Senior Customs Entry Writer
7 days ago
Long Beach
Job DescriptionSalary: $23 - $30 Company: Alliance Customs Clearance Job Title: Senior Customs Entry Writer Job Responsibilities: • Serves as the customer service liaison between the company and the customer(s), • Resolves problems (i.e. billing, tracking shipments) and handles customer concerns. Builds relationships with customers, • Prepares important documents for import customs clearance of client shipments (i.e. bonds, bills, CBP/PGA releases, and reports, • Track and trace shipments, • Communicates and corresponds with CBP and the various PGAs to resolve routine issues., • Cross-trains in additional responsibilities., • Handles confidential information., • Has experience specific to client submission requirements and clearance of specific commodities, • Opens files, enters notes, information, and document requests in corporate systems, • Reviews documentation or issues documents to meet government regulations and carrier regulations, • Convert and verify shipment weight, volume, and foreign currency, • Sends information/document requests to the company's employees, suppliers, service providers, and/or U.S. government agencies as needed, • Communicates with specific offices, departments, and teams on all issues affecting customs brokerage, • Ensures compliance with FDA, EPA, USDA, etc., • Maintains communication with customers, carriers, and vendors, • Coordinates shipments from airline, ocean piers, and CFS (container freight station) to customer/consignee destination, • Coordinates pick-ups and invoices files, • Stays up-to-date on regulations, laws, and guidelines. Acts as a resource to internal and external clients., • Handles accounting processes accurately and in a timely manner, • Performs additional duties as assigned by management. Required Qualifications: • 3+ years of experience in customs brokerage, • Previous logistics experience, • Experience in Cargowise, • Experience working at a CHB firm Competencies: • Analytical Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities., • Customer Oriented Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions., • Interpersonal Skills Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyones efforts to succeed., • Motivation Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against the standard of excellence; takes calculated risks to accomplish goals., • Problem Solving Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics., • Work Standards Sets high standards and has a well-defined ability to work independently; meets deadlines and handles large volumes of work. Expected hours: 40 per week Schedule: • 8 hour shifts Benefits: • WHAT WE OFFER:, • Offering a competitive salary (based on experience)., • Competitive commission plan., • Benefits include; PTO, Paid Holidays, medical, dental, visions, company paid Life and Long-term disability, and additional options., • Company offers a 401(k) program and company match for eligible employees., • Opportunities for career advancement and continued professional development., • A dynamic, exciting, and mission-driven work environment. Equal Opportunity Statement: U.S. Multimodal is an Equal Opportunity Employer and we are committed to fostering a safe and friendly workplace. All qualified individuals are encouraged to apply.