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Faire le transfert de connaissance au NOC (Network Operation Center) pour la bonne exécution du support des produits, rédaction de procédure d'exploitation et de document technique.

Poste : Pour ce rôle de Lead Network Architect, les missions principales sont les suivantes :.

Position Overview: The mission of The Consumer Goods Forum (CGF) is to bring together consumer goods manufacturers and retailers globally, in pursuit of business efficiency and positive societal change. As a business association, our staff is highly skilled and dedicated to developing programmes and solutions for different types of corporations. We employ a diversified workforce based in five regions. Our people make us the effective, influential and successful organisation we are today. The Consumer Goods Forum (CGF) is seeking a dynamic, creative and strategic leader to assume an exciting role within its Coalition of Action on Food Safety the Global Food Safety Initiative (GFSI). The Head of GFSI Operations role will consist of the development and implementation of a variety of business-critical projects for GFSI under the leadership of the GFSI Director and the GFSI Steering Committee. The applicant will be joining an established team responsible for oversight of the integrity and efficacy of third-party food safety audits. The Head of GFSI Operations will also be responsible for effective engagement with multiple stakeholders globally including the food safety leaders from some of the largest food and drink brands on the planet. The person will work closely with the GFSI Director with a view to ultimately deputizing for her in her absence. The Head of GFSI Operations will work in English, knowledge of French and/or Spanish is a bonus. Some experience of working in regulatory affairs as it relates to food safety is also desirable. This is a full-time permanent position, based in the CGF headquarters (Paris area) with some international travel required. We offer generous company-sponsored benefits as well as an attractive teleworking policy. Key Responsibilities: Development and Management of Multiple GFSI Projects • Lead Working Group projects initiated to deliver on a mandate set by the GFSI Steering Committee., • Assume responsibility for some existing projects, • Plan, prepare and present project briefs for presentation and peer review at the PMO to include relevant stakeholder mapping and engagement, budget provision and communications related requests, • Manage external consultants allocated to GFSI projects, • Manage meeting planning (agendas and documentation), communication and report writing., • Write and manage GFSI responses to global stakeholder consultations, • Work closely with the GFSI Director to ensure deliver of CGF Member priorities as it relates to GFSI, • Manage the work of the GFSI Governance Sub-Committee across GFSI activities and strategic priorities Communication • Ensure effective communication on project progress at all times with wider GFSI team and GFSI Director, • Support the GFSI Communication Senior Manager with the effective communication of technical content for a range of audiences forregular publications, the GFSI website and press releases, • Support the effective communication of GFSI key messages to a multiplicity of international stakeholders, • Represent GFSI at international conferences and events. Deliver presentations on behalf of GFSI, • Liaise with CGF regional colleagues in the effective development and delivery of the GFSI agenda in all regional offices and through the network of GFSI local groups Supporting functions • Provide strong support to the GFSI Director in all aspects of the programme management and in the drafting of strategy-related work., • Operate within a PMO structure and plan and deliver projects on time and to budget. Requirements • An ambitious, articulate and dynamic individual who thrives on hard work in a fast paced and highly political environment., • Experience of operating effectively in line with the requirements of internal Quality Management Systems, • The ability to break down complex problems and provide pragmatic and effective solutions, • Proven ability to build consensus in multi stakeholder environments, • Strong ability to deal with challenge whilst delivering against defined outcomes, • The ability to identify, communicate and manage risk as it relates to GFSI projects, • Strong strategic leadership : Articulate and persuasive, with outstanding communication and facilitation skills, ability to identify common objectives among different groups., • Proven track record in engaging with a diverse range of stakeholders, including companies, standard bodies, international organisations and governments., • A graduate (or of equivalent educational standard) in food science related discipline (food science, food technology) is preferable but not essential, • Proven ability to manage projects effectively, • Minimum 5 years working experience in the food industry in an international environment., • Willing to learn with the bandwidth to understand the political and technical challenges of GFSI programmes of work., • A strong team player, able to take initiative and work autonomously, • Ability to take responsibility to deliver objectives. Analysis and decision making capabilities., • Fluent in English with excellent oral and written communication skills (working knowledge of French and/or Spanish is a bonus but not essential)., • IT literate - MS Office/Internet., • Meticulous organisational skills, rigorous attention to detail. The candidate must have the flexibility and freedom to travel to all continents and be eligible to work in France.

