account management, business development, sales, customer success, or a related role preferred.\n, • Experience managing B2B customer relationships, distributors, retail programs, or consumer products preferred.\n, • Wireless, mobile accessories, hospitality, vending, retail, distribution, or related industry experience is a plus.\n\n Education: \n\n • Bachelor's degree in Business, Marketing, Communications, Management, or a related field preferred; equivalent relevant experience may be considered.\n\n Training Requirements: \n\n • Training on ZipKord product assortment, pricing, customer programs, distributor processes, internal systems, order flow, and company procedures.\n, • Ongoing product, sales, account management, and system training as required.\n