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Job Description Job Title: Digital Document Specialist Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership The Digital Document Specialist provides exceptional support by ensuring accurate and efficient document management across the organization. This hybrid role includes classifying and processing scanned documents, verifying quality and accuracy, and inputting information into pre-defined fields. The individual ensures compliance with client Service Level Agreements (SLAs), organizational policies, and governmental regulations while maintaining the confidentiality and integrity of sensitive information. In addition to core document management duties, the role requires flexibility to assist in other operational areas as needed. This ensures seamless support across various functions, contributing to a high-quality experience for both internal stakeholders and clients. Duties and Responsibilities: • Classifying scanned documents by checking form fields and inputting information into pre-defined fields., • Ensuring the quality of scanned documents., • Processing documents while maintaining accuracy as guaranteed in client Service Level Agreements (SLAs)., • Matching corresponding paperwork to accounts and applying appropriate business rules., • Adhering to all governmental regulations and company policies and procedures., • Protecting organizational assets and maintaining privacy and confidentiality., • Upholding ethical standards and complying with business principles., • Assisting in other operational areas as needed. Qualifications and Education Requirements: • Have a minimum high school diploma or equivalent., • Possess strong attention to detail and high-volume data entry experience., • Demonstrate fast, accurate alpha-numeric typing skills., • Be comfortable working in a production environment and with technology., • Show willingness to adapt and learn new technologies., • Take initiative and pride in their work., • Thrive in a team environment and be motivated by results., • Be capable of meeting or exceeding deadlines., • Have familiarity with document imaging software (desired but not required). Physical Demands: • Fine and/or gross motor skills, including the ability to grasp, lift, and move packages on a standard wheeled cart with a load capacity of 40 lbs., • Ability to walk, bend, kneel, stand, or sit for extended periods of time., • Manual dexterity required for operating office machinery (phones, copy machines, binding equipment, etc.)., • Ability to lift or move packages weighing 40 lbs. or greater frequently., • Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Other Duties: This job description is not designed to cover all activities, duties, or responsibilities required of the employee for this role. Duties, responsibilities, and activities may change at any time with or without notice. WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!, • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!, • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!, • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Job Description Job Title: Document ScannerJob Summary The Document Scanner is responsible for providing high-quality document handling and office support services to ensure efficient daily operations. This role focuses on scanning and managing documents, processing mail, and supporting general office functions while maintaining a professional and service-oriented environment for clients and employees. The ideal candidate is detail-oriented, dependable, and committed to delivering prompt, courteous, and efficient service. Key Responsibilities * Scan, capture, and manage document images with accuracy and attention to detail * Process inbound and outbound mail, including sorting, distribution, and delivery * Handle shipping and receiving of office products and supplies * Organize, replenish, and order office supplies such as paper, toner, and general materials * Ensure copy, print, and scanning machines are operational, stocked, and functioning properly * Provide backup support to front-of-office operations, including reception or concierge duties as needed * Perform light maintenance and cleaning tasks to support the onsite business service center * Maintain a professional image and provide excellent service to both clients and internal employees Qualifications & Skills * Strong attention to detail and ability to handle documents accurately * Basic experience with scanners, printers, copiers, and office equipment * Customer-focused mindset with professional communication skills * Ability to manage routine operational tasks efficiently * Reliable, organized, and able to work independently or as part of a team Role Expectations This position requires a high level of accuracy, consistency, and professionalism. The Document Scanner plays an important role in supporting office operations while ensuring all documents and services are handled securely and efficiently. WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!, • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!, • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!, • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.