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Job Description Why Work for Integrity Funeral Home at Forest Lawn Cemetery? Service • At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual., • Financial assistant programs encouraging employees through education and development in industry related subjects., • Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges., • Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match., • Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team., • We value honesty, courage, integrity, ethical behavior and the development of personal growth., • We are rooted in the communities to provide a personal touch to every family we serve. This position interacts directly with client families during their time of need and is responsible for creating and maintaining a premier level of client family satisfaction. Essential Functions • Ensures that the client families and/or other persons entering the office receives the information or assistance that they require., • Assists the Team in the movement of the casketed deceased and other related items in and out of the visitation area, funeral home chapel, church or other place of service., • Ensures that public spaces such as lobby, chapels, restrooms and reception/rest areas are clean and prepared prior to, and at the conclusion of, scheduled services., • Responsible for assisting client families in and out of limousine with special emphasis and attention provided to the handicapped and elderly., • Assists in funeral services and visitation including greeting visitors, coordinating pallbearers and parking., • Communication Proficiency., • Teamwork Orientation., • Detail Orientation., • Thoroughness., • Customer Service Orientation., • Four-year degree, or equivalent combination of education and experience, preferred., • Minimum of 1-year experience in client relations or related field., • Attend and perform work in a professional and courteous manner in accordance with the employer’s requirements., • Demonstrated willingness to participate in growing market share through community involvement., • Able to read, write and speak English fluently. Bilingual is a plus., • Ability to communicate effectively with internal, as well as external customers, community leaders, and grieving client families., • Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations., • Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise., • Maintains a positive attitude and working environment through organization and communication. This position has no direct supervisory responsibilities. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • The duties associated with this position are generally performed in an indoor office setting., • Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes., • Equipment used to perform the essential function of this position includes, but is not limited to; computer, fax, copier, multi-line phone system, AV system, body lift, casket handling/transport devices, personal or company owned vehicle., • Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift to 25 pounds., • This position may also require reaching, pushing, and pulling., • This position may also be exposed to chemicals and/ or blood borne pathogens. Exposure risk is considered: Low, • This position may require up to 10 percent out of area and overnight travel. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description The New Property Launch Concierge is responsible for ensuring the home-based technology needs of clients within new launch properties, by conducting in-home, in-person surveys at assigned properties as well as recommending additional services based on customer’s needs or desires within an assigned local territory. RESPONSIBILITIES: • Ensure new property launch customers are receiving bulk services and review existing services to suggest upgrades or additional products such as security and home automation., • Obtain orders or contracts for services that will be paid by the client or customer., • Attend and be regularly engaged on-site in customers’ homes and other community-based locations., • Identify upselling opportunities by targeting residential prospects in assigned community events, evaluating their needs, and selling solutions for those needs., • Participate in setting targeted community sales & product strategy by remaining current on competitive offers, industry trends, and market activities., • Provide feedback to enhance sales processes., • Maintain quality service by selling appropriate solutions in keeping with Company’s standards and identified revenue and penetration objectives., • Maintain product and technical knowledge by engaging in group discussions, attending weekly sales meetings, and educational workshops; reviewing professional publications; establishing personal relationships and embracing best practices., • Customer service experience along with a working understanding of VOIP, LAN, TCP/IP, Alcatel, Cisco, ZTE, Video on Demand, Fiber Optics and IPTV, • Ability and flexibility for overnight and domestic travel up to 80%., • Must be willing and able to work a flexible schedule, including weekends, evenings and holidays and travel up to 80% as required by business needs., • Working knowledge of related disciplines in customer support operations, i.e. Launch Operations, Call Center, Field Operations, Telecommunications and Network Operations., • Passion for technology and home automation, • Previous technical support roles with sales or upgrading opportunities., • Passion for technology and home automation, • Previous technical support roles with sales or upgrading opportunities., • Must have active clean, non-restricted, state issued driver’s license in assigned state. We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: • Comprehensive Healthcare/Dental/Vision Plans, • 401K Retirement Plan with Company Match, • Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!), • Paid Volunteer Time, • Paid Parental Leave, • Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service, • Employee Referral Bonuses, • Exclusive Entertainment Discounts/Perks Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-CF1

