Service Writer Advisor
17 hours ago
Oxnard
Job Description Service Coordinator – Quinn Company Quinn Company, your local Caterpillar dealer Oxnard, California $16.90 – $25.00 per hour Are you a highly organized, customer‐focused professional who excels at communication and coordination in a fast‐paced service environment? Do you enjoy supporting technicians, managing workflow, and delivering excellent service experiences? Quinn Company — one of the top‐performing Caterpillar dealers in the world — is hiring a Service Coordinator in Oxnard, California. In this role, you will serve as the primary point of communication for customers and technicians, coordinate daily service workflows, maintain accurate work order information, and help ensure smooth and efficient service operations. Founded in 1919, Quinn Company sells, services, and rents a full line of construction, agricultural, and material‐handling equipment, along with diesel and natural gas engines. As a Caterpillar dealer, Quinn combines local agility with the global support of a Fortune 50 organization. Starting wage will depend on experience and education. $16.90 – $25.00 per hour The Quinn Advantage: Your Total Rewards Compensation & Financial Future • Competitive hourly pay, • Quinn’s Profit Sharing Program, • 401(k) Plan with Company Match Comprehensive Health & Wellness • Medical, Dental, Vision Plans, • Health & Dependent Care FSAs, • Employee Assistance & Wellness Resources Work‐Life Balance & Security • Holidays, Vacation Pay, and Sick Pay, • Life & Accident Insurance, • Long‐Term Disability Insurance Career Growth & Support • Cross‐divisional advancement, • Employee recognition programs, • Federal Credit Union membership Ready to support a high‐performing service team? Join Quinn Company and help deliver exceptional customer communication and service coordination. Your Mission, Should You Choose to Accept It: • Dispatch Technicians: Coordinate the dispatch of field and shop technicians to customer locations., • Reconcile Technician Time: Review and reconcile technician time between Kronos and DBS systems., • Manage Work Orders: Update work in process, expedite work orders, and coordinate workflow., • Communicate Status: Report work order status to the Customer Service Communicator and respond promptly to customer requests., • Deliver Excellent Customer Support: Ensure customer needs are met professionally to help achieve positive NPS scores., • Process Parts Orders: Order Caterpillar parts and source parts from external vendors as needed., • Analyze WIP: Review work‐in‐progress reports, identify warranty involvement, and coordinate with other departments or vendors., • Provide Estimates: Prepare Time & Material estimates for customers., • Authorize Purchases: Approve technician parts purchases, with or without a Quinn PO., • Handle Payments: Obtain payment methods, including handling cash transactions., • Invoice Timely: Maintain work orders and invoicing in line with benchmarks such as last day labor to invoice and WIP turns., • Prevent Write‐Offs: Manage collections proactively to avoid losses., • Support Shop Operations: Demonstrate general knowledge of Machine and Weld Shop support processes., • Support Other Branches: Assist other branch locations with service needs when required., • Flexibility: Perform additional duties as assigned, including occasional after‐hours work for unexpected service needs., • Live Quinn Values: Demonstrate Integrity, Teamwork, Respect, Quality, and Service. What You Need to Succeed: • High school diploma or GED, • 1–2 years of related experience or training, • Customer service experience strongly preferred, • Proficiency in Microsoft Office (Excel and Word), • Strong communication, organizational, and multitasking abilities, • Ability to work in a fast‐paced, customer‐focused environmentCompany DescriptionOur history began in 1919 when Quinn Company supplied the Killifer Disc and Holt Tractor to the Fresno area farmers in their quest to develop the great San Joaquin Valley into the worlds richest agricultural region. In 1925, when Holt and Best Tractor Company merged to form Caterpillar Tractor Co. (now Caterpillar Inc.), Quinn became its dealer in the Fresno and Madera County area. Since then, we have expanded through acquisitions and grown along with the economy of California. Now in our fourth generation of family ownership, our operations span fifteen counties throughout central and southern California, including Arizona. Quinn now has 25 locations from Salinas to Foothill Ranch with more than 1600 employees to serve our customers. We are proud of the success we have built with the help of our customers, our employees and Caterpillar. www.quinncompany.comOur history began in 1919 when Quinn Company supplied the Killifer Disc and Holt Tractor to the Fresno area farmers in their quest to develop the great San Joaquin Valley into the worlds richest agricultural region. In 1925, when Holt and Best Tractor Company merged to form Caterpillar Tractor Co. (now Caterpillar Inc.), Quinn became its dealer in the Fresno and Madera County area. Since then, we have expanded through acquisitions and grown along with the economy of California.\r\n\r\nNow in our fourth generation of family ownership, our operations span fifteen counties throughout central and southern California, including Arizona. Quinn now has 25 locations from Salinas to Foothill Ranch with more than 1600 employees to serve our customers.\r\n \r\nWe are proud of the success we have built with the help of our customers, our employees and Caterpillar.\r\n\r\nwww.quinncompany.com