Client Services Director, Medical & Scientific Communications
hace 5 días
Montclair
Simpson Healthcare, an IQVIA Company, is an established scientific agency & dedicated partner to clients in the life sciences industry for over 20 years. We are actively seeking a Client Services Director to join our growing team within IQVIA in support of both new & ongoing client relationships. Our Client Services Directors are responsible for optimizing the customer relationship with specific clients and facilitates the relationships between the many internal and external departments associated with a project. Primary responsibilities include management of projects and client accounts, client relations, and brand management. • Responsible for overall management of assigned projects on specific accounts including coordination of digital and interactive content, working with content experts to validate scientific accuracy, achieving project goals, and timelines., • Prepare and deliver client presentations in a manner that effectively showcases the featured content as directed by client, internal departments, and Key Opinion Leaders (KOLs)., • Drive long-term planning of assigned accounts including timelines, quality assurance, SOP creation and adherence, and budget monitoring., • Monitor project to guarantee adherence and pull-through of client strategy, • Supervise and train junior staff members, as applicable, by creating a positive work environment, fostering a team approach, manage training and development, and oversee project progress., • Manage and attend relevant internal meetings, as assigned., • Contribute to enhanced customer service through timeliness and quality of communications and deliverables, including thorough hand-offs to internal project teams., • Adhere to all standard operating procedures (SOP's) and drive internal project team adherence to PIT Crew, Basecamp, CCR, Good to Go, and Weekly client update meetings SOPs., • Develop and maintain working knowledge of managed products and disease areas., • Develop and assist with preparation of client pitches, presentations, and metrics., • Manage faculty recruitment, engagement, and relationships on behalf of clients., • Maintain regular contact with client to ensure expectations are met., • Plan, schedule, organize team members, and prepare client update agendas and summaries to facilitate and lead client update meetings, • Synthesize client feedback for implementation by project team members., • Collaborate with internal project team members and departments including Scientific Services, Interactive/Graphics, and Marketing to ensure client expectations are being met., • Track and report on all opportunities, key milestones, support requirements, etc., • Establish meaningful, professional relationships with various client stakeholders, including gaining understanding of their individual roles, communication preferences, personal motivators, and the desired outcomes for the brand and for the team., • Ensure Simpson's brand is properly represented and promoted throughout client interactions, communications, and deliverables., • Promote and deliver service levels which are sustainable and allow for efficient delivery of a quality product., • Provide data, decisions and delivery of services in support of client, project and community success., • 3+ years of related experience within the pharmaceutical industry or a healthcare/life sciences-focused agency is required for this position., • 1+ year(s) of experience in a pharmaceutical/healthcare promotional role is preferred., • Experience within the Oncology therapeutic area is preferred, but not required., • Bachelor's or Master's degree required, preferably with emphasis in Marketing, Business, or Science., • Experience using Veeva is highly preferred., • Must be efficient and skilled at using Microsoft Office (Excel, PowerPoint, Outlook, Word, etc.)., • Experience with Basecamp or similar project management systems is preferred., • Strong communicator both in written and verbal forms with a proven ability to effectively establish and nurture client and internal relationships., • Strong organization, time management, and project management skills., • Ability to leverage internal and external relationships to the benefit of the project, client, and Simpson., • An efficient and persuasive speaker and writer who can communicate effectively to a wide range of audiences., • Great team player with a strong drive and willingness to take initiative., • Ability to travel to meet with stakeholders as necessary (up to 25% of time). Please Note: This is a home-based position. To be eligible for this remote position, you must reside in the same country where the job is located.