Job Description Job Title: Floor Ambassador Reports to: Client Services Manager and/or Client Director Job Overview: The Floor Ambassador will help to elevate the office experience by providing personalized, client-centric services and administrative support. The individual will work proactively with Experience Team to provide curated experiences, general office support and hospitality services. This team member will serve as a "one-stop shop" and ensure all requests are completed to client specifications. This person is the warm welcome and fond farewell, creating memorable experiences for our client and clients' guests. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. Duties and Responsibilities: Client Engagement: • Greets and welcomes clients, and guests with a friendly and professional demeanor., • Fosters positive relationships with clients, understanding their unique needs and preferences., • Proactively engages with clients, offering assistance and ensuring their comfort and satisfaction throughout their day., • Creates and maintains client preference profile book for personalized service points., • Executes on surprise and delight programming where applicable helping mold the office culture. Office Services Coordination: • Acts as the central point of contact for clients, managing their requests and coordinating various services efficiently., • Monitors and maintains client service requests, ensuring timely follow-up and resolution. Concierge Services: • Provides information on local amenities, restaurants, transportation, and other services to meet the client's needs., • Assists with arranging transportation and accommodation for clients when necessary., • Facilitates restaurant reservations, transportation services, and local experiences tailored to clients' preferences. Event and Catering Support: • Coordinates catering services for client meetings and events, ensuring a high level of service and presentation., • Assists in planning and executing special events, including setup, decorations, and guest management. Workspace Management: • Performs regular floor walks to ensure floor supports are well-stocked and all common areas are clean and orderly., • Prepare and maintain offices and other workspaces for new hires, office moves, and departures. Maintains checklist of details that need to be addressed for all visitors. Follow up with each function to ensure all details have been handled., • Install office signage for new employees, visitors, and others, • Have a thorough knowledge of departmental and Firm procedures. Follow all policies and guidelines., • Meets and gives direction to evening contractors as needed under overall direction of the Office Manager or Client Services Supervisor, • Ensures all printers are functioning, stocked with paper and all unclaimed print jobs are secured or discarded per office policy., • Ensures common areas are neat, organized, and welcoming, including the reception area and client lounges., • Monitors and restocks supplies, such as beverages and reading materials, and ensure a well-maintained ambiance., • Hand delivers office supplies to client desks., • Provides clients support for document production and fulfillment needs- i.e., copy, print, and scanning. Feedback Collection: • Solicits and gathers feedback from clients to continuously improve the client experience and services., • Analyzes feedback data to implement improvements and enhance client satisfaction. Emergency Response: • Is familiar with emergency procedures and be prepared to guide clients and guests in the event of an emergency., • Acts as a point of contact in emergency situations, ensuring clients' safety and well-being. Services Encompassed by the Floor Ambassador: Reception Services / Hello Host: • Provices warm and professional greetings., • Assists with coat check and luggage storage., • Escorts guests to their destination. Curated Experience: • Advocates for employee wellness, • Is a catalyst for accelerating workplace energy., • Is a connector of colleagues and departments., • Is creative and spontanious surprise and delight experiences Conference Room Services: • Provides reset services to ensure a meeting space is returned to its organized, functional, and clean state after each use., • Straightening and arranging chairs and tables to a standard layout., • Clearing whiteboards and erasing any written content., • Removing leftover trash, bottles, and dishes., • Restocking office supplies like markers and paper., • Decluttering the room of any personal belongings or misplaced items., • Wiping down surfaces like tabletops and shared equipment. Workspace Management: • Maintenance clean, organized, and well-stocked common areas., • Oversees beverage and snack services., • Coordinates cleaning and maintenance services as needed. Technology Support: • Delivers basic support that includes troubleshooting for network connectivity, auxiliary supplies, and coordinating and collaborating with local IT department to provide advanced support. Client Engagement: • Builds positive relationships with clients., • Anticipates and exceeds client needs., • Has personalized client recognition and special amenities. Qualifications: • High school diploma or equivalent is required. Associate or bachelor's degree preferred, in hospitality a plus., • Proven work experience in a client-facing role in a corporate or hospitality setting., • Strong communication, interpersonal, and