Transatel is a leading Mobile Virtual Network Operators (MVNO) enabler and a global cellular IoT connectivity solutions provider. How about connecting the world together, beyond borders? Context: The Client Service Management Team Manager plays a critical role in leading the Client Service Managers (CSMs) to ensure customer satisfaction and service excellence. This role is responsible for overseeing the team's activities, managing high-level escalations, ensuring SLA compliance, and driving continuous service improvement. The manager works closely with B2B customers, including MVNOs and IoT companies (automotive, industrial IoT, etc.), ensuring seamless service delivery while collaborating with various internal teams, such as Support, Marketing, and Sales. A key aspect of this role is the prioritization of activities and effective workflow management to optimize team efficiency and service quality. Your mission: Team Leadership, Coaching & Performance Management • Lead, mentor, and develop a team of Client Service Managers (CSMs) to achieve high standards of service., • Prioritize activities and manage workflows to ensure optimal resource allocation and efficiency., • Provide coaching and guidance to team members to enhance their skills and professional growth., • Define and monitor team and individual objectives, ensuring alignment with overall business priorities and integrating them into employee performance evaluations., • Drive a customer-centric culture within the team, ensuring proactive and effective service management., • Manage recruitment and workforce planning, ensuring the team has the necessary skills and capacity to meet business needs. Customer Relationship & Escalation Management • Act as the main escalation point for critical customer issues and internal escalations., • Ensure the team effectively manages and responds to customer escalations., • Conduct regular executive-level business and operational reviews with key customers., • Be the 'Voice of the Customer' (VoC) within the organization, advocating for customer needs and ensuring continuous service improvements. Service & Incident Management Oversight • Oversee incident, problem, and change management processes managed by CSMs. Ensure that Incident Managers and Problem Managers respond effectively to customer needs and CSM requirements., • Ensure efficient handling of service disruptions and effective customer communication. SLA Compliance, Reporting & Documentation • Ensure the team monitors and reports on service performance against contractual SLAs, including penalties where applicable., • Establish and improve reporting frameworks for internal and customer-facing performance reviews., • Ensure proper documentation of incidents, service reviews, and improvement plans., • Identify risks to SLA breaches and implement preventive measures., • Track and analyze CSAT (Customer Satisfaction) scores to assess service performance and drive enhancements. Continuous Improvement & Change Management • Lead workgroups/taskforces to analyze service issues, identify root causes, and develop action plans., • Drive continuous service improvement initiatives by identifying opportunities for optimization and efficiency., • Promote a culture of proactive change management within the team and across departments., • Define and execute action plans to enhance service quality and customer satisfaction. Internal Collaboration & Cross-functional Interactions • Work closely with the Marketing Product team to ensure customer needs and market expectations are well-integrated into service offerings., • Collaborate with Sales teams to provide insights on service performance and support business development efforts, including participation in RFPs, RFQs, and RFIs., • Interact with various Support teams (technical experts and managers) to ensure efficient issue resolution and continuous improvement., • Engage with top management to report on key customer insights, service trends, and strategic initiatives., • Collaborate with the HR team on employee career progression, training plans, and professional development, workforce planning, and employee career development Your profile: • 10+ years in customer service, service management, or account management in the telecom or IT industry, with at least 5 years in a leadership role., • Good understanding of telecom services (voice, data, SMS), provisioning BSS, IT, fleet management., • Experience with IT Service Management (ITSM) tools such as ServiceNow, JIRA, or equivalent., • Proven ability to lead, motivate, and develop a high-performing service management team., • Strong ability to mentor and support employees in their professional growth., • Ability to drive service excellence and implement continuous improvement strategies., • Ability to define action plans, identify improvement opportunities, and promote change effectively., • Strong problem-solving skills with the ability to make informed decisions independently., • Ability to structure reports, track KPIs, and document processes efficiently., • Excellent interpersonal, negotiation, and relationship-building skills., • Ability to analyze data, identify trends, and drive actionable insights., • Strong ability to manage competing priorities and structure team workflows effectively., • Experience in hiring, onboarding, and managing team workload distribution., • Strong ability to summarize complex issues and make them understandable for various stakeholders., • Ability to represent customer concerns internally and drive service enhancements., • Experience in tracking and analyzing customer satisfaction scores to ensure service excellence., • Fluent in English and French. Our recruitment process : At Transatel, we strive to have an efficient global process to finalize our recruitments as quickly as possible (around 3 weeks). Here are the different stages in the recruitment process: • 1st HR contact by telephone, • Interviews: A Manager/HR interview + one or more operational or technical interviews, • An online personality test, • An HR call presenting the offer of collaboration in detail, followed by receipt of the offer by email, • Welcome & onboarding process Benefits: • Salary package: fixed salary + individual bonus + half-yearly profit-sharing and incentive schemes (investable in PEE or PER), • Salary committees every 6 months, • Up to 2 days' homeworking, 25 days' holiday + a few free days, • CSE, company restaurant, advantageous health insurance, 50% reimbursement of the Navigo transportation pass or sustainable mobility package For more information, please refer to the Transatel career page: If you've got as far as the bottom of this offer, it would be a shame to put off your application until later, so apply now!

Lagardère Travel Retail is one of the world leaders in Travel Retail, serving passengers in airports, train stations, and other concessions in 42 countries. As one of the two divisions of the Lagardère group, Lagardère Travel Retail addresses the needs of passengers and concessionaires holistically through a network of over 5,000 points of sale offering Travel Essentials, Duty Free & Fashion, and Foodservice. The group is committed to creating more responsible travel experiences as part of its CSR strategy (P.E.P.S) and to contributing to global carbon neutrality by the end of 2023. In 2022, Lagardère Travel Retail achieved a turnover of 5.2 billion euros. The international brand manager intern contributes overseeing the coordination and the development of the internal and partner foodservice brand portfolio. She/He reports to the Senior International brand manager. FS BL has reached almost €1.4bn sales in 2023, targeting €3b sales in 2027. It’s a growth engine, mostly thanks to acquisitions, enlarging our footprint as well as our food expertise. Integrating, identifying best practices and sharing them are key topics. The FS BL is very much involved when it comes to supporting countries in opening FS activities whenever its’ a country opening or the launch of a foodservice activity. The FS BL is also very much involved in supporting the countries in optimizing their LFL business from a top line and bottom-line perspective. Another challenge is to always adapt to the countries specificities as well as to the different F&B segments (from QSR to Table Service) and brands (>100 brands operated, either partner or proprietary ones). Our internal brands are a key asset, mixing strong established brands (such as So Coffee) and growing ones (e.g. Natoo or Beercode). Main Missions: Internal and Partner Brands management: contribution on the coordination and development of existing Portfolio, creation of new internal brands and new partnerships • managing the existing internal and partner brands portfolio:, • of the brands’ implementation with the Junior and Senior International Brands Manager, • the Brands managers with their project management, • of the Brands Communities / organization of the Community Calls for our major Internal and partner brands, • of different ad ’hoc surveys and analysis, • the brands’ performance (quali and quanti) in coordination with the FS Operations experts, • creating and developing new internal brands:, • of new customer trends and market needs, • all the commercial elements that will be needed to pitch the brand to landlords and build impactful presentations, • developing new partnerships brands:, • of new potential partner brands with an international or regional potential Profil: Business School or equivalent with ideally a first internship in brand management or business development in a Foodservice or Retail environment. An experience in foodservice would be a plus or at least being passionate about the F&B industry. Skills: • Good organizational, interpersonal, motivational and communication skills., • Team spirit, • Capability to think strategically and act “hands-on”, • Knowledge in Marketing / Brand Management, • An experience in digital / community management would be appreciated, • Good skills in building impactful PPT presentations We believe that inclusion and diversity are essential for the success of both businesses and individuals. At Lagardère Travel Retail, we are committed to creating a work environment where our employees can fulfill their potential and be themselves, and to supporting each of them in achieving their ambitions. We welcome and consider all applications, regardless of background, and ensure fair and equitable treatment for all candidates.

Experience and skills in data centers, IT and production departments, architectures, IT infrastructures, mobility, workstations, networks and security. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find

Faire le transfert de connaissance au NOC (Network Operation Center) pour la bonne exécution du support des produits, rédaction de procédure d'exploitation et de document technique.

Poste : Pour ce rôle de Lead Network Architect, les missions principales sont les suivantes :.

Faire le transfert de connaissance au NOC (Network Operation Center) pour la bonne exécution du support des produits, rédaction de procédure d'exploitation et de document technique.

Poste : Pour ce rôle de Lead Network Architect, les missions principales sont les suivantes :.

Faire le transfert de connaissance au NOC (Network Operation Center) pour la bonne exécution du support des produits, rédaction de procédure d'exploitation et de document technique.

Poste : Pour ce rôle de Lead Network Architect, les missions principales sont les suivantes :.

Faire le transfert de connaissance au NOC (Network Operation Center) pour la bonne exécution du support des produits, rédaction de procédure d'exploitation et de document technique.

Poste : En tant que Network & Cloud Infrastructure Manager, vous pilotez les sujets suivants :.

Faire le transfert de connaissance au NOC (Network Operation Center) pour la bonne exécution du support des produits, rédaction de procédure d'exploitation et de document technique.

Poste : En tant que Network & Cloud Infrastructure Manager, vous pilotez les sujets suivants :.

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Poste : Pour ce rôle de Lead Network Architect, les missions principales sont les suivantes :.

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The Network Sector Coverage Team in France is expected to contribute further to WB Growth ambitions in France as well as ING's Network offering. Being able to translate network sector strategy and focus areas into concrete proposals and tailored solutions. As Head of the Network Sector Coverage Team

The Network Sector Coverage Team in France is expected to contribute further to WB Growth ambitions in France as well as ING’s Network offering. Deep understanding of network banking, its drivers and its mechanisms. Being able to translate network sector strategy and focus areas into concrete prop

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Faire le transfert de connaissance au NOC (Network Operation Center) pour la bonne exécution du support des produits, rédaction de procédure d'exploitation et de document technique.

The Network Sector Coverage Team in France is expected to contribute further to WB Growth ambitions in France as well as ING’s Network offering. Deep understanding of network banking, its drivers and its mechanisms. Being able to translate network sector strategy and focus areas into concrete prop

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