IT and Jr Salesforce Specialist
9 days ago
Metairie
Job DescriptionSalary: Starting at $50,000/year JOB OVERVIEW Are you passionate about providing technical solutions, using analytical skills to design automation, and solving complex systems problems? Footprint Project is seeking a IT & Jr. Salesforce Administrator Specialist to join our small, growing team! This position will own the technical experience, streamline workflows and be a part of creating integral, reliable, and efficient systems. If you care about clean energy and sustainable emergency response and have relevant experience or transferrable skills, wed love to meet you! ABOUT US Footprint Project is a 501(c)(3) nonprofit disaster service organization headquartered in New Orleans, Louisiana. We develop and deploy sustainable response technologies to community resilience centers after climate disasters in the U.S. Footprint Project works across the disaster management cycle to expand frontline access to mobile microgrids and reduce fossil fuel use. Visit learn more. JOB DETAILS • Location:New Orleans, LA metro area or Asheville, NC metro area, • Workplace Policy: Hybrid (mostly remote on a day-to-day basis with monthly in-person all hands meetings, and additional in-person work as needed), • Job Type:Full-time exempt., • Schedule:Monday-Friday within the hours of 8am to 6pm local time for a total of approximately 40 hours/week. During the Atlantic hurricane season (6/1-11/30), employees may be asked to work outside of their normal hours. Time can be flexed after responding to disasters., • Compensation:Starting at $50,000 / year depending on experience., • Benefits:Eligible employees receive the following:, • Monthly stipends for healthcare, mental healthcare, and technology, • 31 days for vacations and holidays for the calendar year through the following Q1, • Paid Sick Leave, • Generous paid Bereavement Leave, • Generous paid Parental Leave, • Unpaid Family and Medical Leave, • Professional development financial assistance RESPONSIBILITIES • Desktop & Device Support: Provide day-to-day technical assistance for staff, including hardware (Mac/PC) and peripheral setup (printers, monitors, AV systems)., • Network & Connectivity Management: Troubleshooting local area networks (LAN), Wi-Fi, and VPNs to ensure staff can work securely from regional offices or home., • System Maintenance: Performing software updates, patches, and routine diagnostics to maintain daily platform performance., • User & Security Management: Creating and deactivating user accounts, managing licenses, and configuring roles, profiles, and permission sets across platforms., • System Configuration: Building and adjusting custom fields, page layouts, and basic automation using Salesforce Flow, • Data Integrity: Managing data imports/exports, performing regular deduplication using tools like Data Loader, and conducting data quality audits., • Analytics & Reporting: Creating and updating custom reports and dashboards, • Technical Support: Acting as the first line of support for internal users, troubleshooting system glitches, and resolving "how-to" queries., • Documentation & Training: Maintaining up-to-date process guides and leading training sessions to drive user adoption of new platform features., • Perform other job-related duties as needed REQUIRED QUALIFICATIONS • At least 1 year of experience in IT/similar role OR Associates degree+ in computer science/similar field OR relevant certifications, • Demonstrated ability to diagnose issues across operating systems (Windows, macOS, Linux) and various hardware peripherals., • Demonstrated ability to explain complex technical issues to non-technical users in clear, empathetic language., • Foundational knowledge of cybersecurity principles, such as identity management, phishing detection, and zero-trust concepts., • Drive and willingness to learn new tools quickly as technology shifts., • Evidence of a methodical approach to identifying and resolving root causes rather than just treating symptoms., • High responsiveness and a professional demeanor when handling internal support tickets. PREFERRED QUALIFICATIONS • Higher education degree - Associates, Bachelors, or Masters, • 1 year of hands-on Salesforce administration experience, • Salesforce Certified Administrator (ADM-201) is highly preferred or required within the first six months., • Interested in sustainability, the environment, and/or humanitarian relief. ATTRIBUTES • Excited to join a small, nimble, and innovative organization. You dont just want to work here; you want to build something cool together., • Adaptable. You can pivot and problem-solve under pressure., • Strong interpersonal communication skills. Youre patient and respectful while interacting with people of all skill levels and comfortable working with diverse groups of people., • Ask questions to clarify tasks and priorities. You can readily say I dont know or What the heck are you talking about? or I need help with this., • Self-starter. You are able to work independently and remotely without needing consistent oversight., • Proactive. You dont need to be nudged to do your work, and you take the initiative., • On board with decolonizing disaster relief, decarbonizing our planet, and working towards a just, equitable energy transition. You share our values. APPLICATION INSTRUCTIONS To apply, please submit your resume and a cover letter. Applications without both a resume and cover letter will NOT be considered. No one candidate will fit all the requirements, so everyone who fits at least some of the skills and has a willingness to learn is encouraged to apply. Footprint Project is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Footprint Project makes hiring decisions based solely on qualifications, merit, and business needs at the time. We expect all Footprint Project employees uphold and demonstrate these same values, wherever we go and with whomever we work.