problem-solving skills., • Professional appearance and demeanor., • Ability to maintain confidentiality and discretion., • Tech-savvy with the ability to adapt to various software and systems., • Flexibility to work in a fast-paced and dynamic environment., • Customer service or hospitality certification is a plus., • Ability to be creative, problem solve and deliver strong results., • Self-motivated, organized, and proactive., • Strong organizational and collaboration skills., • Ability to effectively prioritize and executes under pressure., • Required to maintain an overall professional appearance and attitude., • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs., • Ability to walk, bend, kneel, stand, and/or sit for an extended period of time., • Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)., • Ability to lift or move 40 lbs. or greater frequently. Travel: None or Negligible Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. About SPS: SPS is an award-winning employer of choice offering innovative Enterprise Workplace Solutions and Technology Business Solutions to our clients throughout North America including many Fortune 500 companies. A career with SPS includes a robust onboarding and training program to help you unlock your career path possibilities. In North America, our services include office services such as reception/lobby concierge, mail center, and conference room management in addition to document processing services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, legal, insurance, technology, higher education, advertising, and other professional services, including many Fortune 500 companies. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity, and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law. We encourage candidates to review all our job listings and learn more about SPS at our company website . SPS. The Power of Possibility. Pay Range$20—$22 USD WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!, • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!, • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!, • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Job DescriptionDescription: Purpose: To provide a structured approach for community health workers to support participants engaging in RBPM in the Pressure Check Study, helping them to adhere to self-monitoring and attendance to blood pressure visits. In addition, CHWs will identify, assess, and refer and follow-up when indicated for participants facing social barriers such as: transportation, medical access, utilities, technology access and literacy, food insecurity, and housing instability. Role of a Community Health Worker (specialized in hypertension) CHWs are responsible for: • Reinforcing BP monitoring practices at home., • Supporting patients with appointment reminders and telehealth set-up., • Participate in a weekly huddle with the team of health advocates, clinicians, and supervisor. Review the week’s priorities, discuss any urgent needs, and align team goals., • Share any updates from previous days, including unresolved issues or successes., • Review reports in RedCap to make sure data entry is complete and correct, • Make reminder calls to patients scheduled for upcoming Pressure Check medical appointments, • Make reminder calls before Pressure Check Study Visits, • Transportation: Any barriers with transportation (if in-person visit), • Appointment: Remind patient of (date, time, location) and confirm that the patient is prepared for their appointment and address any last-minute concerns., • Technology: appointment inquire about connectivity issues or concerns with schedules., • Document all communications in RedCap using the Contact Log and schedule any necessary follow up call., • During reminder calls or follow up calls for RBPM appts, check on any outstanding SDOH needs., • Conduct a formal check-in at 1 month to make sure the participant’s Stel Hub is working properly, they are regularly measuring their blood pressure and that priority 1 SDOH need has started to be addressed., • At 3 months, ask the patient if the resources provided have been helpful and if there have been any outcomes., • At 6 months, contact the participant. Notify them of their graduation from the study and close out any resolved needs and document updates in Redcap., • Loosely follow same structure of RBPM follow-up, have biweekly check-ins during the first 3 months of their study participation, reduce to once-a-month check-ins until 6 months of enrollment has been completed., • After 3 no contacts/no shows to appointments or phone calls, attempts will no longer be made., • If the clinical team also cannot reach participant after 3 no contacts/no shows, please discontinue EPIC/Stel connection., • Study staff should still attempt to reach participant for 6-month follow-up appt. o Conduct follow-up calls 48 hours after every participant’s clinical appointment (business days)., • Purpose: Address any clinical questions the patient may have, such as those about care plan and or prescriptions § Communicate any clinical questions back to the clinical team for further information., • Track all patient communications, including the timing of appointments in RedCap RBPM appt log., • Update the status of follow ups, appointments, and SDOH needs in SDOH tracker., • Review our day’s work, ensuring all tasks have been documented and follow ups are scheduled., • Communicate any unresolved issues or resource needs to your supervisor o Prepare for the next day by reviewing upcoming tasks and scheduling any necessary calls., • Contact the participant 1 week before the 6-month follow-up appt and remind them as they approach the end of this period. Discuss any ongoing SDOH needs and plan prior to end of intervention arm.Requirements: